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Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2019-2025
SKU ID : QYR-14275201 | Publishing Date : 30-May-2019 | No. of pages : 103
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Contact and Call Centers act as a central point in an enterprise from where all customer contacts are managed. They play a prominent role within an enterprise's broad customer management strategies. Contact and Call Center Outsourcing service refers to assigning the Contact Center Outsourcing service of your company to another company with an agreement between both the companies. They hire another company that have experienced, professionally skilled and qualified staff to handle their contact centers and customer services.
In 2018, the global Contact and Call Centre Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact and Call Centre Outsourcing development in United States, Europe and China.
The key players covered in this study
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Market segment by Type, the product can be split into
On-Premise Type
Cloud-based Type
Market segment by Application, split into
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Contact and Call Centre Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Contact and Call Centre Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
In 2018, the global Contact and Call Centre Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact and Call Centre Outsourcing development in United States, Europe and China.
The key players covered in this study
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Market segment by Type, the product can be split into
On-Premise Type
Cloud-based Type
Market segment by Application, split into
BFSI
Retail
Government and Public Sector
IT & Telecommunication
Healthcare and Life Sciences
Manufacturing
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players.
To present the Contact and Call Centre Outsourcing development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Contact and Call Centre Outsourcing are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
