1 Market Overview of IT Service Management 1.1 IT Service Management Market Overview 1.1.1 IT Service Management Product Scope 1.1.2 IT Service Management Market Status and Outlook 1.2 Global IT Service Management Market Size Overview by Region 2016 VS 2021VS 2027 1.3 Global IT Service Management Market Size by Region (2016-2027) 1.4 Global IT Service Management Historic Market Size by Region (2016-2021) 1.5 Global IT Service Management Market Size Forecast by Region (2022-2027) 1.6 Key Regions, IT Service Management Market Size (2016-2027) 1.6.1 North America IT Service Management Market Size (2016-2027) 1.6.2 Europe IT Service Management Market Size (2016-2027) 1.6.3 Asia-Pacific IT Service Management Market Size (2016-2027) 1.6.4 Latin America IT Service Management Market Size (2016-2027) 1.6.5 Middle East & Africa IT Service Management Market Size (2016-2027) 2 IT Service Management Market Overview by Type 2.1 Global IT Service Management Market Size by Type: 2016 VS 2021 VS 2027 2.2 Global IT Service Management Historic Market Size by Type (2016-2021) 2.3 Global IT Service Management Forecasted Market Size by Type (2022-2027) 2.4 Configuration Management 2.5 IT Asset Management 2.6 DBMS Management 3 IT Service Management Market Overview by Application 3.1 Global IT Service Management Market Size by Application: 2016 VS 2021 VS 2027 3.2 Global IT Service Management Historic Market Size by Application (2016-2021) 3.3 Global IT Service Management Forecasted Market Size by Application (2022-2027) 3.4 IT & Telecommunication 3.5 Healthcare 3.6 Media & Entertainment 3.7 Retail 3.8 BFSI 4 IT Service Management Competition Analysis by Players 4.1 Global IT Service Management Market Size by Players (2016-2021) 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Management as of 2020) 4.3 Date of Key Players Enter into IT Service Management Market 4.4 Global Top Players IT Service Management Headquarters and Area Served 4.5 Key Players IT Service Management Product Solution and Service 4.6 Competitive Status 4.6.1 IT Service Management Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 IBM 5.1.1 IBM Profile 5.1.2 IBM Main Business 5.1.3 IBM IT Service Management Products, Services and Solutions 5.1.4 IBM IT Service Management Revenue (US$ Million) & (2016-2021) 5.1.5 IBM Recent Developments 5.2 Absolute Software 5.2.1 Absolute Software Profile 5.2.2 Absolute Software Main Business 5.2.3 Absolute Software IT Service Management Products, Services and Solutions 5.2.4 Absolute Software IT Service Management Revenue (US$ Million) & (2016-2021) 5.2.5 Absolute Software Recent Developments 5.3 Microsoft 5.3.1 Microsoft Profile 5.3.2 Microsoft Main Business 5.3.3 Microsoft IT Service Management Products, Services and Solutions 5.3.4 Microsoft IT Service Management Revenue (US$ Million) & (2016-2021) 5.3.5 Axios Systems Recent Developments 5.4 Axios Systems 5.4.1 Axios Systems Profile 5.4.2 Axios Systems Main Business 5.4.3 Axios Systems IT Service Management Products, Services and Solutions 5.4.4 Axios Systems IT Service Management Revenue (US$ Million) & (2016-2021) 5.4.5 Axios Systems Recent Developments 5.5 Cherwell Software 5.5.1 Cherwell Software Profile 5.5.2 Cherwell Software Main Business 5.5.3 Cherwell Software IT Service Management Products, Services and Solutions 5.5.4 Cherwell Software IT Service Management Revenue (US$ Million) & (2016-2021) 5.5.5 Cherwell Software Recent Developments 5.6 Citrix Systems 5.6.1 Citrix Systems Profile 5.6.2 Citrix Systems Main Business 5.6.3 Citrix Systems IT Service Management Products, Services and Solutions 5.6.4 Citrix Systems IT Service Management Revenue (US$ Million) & (2016-2021) 5.6.5 Citrix Systems Recent Developments 5.7 Compuware 5.7.1 Compuware Profile 5.7.2 Compuware Main Business 5.7.3 Compuware IT Service Management Products, Services and Solutions 5.7.4 Compuware IT Service Management Revenue (US$ Million) & (2016-2021) 5.7.5 Compuware Recent Developments 5.8 EMC 5.8.1 EMC Profile 5.8.2 EMC Main Business 5.8.3 EMC IT Service Management Products, Services and Solutions 5.8.4 EMC IT Service Management Revenue (US$ Million) & (2016-2021) 5.8.5 EMC Recent Developments 5.9 IVANTI 5.9.1 IVANTI Profile 5.9.2 IVANTI Main Business 5.9.3 IVANTI IT Service Management Products, Services and Solutions 5.9.4 IVANTI IT Service Management Revenue (US$ Million) & (2016-2021) 5.9.5 IVANTI Recent Developments 5.10 Service Now 5.10.1 Service Now Profile 5.10.2 Service Now Main Business 5.10.3 Service Now IT Service Management Products, Services and Solutions 5.10.4 Service Now IT Service Management Revenue (US$ Million) & (2016-2021) 5.10.5 Service Now Recent Developments 5.11 BMC Software 5.11.1 BMC Software Profile 5.11.2 BMC Software Main Business 5.11.3 BMC Software IT Service Management Products, Services and Solutions 5.11.4 BMC Software IT Service Management Revenue (US$ Million) & (2016-2021) 5.11.5 BMC Software Recent Developments 5.12 HP 5.12.1 HP Profile 5.12.2 HP Main Business 5.12.3 HP IT Service Management Products, Services and Solutions 5.12.4 HP IT Service Management Revenue (US$ Million) & (2016-2021) 5.12.5 HP Recent Developments 6 North America 6.1 North America IT Service Management Market Size by Country (2016-2027) 6.2 United States 6.3 Canada 7 Europe 7.1 Europe IT Service Management Market Size by Country (2016-2027) 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific IT Service Management Market Size by Region (2016-2027) 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America IT Service Management Market Size by Country (2016-2027) 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa IT Service Management Market Size by Country (2016-2027) 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 IT Service Management Market Dynamics 11.1 IT Service Management Industry Trends 11.2 IT Service Management Market Drivers 11.3 IT Service Management Market Challenges 11.4 IT Service Management Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market IT Service Management Market Size (US$ Million) Comparison by Region 2016 VS 2021 VS 2027 Table 2. Global IT Service Management Market Size by Region (2016-2021) & (US$ Million) Table 3. Global IT Service Management Market Size Share by Region (2016-2021) Table 4. Global IT Service Management Forecasted Market Size by Region (2022-2027) & (US$ Million) Table 5. Global IT Service Management Forecasted Market Size Share by Region (2022-2027) Table 6. Global IT Service Management Market Size (US$ Million) by Type: 2016 VS 2021 VS 2027 Table 7. Global IT Service Management Market Size by Type (2016-2021) & (US$ Million) Table 8. Global IT Service Management Revenue Market Share by Type (2016-2021) Table 9. Global IT Service Management Forecasted Market Size by Type (2022-2027) & (US$ Million) Table 10. Global IT Service Management Revenue Market Share by Type (2022-2027) Table 11. Global IT Service Management Market Size (US$ Million) by Application: 2016 VS 2021 VS 2027 Table 12. Global IT Service Management Market Size by Application (2016-2021) & (US$ Million) Table 13. Global IT Service Management Revenue Market Share by Application (2016-2021) Table 14. Global IT Service Management Forecasted Market Size by Application (2022-2027) & (US$ Million) Table 15. Global IT Service Management Revenue Market Share by Application (2022-2027) Table 16. Global IT Service Management Revenue (US$ Million) by Players (2016-2021) Table 17. Global IT Service Management Revenue Market Share by Players (2016-2021) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Management as of 2020) Table 19. Date of Key Manufacturers Enter into IT Service Management Market Table 20. Global IT Service Management Top Players Headquarters and Area Served Table 21. IT Service Management Product Solution and Service Table 22. Global IT Service Management Players Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. IBM Basic Information List Table 25. IBM Description and Business Overview Table 26. IBM IT Service Management Products, Services and Solutions Table 27. Revenue (US$ Million) in IT Service Management Business of IBM (2016-2021) Table 28. IBM Recent Developments Table 29. Absolute Software Basic Information List Table 30. Absolute Software Description and Business Overview Table 31. Absolute Software IT Service Management Products, Services and Solutions Table 32. Revenue (US$ Million) in IT Service Management Business of Absolute Software (2016-2021) Table 33. Absolute Software Recent Developments Table 34. Microsoft Basic Information List Table 35. Microsoft Description and Business Overview Table 36. Microsoft IT Service Management Products, Services and Solutions Table 37. Revenue (US$ Million) in IT Service Management Business of Microsoft (2016-2021) Table 38. Microsoft Recent Developments Table 39. Axios Systems Basic Information List Table 40. Axios Systems Description and Business Overview Table 41. Axios Systems IT Service Management Products, Services and Solutions Table 42. Revenue (US$ Million) in IT Service Management Business of Axios Systems (2016-2021) Table 43. Axios Systems Recent Developments Table 44. Cherwell Software Basic Information List Table 45. Cherwell Software Description and Business Overview Table 46. Cherwell Software IT Service Management Products, Services and Solutions Table 47. Revenue (US$ Million) in IT Service Management Business of Cherwell Software (2016-2021) Table 48. Cherwell Software Recent Developments Table 49. Citrix Systems Basic Information List Table 50. Citrix Systems Description and Business Overview Table 51. Citrix Systems IT Service Management Products, Services and Solutions Table 52. Revenue (US$ Million) in IT Service Management Business of Citrix Systems (2016-2021) Table 53. Citrix Systems Recent Developments Table 54. Compuware Basic Information List Table 55. Compuware Description and Business Overview Table 56. Compuware IT Service Management Products, Services and Solutions Table 57. Revenue (US$ Million) in IT Service Management Business of Compuware (2016-2021) Table 58. Compuware Recent Developments Table 59. EMC Basic Information List Table 60. EMC Description and Business Overview Table 61. EMC IT Service Management Products, Services and Solutions Table 62. Revenue (US$ Million) in IT Service Management Business of EMC (2016-2021) Table 63. EMC Recent Developments Table 64. IVANTI Basic Information List Table 65. IVANTI Description and Business Overview Table 66. IVANTI IT Service Management Products, Services and Solutions Table 67. Revenue (US$ Million) in IT Service Management Business of IVANTI (2016-2021) Table 68. IVANTI Recent Developments Table 69. Service Now Basic Information List Table 70. Service Now Description and Business Overview Table 71. Service Now IT Service Management Products, Services and Solutions Table 72. Revenue (US$ Million) in IT Service Management Business of Service Now (2016-2021) Table 73. Service Now Recent Developments Table 74. BMC Software Basic Information List Table 75. BMC Software Description and Business Overview Table 76. BMC Software IT Service Management Products, Services and Solutions Table 77. Revenue (US$ Million) in IT Service Management Business of BMC Software (2016-2021) Table 78. BMC Software Recent Developments Table 79. HP Basic Information List Table 80. HP Description and Business Overview Table 81. HP IT Service Management Products, Services and Solutions Table 82. Revenue (US$ Million) in IT Service Management Business of HP (2016-2021) Table 83. HP Recent Developments Table 84. North America IT Service Management Market Size by Country (2016-2021) & (US$ Million) Table 85. North America IT Service Management Market Size by Country (2022-2027) & (US$ Million) Table 86. Europe IT Service Management Market Size by Country (2016-2021) & (US$ Million) Table 87. Europe IT Service Management Market Size by Country (2022-2027) & (US$ Million) Table 88. Asia-Pacific IT Service Management Market Size by Region (2016-2021) & (US$ Million) Table 89. Asia-Pacific IT Service Management Market Size by Region (2022-2027) & (US$ Million) Table 90. Asia-Pacific IT Service Management Market Share by Region (2016-2021) Table 91. Asia-Pacific IT Service Management Market Share by Region (2022-2027) Table 92. Latin America IT Service Management Market Size by Country (2016-2021) & (US$ Million) Table 93. Latin America IT Service Management Market Size by Country (2022-2027) & (US$ Million) Table 94. Middle East & Africa IT Service Management Market Size by Players (2016-2021) & (US$ Million) Table 95. Middle East & Africa IT Service Management Market Size by Country (2022-2027) & (US$ Million) Table 96. IT Service Management Market Trends Table 97. IT Service Management Market Drivers Table 98. IT Service Management Market Challenges Table 99. IT Service Management Market Restraints Table 100. Research Programs/Design for This Report Table 101. Key Data Information from Secondary Sources Table 102. Key Data Information from Primary Sources List of Figures Figure 1. Global IT Service Management Market Size Year-over-Year 2016-2027 & (US$ Million) Figure 2. Global IT Service Management Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 3. Global IT Service Management Market Share by Regions: 2021 VS 2027 Figure 4. Global IT Service Management Forecasted Market Size Share by Region (2022-2027) Figure 5. North America IT Service Management Market Size (US$ Million) Growth Rate (2016-2027) Figure 6. Europe IT Service Management Market Size (US$ Million) and Growth Rate (2016-2027) Figure 7. Asia-Pacific IT Service Management Market Size (US$ Million) and Growth Rate (2016-2027) Figure 8. Latin America IT Service Management Market Size (US$ Million) and Growth Rate (2016-2027) Figure 9. Middle East & Africa IT Service Management Market Size (US$ Million) and Growth Rate (2016-2027) Figure 10. Global IT Service Management Market Size Share by Type in 2021 & 2027 Figure 11. Configuration Management Market Size (US$ Million) YoY Growth (2016-2027) Figure 12. IT Asset Management Market Size (US$ Million) YoY Growth (2016-2027) Figure 13. DBMS Management Market Size (US$ Million) YoY Growth (2016-2027) Figure 14. Global IT Service Management Market Size Share by Application in 2021 & 2027 Figure 15. IT & Telecommunication Market Size (US$ Million) YoY Growth (2016-2027) Figure 16. Healthcare Market Size (US$ Million) YoY Growth (2016-2027) Figure 17. Media & Entertainment Market Size (US$ Million) YoY Growth (2016-2027) Figure 18. Retail Market Size (US$ Million) YoY Growth (2016-2027) Figure 19. BFSI Market Size (US$ Million) YoY Growth (2016-2027) Figure 20. IT Service Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2016 VS 2020 Figure 21. Global Top 5 and Top 10 Players IT Service Management Market Share in 2020 Figure 22. North America IT Service Management Market Share by Country (2016-2027) Figure 23. United States IT Service Management Market Size (2016-2027) & (US$ Million) Figure 24. Canada IT Service Management Market Size (2016-2027) & (US$ Million) Figure 25. Germany IT Service Management Market Size (2016-2027) & (US$ Million) Figure 26. France IT Service Management Market Size (2016-2027) & (US$ Million) Figure 27. U.K. IT Service Management Market Size (2016-2027) & (US$ Million) Figure 28. Italy IT Service Management Market Size (2016-2027) & (US$ Million) Figure 29. Russia IT Service Management Market Size (2016-2027) & (US$ Million) Figure 30. Nordic IT Service Management Market Size (2016-2027) & (US$ Million) Figure 31. Rest of Europe IT Service Management Market Size (2016-2027) & (US$ Million) Figure 32. Asia-Pacific IT Service Management Market Share by Region (2016-2027) Figure 33. China IT Service Management Market Size (2016-2027) & (US$ Million) Figure 34. Japan IT Service Management Market Size (2016-2027) & (US$ Million) Figure 35. South Korea IT Service Management Market Size (2016-2027) & (US$ Million) Figure 36. Southeast Asia IT Service Management Market Size (2016-2027) & (US$ Million) Figure 37. India IT Service Management Market Size (2016-2027) & (US$ Million) Figure 38. Australia IT Service Management Market Size (2016-2027) & (US$ Million) Figure 39. Rest of Asia-Pacific IT Service Management Market Size (2016-2027) & (US$ Million) Figure 40. Latin America IT Service Management Market Share by Country (2016-2027) Figure 41. Mexico IT Service Management Market Size (2016-2027) & (US$ Million) Figure 42. Brazil IT Service Management Market Size (2016-2027) & (US$ Million) Figure 43. Rest of Latin America IT Service Management Market Size (2016-2027) & (US$ Million) Figure 44. Middle East & Africa IT Service Management Market Share by Country (2016-2027) Figure 45. Turkey IT Service Management Market Size (2016-2027) & (US$ Million) Figure 46. Saudi Arabia IT Service Management Market Size (2016-2027) & (US$ Million) Figure 47. UAE IT Service Management Market Size (2016-2027) & (US$ Million) Figure 48. Rest of Middle East & Africa IT Service Management Market Size (2016-2027) & (US$ Million) Figure 49. Bottom-up and Top-down Approaches for This Report Figure 50. Data Triangulation

IBM Absolute Software Microsoft Axios Systems Cherwell Software Citrix Systems Compuware EMC IVANTI Service Now BMC Software HP