1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Relationship Management Services Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Cloud-based 1.2.3 On-premise 1.3 Market by Application 1.3.1 Global Customer Relationship Management Services Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 SMEs 1.3.3 Large Enterprise 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Relationship Management Services Market Perspective (2017-2028) 2.2 Customer Relationship Management Services Growth Trends by Region 2.2.1 Customer Relationship Management Services Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Customer Relationship Management Services Historic Market Size by Region (2017-2022) 2.2.3 Customer Relationship Management Services Forecasted Market Size by Region (2023-2028) 2.3 Customer Relationship Management Services Market Dynamics 2.3.1 Customer Relationship Management Services Industry Trends 2.3.2 Customer Relationship Management Services Market Drivers 2.3.3 Customer Relationship Management Services Market Challenges 2.3.4 Customer Relationship Management Services Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Relationship Management Services Players by Revenue 3.1.1 Global Top Customer Relationship Management Services Players by Revenue (2017-2022) 3.1.2 Global Customer Relationship Management Services Revenue Market Share by Players (2017-2022) 3.2 Global Customer Relationship Management Services Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Customer Relationship Management Services Revenue 3.4 Global Customer Relationship Management Services Market Concentration Ratio 3.4.1 Global Customer Relationship Management Services Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management Services Revenue in 2021 3.5 Customer Relationship Management Services Key Players Head office and Area Served 3.6 Key Players Customer Relationship Management Services Product Solution and Service 3.7 Date of Enter into Customer Relationship Management Services Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Relationship Management Services Breakdown Data by Type 4.1 Global Customer Relationship Management Services Historic Market Size by Type (2017-2022) 4.2 Global Customer Relationship Management Services Forecasted Market Size by Type (2023-2028) 5 Customer Relationship Management Services Breakdown Data by Application 5.1 Global Customer Relationship Management Services Historic Market Size by Application (2017-2022) 5.2 Global Customer Relationship Management Services Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Customer Relationship Management Services Market Size (2017-2028) 6.2 North America Customer Relationship Management Services Market Size by Country (2017-2022) 6.3 North America Customer Relationship Management Services Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Customer Relationship Management Services Market Size (2017-2028) 7.2 Europe Customer Relationship Management Services Market Size by Country (2017-2022) 7.3 Europe Customer Relationship Management Services Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Customer Relationship Management Services Market Size (2017-2028) 8.2 Asia-Pacific Customer Relationship Management Services Market Size by Country (2017-2022) 8.3 Asia-Pacific Customer Relationship Management Services Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Customer Relationship Management Services Market Size (2017-2028) 9.2 Latin America Customer Relationship Management Services Market Size by Country (2017-2022) 9.3 Latin America Customer Relationship Management Services Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Relationship Management Services Market Size (2017-2028) 10.2 Middle East & Africa Customer Relationship Management Services Market Size by Country (2017-2022) 10.3 Middle East & Africa Customer Relationship Management Services Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Deloitte 11.1.1 Deloitte Company Detail 11.1.2 Deloitte Business Overview 11.1.3 Deloitte Customer Relationship Management Services Introduction 11.1.4 Deloitte Revenue in Customer Relationship Management Services Business (2017-2022) 11.1.5 Deloitte Recent Development 11.2 KPMG 11.2.1 KPMG Company Detail 11.2.2 KPMG Business Overview 11.2.3 KPMG Customer Relationship Management Services Introduction 11.2.4 KPMG Revenue in Customer Relationship Management Services Business (2017-2022) 11.2.5 KPMG Recent Development 11.3 Bain & Company 11.3.1 Bain & Company Company Detail 11.3.2 Bain & Company Business Overview 11.3.3 Bain & Company Customer Relationship Management Services Introduction 11.3.4 Bain & Company Revenue in Customer Relationship Management Services Business (2017-2022) 11.3.5 Bain & Company Recent Development 11.4 Cordence Worldwide 11.4.1 Cordence Worldwide Company Detail 11.4.2 Cordence Worldwide Business Overview 11.4.3 Cordence Worldwide Customer Relationship Management Services Introduction 11.4.4 Cordence Worldwide Revenue in Customer Relationship Management Services Business (2017-2022) 11.4.5 Cordence Worldwide Recent Development 11.5 EY 11.5.1 EY Company Detail 11.5.2 EY Business Overview 11.5.3 EY Customer Relationship Management Services Introduction 11.5.4 EY Revenue in Customer Relationship Management Services Business (2017-2022) 11.5.5 EY Recent Development 11.6 North Highland 11.6.1 North Highland Company Detail 11.6.2 North Highland Business Overview 11.6.3 North Highland Customer Relationship Management Services Introduction 11.6.4 North Highland Revenue in Customer Relationship Management Services Business (2017-2022) 11.6.5 North Highland Recent Development 11.7 Boston Consulting Group 11.7.1 Boston Consulting Group Company Detail 11.7.2 Boston Consulting Group Business Overview 11.7.3 Boston Consulting Group Customer Relationship Management Services Introduction 11.7.4 Boston Consulting Group Revenue in Customer Relationship Management Services Business (2017-2022) 11.7.5 Boston Consulting Group Recent Development 11.8 Horvath & Partners 11.8.1 Horvath & Partners Company Detail 11.8.2 Horvath & Partners Business Overview 11.8.3 Horvath & Partners Customer Relationship Management Services Introduction 11.8.4 Horvath & Partners Revenue in Customer Relationship Management Services Business (2017-2022) 11.8.5 Horvath & Partners Recent Development 11.9 PA Consulting Group 11.9.1 PA Consulting Group Company Detail 11.9.2 PA Consulting Group Business Overview 11.9.3 PA Consulting Group Customer Relationship Management Services Introduction 11.9.4 PA Consulting Group Revenue in Customer Relationship Management Services Business (2017-2022) 11.9.5 PA Consulting Group Recent Development 11.10 R/GA 11.10.1 R/GA Company Detail 11.10.2 R/GA Business Overview 11.10.3 R/GA Customer Relationship Management Services Introduction 11.10.4 R/GA Revenue in Customer Relationship Management Services Business (2017-2022) 11.10.5 R/GA Recent Development 11.11 Sia Partners 11.11.1 Sia Partners Company Detail 11.11.2 Sia Partners Business Overview 11.11.3 Sia Partners Customer Relationship Management Services Introduction 11.11.4 Sia Partners Revenue in Customer Relationship Management Services Business (2017-2022) 11.11.5 Sia Partners Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Relationship Management Services Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Cloud-based Table 3. Key Players of On-premise Table 4. Global Customer Relationship Management Services Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global Customer Relationship Management Services Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Customer Relationship Management Services Market Size by Region (2017-2022) & (US$ Million) Table 7. Global Customer Relationship Management Services Market Share by Region (2017-2022) Table 8. Global Customer Relationship Management Services Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global Customer Relationship Management Services Market Share by Region (2023-2028) Table 10. Customer Relationship Management Services Market Trends Table 11. Customer Relationship Management Services Market Drivers Table 12. Customer Relationship Management Services Market Challenges Table 13. Customer Relationship Management Services Market Restraints Table 14. Global Customer Relationship Management Services Revenue by Players (2017-2022) & (US$ Million) Table 15. Global Customer Relationship Management Services Market Share by Players (2017-2022) Table 16. Global Top Customer Relationship Management Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management Services as of 2021) Table 17. Ranking of Global Top Customer Relationship Management Services Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by Customer Relationship Management Services Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Relationship Management Services Product Solution and Service Table 21. Date of Enter into Customer Relationship Management Services Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Customer Relationship Management Services Market Size by Type (2017-2022) & (US$ Million) Table 24. Global Customer Relationship Management Services Revenue Market Share by Type (2017-2022) Table 25. Global Customer Relationship Management Services Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global Customer Relationship Management Services Revenue Market Share by Type (2023-2028) Table 27. Global Customer Relationship Management Services Market Size by Application (2017-2022) & (US$ Million) Table 28. Global Customer Relationship Management Services Revenue Market Share by Application (2017-2022) Table 29. Global Customer Relationship Management Services Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global Customer Relationship Management Services Revenue Market Share by Application (2023-2028) Table 31. North America Customer Relationship Management Services Market Size by Country (2017-2022) & (US$ Million) Table 32. North America Customer Relationship Management Services Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe Customer Relationship Management Services Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe Customer Relationship Management Services Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific Customer Relationship Management Services Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific Customer Relationship Management Services Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America Customer Relationship Management Services Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America Customer Relationship Management Services Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa Customer Relationship Management Services Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa Customer Relationship Management Services Market Size by Country (2023-2028) & (US$ Million) Table 41. Deloitte Company Detail Table 42. Deloitte Business Overview Table 43. Deloitte Customer Relationship Management Services Product Table 44. Deloitte Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 45. Deloitte Recent Development Table 46. KPMG Company Detail Table 47. KPMG Business Overview Table 48. KPMG Customer Relationship Management Services Product Table 49. KPMG Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 50. KPMG Recent Development Table 51. Bain & Company Company Detail Table 52. Bain & Company Business Overview Table 53. Bain & Company Customer Relationship Management Services Product Table 54. Bain & Company Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 55. Bain & Company Recent Development Table 56. Cordence Worldwide Company Detail Table 57. Cordence Worldwide Business Overview Table 58. Cordence Worldwide Customer Relationship Management Services Product Table 59. Cordence Worldwide Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 60. Cordence Worldwide Recent Development Table 61. EY Company Detail Table 62. EY Business Overview Table 63. EY Customer Relationship Management Services Product Table 64. EY Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 65. EY Recent Development Table 66. North Highland Company Detail Table 67. North Highland Business Overview Table 68. North Highland Customer Relationship Management Services Product Table 69. North Highland Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 70. North Highland Recent Development Table 71. Boston Consulting Group Company Detail Table 72. Boston Consulting Group Business Overview Table 73. Boston Consulting Group Customer Relationship Management Services Product Table 74. Boston Consulting Group Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 75. Boston Consulting Group Recent Development Table 76. Horvath & Partners Company Detail Table 77. Horvath & Partners Business Overview Table 78. Horvath & Partners Customer Relationship Management Services Product Table 79. Horvath & Partners Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 80. Horvath & Partners Recent Development Table 81. PA Consulting Group Company Detail Table 82. PA Consulting Group Business Overview Table 83. PA Consulting Group Customer Relationship Management Services Product Table 84. PA Consulting Group Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 85. PA Consulting Group Recent Development Table 86. R/GA Company Detail Table 87. R/GA Business Overview Table 88. R/GA Customer Relationship Management Services Product Table 89. R/GA Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 90. R/GA Recent Development Table 91. Sia Partners Company Detail Table 92. Sia Partners Business Overview Table 93. Sia Partners Customer Relationship Management ServicesProduct Table 94. Sia Partners Revenue in Customer Relationship Management Services Business (2017-2022) & (US$ Million) Table 95. Sia Partners Recent Development Table 96. Research Programs/Design for This Report Table 97. Key Data Information from Secondary Sources Table 98. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Relationship Management Services Market Share by Type: 2021 VS 2028 Figure 2. Cloud-based Features Figure 3. On-premise Features Figure 4. Global Customer Relationship Management Services Market Share by Application in 2021 & 2028 Figure 5. SMEs Case Studies Figure 6. Large Enterprise Case Studies Figure 7. Customer Relationship Management Services Report Years Considered Figure 8. Global Customer Relationship Management Services Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 9. Global Customer Relationship Management Services Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 10. Global Customer Relationship Management Services Market Share by Region: 2021 VS 2028 Figure 11. Global Customer Relationship Management Services Market Share by Players in 2021 Figure 12. Global Top Customer Relationship Management Services Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management Services as of 2021) Figure 13. The Top 10 and 5 Players Market Share by Customer Relationship Management Services Revenue in 2021 Figure 14. North America Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 15. North America Customer Relationship Management Services Market Share by Country (2017-2028) Figure 16. United States Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 17. Canada Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 18. Europe Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. Europe Customer Relationship Management Services Market Share by Country (2017-2028) Figure 20. Germany Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. France Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. U.K. Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Italy Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Russia Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. Nordic Countries Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. Asia-Pacific Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Asia-Pacific Customer Relationship Management Services Market Share by Region (2017-2028) Figure 28. China Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Japan Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. South Korea Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Southeast Asia Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. India Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Australia Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Latin America Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Latin America Customer Relationship Management Services Market Share by Country (2017-2028) Figure 36. Mexico Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. Brazil Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Middle East & Africa Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Middle East & Africa Customer Relationship Management Services Market Share by Country (2017-2028) Figure 40. Turkey Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Saudi Arabia Customer Relationship Management Services Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Deloitte Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 43. KPMG Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 44. Bain & Company Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 45. Cordence Worldwide Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 46. EY Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 47. North Highland Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 48. Boston Consulting Group Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 49. Horvath & Partners Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 50. PA Consulting Group Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 51. R/GA Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 52. Sia Partners Revenue Growth Rate in Customer Relationship Management Services Business (2017-2022) Figure 53. Bottom-up and Top-down Approaches for This Report Figure 54. Data Triangulation Figure 55. Key Executives Interviewed

Deloitte KPMG Bain & Company Cordence Worldwide EY North Highland Boston Consulting Group Horvath & Partners PA Consulting Group R/GA Sia Partners