Customer Self-Service Software Market Size, Share, Growth, and Industry Analysis, By Type (Cloud,On-premise), By Application (BFSI,Healthcare,Retail,Government,IT and Telecommunication,Others), Regional Insights and Forecast to 2035

Customer Self-Service Software Market Overview

The global Customer Self-Service Software Market is forecast to expand from USD 12036.37 million in 2026 to USD 15108.05 million in 2027, and is expected to reach USD 93103.41 million by 2035, growing at a CAGR of 25.52% over the forecast period.

The Customer Self-Service Software Market comprises knowledge bases, chatbots, virtual assistants, IVR self-service, and customer portals; by 2024 over 120,000 enterprises had deployed self-service platforms managing more than 10 billion interactions per month globally. Typical deployments include 3–8 modules (knowledge base, chatbot, portal, analytics, IVR), and top use cases (password reset, order status, billing) account for 40–60% of repeat queries. Enterprise projects commonly target containment rates of 20–40% and aim to reduce agent load by 25–60% within 6–12 months of deployment. The Customer Self-Service Software Market Analysis shows sustained budget allocations of 20–30% of digital-service spend for automation initiatives.

In the United States, ~75% of Fortune 1000 firms used self-service channels in 2024 and U.S. consumers reported ~70% monthly self-help usage for routine tasks. U.S. enterprises typically run 3–10 self-service touchpoints and handle aggregated volumes exceeding 2–3 billion automated interactions monthly. Financial services and retail sectors account for ~40% of domestic deployments, and average time-to-value is 6–9 months for mid-sized projects versus 10–18 months for complex omnichannel rollouts. U.S. contact centers often repurpose 10–30% of agent headcount hours following successful self-service deployment, per buyer benchmarks used in Customer Self-Service Software Market Reports.

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Key Findings

• Key Market Driver: Customer preference for digital self-help drives adoption: ~70–85% of consumers want self-service options, and ~60–75% of enterprises prioritize automated channels.
• Major Market Restraint:Content decay and maintenance cause underperformance: ~25–35% of self-service implementations show success rates below 15% due to stale content and poor UX.
• Emerging Trends: Generative AI integration accelerates adoption: ~50–70% of new projects in 2024–2025 included LLMs or advanced NLP features for intent understanding.
• Regional Leadership: North America leads with ~35–40% of deployments, Europe follows with ~25–30%, and Asia-Pacific holds ~20–25% of global seat volume.
• Competitive Landscape: Top 10 vendors control ~50–65% of enterprise seats, while a long tail of ~200–400 niche providers addresses SMBs and localized needs.
• Market Segmentation: Deployment split: cloud accounts for ~60–70% of new seats, on-premise ~30–40%, and hybrid solutions represent ~10–15% of enterprise architectures.
• Recent Development : Between 2023–2025, ~40–60% of vendor roadmaps added Gen-AI capabilities and ~25–35% introduced low-code/no-code knowledge authoring modules.

Customer Self-Service Software Market Latest Trends

Recent Customer Self-Service Software Market Trends show accelerated adoption of AI-driven virtual assistants, proactive self-service prompts, and analytics-led knowledge optimization. In 2024–2025, ~50–70% of new RFPs included LLM or advanced NLP requirements, and pilot programs reported containment improvements of 10–25% when Gen-AI was applied for summarization and intent routing. Mobile-first portals represent ~60–80% of new deployments, with accessibility and voice features added in ~40–60% of builds. Typical implementation timelines vary from 6–12 weeks for basic FAQ portals to 6–12 months for full omnichannel virtual assistant deployments spanning 3–10 languages.

Customer Self-Service Software Market Dynamics

DRIVER

"Consumer demand for instant digital support."

Consumers increasingly expect 24/7 digital assistance; surveys show ~70–80% of customers prefer self-service for simple tasks, and ~60% favor chatbots for first contact. Enterprises report that automating common workflows (password resets, order tracking, returns) can handle 30–60% of low-complexity interactions. Large deployments routinely support 1,000–10,000 simultaneous bot sessions and reduce average handle time by ~30–60% for triaged issues. The combination of consumer preference and operational efficiency drives continuous investment in the Customer Self-Service Software Market and supports expansion in both cloud and hybrid deployments.

RESTRAINT

"Content maintenance, integration complexity, and measured effectiveness gaps."

Despite demand, median self-service success remains low—often 10–20%—because knowledge content decays quickly: ~30% of articles become outdated within 6–12 months without active governance. Integration complexity—connecting CRM, billing, order management, and identity systems—increases time to launch by 30–60% and involves 3–10 integration points on average. Professional services and content operations can consume 15–25% of implementation budgets annually. In regulated industries, audit and compliance reviews add 3–6 months to release cycles. These quantified constraints limit short-term ROI and slow broader adoption in conservative sectors.

OPPORTUNITY

"Gen-AI augmentation, proactive use cases, and verticalized templates."

Generative AI offers measurable gains: pilot programs report containment increases of 10–25% when LLMs are combined with strong retrieval and human-in-the-loop controls. Proactive self-service—prompting knowledge articles at 5–10 journey touchpoints—can deflect ~5–15% of potential support contacts. Verticalized packages (e.g., BFSI, telecom, healthcare) containing 50–200 intents and 200–1,000 prebuilt articles reduce deployment time by 30–60%. Managed content and ML retraining subscriptions create recurring revenue streams equal to ~10–30% of vendor ARR in mature partnerships. Regional expansion into underpenetrated markets—where penetration is often below 25%—offers multi-year growth potential in the Customer Self-Service Software Market Opportunities roadmap.

CHALLENGE

"Accuracy thresholds, governance, and regulatory requirements."

High-accuracy thresholds are essential in regulated verticals: acceptable automated answer accuracy typically exceeds 80–90%, but early LLM outputs often vary between 75–88%, necessitating human oversight for ~20–40% of cases. Data residency laws in 40+ countries force 30–50% of deployments to store data locally, increasing operational complexity and cost. Auditability requirements compel vendors to retain interaction logs for 3–7 years, inflating storage and compliance spending by ~10–25%. These numeric realities require investments in explainability, redaction, and governance to scale self-service reliably.

Customer Self-Service Software Market Segmentation

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The Customer Self-Service Software Market segments by type (Cloud, On-premise) and application (BFSI, Healthcare, Retail, Government, IT & Telecom, Others). Cloud adoption comprises ~60–70% of new seats, while on-premise installations make up ~30–40%. Verticals: BFSI and IT & Telecom together account for ~45–50% of demand, Healthcare ~10–15%, Retail ~10–15%, Government ~5–10%, and Others the remainder. Average enterprise rollouts include 4–8 functional modules and support 3–10 locales or languages, with template packs shortening configuration by 30–60% in targeted vertical implementations.

BY TYPE

Cloud: Cloud-based self-service platforms command ~60–70% of new deployments due to rapid time-to-value and elastic scalability. Cloud implementations typically go live in 6–12 weeks for basic configurations and 3–6 months for enterprise omnichannel solutions supporting 3–10 languages. Cloud SLAs commonly guarantee 99.9–99.99% uptime and latency under 300–500 ms for real-time chat interactions. Pricing models often measure API calls or active monthly users in units of thousands to millions per month, enabling trial and scale phases across 12–36 month subscription terms.

The Cloud segment of the Customer Self-Service Software market is projected to grow from USD 6350.2 million in 2025 to USD 52045.1 million by 2034, representing a market share of 66.2% and a CAGR of 26.1%, driven by scalability and cost-efficiency benefits.

Top 5 Major Dominant Countries in the Cloud Segment:

• United States: USD 2450.5 million in 2025 → USD 20300.4 million by 2034, CAGR 26.5%, leading global cloud adoption.
• Canada: USD 560.3 million in 2025 → USD 4400.2 million by 2034, CAGR 25.8%, increasing adoption in BFSI and healthcare sectors.
• Germany: USD 520.1 million in 2025 → USD 4050.3 million by 2034, CAGR 25.7%, fueled by digital transformation initiatives.
• United Kingdom: USD 490.2 million in 2025 → USD 3800.5 million by 2034, CAGR 25.6%, driven by IT and telecom integration.
• India: USD 400.5 million in 2025 → USD 3100.4 million by 2034, CAGR 26.3%, reflecting rapid cloud penetration.

On-premise: On-premise solutions still account for ~30–40% of enterprise seats, preferred by regulated sectors requiring full data control. On-premise deployments often take 6–12 months and demand capital investment for servers, networking, and high-availability architecture with typical refresh cycles of 3–5 years.

The On-Premise segment is estimated at USD 3239.0 million in 2025, expected to reach USD 22129.1 million by 2034, accounting for a market share of 33.8% and a CAGR of 24.5%, due to regulatory compliance and data security requirements.

Top 5 Major Dominant Countries in the On-Premise Segment:

• United States: USD 1300.2 million in 2025 → USD 8900.5 million by 2034, CAGR 24.7%, representing strong enterprise adoption.
• Germany: USD 470.1 million in 2025 → USD 3200.3 million by 2034, CAGR 24.3%, driven by BFSI and manufacturing verticals.
• Japan: USD 420.3 million in 2025 → USD 2900.2 million by 2034, CAGR 24.8%, supported by large IT infrastructure.
• United Kingdom: USD 380.5 million in 2025 → USD 2600.4 million by 2034, CAGR 24.5%, reflecting regulatory-driven deployments.
• France: USD 370.1 million in 2025 → USD 2500.3 million by 2034, CAGR 24.4%, growing demand across healthcare and retail sectors.

BY APPLICATION

BFSI: BFSI accounts for ~25–30% of market spend and often leads in standards for accuracy, logging, and authentication. Banks automate routine queries and transactions—balance inquiries, transfers, fraud alerts—achieving automation rates of 30–60% for lower-complexity tasks and averaging 3–6 authentication methods in secure flows.

The BFSI segment is valued at USD 2350.2 million in 2025, projected to reach USD 18000.3 million by 2034, growing at a CAGR of 25.7%, driven by the need for automated customer support.

Top 5 Major Dominant Countries in BFSI Application:

• United States: USD 950.3 million in 2025 → USD 7200.4 million by 2034, CAGR 26.0%, strong adoption in banking and insurance.
• Germany: USD 480.5 million in 2025 → USD 3750.2 million by 2034, CAGR 25.5%, digital banking solutions growth.
• United Kingdom: USD 400.2 million in 2025 → USD 3200.3 million by 2034, CAGR 25.6%, automated services for financial institutions.
• India: USD 250.4 million in 2025 → USD 2100.1 million by 2034, CAGR 26.2%, driven by fintech and digital banking.
• Canada: USD 269.8 million in 2025 → USD 2100.0 million by 2034, CAGR 25.4%, increasing financial digitalization.

Healthcare: Healthcare contributes ~10–15% of demand, with use cases including appointment booking, medication refills, and symptom triage. Teletriage chatbots can triage ~10–25% of queries before clinician review, and patient portals support hundreds to thousands of daily interactions in medium hospitals.

Healthcare application is projected at USD 1500.3 million in 2025, expected to reach USD 12200.5 million by 2034, with a CAGR of 25.1%, driven by rising patient self-service portals and telemedicine adoption.

Top 5 Major Dominant Countries in Healthcare Application:

• United States: USD 600.2 million in 2025 → USD 4800.3 million by 2034, CAGR 25.5%, high hospital IT investment.
• Germany: USD 320.1 million in 2025 → USD 2600.5 million by 2034, CAGR 25.2%, advanced healthcare digitalization.
• United Kingdom: USD 250.3 million in 2025 → USD 2000.2 million by 2034, CAGR 25.0%, growing telemedicine adoption.
• Japan: USD 180.4 million in 2025 → USD 1450.1 million by 2034, CAGR 24.8%, hospital automation solutions.
• Canada: USD 150.3 million in 2025 → USD 1200.0 million by 2034, CAGR 24.9%, self-service portals for patients.

Retail: Retail represents ~10–15% of market volume, supporting order status, returns, sizing guidance, and promotions. Large e-commerce retailers handle tens of millions of chatbot interactions monthly and target containment rates of 30–50% for transactional queries. Peak event scaling must support traffic spikes up to 20–50x baseline; cloud elasticity handles such peaks for most retailers.

Retail segment is estimated at USD 1400.1 million in 2025, projected to grow to USD 10900.3 million by 2034, at a CAGR of 24.9%, driven by automated customer support and e-commerce self-service trends.

Top 5 Major Dominant Countries in Retail Application:

• United States: USD 600.5 million in 2025 → USD 4600.3 million by 2034, CAGR 25.0%, large-scale retail digitalization.
• United Kingdom: USD 220.3 million in 2025 → USD 1800.4 million by 2034, CAGR 24.8%, rising e-commerce adoption.
• Germany: USD 210.4 million in 2025 → USD 1650.2 million by 2034, CAGR 24.7%, growing retail automation.
• France: USD 180.3 million in 2025 → USD 1400.5 million by 2034, CAGR 24.9%, self-service solutions adoption.
• India: USD 150.2 million in 2025 → USD 1200.1 million by 2034, CAGR 25.3%, expansion of e-commerce retail.

Government: Government and public sector installations account for ~5–10% of deployments, focusing on citizen services such as tax queries, permits, and benefits. Portals may serve hundreds of thousands to millions of monthly users and require multilingual support across 3–10 languages. Governments often demand local data residency, impacting ~70–90% of tenders, and require retention of records for 5–10 years.

The Government segment is valued at USD 1200.5 million in 2025, expected to reach USD 9600.4 million by 2034, at a CAGR of 25.0%, driven by citizen self-service portals and e-governance initiatives.

Top 5 Major Dominant Countries in Government Application:

• United States: USD 450.2 million in 2025 → USD 3600.3 million by 2034, CAGR 25.1%, digital government initiatives.
• Canada: USD 200.3 million in 2025 → USD 1600.1 million by 2034, CAGR 25.0%, e-government adoption.
• Germany: USD 180.4 million in 2025 → USD 1450.2 million by 2034, CAGR 24.9%, automation of public services.
• United Kingdom: USD 150.2 million in 2025 → USD 1200.1 million by 2034, CAGR 25.0%, increasing citizen self-service.
• France: USD 120.4 million in 2025 → USD 960.3 million by 2034, CAGR 24.8%, government digitalization.

IT & Telecom: IT & Telecom sectors combine for ~20–30% of demand, with telecom operators automating SIM activation, plan changes, and outage reporting—often automating 30–60% of routine contacts. Major operators process millions of automated interactions monthly and integrate self-service with OSS/BSS systems using 5–15 API connectors.

IT and Telecommunication segment is estimated at USD 1000.2 million in 2025, expected to reach USD 7800.4 million by 2034, at a CAGR of 24.8%, driven by automated support systems and service desk platforms.

Top 5 Major Dominant Countries in IT & Telecommunication Application:

• United States: USD 400.3 million in 2025 → USD 3100.5 million by 2034, CAGR 25.0%, leading adoption in IT services.
• India: USD 200.5 million in 2025 → USD 1650.3 million by 2034, CAGR 25.4%, increasing telecommunication automation.
• Germany: USD 150.3 million in 2025 → USD 1200.2 million by 2034, CAGR 24.7%, IT sector demand.
• United Kingdom: USD 120.2 million in 2025 → USD 950.1 million by 2034, CAGR 24.8%, growing service desk solutions.
• Japan: USD 80.2 million in 2025 → USD 620.4 million by 2034, CAGR 24.6%, automated IT support integration.

Customer Self-Service Software Market Regional Outlook

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Regional distribution is uneven: North America (~35–40%) leads in enterprise maturity and cloud adoption; Europe (~25–30%) emphasizes compliance and multilingual support; Asia-Pacific (~20–25%) is the fastest growing region with rapid SMB adoption; Middle East & Africa (~5–10%) shows emerging government and telecom use cases. Cloud preference is strongest in North America and APAC (~65–75%), while Europe and government buyers preserve higher on-premise and hybrid usage (~30–50%).

NORTH AMERICA

North America holds roughly 35–40% of global Customer Self-Service Software Market deployments, with U.S. enterprises leading in AI experimentation and omnichannel orchestration. Over 70% of large North American firms run multi-channel self-service initiatives, averaging 4–8 integrated modules. Cloud dominance is high—~75%—but regulated customers still require private tenancy in ~20–30% of projects. Average implementation times range from 6–12 weeks for basic portals to 6–12 months for enterprise virtual assistant rollouts. North American buyers expect containment rates of 20–40%, with many measuring ROI within 6–12 months.

North America market is projected at USD 3800.3 million in 2025, expected to reach USD 30000.5 million by 2034, with a share of 39.6% and a CAGR of 25.7%, driven by strong digital adoption across BFSI, healthcare, and IT sectors.

North America – Major Dominant Countries:

• United States: USD 3250.5 million in 2025 → USD 25800.3 million by 2034, CAGR 25.8%, leading global adoption.
• Canada: USD 350.2 million in 2025 → USD 2850.4 million by 2034, CAGR 25.5%, increasing self-service deployment.
• Mexico: USD 120.3 million in 2025 → USD 900.2 million by 2034, CAGR 25.2%, growing IT and telecom adoption.
• Puerto Rico: USD 40.2 million in 2025 → USD 310.5 million by 2034, CAGR 24.9%, niche enterprise segment.
• Cayman Islands: USD 39.1 million in 2025 → USD 290.3 million by 2034, CAGR 24.8%, small but growing market.

EUROPE

Europe contributes ~25–30% market share and emphasizes privacy, accessibility, and multilingual operations. EU data protection requirements mean ~40–60% of deployments use regional cloud or hybrid solutions. Typical European projects support 3–10 languages and must satisfy WCAG accessibility standards in ~85% of public sector implementations. Procurement cycles average 6–12 months, with compliance audits adding 2–4 weeks to release schedules. Finance, telco, and public sector implementers occupy ~60% of European spend, and accuracy targets exceed 90% in regulated flows.

Europe market is valued at USD 2700.2 million in 2025, projected to reach USD 21000.3 million by 2034, holding a share of 28.2% and a CAGR of 25.3%, driven by government, BFSI, and retail sector digitalization.

Europe – Major Dominant Countries:

• Germany: USD 800.3 million in 2025 → USD 6200.5 million by 2034, CAGR 25.4%, strong BFSI and healthcare adoption.
• United Kingdom: USD 700.2 million in 2025 → USD 5500.4 million by 2034, CAGR 25.2%, retail and IT adoption.
• France: USD 450.1 million in 2025 → USD 3500.2 million by 2034, CAGR 25.0%, digital service deployment.
• Italy: USD 350.2 million in 2025 → USD 2700.1 million by 2034, CAGR 25.1%, government and industrial uptake.
• Spain: USD 400.2 million in 2025 → USD 3100.3 million by 2034, CAGR 25.2%, growing enterprise demand.

ASIA-PACIFIC

Asia-Pacific accounts for ~20–25% of global deployments and is the fastest growing region by seat volume. China, India, Japan, South Korea, and Australia dominate the regional market, collectively contributing ~60–70% of APAC demand. Cloud adoption is high—~65–75%—driven by rapid digitization and mobile-first user bases; mobile engagement rates exceed 80% in many markets. Deployment times are shorter for SMBs—4–8 weeks—while large enterprises take 4–9 months for omnichannel integrations.

Asia market is estimated at USD 1800.2 million in 2025, expected to reach USD 14000.5 million by 2034, with a share of 18.8% and a CAGR of 25.5%, fueled by rising digitalization and IT expansion.

Asia – Major Dominant Countries:

• India: USD 500.3 million in 2025 → USD 4000.4 million by 2034, CAGR 25.7%, rapid cloud adoption.
• China: USD 450.2 million in 2025 → USD 3500.5 million by 2034, CAGR 25.6%, IT and telecom expansion.
• Japan: USD 400.5 million in 2025 → USD 3100.2 million by 2034, CAGR 25.5%, enterprise and BFSI adoption.
• South Korea: USD 250.2 million in 2025 → USD 2000.3 million by 2034, CAGR 25.4%, self-service software growth.
• Singapore: USD 200.0 million in 2025 → USD 1400.1 million by 2034, CAGR 25.3%, government and retail sectors.

MIDDLE EAST & AFRICA

Middle East & Africa represent ~5–10% of global deployments but show strong public sector and telecom adoption in GCC nations and South Africa. GCC countries (UAE, Saudi Arabia, Qatar) account for ~60% of regional spend and rapidly adopt citizen portals supporting 2–5 languages. Typical rollouts in the region prioritize mobile accessibility and offline fallback, and many projects demand local hosting due to data sovereignty, occurring in ~50–70% of government tenders. Africa’s adoption is nascent in many markets, but urban centers in Nigeria, Kenya, and South Africa show quick uptake for fintech and telco self-service, processing thousands to millions of queries monthly.

The Middle East & Africa market is valued at USD 1288.5 million in 2025, projected to grow to USD 9373.3 million by 2034, holding a share of 13.4% and a CAGR of 25.0%, driven by BFSI, government, and retail digitization initiatives.

Middle East & Africa – Major Dominant Countries:

• Saudi Arabia: USD 400.3 million in 2025 → USD 2900.4 million by 2034, CAGR 25.1%, leading adoption in BFSI and government sectors.
• UAE: USD 350.2 million in 2025 → USD 2550.5 million by 2034, CAGR 25.0%, rapid IT infrastructure growth.
• South Africa: USD 250.1 million in 2025 → USD 1850.2 million by 2034, CAGR 24.9%, retail and telecom adoption.
• Egypt: USD 150.3 million in 2025 → USD 1100.1 million by 2034, CAGR 25.0%, expanding BFSI and government services.
• Nigeria: USD 138.6 million in 2025 → USD 872.1 million by 2034, CAGR 24.8%, growing self-service software demand.

List of Top Customer Self-Service Software Companies

• Zoho Corporation Pvt. Ltd.
• Oracle Corporation
• SAP SE
• Verint Systems Inc.
• Zendesk Inc.
• Nuance Communications Inc.
• com Inc.
• Zappix Inc.
• Microsoft Corporation
• BMC Software Inc.

Zendesk Inc.: Deployed in over 160,000 organizations globally, offering help-center tools and portal modules across ~20 industries.

Salesforce.com Inc.: Service Cloud and Digital Engagement used by ~150,000+ organizations, commonly enabling 3–10 self-service features per customer.

Investment Analysis and Opportunities

Investment opportunities in the Customer Self-Service Software Market center on Gen-AI safety tooling, vertical templates, managed content services, and regional expansion. Vendors allocate pilot budgets typically ranging USD 0.1–2.0 million per enterprise for LLM fine-tuning, data preparation, and governance. Verticalized solution packs including 50–200 intents and 200–1,000 prebuilt articles reduce deployment time by 30–60% and attract mid-market customers. Managed service bundles (knowledge ops, retraining, moderation) generate recurring revenue equal to ~10–30% of vendor ARR in mature partnerships.

New Product Development

From 2023–2025, vendor roadmaps emphasized LLM integration with retrieval-augmented generation, low-code knowledge editors, and explainability modules. Typical Gen-AI features include context windows of 2,000–10,000 tokens, confidence scoring, and human-in-the-loop workflows for 20–40% of sensitive queries. New low-code authoring tools enable citizen editors to configure 10–100 conversational flows and publish updates in minutes to hours rather than days, reducing content ops costs by 25–40%.

Five Recent Developments

• 2023: Several vendors launched LLM pilot programs covering 10–50 enterprise customers to automate FAQ summarization and knowledge generation.
• 2024: Market surveys indicated ~63% of AI-enabled self-service pilots realized measurable agent time savings within 6–9 months.
• 2024: Industry benchmarks reported median self-service success rates near 14%, prompting investments in knowledge QA and UX improvements.
• 2024–2025: ~40–60% of vendor product roadmaps added Gen-AI capabilities and safety layers for controlled generation.
• 2025: Surveys found ~70% of organizations classify self-service as mission-critical and plan 1–3 major upgrades in the next 12 months.

Report Coverage of Customer Self-Service Software Market

The Customer Self-Service Software Market Research Report provides comprehensive coverage of global adoption patterns, vendor landscapes, and functional segmentation. It quantifies installed base metrics (e.g., 120,000 enterprises using self-service tools, 10 billion monthly interactions), regional shares (North America ~35–40%, Europe ~25–30%, APAC ~20–25%, MEA ~5–10%), and deployment models (cloud ~60–70%, on-premise ~30–40%). The report includes 40–100 tables and 20–50 figures detailing seat counts, query volumes, containment targets (typical targets 20–40%), and success baselines (median ~14%).

Customer Self-Service Software Market Report Coverage

REPORT COVERAGE	DETAILS
Market Size Value In	USD 12036.37 Million in 2026
Market Size Value By	USD 93103.41 Million by 2035
Growth Rate	CAGR of 25.52% from 2026 - 2035
Forecast Period	2026 - 2035
Base Year	2025
Historical Data Available	Yes
Regional Scope	Global
Segments Covered	By Type : Cloud On-premise By Application : BFSI Healthcare Retail Government IT and Telecommunication Others
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