1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Business Instant Messaging Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 On-premise 1.2.3 Cloud-based 1.3 Market by Application 1.3.1 Global Business Instant Messaging Software Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 SMEs 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Business Instant Messaging Software Market Perspective (2016-2027) 2.2 Business Instant Messaging Software Growth Trends by Regions 2.2.1 Business Instant Messaging Software Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Business Instant Messaging Software Historic Market Share by Regions (2016-2021) 2.2.3 Business Instant Messaging Software Forecasted Market Size by Regions (2022-2027) 2.3 Business Instant Messaging Software Industry Dynamic 2.3.1 Business Instant Messaging Software Market Trends 2.3.2 Business Instant Messaging Software Market Drivers 2.3.3 Business Instant Messaging Software Market Challenges 2.3.4 Business Instant Messaging Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Business Instant Messaging Software Players by Revenue 3.1.1 Global Top Business Instant Messaging Software Players by Revenue (2016-2021) 3.1.2 Global Business Instant Messaging Software Revenue Market Share by Players (2016-2021) 3.2 Global Business Instant Messaging Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Business Instant Messaging Software Revenue 3.4 Global Business Instant Messaging Software Market Concentration Ratio 3.4.1 Global Business Instant Messaging Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Business Instant Messaging Software Revenue in 2020 3.5 Business Instant Messaging Software Key Players Head office and Area Served 3.6 Key Players Business Instant Messaging Software Product Solution and Service 3.7 Date of Enter into Business Instant Messaging Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Business Instant Messaging Software Breakdown Data by Type 4.1 Global Business Instant Messaging Software Historic Market Size by Type (2016-2021) 4.2 Global Business Instant Messaging Software Forecasted Market Size by Type (2022-2027) 5 Business Instant Messaging Software Breakdown Data by Application 5.1 Global Business Instant Messaging Software Historic Market Size by Application (2016-2021) 5.2 Global Business Instant Messaging Software Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Business Instant Messaging Software Market Size (2016-2027) 6.2 North America Business Instant Messaging Software Market Size by Type 6.2.1 North America Business Instant Messaging Software Market Size by Type (2016-2021) 6.2.2 North America Business Instant Messaging Software Market Size by Type (2022-2027) 6.2.3 North America Business Instant Messaging Software Market Size by Type (2016-2027) 6.3 North America Business Instant Messaging Software Market Size by Application 6.3.1 North America Business Instant Messaging Software Market Size by Application (2016-2021) 6.3.2 North America Business Instant Messaging Software Market Size by Application (2022-2027) 6.3.3 North America Business Instant Messaging Software Market Size by Application (2016-2027) 6.4 North America Business Instant Messaging Software Market Size by Country 6.4.1 North America Business Instant Messaging Software Market Size by Country (2016-2021) 6.4.2 North America Business Instant Messaging Software Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Business Instant Messaging Software Market Size (2016-2027) 7.2 Europe Business Instant Messaging Software Market Size by Type 7.2.1 Europe Business Instant Messaging Software Market Size by Type (2016-2021) 7.2.2 Europe Business Instant Messaging Software Market Size by Type (2022-2027) 7.2.3 Europe Business Instant Messaging Software Market Size by Type (2016-2027) 7.3 Europe Business Instant Messaging Software Market Size by Application 7.3.1 Europe Business Instant Messaging Software Market Size by Application (2016-2021) 7.3.2 Europe Business Instant Messaging Software Market Size by Application (2022-2027) 7.3.3 Europe Business Instant Messaging Software Market Size by Application (2016-2027) 7.4 Europe Business Instant Messaging Software Market Size by Country 7.4.1 Europe Business Instant Messaging Software Market Size by Country (2016-2021) 7.4.2 Europe Business Instant Messaging Software Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Business Instant Messaging Software Market Size (2016-2027) 8.2 Asia-Pacific Business Instant Messaging Software Market Size by Type 8.2.1 Asia-Pacific Business Instant Messaging Software Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Business Instant Messaging Software Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Business Instant Messaging Software Market Size by Type (2016-2027) 8.3 Asia-Pacific Business Instant Messaging Software Market Size by Application 8.3.1 Asia-Pacific Business Instant Messaging Software Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Business Instant Messaging Software Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Business Instant Messaging Software Market Size by Application (2016-2027) 8.4 Asia-Pacific Business Instant Messaging Software Market Size by Region 8.4.1 Asia-Pacific Business Instant Messaging Software Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Business Instant Messaging Software Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Business Instant Messaging Software Market Size (2016-2027) 9.2 Latin America Business Instant Messaging Software Market Size by Type 9.2.1 Latin America Business Instant Messaging Software Market Size by Type (2016-2021) 9.2.2 Latin America Business Instant Messaging Software Market Size by Type (2022-2027) 9.2.3 Latin America Business Instant Messaging Software Market Size by Type (2016-2027) 9.3 Latin America Business Instant Messaging Software Market Size by Application 9.3.1 Latin America Business Instant Messaging Software Market Size by Application (2016-2021) 9.3.2 Latin America Business Instant Messaging Software Market Size by Application (2022-2027) 9.3.3 Latin America Business Instant Messaging Software Market Size by Application (2016-2027) 9.4 Latin America Business Instant Messaging Software Market Size by Country 9.4.1 Latin America Business Instant Messaging Software Market Size by Country (2016-2021) 9.4.2 Latin America Business Instant Messaging Software Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Business Instant Messaging Software Market Size (2016-2027) 10.2 Middle East & Africa Business Instant Messaging Software Market Size by Type 10.2.1 Middle East & Africa Business Instant Messaging Software Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Business Instant Messaging Software Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Business Instant Messaging Software Market Size by Type (2016-2027) 10.3 Middle East & Africa Business Instant Messaging Software Market Size by Application 10.3.1 Middle East & Africa Business Instant Messaging Software Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Business Instant Messaging Software Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Business Instant Messaging Software Market Size by Application (2016-2027) 10.4 Middle East & Africa Business Instant Messaging Software Market Size by Country 10.4.1 Middle East & Africa Business Instant Messaging Software Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Business Instant Messaging Software Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 ezTalks 11.1.1 ezTalks Company Details 11.1.2 ezTalks Business Overview 11.1.3 ezTalks Business Instant Messaging Software Introduction 11.1.4 ezTalks Revenue in Business Instant Messaging Software Business (2016-2021) 11.1.5 ezTalks Recent Development 11.2 Flock 11.2.1 Flock Company Details 11.2.2 Flock Business Overview 11.2.3 Flock Business Instant Messaging Software Introduction 11.2.4 Flock Revenue in Business Instant Messaging Software Business (2016-2021) 11.2.5 Flock Recent Development 11.3 Freshchat 11.3.1 Freshchat Company Details 11.3.2 Freshchat Business Overview 11.3.3 Freshchat Business Instant Messaging Software Introduction 11.3.4 Freshchat Revenue in Business Instant Messaging Software Business (2016-2021) 11.3.5 Freshchat Recent Development 11.4 Genesys 11.4.1 Genesys Company Details 11.4.2 Genesys Business Overview 11.4.3 Genesys Business Instant Messaging Software Introduction 11.4.4 Genesys Revenue in Business Instant Messaging Software Business (2016-2021) 11.4.5 Genesys Recent Development 11.5 HelpCrunch 11.5.1 HelpCrunch Company Details 11.5.2 HelpCrunch Business Overview 11.5.3 HelpCrunch Business Instant Messaging Software Introduction 11.5.4 HelpCrunch Revenue in Business Instant Messaging Software Business (2016-2021) 11.5.5 HelpCrunch Recent Development 11.6 Liscio 11.6.1 Liscio Company Details 11.6.2 Liscio Business Overview 11.6.3 Liscio Business Instant Messaging Software Introduction 11.6.4 Liscio Revenue in Business Instant Messaging Software Business (2016-2021) 11.6.5 Liscio Recent Development 11.7 LiveAgent 11.7.1 LiveAgent Company Details 11.7.2 LiveAgent Business Overview 11.7.3 LiveAgent Business Instant Messaging Software Introduction 11.7.4 LiveAgent Revenue in Business Instant Messaging Software Business (2016-2021) 11.7.5 LiveAgent Recent Development 11.8 MangoApps Inc. 11.8.1 MangoApps Inc. Company Details 11.8.2 MangoApps Inc. Business Overview 11.8.3 MangoApps Inc. Business Instant Messaging Software Introduction 11.8.4 MangoApps Inc. Revenue in Business Instant Messaging Software Business (2016-2021) 11.8.5 MangoApps Inc. Recent Development 11.9 Mirrorfly 11.9.1 Mirrorfly Company Details 11.9.2 Mirrorfly Business Overview 11.9.3 Mirrorfly Business Instant Messaging Software Introduction 11.9.4 Mirrorfly Revenue in Business Instant Messaging Software Business (2016-2021) 11.9.5 Mirrorfly Recent Development 11.10 Nextiva 11.10.1 Nextiva Company Details 11.10.2 Nextiva Business Overview 11.10.3 Nextiva Business Instant Messaging Software Introduction 11.10.4 Nextiva Revenue in Business Instant Messaging Software Business (2016-2021) 11.10.5 Nextiva Recent Development 11.11 Quire 11.11.1 Quire Company Details 11.11.2 Quire Business Overview 11.11.3 Quire Business Instant Messaging Software Introduction 11.11.4 Quire Revenue in Business Instant Messaging Software Business (2016-2021) 11.11.5 Quire Recent Development 11.12 Salesforce 11.12.1 Salesforce Company Details 11.12.2 Salesforce Business Overview 11.12.3 Salesforce Business Instant Messaging Software Introduction 11.12.4 Salesforce Revenue in Business Instant Messaging Software Business (2016-2021) 11.12.5 Salesforce Recent Development 11.13 Skype 11.13.1 Skype Company Details 11.13.2 Skype Business Overview 11.13.3 Skype Business Instant Messaging Software Introduction 11.13.4 Skype Revenue in Business Instant Messaging Software Business (2016-2021) 11.13.5 Skype Recent Development 11.14 Slack 11.14.1 Slack Company Details 11.14.2 Slack Business Overview 11.14.3 Slack Business Instant Messaging Software Introduction 11.14.4 Slack Revenue in Business Instant Messaging Software Business (2016-2021) 11.14.5 Slack Recent Development 11.15 Talkspirit 11.15.1 Talkspirit Company Details 11.15.2 Talkspirit Business Overview 11.15.3 Talkspirit Business Instant Messaging Software Introduction 11.15.4 Talkspirit Revenue in Business Instant Messaging Software Business (2016-2021) 11.15.5 Talkspirit Recent Development 11.16 Twist 11.16.1 Twist Company Details 11.16.2 Twist Business Overview 11.16.3 Twist Business Instant Messaging Software Introduction 11.16.4 Twist Revenue in Business Instant Messaging Software Business (2016-2021) 11.16.5 Twist Recent Development 11.17 Zendesk 11.17.1 Zendesk Company Details 11.17.2 Zendesk Business Overview 11.17.3 Zendesk Business Instant Messaging Software Introduction 11.17.4 Zendesk Revenue in Business Instant Messaging Software Business (2016-2021) 11.17.5 Zendesk Recent Development 11.18 Zoho 11.18.1 Zoho Company Details 11.18.2 Zoho Business Overview 11.18.3 Zoho Business Instant Messaging Software Introduction 11.18.4 Zoho Revenue in Business Instant Messaging Software Business (2016-2021) 11.18.5 Zoho Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Business Instant Messaging Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of On-premise Table 3. Key Players of Cloud-based Table 4. Global Business Instant Messaging Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Business Instant Messaging Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Business Instant Messaging Software Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Business Instant Messaging Software Market Share by Regions (2016-2021) Table 8. Global Business Instant Messaging Software Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Business Instant Messaging Software Market Share by Regions (2022-2027) Table 10. Business Instant Messaging Software Market Trends Table 11. Business Instant Messaging Software Market Drivers Table 12. Business Instant Messaging Software Market Challenges Table 13. Business Instant Messaging Software Market Restraints Table 14. Global Business Instant Messaging Software Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Business Instant Messaging Software Market Share by Players (2016-2021) Table 16. Global Top Business Instant Messaging Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Business Instant Messaging Software as of 2020) Table 17. Ranking of Global Top Business Instant Messaging Software Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Business Instant Messaging Software Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Business Instant Messaging Software Product Solution and Service Table 21. Date of Enter into Business Instant Messaging Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Business Instant Messaging Software Market Size by Type (2016-2021) (US$ Million) Table 24. Global Business Instant Messaging Software Revenue Market Share by Type (2016-2021) Table 25. Global Business Instant Messaging Software Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Business Instant Messaging Software Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Business Instant Messaging Software Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Business Instant Messaging Software Revenue Market Share by Application (2016-2021) Table 29. Global Business Instant Messaging Software Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Business Instant Messaging Software Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Business Instant Messaging Software Market Size by Type (2016-2021) (US$ Million) Table 32. North America Business Instant Messaging Software Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Business Instant Messaging Software Market Size by Application (2016-2021) (US$ Million) Table 34. North America Business Instant Messaging Software Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Business Instant Messaging Software Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Business Instant Messaging Software Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Business Instant Messaging Software Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Business Instant Messaging Software Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Business Instant Messaging Software Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Business Instant Messaging Software Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Business Instant Messaging Software Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Business Instant Messaging Software Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Business Instant Messaging Software Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Business Instant Messaging Software Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Business Instant Messaging Software Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Business Instant Messaging Software Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Business Instant Messaging Software Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Business Instant Messaging Software Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Business Instant Messaging Software Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Business Instant Messaging Software Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Business Instant Messaging Software Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Business Instant Messaging Software Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Business Instant Messaging Software Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Business Instant Messaging Software Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Business Instant Messaging Software Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Business Instant Messaging Software Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Business Instant Messaging Software Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Business Instant Messaging Software Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Business Instant Messaging Software Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Business Instant Messaging Software Market Size by Country (2022-2027) & (US$ Million) Table 61. ezTalks Company Details Table 62. ezTalks Business Overview Table 63. ezTalks Business Instant Messaging Software Product Table 64. ezTalks Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 65. ezTalks Recent Development Table 66. Flock Company Details Table 67. Flock Business Overview Table 68. Flock Business Instant Messaging Software Product Table 69. Flock Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 70. Flock Recent Development Table 71. Freshchat Company Details Table 72. Freshchat Business Overview Table 73. Freshchat Business Instant Messaging Software Product Table 74. Freshchat Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 75. Freshchat Recent Development Table 76. Genesys Company Details Table 77. Genesys Business Overview Table 78. Genesys Business Instant Messaging Software Product Table 79. Genesys Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 80. Genesys Recent Development Table 81. HelpCrunch Company Details Table 82. HelpCrunch Business Overview Table 83. HelpCrunch Business Instant Messaging Software Product Table 84. HelpCrunch Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 85. HelpCrunch Recent Development Table 86. Liscio Company Details Table 87. Liscio Business Overview Table 88. Liscio Business Instant Messaging Software Product Table 89. Liscio Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 90. Liscio Recent Development Table 91. LiveAgent Company Details Table 92. LiveAgent Business Overview Table 93. LiveAgent Business Instant Messaging Software Product Table 94. LiveAgent Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 95. LiveAgent Recent Development Table 96. MangoApps Inc. Company Details Table 97. MangoApps Inc. Business Overview Table 98. MangoApps Inc. Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 99. MangoApps Inc. Recent Development Table 100. Mirrorfly Company Details Table 101. Mirrorfly Business Overview Table 102. Mirrorfly Business Instant Messaging Software Product Table 103. Mirrorfly Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 104. Mirrorfly Recent Development Table 105. Nextiva Company Details Table 106. Nextiva Business Overview Table 107. Nextiva Business Instant Messaging Software Product Table 108. Nextiva Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 109. Nextiva Recent Development Table 110. Quire Company Details Table 111. Quire Business Overview Table 112. Quire Business Instant Messaging Software Product Table 113. Quire Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 114. Quire Recent Development Table 115. Salesforce Company Details Table 116. Salesforce Business Overview Table 117. Salesforce Business Instant Messaging Software Product Table 118. Salesforce Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 119. Salesforce Recent Development Table 120. Skype Company Details Table 121. Skype Business Overview Table 122. Skype Business Instant Messaging Software Product Table 123. Skype Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 124. Skype Recent Development Table 125. Slack Company Details Table 126. Slack Business Overview Table 127. Slack Business Instant Messaging Software Product Table 128. Slack Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 129. Slack Recent Development Table 130. Talkspirit Company Details Table 131. Talkspirit Business Overview Table 132. Talkspirit Business Instant Messaging Software Product Table 133. Talkspirit Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 134. Talkspirit Recent Development Table 135. Twist Company Details Table 136. Twist Business Overview Table 137. Twist Business Instant Messaging Software Product Table 138. Twist Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 139. Twist Recent Development Table 140. Zendesk Company Details Table 141. Zendesk Business Overview Table 142. Zendesk Business Instant Messaging Software Product Table 143. Zendesk Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 144. Zendesk Recent Development Table 145. Zoho Company Details Table 146. Zoho Business Overview Table 147. Zoho Business Instant Messaging Software Product Table 148. Zoho Revenue in Business Instant Messaging Software Business (2016-2021) & (US$ Million) Table 149. Zoho Recent Development Table 150. Research Programs/Design for This Report Table 151. Key Data Information from Secondary Sources Table 152. Key Data Information from Primary Sources List of Figures Figure 1. Global Business Instant Messaging Software Market Share by Type: 2020 VS 2027 Figure 2. On-premise Features Figure 3. Cloud-based Features Figure 4. Global Business Instant Messaging Software Market Share by Application: 2020 VS 2027 Figure 5. SMEs Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Business Instant Messaging Software Report Years Considered Figure 8. Global Business Instant Messaging Software Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Business Instant Messaging Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Business Instant Messaging Software Market Share by Regions: 2020 VS 2027 Figure 11. Global Business Instant Messaging Software Market Share by Regions (2022-2027) Figure 12. Global Business Instant Messaging Software Market Share by Players in 2020 Figure 13. Global Top Business Instant Messaging Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Business Instant Messaging Software as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Business Instant Messaging Software Revenue in 2020 Figure 15. Global Business Instant Messaging Software Revenue Market Share by Type (2016-2021) Figure 16. Global Business Instant Messaging Software Revenue Market Share by Type (2022-2027) Figure 17. North America Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Business Instant Messaging Software Market Share by Type (2016-2027) Figure 19. North America Business Instant Messaging Software Market Share by Application (2016-2027) Figure 20. North America Business Instant Messaging Software Market Share by Country (2016-2027) Figure 21. United States Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Business Instant Messaging Software Market Share by Type (2016-2027) Figure 25. Europe Business Instant Messaging Software Market Share by Application (2016-2027) Figure 26. Europe Business Instant Messaging Software Market Share by Country (2016-2027) Figure 27. Germany Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Business Instant Messaging Software Market Share by Type (2016-2027) Figure 35. Asia-Pacific Business Instant Messaging Software Market Share by Application (2016-2027) Figure 36. Asia-Pacific Business Instant Messaging Software Market Share by Region (2016-2027) Figure 37. China Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Business Instant Messaging Software Market Share by Type (2016-2027) Figure 45. Latin America Business Instant Messaging Software Market Share by Application (2016-2027) Figure 46. Latin America Business Instant Messaging Software Market Share by Country (2016-2027) Figure 47. Mexico Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Business Instant Messaging Software Market Share by Type (2016-2027) Figure 51. Middle East & Africa Business Instant Messaging Software Market Share by Application (2016-2027) Figure 52. Middle East & Africa Business Instant Messaging Software Market Share by Country (2016-2027) Figure 53. Turkey Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Business Instant Messaging Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. ezTalks Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 57. Flock Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 58. Freshchat Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 59. Genesys Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 60. HelpCrunch Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 61. Liscio Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 62. LiveAgent Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 63. MangoApps Inc. Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 64. Mirrorfly Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 65. Nextiva Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 66. Quire Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 67. Salesforce Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 68. Skype Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 69. Slack Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 70. Talkspirit Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 71. Twist Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 72. Zendesk Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 73. Zoho Revenue Growth Rate in Business Instant Messaging Software Business (2016-2021) Figure 74. Bottom-up and Top-down Approaches for This Report Figure 75. Data Triangulation Figure 76. Key Executives Interviewed