Pre-order Enquiry
Request Free Sample
Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2019-2025
SKU ID : QYR-14275201 | Publishing Date : 30-May-2019 | No. of pages : 103
Request Sample
Request Customization
Check DiscountsDetailed TOC of Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2019-2025
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (2014-2025)
1.4.2 On-Premise Type
1.4.3 Cloud-based Type
1.5 Market by Application
1.5.1 Global Contact and Call Centre Outsourcing Market Share by Application (2014-2025)
1.5.2 BFSI
1.5.3 Retail
1.5.4 Government and Public Sector
1.5.5 IT & Telecommunication
1.5.6 Healthcare and Life Sciences
1.5.7 Manufacturing
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Contact and Call Centre Outsourcing Market Size
2.2 Contact and Call Centre Outsourcing Growth Trends by Regions
2.2.1 Contact and Call Centre Outsourcing Market Size by Regions (2014-2025)
2.2.2 Contact and Call Centre Outsourcing Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
3.1 Contact and Call Centre Outsourcing Market Size by by Players
3.1.1 Global Contact and Call Centre Outsourcing Revenue by by Players (2014-2019)
3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by by Players (2014-2019)
3.1.3 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2 Contact and Call Centre Outsourcing Key Players Head office and Area Served
3.3 Key Players Contact and Call Centre Outsourcing Product/Solution/Service
3.4 Date of Enter into Contact and Call Centre Outsourcing Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Contact and Call Centre Outsourcing Market Size by Type (2014-2019)
4.2 Global Contact and Call Centre Outsourcing Market Size by Application (2014-2019)
5 United States
5.1 United States Contact and Call Centre Outsourcing Market Size (2014-2019)
5.2 Contact and Call Centre Outsourcing Key Players in United States
5.3 United States Contact and Call Centre Outsourcing Market Size by Type
5.4 United States Contact and Call Centre Outsourcing Market Size by Application
6 Europe
6.1 Europe Contact and Call Centre Outsourcing Market Size (2014-2019)
6.2 Contact and Call Centre Outsourcing Key Players in Europe
6.3 Europe Contact and Call Centre Outsourcing Market Size by Type
6.4 Europe Contact and Call Centre Outsourcing Market Size by Application
7 China
7.1 China Contact and Call Centre Outsourcing Market Size (2014-2019)
7.2 Contact and Call Centre Outsourcing Key Players in China
7.3 China Contact and Call Centre Outsourcing Market Size by Type
7.4 China Contact and Call Centre Outsourcing Market Size by Application
8 Japan
8.1 Japan Contact and Call Centre Outsourcing Market Size (2014-2019)
8.2 Contact and Call Centre Outsourcing Key Players in Japan
8.3 Japan Contact and Call Centre Outsourcing Market Size by Type
8.4 Japan Contact and Call Centre Outsourcing Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Contact and Call Centre Outsourcing Market Size (2014-2019)
9.2 Contact and Call Centre Outsourcing Key Players in Southeast Asia
9.3 Southeast Asia Contact and Call Centre Outsourcing Market Size by Type
9.4 Southeast Asia Contact and Call Centre Outsourcing Market Size by Application
10 India
10.1 India Contact and Call Centre Outsourcing Market Size (2014-2019)
10.2 Contact and Call Centre Outsourcing Key Players in India
10.3 India Contact and Call Centre Outsourcing Market Size by Type
10.4 India Contact and Call Centre Outsourcing Market Size by Application
11 Central & South America
11.1 Central & South America Contact and Call Centre Outsourcing Market Size (2014-2019)
11.2 Contact and Call Centre Outsourcing Key Players in Central & South America
11.3 Central & South America Contact and Call Centre Outsourcing Market Size by Type
11.4 Central & South America Contact and Call Centre Outsourcing Market Size by Application
12 International Players Profiles
12.1 Teleperformance
12.1.1 Teleperformance Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact and Call Centre Outsourcing Introduction
12.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.1.5 Teleperformance Recent Development
12.2 Synnex
12.2.1 Synnex Company Details
12.2.2 Company Description and Business Overview
12.2.3 Contact and Call Centre Outsourcing Introduction
12.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.2.5 Synnex Recent Development
12.3 Alorica
12.3.1 Alorica Company Details
12.3.2 Company Description and Business Overview
12.3.3 Contact and Call Centre Outsourcing Introduction
12.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.3.5 Alorica Recent Development
12.4 Atento
12.4.1 Atento Company Details
12.4.2 Company Description and Business Overview
12.4.3 Contact and Call Centre Outsourcing Introduction
12.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.4.5 Atento Recent Development
12.5 Acticall Sitel Group
12.5.1 Acticall Sitel Group Company Details
12.5.2 Company Description and Business Overview
12.5.3 Contact and Call Centre Outsourcing Introduction
12.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.5.5 Acticall Sitel Group Recent Development
12.6 Arvato
12.6.1 Arvato Company Details
12.6.2 Company Description and Business Overview
12.6.3 Contact and Call Centre Outsourcing Introduction
12.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.6.5 Arvato Recent Development
12.7 Sykes
12.7.1 Sykes Company Details
12.7.2 Company Description and Business Overview
12.7.3 Contact and Call Centre Outsourcing Introduction
12.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.7.5 Sykes Recent Development
12.8 TTEC
12.8.1 TTEC Company Details
12.8.2 Company Description and Business Overview
12.8.3 Contact and Call Centre Outsourcing Introduction
12.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.8.5 TTEC Recent Development
12.9 SERCO GROUP
12.9.1 SERCO GROUP Company Details
12.9.2 Company Description and Business Overview
12.9.3 Contact and Call Centre Outsourcing Introduction
12.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.9.5 SERCO GROUP Recent Development
12.10 Xerox Corporation
12.10.1 Xerox Corporation Company Details
12.10.2 Company Description and Business Overview
12.10.3 Contact and Call Centre Outsourcing Introduction
12.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2014-2019)
12.10.5 Xerox Corporation Recent Development
12.11 CGS Inc
12.12 Webhelp
12.13 StarTek
12.14 Grupo Konecta
12.15 Carlyle Group (Comdata)
12.16 Capita
12.17 Hinduja Global Solutions (HGS)
12.18 Transcosmos
12.19 Five9
12.20 Transcom
12.21 HKT Teleservices
12.22 Telekom Malaysia (VADS)
12.23 Invensis Technologies
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Figures, Tables and Charts Available in Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2019-2025
List of Tables and FiguresTable Contact and Call Centre Outsourcing Key Market Segments
Table Key Players Contact and Call Centre Outsourcing Covered
Table Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type 2019-2025 (Million US$)
Figure Global Contact and Call Centre Outsourcing Market Share by TypeType in 2018 & 2025
Figure On-Premise Type Figures
Table Key Players of On-Premise Type
Figure Cloud-based Type Figures
Table Key Players of Cloud-based Type
Table Global Contact and Call Centre Outsourcing Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Contact and Call Centre Outsourcing Market Share by Application in 2018 & 2025
Figure BFSI Case Studies
Figure Retail Case Studies
Figure Government and Public Sector Case Studies
Figure IT & Telecommunication Case Studies
Figure Healthcare and Life Sciences Case Studies
Figure Manufacturing Case Studies
Figure Others Case Studies
Figure Contact and Call Centre Outsourcing Report Years Considered
Table Global Contact and Call Centre Outsourcing Market Size 2014-2025 (Million US$)
Figure Global Contact and Call Centre Outsourcing Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Contact and Call Centre Outsourcing Market Size by Regions 2019-2025 (Million US$)
Table Global Contact and Call Centre Outsourcing Market Size by Regions 2019-2025 (Million US$)
Table Global Contact and Call Centre Outsourcing Market Share by Regions 2014-2019
Figure Global Contact and Call Centre Outsourcing Market Share by Regions 2014-2019
Figure Global Contact and Call Centre Outsourcing Market Share by Regions 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Contact and Call Centre Outsourcing Revenue by by Players (2014-2019) (Million US$)
Table Global Contact and Call Centre Outsourcing Market Share by by Players (2014-2019)
Figure Global Contact and Call Centre Outsourcing Market Share by by Players in 2018
Table Global Contact and Call Centre Outsourcing by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Contact and Call Centre Outsourcing Product/Solution/Service
Table Date of Enter into Contact and Call Centre Outsourcing Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Global Contact and Call Centre Outsourcing Market Size Share by Type (2014-2019)
Figure Global Contact and Call Centre Outsourcing Market Size Market Share by Type (2014-2019)
Table Global Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Global Contact and Call Centre Outsourcing Market Size Share by Application (2014-2019)
Figure Global Contact and Call Centre Outsourcing Market Size Market Share by Application (2014-2019)
Figure Global Contact and Call Centre Outsourcing Revenue Market Share by Application in 2018
Figure United States Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$)
Table United States Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$)
Table United States Key Players Contact and Call Centre Outsourcing Market Share (2018-2019)
Table United States Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table United States Contact and Call Centre Outsourcing Market Share by Type (2014-2019)
Table United States Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table United States Contact and Call Centre Outsourcing Market Share by Application (2014-2019)
Figure Europe Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$)
Table Europe Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$)
Table Europe Key Players Contact and Call Centre Outsourcing Market Share (2018-2019)
Table Europe Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Europe Contact and Call Centre Outsourcing Market Share by Type (2014-2019)
Table Europe Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Europe Contact and Call Centre Outsourcing Market Share by Application (2014-2019)
Figure China Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$)
Table China Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$)
Table China Key Players Contact and Call Centre Outsourcing Market Share (2018-2019)
Table China Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table China Contact and Call Centre Outsourcing Market Share by Type (2014-2019)
Table China Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table China Contact and Call Centre Outsourcing Market Share by Application (2014-2019)
Figure Japan Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$)
Table Japan Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$)
Table Japan Key Players Contact and Call Centre Outsourcing Market Share (2018-2019)
Table Japan Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Japan Contact and Call Centre Outsourcing Market Share by Type (2014-2019)
Table Japan Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Japan Contact and Call Centre Outsourcing Market Share by Application (2014-2019)
Figure Southeast Asia Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Contact and Call Centre Outsourcing Market Share (2018-2019)
Table Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Southeast Asia Contact and Call Centre Outsourcing Market Share by Type (2014-2019)
Table Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Southeast Asia Contact and Call Centre Outsourcing Market Share by Application (2014-2019)
Figure India Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$)
Table India Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$)
Table India Key Players Contact and Call Centre Outsourcing Market Share (2018-2019)
Table India Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table India Contact and Call Centre Outsourcing Market Share by Type (2014-2019)
Table India Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table India Contact and Call Centre Outsourcing Market Share by Application (2014-2019)
Figure Central & South America Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Contact and Call Centre Outsourcing Market Share (2018-2019)
Table Central & South America Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$)
Table Central & South America Contact and Call Centre Outsourcing Market Share by Type (2014-2019)
Table Central & South America Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$)
Table Central & South America Contact and Call Centre Outsourcing Market Share by Application (2014-2019)
Table Teleperformance Company Details
Table Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2014-2019) (Million US$)
Figure Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Teleperformance Recent Development
Table Synnex Company Details
Table Synnex Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Synnex Recent Development
Table Alorica Company Details
Table Alorica Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Alorica Recent Development
Table Atento Company Details
Table Atento Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Atento Recent Development
Table Acticall Sitel Group Company Details
Table Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Acticall Sitel Group Recent Development
Table Arvato Company Details
Table Arvato Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Arvato Recent Development
Table Sykes Company Details
Table Sykes Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Sykes Recent Development
Table TTEC Company Details
Table TTEC Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table TTEC Recent Development
Table SERCO GROUP Company Details
Table SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table SERCO GROUP Recent Development
Table Xerox Corporation Company Details
Table Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$)
Figure Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019)
Table Xerox Corporation Recent Development
Table CGS Inc Company Details
Table Webhelp Company Details
Table StarTek Company Details
Table Grupo Konecta Company Details
Table Carlyle Group (Comdata) Company Details
Table Capita Company Details
Table Hinduja Global Solutions (HGS) Company Details
Table Transcosmos Company Details
Table Five9 Company Details
Table Transcom Company Details
Table HKT Teleservices Company Details
Table Telekom Malaysia (VADS) Company Details
Table Invensis Technologies Company Details
Table Global Contact and Call Centre Outsourcing Market Size by Regions (Million US$) 2019-2025
Figure Global Contact and Call Centre Outsourcing Market Size Share by Regions (2019-2025)
Figure Global Contact and Call Centre Outsourcing Market Size Share by Regions in 2025
Figure United States Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Europe Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure China Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Japan Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure India Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD)
Table Global Contact and Call Centre Outsourcing Market Size by Product (2019-2025) (Million US$)
Figure Global Contact and Call Centre Outsourcing Market Size by Product (2019-2025)
Figure Global Contact and Call Centre Outsourcing Market Size by Product in 2025
Table Global Contact and Call Centre Outsourcing Market Size by Application (2019-2025) (Million US$)
Figure Global Contact and Call Centre Outsourcing Market Size by Application (2019-2025)
Figure Global Contact and Call Centre Outsourcing Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
Keyplayers in Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2019-2025
TeleperformanceSynnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
