Global and China Computer Telephony Integration (CTI) Software Market Size, Status and Forecast 2021-2027

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.

Computer telephony integration (CTI) means linking a call center's telephone systems to their business applications, typically so that their business software can have more control over call management. With computer telephony integration (CTI), agents don't need a physical phone - they can perform all phone functions on their computer using on-screen controls for telephony functions such as answering and disconnecting calls, putting callers on hold, transferring calls, etc.

Market Analysis and Insights: Global Computer Telephony Integration (CTI) Software Market
The global Computer Telephony Integration (CTI) Software market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Computer Telephony Integration (CTI) Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Computer Telephony Integration (CTI) Software market in terms of revenue.
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Global Computer Telephony Integration (CTI) Software Scope and Market Size
Computer Telephony Integration (CTI) Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Computer Telephony Integration (CTI) Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Cloud Based
On-premises

Segment by Application
SMEs
Large Enterprises

By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius