1 Report Business Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Social CRM Tools Market Size Growth Rate by Type, 2017 VS 2021 VS 2028 1.2.2 Monthly Subscription 1.2.3 Annual Subscription 1.2.4 One-time License 1.3 Market by Application 1.3.1 Global Social CRM Tools Market Size Growth Rate by Application, 2017 VS 2021 VS 2028 1.3.2 SME (Small and Medium Enterprises) 1.3.3 Large Enterprise 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Social CRM Tools Market Perspective (2017-2028) 2.2 Social CRM Tools Growth Trends by Region 2.2.1 Social CRM Tools Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Social CRM Tools Historic Market Size by Region (2017-2022) 2.2.3 Social CRM Tools Forecasted Market Size by Region (2023-2028) 2.3 Social CRM Tools Market Dynamics 2.3.1 Social CRM Tools Industry Trends 2.3.2 Social CRM Tools Market Drivers 2.3.3 Social CRM Tools Market Challenges 2.3.4 Social CRM Tools Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Social CRM Tools Players by Revenue 3.1.1 Global Top Social CRM Tools Players by Revenue (2017-2022) 3.1.2 Global Social CRM Tools Revenue Market Share by Players (2017-2022) 3.2 Global Social CRM Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Social CRM Tools Revenue 3.4 Global Social CRM Tools Market Concentration Ratio 3.4.1 Global Social CRM Tools Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Social CRM Tools Revenue in 2021 3.5 Social CRM Tools Key Players Head office and Area Served 3.6 Key Players Social CRM Tools Product Solution and Service 3.7 Date of Enter into Social CRM Tools Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Social CRM Tools Breakdown Data by Type 4.1 Global Social CRM Tools Historic Market Size by Type (2017-2022) 4.2 Global Social CRM Tools Forecasted Market Size by Type (2023-2028) 5 Social CRM Tools Breakdown Data by Application 5.1 Global Social CRM Tools Historic Market Size by Application (2017-2022) 5.2 Global Social CRM Tools Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Social CRM Tools Market Size (2017-2028) 6.2 North America Social CRM Tools Market Size by Type 6.2.1 North America Social CRM Tools Market Size by Type (2017-2022) 6.2.2 North America Social CRM Tools Market Size by Type (2023-2028) 6.2.3 North America Social CRM Tools Market Share by Type (2017-2028) 6.3 North America Social CRM Tools Market Size by Application 6.3.1 North America Social CRM Tools Market Size by Application (2017-2022) 6.3.2 North America Social CRM Tools Market Size by Application (2023-2028) 6.3.3 North America Social CRM Tools Market Share by Application (2017-2028) 6.4 North America Social CRM Tools Market Size by Country 6.4.1 North America Social CRM Tools Market Size by Country (2017-2022) 6.4.2 North America Social CRM Tools Market Size by Country (2023-2028) 6.4.3 U.S. 6.4.4 Canada 7 Europe 7.1 Europe Social CRM Tools Market Size (2017-2028) 7.2 Europe Social CRM Tools Market Size by Type 7.2.1 Europe Social CRM Tools Market Size by Type (2017-2022) 7.2.2 Europe Social CRM Tools Market Size by Type (2023-2028) 7.2.3 Europe Social CRM Tools Market Share by Type (2017-2028) 7.3 Europe Social CRM Tools Market Size by Application 7.3.1 Europe Social CRM Tools Market Size by Application (2017-2022) 7.3.2 Europe Social CRM Tools Market Size by Application (2023-2028) 7.3.3 Europe Social CRM Tools Market Share by Application (2017-2028) 7.4 Europe Social CRM Tools Market Size by Country 7.4.1 Europe Social CRM Tools Market Size by Country (2017-2022) 7.4.2 Europe Social CRM Tools Market Size by Country (2023-2028) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Social CRM Tools Market Size (2017-2028) 8.2 Asia-Pacific Social CRM Tools Market Size by Type 8.2.1 Asia-Pacific Social CRM Tools Market Size by Type (2017-2022) 8.2.2 Asia-Pacific Social CRM Tools Market Size by Type (2023-2028) 8.2.3 Asia-Pacific Social CRM Tools Market Share by Type (2017-2028) 8.3 Asia-Pacific Social CRM Tools Market Size by Application 8.3.1 Asia-Pacific Social CRM Tools Market Size by Application (2017-2022) 8.3.2 Asia-Pacific Social CRM Tools Market Size by Application (2023-2028) 8.3.3 Asia-Pacific Social CRM Tools Market Share by Application (2017-2028) 8.4 Asia-Pacific Social CRM Tools Market Size by Region 8.4.1 Asia-Pacific Social CRM Tools Market Size by Region (2017-2022) 8.4.2 Asia-Pacific Social CRM Tools Market Size by Region (2023-2028) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Social CRM Tools Market Size (2017-2028) 9.2 Latin America Social CRM Tools Market Size by Type 9.2.1 Latin America Social CRM Tools Market Size by Type (2017-2022) 9.2.2 Latin America Social CRM Tools Market Size by Type (2023-2028) 9.2.3 Latin America Social CRM Tools Market Share by Type (2017-2028) 9.3 Latin America Social CRM Tools Market Size by Application 9.3.1 Latin America Social CRM Tools Market Size by Application (2017-2022) 9.3.2 Latin America Social CRM Tools Market Size by Application (2023-2028) 9.3.3 Latin America Social CRM Tools Market Share by Application (2017-2028) 9.4 Latin America Social CRM Tools Market Size by Country 9.4.1 Latin America Social CRM Tools Market Size by Country (2017-2022) 9.4.2 Latin America Social CRM Tools Market Size by Country (2023-2028) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Social CRM Tools Market Size (2017-2028) 10.2 Middle East & Africa Social CRM Tools Market Size by Type 10.2.1 Middle East & Africa Social CRM Tools Market Size by Type (2017-2022) 10.2.2 Middle East & Africa Social CRM Tools Market Size by Type (2023-2028) 10.2.3 Middle East & Africa Social CRM Tools Market Share by Type (2017-2028) 10.3 Middle East & Africa Social CRM Tools Market Size by Application 10.3.1 Middle East & Africa Social CRM Tools Market Size by Application (2017-2022) 10.3.2 Middle East & Africa Social CRM Tools Market Size by Application (2023-2028) 10.3.3 Middle East & Africa Social CRM Tools Market Share by Application (2017-2028) 10.4 Middle East & Africa Social CRM Tools Market Size by Country 10.4.1 Middle East & Africa Social CRM Tools Market Size by Country (2017-2022) 10.4.2 Middle East & Africa Social CRM Tools Market Size by Country (2023-2028) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Mitchell 1 11.1.1 Mitchell 1 Company Details 11.1.2 Mitchell 1 Business Overview 11.1.3 Mitchell 1 Social CRM Tools Introduction 11.1.4 Mitchell 1 Revenue in Social CRM Tools Business (2017-2022) 11.1.5 Mitchell 1 Recent Developments 11.2 Continuon 11.2.1 Continuon Company Details 11.2.2 Continuon Business Overview 11.2.3 Continuon Social CRM Tools Introduction 11.2.4 Continuon Revenue in Social CRM Tools Business (2017-2022) 11.2.5 Continuon Recent Developments 11.3 Acidaes Solutions 11.3.1 Acidaes Solutions Company Details 11.3.2 Acidaes Solutions Business Overview 11.3.3 Acidaes Solutions Social CRM Tools Introduction 11.3.4 Acidaes Solutions Revenue in Social CRM Tools Business (2017-2022) 11.3.5 Acidaes Solutions Recent Developments 11.4 Oracle 11.4.1 Oracle Company Details 11.4.2 Oracle Business Overview 11.4.3 Oracle Social CRM Tools Introduction 11.4.4 Oracle Revenue in Social CRM Tools Business (2017-2022) 11.4.5 Oracle Recent Developments 11.5 Locobuzz Solutions 11.5.1 Locobuzz Solutions Company Details 11.5.2 Locobuzz Solutions Business Overview 11.5.3 Locobuzz Solutions Social CRM Tools Introduction 11.5.4 Locobuzz Solutions Revenue in Social CRM Tools Business (2017-2022) 11.5.5 Locobuzz Solutions Recent Developments 11.6 Sendible 11.6.1 Sendible Company Details 11.6.2 Sendible Business Overview 11.6.3 Sendible Social CRM Tools Introduction 11.6.4 Sendible Revenue in Social CRM Tools Business (2017-2022) 11.6.5 Sendible Recent Developments 11.7 Napoleon 11.7.1 Napoleon Company Details 11.7.2 Napoleon Business Overview 11.7.3 Napoleon Social CRM Tools Introduction 11.7.4 Napoleon Revenue in Social CRM Tools Business (2017-2022) 11.7.5 Napoleon Recent Developments 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Author Details 13.3 Disclaimer

List of Tables Table 1. Global Social CRM Tools Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028 Table 2. Key Players of Monthly Subscription Table 3. Key Players of Annual Subscription Table 4. Key Players of One-time License Table 5. Global Social CRM Tools Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028 Table 6. Global Social CRM Tools Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 7. Global Social CRM Tools Market Size by Region (2017-2022) & (US$ Million) Table 8. Global Social CRM Tools Market Share by Region (2017-2022) Table 9. Global Social CRM Tools Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 10. Global Social CRM Tools Market Share by Region (2023-2028) Table 11. Social CRM Tools Market Trends Table 12. Social CRM Tools Market Drivers Table 13. Social CRM Tools Market Challenges Table 14. Social CRM Tools Market Restraints Table 15. Global Social CRM Tools Revenue by Players (2017-2022) & (US$ Million) Table 16. Global Social CRM Tools Revenue Share by Players (2017-2022) Table 17. Global Top Social CRM Tools by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social CRM Tools as of 2021) Table 18. Ranking of Global Top Social CRM Tools Companies by Revenue (US$ Million) in 2021 Table 19. Global 5 Largest Players Market Share by Social CRM Tools Revenue (CR5 and HHI) & (2017-2022) Table 20. Key Players Headquarters and Area Served Table 21. Key Players Social CRM Tools Product Solution and Service Table 22. Date of Enter into Social CRM Tools Market Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Global Social CRM Tools Market Size by Type (2017-2022) & (US$ Million) Table 25. Global Social CRM Tools Revenue Market Share by Type (2017-2022) Table 26. Global Social CRM Tools Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 27. Global Social CRM Tools Revenue Market Share by Type (2023-2028) Table 28. Global Social CRM Tools Market Size by Application (2017-2022) & (US$ Million) Table 29. Global Social CRM Tools Revenue Share by Application (2017-2022) Table 30. Global Social CRM Tools Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 31. Global Social CRM Tools Revenue Share by Application (2023-2028) Table 32. North America Social CRM Tools Market Size by Type (2017-2022) & (US$ Million) Table 33. North America Social CRM Tools Market Size by Type (2023-2028) & (US$ Million) Table 34. North America Social CRM Tools Market Size by Application (2017-2022) & (US$ Million) Table 35. North America Social CRM Tools Market Size by Application (2023-2028) & (US$ Million) Table 36. North America Social CRM Tools Market Size by Country (2017-2022) & (US$ Million) Table 37. North America Social CRM Tools Market Size by Country (2023-2028) & (US$ Million) Table 38. Europe Social CRM Tools Market Size by Type (2017-2022) & (US$ Million) Table 39. Europe Social CRM Tools Market Size by Type (2023-2028) & (US$ Million) Table 40. Europe Social CRM Tools Market Size by Application (2017-2022) & (US$ Million) Table 41. Europe Social CRM Tools Market Size by Application (2023-2028) & (US$ Million) Table 42. Europe Social CRM Tools Market Size by Country (2017-2022) & (US$ Million) Table 43. Europe Social CRM Tools Market Size by Country (2023-2028) & (US$ Million) Table 44. Asia Pacific Social CRM Tools Market Size by Type (2017-2022) & (US$ Million) Table 45. Asia Pacific Social CRM Tools Market Size by Type (2023-2028) & (US$ Million) Table 46. Asia Pacific Social CRM Tools Market Size by Application (2017-2022) & (US$ Million) Table 47. Asia Pacific Social CRM Tools Market Size by Application (2023-2028) & (US$ Million) Table 48. Asia Pacific Social CRM Tools Market Size by Region (2017-2022) & (US$ Million) Table 49. Asia Pacific Social CRM Tools Market Size by Region (2023-2028) & (US$ Million) Table 50. Latin America Social CRM Tools Market Size by Type (2017-2022) & (US$ Million) Table 51. Latin America Social CRM Tools Market Size by Type (2023-2028) & (US$ Million) Table 52. Latin America Social CRM Tools Market Size by Application (2017-2022) & (US$ Million) Table 53. Latin America Social CRM Tools Market Size by Application (2023-2028) & (US$ Million) Table 54. Latin America Social CRM Tools Market Size by Country (2017-2022) & (US$ Million) Table 55. Latin America Social CRM Tools Market Size by Country (2023-2028) & (US$ Million) Table 56. Middle East and Africa Social CRM Tools Market Size by Type (2017-2022) & (US$ Million) Table 57. Middle East and Africa Social CRM Tools Market Size by Type (2023-2028) & (US$ Million) Table 58. Middle East and Africa Social CRM Tools Market Size by Application (2017-2022) & (US$ Million) Table 59. Middle East and Africa Social CRM Tools Market Size by Application (2023-2028) & (US$ Million) Table 60. Middle East and Africa Social CRM Tools Market Size by Country (2017-2022) & (US$ Million) Table 61. Middle East and Africa Social CRM Tools Market Size by Country (2023-2028) & (US$ Million) Table 62. Mitchell 1 Company Details Table 63. Mitchell 1 Business Overview Table 64. Mitchell 1 Social CRM Tools Product Table 65. Mitchell 1 Revenue in Social CRM Tools Business (2017-2022) & (US$ Million) Table 66. Mitchell 1 Recent Developments Table 67. Continuon Company Details Table 68. Continuon Business Overview Table 69. Continuon Social CRM Tools Product Table 70. Continuon Revenue in Social CRM Tools Business (2017-2022) & (US$ Million) Table 71. Continuon Recent Developments Table 72. Acidaes Solutions Company Details Table 73. Acidaes Solutions Business Overview Table 74. Acidaes Solutions Social CRM Tools Product Table 75. Acidaes Solutions Revenue in Social CRM Tools Business (2017-2022) & (US$ Million) Table 76. Acidaes Solutions Recent Developments Table 77. Oracle Company Details Table 78. Oracle Business Overview Table 79. Oracle Social CRM Tools Product Table 80. Oracle Revenue in Social CRM Tools Business (2017-2022) & (US$ Million) Table 81. Oracle Recent Developments Table 82. Locobuzz Solutions Company Details Table 83. Locobuzz Solutions Business Overview Table 84. Locobuzz Solutions Social CRM Tools Product Table 85. Locobuzz Solutions Revenue in Social CRM Tools Business (2017-2022) & (US$ Million) Table 86. Locobuzz Solutions Recent Developments Table 87. Sendible Company Details Table 88. Sendible Business Overview Table 89. Sendible Social CRM Tools Product Table 90. Sendible Revenue in Social CRM Tools Business (2017-2022) & (US$ Million) Table 91. Sendible Recent Developments Table 92. Napoleon Company Details Table 93. Napoleon Business Overview Table 94. Napoleon Social CRM Tools Product Table 95. Napoleon Revenue in Social CRM Tools Business (2017-2022) & (US$ Million) Table 96. Napoleon Recent Developments Table 97. Research Programs/Design for This Report Table 98. Key Data Information from Secondary Sources Table 99. Key Data Information from Primary Sources List of Figures Figure 1. Global Social CRM Tools Market Share by Type: 2021 VS 2028 Figure 2. Monthly Subscription Features Figure 3. Annual Subscription Features Figure 4. One-time License Features Figure 5. Global Social CRM Tools Market Share by Application: 2021 VS 2028 Figure 6. SME (Small and Medium Enterprises) Case Studies Figure 7. Large Enterprise Case Studies Figure 8. Social CRM Tools Report Years Considered Figure 9. Global Social CRM Tools Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 10. Global Social CRM Tools Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 11. Global Social CRM Tools Market Share by Region: 2021 VS 2028 Figure 12. Global Social CRM Tools Market Share by Players in 2021 Figure 13. Global Top Social CRM Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Social CRM Tools as of 2021) Figure 14. The Top 10 and 5 Players Market Share by Social CRM Tools Revenue in 2021 Figure 15. North America Social CRM Tools Market Size YoY (2017-2028) & (US$ Million) Figure 16. North America Social CRM Tools Market Size Market Share by Type (2017-2028) Figure 17. North America Social CRM Tools Market Size Market Share by Application (2017-2028) Figure 18. North America Social CRM Tools Market Size Share by Country (2017-2028) Figure 19. United States Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 20. Canada Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. Europe Social CRM Tools Market Size YoY (2017-2028) & (US$ Million) Figure 22. Europe Social CRM Tools Market Size Market Share by Type (2017-2028) Figure 23. Europe Social CRM Tools Market Size Market Share by Application (2017-2028) Figure 24. Europe Social CRM Tools Market Size Share by Country (2017-2028) Figure 25. Germany Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. France Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. U.K. Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 28. Italy Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Russia Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. Nordic Countries Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Asia-Pacific Social CRM Tools Market Size YoY (2017-2028) & (US$ Million) Figure 32. Asia Pacific Social CRM Tools Market Size Market Share by Type (2017-2028) Figure 33. Asia Pacific Social CRM Tools Market Size Market Share by Application (2017-2028) Figure 34. Asia Pacific Social CRM Tools Market Size Share by Region (2017-2028) Figure 35. China Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 36. Japan Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. South Korea Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Southeast Asia Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. India Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 40. Australia Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) List of Figures Figure 41. Latin America Social CRM Tools Market Size YoY (2017-2028) & (US$ Million) Figure 42. Latin America Social CRM Tools Market Size Market Share by Type (2017-2028) Figure 43. Latin America Social CRM Tools Market Size Market Share by Application (2017-2028) Figure 44. Latin America Social CRM Tools Market Size Share by Country (2017-2028) Figure 45. Mexico Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 46. Brazil Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 47. Middle East & Africa Social CRM Tools Market Size YoY (2017-2028) & (US$ Million) Figure 48. Middle East and Africa Social CRM Tools Market Size Market Share by Type (2017-2028) Figure 49. Middle East and Africa Social CRM Tools Market Size Market Share by Application (2017-2028) Figure 50. Middle East and Africa Social CRM Tools Market Size Share by Country (2017-2028) Figure 51. Turkey Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 52. Saudi Arabia Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 53. UAE Social CRM Tools Market Size YoY Growth (2017-2028) & (US$ Million) Figure 54. Mitchell 1 Revenue Growth Rate in Social CRM Tools Business (2017-2022) Figure 55. Continuon Revenue Growth Rate in Social CRM Tools Business (2017-2022) Figure 56. Acidaes Solutions Revenue Growth Rate in Social CRM Tools Business (2017-2022) Figure 57. Oracle Revenue Growth Rate in Social CRM Tools Business (2017-2022) Figure 58. Locobuzz Solutions Revenue Growth Rate in Social CRM Tools Business (2017-2022) Figure 59. Sendible Revenue Growth Rate in Social CRM Tools Business (2017-2022) Figure 60. Napoleon Revenue Growth Rate in Social CRM Tools Business (2017-2022) Figure 61. Bottom-up and Top-down Approaches for This Report Figure 62. Data Triangulation Figure 63. Key Executives Interviewed

Mitchell 1 Continuon Acidaes Solutions Oracle Locobuzz Solutions Sendible Napoleon