1 Market Overview of Cloud Contact Center 1.1 Cloud Contact Center Market Overview 1.1.1 Cloud Contact Center Product Scope 1.1.2 Cloud Contact Center Market Status and Outlook 1.2 Global Cloud Contact Center Market Size Overview by Region 2016 VS 2021VS 2027 1.3 Global Cloud Contact Center Market Size by Region (2016-2027) 1.4 Global Cloud Contact Center Historic Market Size by Region (2016-2021) 1.5 Global Cloud Contact Center Market Size Forecast by Region (2022-2027) 1.6 Key Regions, Cloud Contact Center Market Size (2016-2027) 1.6.1 North America Cloud Contact Center Market Size (2016-2027) 1.6.2 Europe Cloud Contact Center Market Size (2016-2027) 1.6.3 Asia-Pacific Cloud Contact Center Market Size (2016-2027) 1.6.4 Latin America Cloud Contact Center Market Size (2016-2027) 1.6.5 Middle East & Africa Cloud Contact Center Market Size (2016-2027) 2 Cloud Contact Center Market Overview by Type 2.1 Global Cloud Contact Center Market Size by Type: 2016 VS 2021 VS 2027 2.2 Global Cloud Contact Center Historic Market Size by Type (2016-2021) 2.3 Global Cloud Contact Center Forecasted Market Size by Type (2022-2027) 2.4 Public Cloud 2.5 Private Cloud 2.6 Hybrid Cloud 3 Cloud Contact Center Market Overview by Application 3.1 Global Cloud Contact Center Market Size by Application: 2016 VS 2021 VS 2027 3.2 Global Cloud Contact Center Historic Market Size by Application (2016-2021) 3.3 Global Cloud Contact Center Forecasted Market Size by Application (2022-2027) 3.4 BFSI 3.5 Consumer Goods and Retail 3.6 Government and Public Sector 3.7 Healthcare and Life Sciences 3.8 Manufacturing 3.9 Media and Entertainment 3.10 Telecommunication and Information Technology Enabled Services (ITES) 3.11 Others 4 Cloud Contact Center Competition Analysis by Players 4.1 Global Cloud Contact Center Market Size by Players (2016-2021) 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud Contact Center as of 2020) 4.3 Date of Key Players Enter into Cloud Contact Center Market 4.4 Global Top Players Cloud Contact Center Headquarters and Area Served 4.5 Key Players Cloud Contact Center Product Solution and Service 4.6 Competitive Status 4.6.1 Cloud Contact Center Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 8x8, Inc. 5.1.1 8x8, Inc. Profile 5.1.2 8x8, Inc. Main Business 5.1.3 8x8, Inc. Cloud Contact Center Products, Services and Solutions 5.1.4 8x8, Inc. Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.1.5 8x8, Inc. Recent Developments 5.2 Five9 5.2.1 Five9 Profile 5.2.2 Five9 Main Business 5.2.3 Five9 Cloud Contact Center Products, Services and Solutions 5.2.4 Five9 Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.2.5 Five9 Recent Developments 5.3 Cisco 5.3.1 Cisco Profile 5.3.2 Cisco Main Business 5.3.3 Cisco Cloud Contact Center Products, Services and Solutions 5.3.4 Cisco Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.3.5 Genesys Recent Developments 5.4 Genesys 5.4.1 Genesys Profile 5.4.2 Genesys Main Business 5.4.3 Genesys Cloud Contact Center Products, Services and Solutions 5.4.4 Genesys Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.4.5 Genesys Recent Developments 5.5 Oracle 5.5.1 Oracle Profile 5.5.2 Oracle Main Business 5.5.3 Oracle Cloud Contact Center Products, Services and Solutions 5.5.4 Oracle Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.5.5 Oracle Recent Developments 5.6 Newvoicemedia 5.6.1 Newvoicemedia Profile 5.6.2 Newvoicemedia Main Business 5.6.3 Newvoicemedia Cloud Contact Center Products, Services and Solutions 5.6.4 Newvoicemedia Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.6.5 Newvoicemedia Recent Developments 5.7 Connect First 5.7.1 Connect First Profile 5.7.2 Connect First Main Business 5.7.3 Connect First Cloud Contact Center Products, Services and Solutions 5.7.4 Connect First Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.7.5 Connect First Recent Developments 5.8 Aspect Software 5.8.1 Aspect Software Profile 5.8.2 Aspect Software Main Business 5.8.3 Aspect Software Cloud Contact Center Products, Services and Solutions 5.8.4 Aspect Software Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.8.5 Aspect Software Recent Developments 5.9 Nice Ltd. 5.9.1 Nice Ltd. Profile 5.9.2 Nice Ltd. Main Business 5.9.3 Nice Ltd. Cloud Contact Center Products, Services and Solutions 5.9.4 Nice Ltd. Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.9.5 Nice Ltd. Recent Developments 5.10 3clogic 5.10.1 3clogic Profile 5.10.2 3clogic Main Business 5.10.3 3clogic Cloud Contact Center Products, Services and Solutions 5.10.4 3clogic Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.10.5 3clogic Recent Developments 5.11 Bt Group 5.11.1 Bt Group Profile 5.11.2 Bt Group Main Business 5.11.3 Bt Group Cloud Contact Center Products, Services and Solutions 5.11.4 Bt Group Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.11.5 Bt Group Recent Developments 5.12 West Corporation 5.12.1 West Corporation Profile 5.12.2 West Corporation Main Business 5.12.3 West Corporation Cloud Contact Center Products, Services and Solutions 5.12.4 West Corporation Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.12.5 West Corporation Recent Developments 5.13 Liveops 5.13.1 Liveops Profile 5.13.2 Liveops Main Business 5.13.3 Liveops Cloud Contact Center Products, Services and Solutions 5.13.4 Liveops Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.13.5 Liveops Recent Developments 5.14 Mitel Networks Corporation 5.14.1 Mitel Networks Corporation Profile 5.14.2 Mitel Networks Corporation Main Business 5.14.3 Mitel Networks Corporation Cloud Contact Center Products, Services and Solutions 5.14.4 Mitel Networks Corporation Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.14.5 Mitel Networks Corporation Recent Developments 5.15 Ozonetel Systems Pvt. Ltd 5.15.1 Ozonetel Systems Pvt. Ltd Profile 5.15.2 Ozonetel Systems Pvt. Ltd Main Business 5.15.3 Ozonetel Systems Pvt. Ltd Cloud Contact Center Products, Services and Solutions 5.15.4 Ozonetel Systems Pvt. Ltd Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.15.5 Ozonetel Systems Pvt. Ltd Recent Developments 5.16 Evolve IP, LLC. 5.16.1 Evolve IP, LLC. Profile 5.16.2 Evolve IP, LLC. Main Business 5.16.3 Evolve IP, LLC. Cloud Contact Center Products, Services and Solutions 5.16.4 Evolve IP, LLC. Cloud Contact Center Revenue (US$ Million) & (2016-2021) 5.16.5 Evolve IP, LLC. Recent Developments 6 North America 6.1 North America Cloud Contact Center Market Size by Country (2016-2027) 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Cloud Contact Center Market Size by Country (2016-2027) 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Cloud Contact Center Market Size by Region (2016-2027) 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Cloud Contact Center Market Size by Country (2016-2027) 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Cloud Contact Center Market Size by Country (2016-2027) 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Cloud Contact Center Market Dynamics 11.1 Cloud Contact Center Industry Trends 11.2 Cloud Contact Center Market Drivers 11.3 Cloud Contact Center Market Challenges 11.4 Cloud Contact Center Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Cloud Contact Center Market Size (US$ Million) Comparison by Region 2016 VS 2021 VS 2027 Table 2. Global Cloud Contact Center Market Size by Region (2016-2021) & (US$ Million) Table 3. Global Cloud Contact Center Market Size Share by Region (2016-2021) Table 4. Global Cloud Contact Center Forecasted Market Size by Region (2022-2027) & (US$ Million) Table 5. Global Cloud Contact Center Forecasted Market Size Share by Region (2022-2027) Table 6. Global Cloud Contact Center Market Size (US$ Million) by Type: 2016 VS 2021 VS 2027 Table 7. Global Cloud Contact Center Market Size by Type (2016-2021) & (US$ Million) Table 8. Global Cloud Contact Center Revenue Market Share by Type (2016-2021) Table 9. Global Cloud Contact Center Forecasted Market Size by Type (2022-2027) & (US$ Million) Table 10. Global Cloud Contact Center Revenue Market Share by Type (2022-2027) Table 11. Global Cloud Contact Center Market Size (US$ Million) by Application: 2016 VS 2021 VS 2027 Table 12. Global Cloud Contact Center Market Size by Application (2016-2021) & (US$ Million) Table 13. Global Cloud Contact Center Revenue Market Share by Application (2016-2021) Table 14. Global Cloud Contact Center Forecasted Market Size by Application (2022-2027) & (US$ Million) Table 15. Global Cloud Contact Center Revenue Market Share by Application (2022-2027) Table 16. Global Cloud Contact Center Revenue (US$ Million) by Players (2016-2021) Table 17. Global Cloud Contact Center Revenue Market Share by Players (2016-2021) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in Cloud Contact Center as of 2020) Table 19. Date of Key Manufacturers Enter into Cloud Contact Center Market Table 20. Global Cloud Contact Center Top Players Headquarters and Area Served Table 21. Cloud Contact Center Product Solution and Service Table 22. Global Cloud Contact Center Players Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. 8x8, Inc. Basic Information List Table 25. 8x8, Inc. Description and Business Overview Table 26. 8x8, Inc. Cloud Contact Center Products, Services and Solutions Table 27. Revenue (US$ Million) in Cloud Contact Center Business of 8x8, Inc. (2016-2021) Table 28. 8x8, Inc. Recent Developments Table 29. Five9 Basic Information List Table 30. Five9 Description and Business Overview Table 31. Five9 Cloud Contact Center Products, Services and Solutions Table 32. Revenue (US$ Million) in Cloud Contact Center Business of Five9 (2016-2021) Table 33. Five9 Recent Developments Table 34. Cisco Basic Information List Table 35. Cisco Description and Business Overview Table 36. Cisco Cloud Contact Center Products, Services and Solutions Table 37. Revenue (US$ Million) in Cloud Contact Center Business of Cisco (2016-2021) Table 38. Cisco Recent Developments Table 39. Genesys Basic Information List Table 40. Genesys Description and Business Overview Table 41. Genesys Cloud Contact Center Products, Services and Solutions Table 42. Revenue (US$ Million) in Cloud Contact Center Business of Genesys (2016-2021) Table 43. Genesys Recent Developments Table 44. Oracle Basic Information List Table 45. Oracle Description and Business Overview Table 46. Oracle Cloud Contact Center Products, Services and Solutions Table 47. Revenue (US$ Million) in Cloud Contact Center Business of Oracle (2016-2021) Table 48. Oracle Recent Developments Table 49. Newvoicemedia Basic Information List Table 50. Newvoicemedia Description and Business Overview Table 51. Newvoicemedia Cloud Contact Center Products, Services and Solutions Table 52. Revenue (US$ Million) in Cloud Contact Center Business of Newvoicemedia (2016-2021) Table 53. Newvoicemedia Recent Developments Table 54. Connect First Basic Information List Table 55. Connect First Description and Business Overview Table 56. Connect First Cloud Contact Center Products, Services and Solutions Table 57. Revenue (US$ Million) in Cloud Contact Center Business of Connect First (2016-2021) Table 58. Connect First Recent Developments Table 59. Aspect Software Basic Information List Table 60. Aspect Software Description and Business Overview Table 61. Aspect Software Cloud Contact Center Products, Services and Solutions Table 62. Revenue (US$ Million) in Cloud Contact Center Business of Aspect Software (2016-2021) Table 63. Aspect Software Recent Developments Table 64. Nice Ltd. Basic Information List Table 65. Nice Ltd. Description and Business Overview Table 66. Nice Ltd. Cloud Contact Center Products, Services and Solutions Table 67. Revenue (US$ Million) in Cloud Contact Center Business of Nice Ltd. (2016-2021) Table 68. Nice Ltd. Recent Developments Table 69. 3clogic Basic Information List Table 70. 3clogic Description and Business Overview Table 71. 3clogic Cloud Contact Center Products, Services and Solutions Table 72. Revenue (US$ Million) in Cloud Contact Center Business of 3clogic (2016-2021) Table 73. 3clogic Recent Developments Table 74. Bt Group Basic Information List Table 75. Bt Group Description and Business Overview Table 76. Bt Group Cloud Contact Center Products, Services and Solutions Table 77. Revenue (US$ Million) in Cloud Contact Center Business of Bt Group (2016-2021) Table 78. Bt Group Recent Developments Table 79. West Corporation Basic Information List Table 80. West Corporation Description and Business Overview Table 81. West Corporation Cloud Contact Center Products, Services and Solutions Table 82. Revenue (US$ Million) in Cloud Contact Center Business of West Corporation (2016-2021) Table 83. West Corporation Recent Developments Table 84. Liveops Basic Information List Table 85. Liveops Description and Business Overview Table 86. Liveops Cloud Contact Center Products, Services and Solutions Table 87. Revenue (US$ Million) in Cloud Contact Center Business of Liveops (2016-2021) Table 88. Liveops Recent Developments Table 89. Mitel Networks Corporation Basic Information List Table 90. Mitel Networks Corporation Description and Business Overview Table 91. Mitel Networks Corporation Cloud Contact Center Products, Services and Solutions Table 92. Revenue (US$ Million) in Cloud Contact Center Business of Mitel Networks Corporation (2016-2021) Table 93. Mitel Networks Corporation Recent Developments Table 94. Ozonetel Systems Pvt. Ltd Basic Information List Table 95. Ozonetel Systems Pvt. Ltd Description and Business Overview Table 96. Ozonetel Systems Pvt. Ltd Cloud Contact Center Products, Services and Solutions Table 97. Revenue (US$ Million) in Cloud Contact Center Business of Ozonetel Systems Pvt. Ltd (2016-2021) Table 98. Ozonetel Systems Pvt. Ltd Recent Developments Table 99. Evolve IP, LLC. Basic Information List Table 100. Evolve IP, LLC. Description and Business Overview Table 101. Evolve IP, LLC. Cloud Contact Center Products, Services and Solutions Table 102. Revenue (US$ Million) in Cloud Contact Center Business of Evolve IP, LLC. (2016-2021) Table 103. Evolve IP, LLC. Recent Developments Table 104. North America Cloud Contact Center Market Size by Country (2016-2021) & (US$ Million) Table 105. North America Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million) Table 106. Europe Cloud Contact Center Market Size by Country (2016-2021) & (US$ Million) Table 107. Europe Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million) Table 108. Asia-Pacific Cloud Contact Center Market Size by Region (2016-2021) & (US$ Million) Table 109. Asia-Pacific Cloud Contact Center Market Size by Region (2022-2027) & (US$ Million) Table 110. Asia-Pacific Cloud Contact Center Market Share by Region (2016-2021) Table 111. Asia-Pacific Cloud Contact Center Market Share by Region (2022-2027) Table 112. Latin America Cloud Contact Center Market Size by Country (2016-2021) & (US$ Million) Table 113. Latin America Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million) Table 114. Middle East & Africa Cloud Contact Center Market Size by Players (2016-2021) & (US$ Million) Table 115. Middle East & Africa Cloud Contact Center Market Size by Country (2022-2027) & (US$ Million) Table 116. Cloud Contact Center Market Trends Table 117. Cloud Contact Center Market Drivers Table 118. Cloud Contact Center Market Challenges Table 119. Cloud Contact Center Market Restraints Table 120. Research Programs/Design for This Report Table 121. Key Data Information from Secondary Sources Table 122. Key Data Information from Primary Sources List of Figures Figure 1. Global Cloud Contact Center Market Size Year-over-Year 2016-2027 & (US$ Million) Figure 2. Global Cloud Contact Center Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 3. Global Cloud Contact Center Market Share by Regions: 2021 VS 2027 Figure 4. Global Cloud Contact Center Forecasted Market Size Share by Region (2022-2027) Figure 5. North America Cloud Contact Center Market Size (US$ Million) Growth Rate (2016-2027) Figure 6. Europe Cloud Contact Center Market Size (US$ Million) and Growth Rate (2016-2027) Figure 7. Asia-Pacific Cloud Contact Center Market Size (US$ Million) and Growth Rate (2016-2027) Figure 8. Latin America Cloud Contact Center Market Size (US$ Million) and Growth Rate (2016-2027) Figure 9. Middle East & Africa Cloud Contact Center Market Size (US$ Million) and Growth Rate (2016-2027) Figure 10. Global Cloud Contact Center Market Size Share by Type in 2021 & 2027 Figure 11. Public Cloud Market Size (US$ Million) YoY Growth (2016-2027) Figure 12. Private Cloud Market Size (US$ Million) YoY Growth (2016-2027) Figure 13. Hybrid Cloud Market Size (US$ Million) YoY Growth (2016-2027) Figure 14. Global Cloud Contact Center Market Size Share by Application in 2021 & 2027 Figure 15. BFSI Market Size (US$ Million) YoY Growth (2016-2027) Figure 16. Consumer Goods and Retail Market Size (US$ Million) YoY Growth (2016-2027) Figure 17. Government and Public Sector Market Size (US$ Million) YoY Growth (2016-2027) Figure 18. Healthcare and Life Sciences Market Size (US$ Million) YoY Growth (2016-2027) Figure 19. Manufacturing Market Size (US$ Million) YoY Growth (2016-2027) Figure 20. Media and Entertainment Market Size (US$ Million) YoY Growth (2016-2027) Figure 21. Cloud Contact Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2016 VS 2020 Figure 22. Global Top 5 and Top 10 Players Cloud Contact Center Market Share in 2020 Figure 23. North America Cloud Contact Center Market Share by Country (2016-2027) Figure 24. United States Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 25. Canada Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 26. Germany Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 27. France Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 28. U.K. Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 29. Italy Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 30. Russia Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 31. Nordic Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 32. Rest of Europe Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Cloud Contact Center Market Share by Region (2016-2027) Figure 34. China Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 35. Japan Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 36. South Korea Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 37. Southeast Asia Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 38. India Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 39. Australia Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 40. Rest of Asia-Pacific Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 41. Latin America Cloud Contact Center Market Share by Country (2016-2027) Figure 42. Mexico Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 43. Brazil Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 44. Rest of Latin America Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 45. Middle East & Africa Cloud Contact Center Market Share by Country (2016-2027) Figure 46. Turkey Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 47. Saudi Arabia Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 48. UAE Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 49. Rest of Middle East & Africa Cloud Contact Center Market Size (2016-2027) & (US$ Million) Figure 50. Bottom-up and Top-down Approaches for This Report Figure 51. Data Triangulation

8x8, Inc. Five9 Cisco Genesys Oracle Newvoicemedia Connect First Aspect Software Nice Ltd. 3clogic Bt Group West Corporation Liveops Mitel Networks Corporation Ozonetel Systems Pvt. Ltd Evolve IP, LLC.