Pre-order Enquiry
Request Free Sample
Global Contact Center Software Market Size, Status and Forecast 2019-2025
SKU ID : QYR-14437973 | Publishing Date : 10-Jul-2019 | No. of pages : 90
Request Sample
Request Customization
Check Discounts
Evolution of the technology has changed the way enterprises deal with the potential customers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric enterprises. The contact center software is a communication and collaboration application that enables users to resolve inbound queries and manage outbound to serve or acquire customers. Enhanced business agility, improved business continuity, and the growing acceptance of home-based work are driving the growth of cloud-based contact center software market.
Professional services, including consulting, training and support, and integration and implementation of contact center software, are a widely used service type in the contact center software market. Managed services have a higher adoption rate than professional services. Managed services empower organizations to focus on their core business functions while delegating contact center operations to professionals. Managed service providers ensure the efficient management of contact center processes and simultaneously deliver enhanced customer experience through multiple channels.
In 2018, the global Contact Center Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of 13.1% during 2019-2025.
This report focuses on the global Contact Center Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Software development in United States, Europe and China.
The key players covered in this study
8x8, Inc.
Alcatel-Lucent Enterprise
Ameyo (Drishti-Soft)
Avaya Inc.
Cisco
Enghouse Interactive Inc.
Five9, Inc.
Genesys
Huawei Technologies Co., Ltd.
Mitel Networks Corporation
Oracle
SAP
Unify, Inc.
Market segment by Type, the product can be split into
Cloud
On-Premises
Market segment by Application, split into
Large Enterprises
Small and Medium-sized Enterprises
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Contact Center Software status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Contact Center Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Professional services, including consulting, training and support, and integration and implementation of contact center software, are a widely used service type in the contact center software market. Managed services have a higher adoption rate than professional services. Managed services empower organizations to focus on their core business functions while delegating contact center operations to professionals. Managed service providers ensure the efficient management of contact center processes and simultaneously deliver enhanced customer experience through multiple channels.
In 2018, the global Contact Center Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of 13.1% during 2019-2025.
This report focuses on the global Contact Center Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Software development in United States, Europe and China.
The key players covered in this study
8x8, Inc.
Alcatel-Lucent Enterprise
Ameyo (Drishti-Soft)
Avaya Inc.
Cisco
Enghouse Interactive Inc.
Five9, Inc.
Genesys
Huawei Technologies Co., Ltd.
Mitel Networks Corporation
Oracle
SAP
Unify, Inc.
Market segment by Type, the product can be split into
Cloud
On-Premises
Market segment by Application, split into
Large Enterprises
Small and Medium-sized Enterprises
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Contact Center Software status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Contact Center Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
