1.1 Research Scope 1.2 Market Segmentation 1.3 Research Objectives 1.4 Research Methodology 1.4.1 Research Process 1.4.2 Data Triangulation 1.4.3 Research Approach 1.4.4 Base Year 1.5 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth 1.5.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections 1.5.2 Covid-19 Impact: Commodity Prices Indices 1.5.3 Covid-19 Impact: Global Major Government Policy 1.6 The Covid-19 Impact on Business Process-as-a-Service (BPaaS) Industry 1.7 COVID-19 Impact: Business Process-as-a-Service (BPaaS) Market Trends 2 Global Business Process-as-a-Service (BPaaS) Quarterly Market Size Analysis 2.1 Business Process-as-a-Service (BPaaS) Business Impact Assessment - COVID-19 2.1.1 Global Business Process-as-a-Service (BPaaS) Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026 2.2 Global Business Process-as-a-Service (BPaaS) Quarterly Market Size 2020-2021 2.3 COVID-19-Driven Market Dynamics and Factor Analysis 2.3.1 Drivers 2.3.2 Restraints 2.3.3 Opportunities 2.3.4 Challenges 3 Quarterly Competitive Assessment, 2020 3.1 By Players, Global Business Process-as-a-Service (BPaaS) Quarterly Market Size, 2019 VS 2020 3.2 By Players, Business Process-as-a-Service (BPaaS) Headquarters and Area Served 3.3 Date of Key Players Enter into Business Process-as-a-Service (BPaaS) Market 3.4 Key Players Business Process-as-a-Service (BPaaS) Product Offered 3.5 Mergers & Acquisitions, Expansion Plans 4 Impact of Covid-19 on Business Process-as-a-Service (BPaaS) Segments, By Type 4.1 Introduction 1.4.1 HR Service 1.4.2 Finance & Accounting Service 1.4.3 Analytics 1.4.4 Supply Chain Management 1.4.5 Digital Asset Management 1.4.6 Others (OMaaS and Managed Marketing Service) 4.2 By Type, Global Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 5 Impact of Covid-19 on Business Process-as-a-Service (BPaaS) Segments, By Application 5.1 Overview 5.5.1 Banking, Financial Services, and Insurance (BFSI) 5.5.2 Healthcare 5.5.3 Government 5.5.4 Manufacturing 5.5.5 Retail 5.5.6 IT & Telecom 5.5.7 Others (Business Service Providers, Media & Entertainment, and Hospitality) 5.2 By Application, Global Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 5.2.1 By Application, Global Business Process-as-a-Service (BPaaS) Market Size by Application, 2019-2021 6 Geographic Analysis 6.1 Introduction 6.2 North America 6.2.1 Macroeconomic Indicators of US 6.2.2 US 6.2.3 Canada 6.3 Europe 6.3.1 Macroeconomic Indicators of Europe 6.3.2 Germany 6.3.3 France 6.3.4 UK 6.3.5 Italy 6.4 Asia-Pacific 6.4.1 Macroeconomic Indicators of Asia-Pacific 6.4.2 China 6.4.3 Japan 6.4.4 South Korea 6.4.5 India 6.4.6 ASEAN 6.5 Rest of World 6.5.1 Latin America 6.5.2 Middle East and Africa 7 Company Profiles 7.1 Accenture 7.1.1 Accenture Business Overview 7.1.2 Accenture Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.1.3 Accenture Business Process-as-a-Service (BPaaS) Product Introduction 7.1.4 Accenture Response to COVID-19 and Related Developments 7.2 IBM 7.2.1 IBM Business Overview 7.2.2 IBM Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.2.3 IBM Business Process-as-a-Service (BPaaS) Product Introduction 7.2.4 IBM Response to COVID-19 and Related Developments 7.3 Cognizant technology Solutions Corporation 7.3.1 Cognizant technology Solutions Corporation Business Overview 7.3.2 Cognizant technology Solutions Corporation Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.3.3 Cognizant technology Solutions Corporation Business Process-as-a-Service (BPaaS) Product Introduction 7.3.4 Cognizant technology Solutions Corporation Response to COVID-19 and Related Developments 7.4 Tech Mahindra Capgemini 7.4.1 Tech Mahindra Capgemini Business Overview 7.4.2 Tech Mahindra Capgemini Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.4.3 Tech Mahindra Capgemini Business Process-as-a-Service (BPaaS) Product Introduction 7.4.4 Tech Mahindra Capgemini Response to COVID-19 and Related Developments 7.5 Fujitsu Limited 7.5.1 Fujitsu Limited Business Overview 7.5.2 Fujitsu Limited Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.5.3 Fujitsu Limited Business Process-as-a-Service (BPaaS) Product Introduction 7.5.4 Fujitsu Limited Response to COVID-19 and Related Developments 7.6 Genpact 7.6.1 Genpact Business Overview 7.6.2 Genpact Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.6.3 Genpact Business Process-as-a-Service (BPaaS) Product Introduction 7.6.4 Genpact Response to COVID-19 and Related Developments 7.7 Oracle Corporation 7.7.1 Oracle Corporation Business Overview 7.7.2 Oracle Corporation Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.7.3 Oracle Corporation Business Process-as-a-Service (BPaaS) Product Introduction 7.7.4 Oracle Corporation Response to COVID-19 and Related Developments 7.8 SAP SE 7.8.1 SAP SE Business Overview 7.8.2 SAP SE Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.8.3 SAP SE Business Process-as-a-Service (BPaaS) Product Introduction 7.8.4 SAP SE Response to COVID-19 and Related Developments 7.9 Wipro Limited 7.9.1 Wipro Limited Business Overview 7.9.2 Wipro Limited Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2020 7.9.3 Wipro Limited Business Process-as-a-Service (BPaaS) Product Introduction 7.9.4 Wipro Limited Response to COVID-19 and Related Developments 8 Key Findings 9 Appendix 9.1 About US 9.2 Disclaimer

List of Tables Table 1. Overview of the World Economic Outlook Projections Table 2. Summary of World Real per Capita Output (Annual percent change; in international currency at purchasing power parity) Table 3. European Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise) Table 4. Asian and Pacific Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise) Table 5. Western Hemisphere Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise) Table 6. Middle Eastern and Central Asian Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise) Table 7. Covid-19 Impact: Global Major Government Policy Table 8. The Covid-19 Impact on Business Process-as-a-Service (BPaaS) Assessment Table 9. COVID-19 Impact: Business Process-as-a-Service (BPaaS) Market Trends Table 10. COVID-19 Impact Global Business Process-as-a-Service (BPaaS) Market Size Table 11. Global Business Process-as-a-Service (BPaaS) Quarterly Market Size, 2020 (US$ Million) Table 12. Global Business Process-as-a-Service (BPaaS) Market Size, Pre-COVID-19 and Post- COVID-19 Quarterly Comparison, 2020-2021 (US$ Million) Table 13. Global Business Process-as-a-Service (BPaaS) Market Growth Drivers Table 14. Global Business Process-as-a-Service (BPaaS) Market Restraints Table 15. Global Business Process-as-a-Service (BPaaS) Market Opportunities Table 16. Global Business Process-as-a-Service (BPaaS) Market Challenges Table 17. By Players, Business Process-as-a-Service (BPaaS) Quarterly Revenue, 2019 VS 2020 (US$ Million) Table 18. Key Players, Business Process-as-a-Service (BPaaS) Revenue Market Share, 2019 VS 2020 (%) Table 19. Key Business Process-as-a-Service (BPaaS) Players Headquarters and Area Served Table 20. Date of Key Players Enter into Business Process-as-a-Service (BPaaS) Market Table 21. Key Players Business Process-as-a-Service (BPaaS) Product Type Table 22. Mergers & Acquisitions, Expansion Plans Table 23. By Players, Global Business Process-as-a-Service (BPaaS) Market Size 2019-2021, (US$ Million) Table 24. Global Business Process-as-a-Service (BPaaS) Market Size by Application: 2019-2021 (US$ Million) Table 25. Global Business Process-as-a-Service (BPaaS) Market Size by Region, 2019-2021 (US$ Million) Table 26. By Country, North America Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 27. By Type, US Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 28. By Application, US Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 29. By Type, Canada Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 30. By Application, Canada Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 31. Macroeconomic Indicators of Europe (Germany, France, UK and Italy) Table 32. By Country, Europe Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 33. By Type, Germany Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 34. By Application, Germany Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 35. By Type, France Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 36. By Application, France Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 37. By Type, UK Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 38. By Application, UK Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 39. By Type, Italy Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 40. By Application, Italy Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 41. Macroeconomic Indicators of Asia-Pacific (China, Japan, South Korea, India and ASEAN) Table 42. By Region, Asia-Pacific Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 43. By Type, China Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 44. By Application, China Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 45. By Type, Japan Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 46. By Application, Japan Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 47. By Type, South Korea Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 48. By Application, South Korea Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 49. By Type, India Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 50. By Application, India Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 51. By Type, ASEAN Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 52. By Application, ASEAN Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 53. By Type, Latin America Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 54. By Application, Latin America Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 55. By Type, Middle East and Africa Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 56. By Application, Middle East and Africa Business Process-as-a-Service (BPaaS) Market Size, 2019-2021 (US$ Million) Table 57. Accenture Business Overview Table 58. Accenture Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 59. Accenture Business Process-as-a-Service (BPaaS) Product Table 60. Accenture Response to COVID-19 and Related Developments Table 61. IBM Business Overview Table 62. IBM Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 63. IBM Business Process-as-a-Service (BPaaS) Product Table 64. IBM Response to COVID-19 and Related Developments Table 65. Cognizant technology Solutions Corporation Business Overview Table 66. Cognizant technology Solutions Corporation Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 67. Cognizant technology Solutions Corporation Business Process-as-a-Service (BPaaS) Product Table 68. Cognizant technology Solutions Corporation Response to COVID-19 and Related Developments Table 69. Tech Mahindra Capgemini Business Overview Table 70. Tech Mahindra Capgemini Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 71. Tech Mahindra Capgemini Business Process-as-a-Service (BPaaS) Product Table 72. Tech Mahindra Capgemini Response to COVID-19 and Related Developments Table 73. Fujitsu Limited Business Overview Table 74. Fujitsu Limited Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 75. Fujitsu Limited Business Process-as-a-Service (BPaaS) Product Table 76. Fujitsu Limited Response to COVID-19 and Related Developments Table 77. Genpact Business Overview Table 78. Genpact Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 79. Genpact Business Process-as-a-Service (BPaaS) Product Table 80. Genpact Response to COVID-19 and Related Developments Table 81. Oracle Corporation Business Overview Table 82. Oracle Corporation Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 83. Oracle Corporation Business Process-as-a-Service (BPaaS) Product Table 84. Oracle Corporation Response to COVID-19 and Related Developments Table 85. SAP SE Business Overview Table 86. SAP SE Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 87. SAP SE Business Process-as-a-Service (BPaaS) Product Table 88. SAP SE Response to COVID-19 and Related Developments Table 89. Wipro Limited Business Overview Table 90. Wipro Limited Business Process-as-a-Service (BPaaS) Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020 Table 91. Wipro Limited Business Process-as-a-Service (BPaaS) Product Table 92. Wipro Limited Response to COVID-19 and Related Developments List of Figures Figure 1. Business Process-as-a-Service (BPaaS) Product Picture Figure 2. Business Process-as-a-Service (BPaaS) Market Segmentation Figure 3. Research Objectives Figure 4. Research Process Figure 5. Data Triangulation Figure 6. Research Approach Figure 7. Commodity Prices-Metals Price Indices Figure 8. Commodity Prices- Precious Metal Price Indices Figure 9. Commodity Prices- Agricultural Raw Material Price Indices Figure 10. Commodity Prices- Food and Beverage Price Indices Figure 11. Commodity Prices- Fertilizer Price Indices Figure 12. Commodity Prices- Energy Price Indices Figure 13. G20+: Economic Policy Responses to COVID-19 Figure 14. Global Business Process-as-a-Service (BPaaS) Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026 (US$ Million) Figure 15. Global Business Process-as-a-Service (BPaaS) Market Size, Pre-COVID-19 and Post- COVID-19, Year-over-Year Growth Rate, 2015-2026 (%) Figure 16. Global Business Process-as-a-Service (BPaaS) Market Size, Quarterly Growth, 2020-2021 (%) Figure 17. Global Business Process-as-a-Service (BPaaS) Market Size, Market Share by Type, 2019 VS 2020 (%) Figure 18. Global Business Process-as-a-Service (BPaaS) Market Size, Market Share by Application, 2019 VS 2020 (%) Figure 19. Global Business Process-as-a-Service (BPaaS) Market Size Market Share by Region, 2019 VS 2020 (%) Figure 20. United States Composite PMI and GDP Figure 21. Eurozone Composite PMI and GDP Figure 22. Eurozone Core v. Periphery PMI Output Indices Figure 23. Core v. Periphery PMI Employment Indices Figure 24. UK Composite PMI and GDP Figure 25. Caixin China Composite Output Index Figure 26. Caixin China General Services Business Activity Index Figure 27. Japan Composite Output Index Figure 28. South Korea Manufacturing PMI Figure 29. India Composite Output Index Figure 30. ASEAN Manufacturing PMI Figure 31. By Region, Asia-Pacific Business Process-as-a-Service (BPaaS) Market Size Market Share, 2019-2021

Accenture IBM Cognizant technology Solutions Corporation Tech Mahindra Capgemini Fujitsu Limited Genpact Oracle Corporation SAP SE Wipro Limited