1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Sales Force Automation (SFA) Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud-based 1.2.3 On-premises 1.3 Market by Application 1.3.1 Global Sales Force Automation (SFA) Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Small and Medium Enterprises (SMEs) 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Sales Force Automation (SFA) Market Perspective (2016-2027) 2.2 Sales Force Automation (SFA) Growth Trends by Regions 2.2.1 Sales Force Automation (SFA) Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Sales Force Automation (SFA) Historic Market Share by Regions (2016-2021) 2.2.3 Sales Force Automation (SFA) Forecasted Market Size by Regions (2022-2027) 2.3 Sales Force Automation (SFA) Industry Dynamic 2.3.1 Sales Force Automation (SFA) Market Trends 2.3.2 Sales Force Automation (SFA) Market Drivers 2.3.3 Sales Force Automation (SFA) Market Challenges 2.3.4 Sales Force Automation (SFA) Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Sales Force Automation (SFA) Players by Revenue 3.1.1 Global Top Sales Force Automation (SFA) Players by Revenue (2016-2021) 3.1.2 Global Sales Force Automation (SFA) Revenue Market Share by Players (2016-2021) 3.2 Global Sales Force Automation (SFA) Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Sales Force Automation (SFA) Revenue 3.4 Global Sales Force Automation (SFA) Market Concentration Ratio 3.4.1 Global Sales Force Automation (SFA) Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Sales Force Automation (SFA) Revenue in 2020 3.5 Sales Force Automation (SFA) Key Players Head office and Area Served 3.6 Key Players Sales Force Automation (SFA) Product Solution and Service 3.7 Date of Enter into Sales Force Automation (SFA) Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Sales Force Automation (SFA) Breakdown Data by Type 4.1 Global Sales Force Automation (SFA) Historic Market Size by Type (2016-2021) 4.2 Global Sales Force Automation (SFA) Forecasted Market Size by Type (2022-2027) 5 Sales Force Automation (SFA) Breakdown Data by Application 5.1 Global Sales Force Automation (SFA) Historic Market Size by Application (2016-2021) 5.2 Global Sales Force Automation (SFA) Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Sales Force Automation (SFA) Market Size (2016-2027) 6.2 North America Sales Force Automation (SFA) Market Size by Type 6.2.1 North America Sales Force Automation (SFA) Market Size by Type (2016-2021) 6.2.2 North America Sales Force Automation (SFA) Market Size by Type (2022-2027) 6.2.3 North America Sales Force Automation (SFA) Market Size by Type (2016-2027) 6.3 North America Sales Force Automation (SFA) Market Size by Application 6.3.1 North America Sales Force Automation (SFA) Market Size by Application (2016-2021) 6.3.2 North America Sales Force Automation (SFA) Market Size by Application (2022-2027) 6.3.3 North America Sales Force Automation (SFA) Market Size by Application (2016-2027) 6.4 North America Sales Force Automation (SFA) Market Size by Country 6.4.1 North America Sales Force Automation (SFA) Market Size by Country (2016-2021) 6.4.2 North America Sales Force Automation (SFA) Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Sales Force Automation (SFA) Market Size (2016-2027) 7.2 Europe Sales Force Automation (SFA) Market Size by Type 7.2.1 Europe Sales Force Automation (SFA) Market Size by Type (2016-2021) 7.2.2 Europe Sales Force Automation (SFA) Market Size by Type (2022-2027) 7.2.3 Europe Sales Force Automation (SFA) Market Size by Type (2016-2027) 7.3 Europe Sales Force Automation (SFA) Market Size by Application 7.3.1 Europe Sales Force Automation (SFA) Market Size by Application (2016-2021) 7.3.2 Europe Sales Force Automation (SFA) Market Size by Application (2022-2027) 7.3.3 Europe Sales Force Automation (SFA) Market Size by Application (2016-2027) 7.4 Europe Sales Force Automation (SFA) Market Size by Country 7.4.1 Europe Sales Force Automation (SFA) Market Size by Country (2016-2021) 7.4.2 Europe Sales Force Automation (SFA) Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Sales Force Automation (SFA) Market Size (2016-2027) 8.2 Asia-Pacific Sales Force Automation (SFA) Market Size by Type 8.2.1 Asia-Pacific Sales Force Automation (SFA) Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Sales Force Automation (SFA) Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Sales Force Automation (SFA) Market Size by Type (2016-2027) 8.3 Asia-Pacific Sales Force Automation (SFA) Market Size by Application 8.3.1 Asia-Pacific Sales Force Automation (SFA) Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Sales Force Automation (SFA) Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Sales Force Automation (SFA) Market Size by Application (2016-2027) 8.4 Asia-Pacific Sales Force Automation (SFA) Market Size by Region 8.4.1 Asia-Pacific Sales Force Automation (SFA) Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Sales Force Automation (SFA) Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Sales Force Automation (SFA) Market Size (2016-2027) 9.2 Latin America Sales Force Automation (SFA) Market Size by Type 9.2.1 Latin America Sales Force Automation (SFA) Market Size by Type (2016-2021) 9.2.2 Latin America Sales Force Automation (SFA) Market Size by Type (2022-2027) 9.2.3 Latin America Sales Force Automation (SFA) Market Size by Type (2016-2027) 9.3 Latin America Sales Force Automation (SFA) Market Size by Application 9.3.1 Latin America Sales Force Automation (SFA) Market Size by Application (2016-2021) 9.3.2 Latin America Sales Force Automation (SFA) Market Size by Application (2022-2027) 9.3.3 Latin America Sales Force Automation (SFA) Market Size by Application (2016-2027) 9.4 Latin America Sales Force Automation (SFA) Market Size by Country 9.4.1 Latin America Sales Force Automation (SFA) Market Size by Country (2016-2021) 9.4.2 Latin America Sales Force Automation (SFA) Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Sales Force Automation (SFA) Market Size (2016-2027) 10.2 Middle East & Africa Sales Force Automation (SFA) Market Size by Type 10.2.1 Middle East & Africa Sales Force Automation (SFA) Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Sales Force Automation (SFA) Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Sales Force Automation (SFA) Market Size by Type (2016-2027) 10.3 Middle East & Africa Sales Force Automation (SFA) Market Size by Application 10.3.1 Middle East & Africa Sales Force Automation (SFA) Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Sales Force Automation (SFA) Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Sales Force Automation (SFA) Market Size by Application (2016-2027) 10.4 Middle East & Africa Sales Force Automation (SFA) Market Size by Country 10.4.1 Middle East & Africa Sales Force Automation (SFA) Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Sales Force Automation (SFA) Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Microsoft 11.1.1 Microsoft Company Details 11.1.2 Microsoft Business Overview 11.1.3 Microsoft Sales Force Automation (SFA) Introduction 11.1.4 Microsoft Revenue in Sales Force Automation (SFA) Business (2016-2021) 11.1.5 Microsoft Recent Development 11.2 Oracle 11.2.1 Oracle Company Details 11.2.2 Oracle Business Overview 11.2.3 Oracle Sales Force Automation (SFA) Introduction 11.2.4 Oracle Revenue in Sales Force Automation (SFA) Business (2016-2021) 11.2.5 Oracle Recent Development 11.3 SugarCRM 11.3.1 SugarCRM Company Details 11.3.2 SugarCRM Business Overview 11.3.3 SugarCRM Sales Force Automation (SFA) Introduction 11.3.4 SugarCRM Revenue in Sales Force Automation (SFA) Business (2016-2021) 11.3.5 SugarCRM Recent Development 11.4 Zoho 11.4.1 Zoho Company Details 11.4.2 Zoho Business Overview 11.4.3 Zoho Sales Force Automation (SFA) Introduction 11.4.4 Zoho Revenue in Sales Force Automation (SFA) Business (2016-2021) 11.4.5 Zoho Recent Development 11.5 Salesforce.com 11.5.1 Salesforce.com Company Details 11.5.2 Salesforce.com Business Overview 11.5.3 Salesforce.com Sales Force Automation (SFA) Introduction 11.5.4 Salesforce.com Revenue in Sales Force Automation (SFA) Business (2016-2021) 11.5.5 Salesforce.com Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Sales Force Automation (SFA) Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud-based Table 3. Key Players of On-premises Table 4. Global Sales Force Automation (SFA) Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Sales Force Automation (SFA) Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Sales Force Automation (SFA) Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Sales Force Automation (SFA) Market Share by Regions (2016-2021) Table 8. Global Sales Force Automation (SFA) Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Sales Force Automation (SFA) Market Share by Regions (2022-2027) Table 10. Sales Force Automation (SFA) Market Trends Table 11. Sales Force Automation (SFA) Market Drivers Table 12. Sales Force Automation (SFA) Market Challenges Table 13. Sales Force Automation (SFA) Market Restraints Table 14. Global Sales Force Automation (SFA) Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Sales Force Automation (SFA) Market Share by Players (2016-2021) Table 16. Global Top Sales Force Automation (SFA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Sales Force Automation (SFA) as of 2020) Table 17. Ranking of Global Top Sales Force Automation (SFA) Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Sales Force Automation (SFA) Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Sales Force Automation (SFA) Product Solution and Service Table 21. Date of Enter into Sales Force Automation (SFA) Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Sales Force Automation (SFA) Market Size by Type (2016-2021) (US$ Million) Table 24. Global Sales Force Automation (SFA) Revenue Market Share by Type (2016-2021) Table 25. Global Sales Force Automation (SFA) Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Sales Force Automation (SFA) Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Sales Force Automation (SFA) Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Sales Force Automation (SFA) Revenue Market Share by Application (2016-2021) Table 29. Global Sales Force Automation (SFA) Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Sales Force Automation (SFA) Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Sales Force Automation (SFA) Market Size by Type (2016-2021) (US$ Million) Table 32. North America Sales Force Automation (SFA) Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Sales Force Automation (SFA) Market Size by Application (2016-2021) (US$ Million) Table 34. North America Sales Force Automation (SFA) Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Sales Force Automation (SFA) Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Sales Force Automation (SFA) Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Sales Force Automation (SFA) Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Sales Force Automation (SFA) Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Sales Force Automation (SFA) Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Sales Force Automation (SFA) Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Sales Force Automation (SFA) Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Sales Force Automation (SFA) Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Sales Force Automation (SFA) Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Sales Force Automation (SFA) Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Sales Force Automation (SFA) Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Sales Force Automation (SFA) Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Sales Force Automation (SFA) Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Sales Force Automation (SFA) Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Sales Force Automation (SFA) Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Sales Force Automation (SFA) Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Sales Force Automation (SFA) Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Sales Force Automation (SFA) Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Sales Force Automation (SFA) Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Sales Force Automation (SFA) Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Sales Force Automation (SFA) Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Sales Force Automation (SFA) Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Sales Force Automation (SFA) Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Sales Force Automation (SFA) Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Sales Force Automation (SFA) Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Sales Force Automation (SFA) Market Size by Country (2022-2027) & (US$ Million) Table 61. Microsoft Company Details Table 62. Microsoft Business Overview Table 63. Microsoft Sales Force Automation (SFA) Product Table 64. Microsoft Revenue in Sales Force Automation (SFA) Business (2016-2021) & (US$ Million) Table 65. Microsoft Recent Development Table 66. Oracle Company Details Table 67. Oracle Business Overview Table 68. Oracle Sales Force Automation (SFA) Product Table 69. Oracle Revenue in Sales Force Automation (SFA) Business (2016-2021) & (US$ Million) Table 70. Oracle Recent Development Table 71. SugarCRM Company Details Table 72. SugarCRM Business Overview Table 73. SugarCRM Sales Force Automation (SFA) Product Table 74. SugarCRM Revenue in Sales Force Automation (SFA) Business (2016-2021) & (US$ Million) Table 75. SugarCRM Recent Development Table 76. Zoho Company Details Table 77. Zoho Business Overview Table 78. Zoho Sales Force Automation (SFA) Product Table 79. Zoho Revenue in Sales Force Automation (SFA) Business (2016-2021) & (US$ Million) Table 80. Zoho Recent Development Table 81. Salesforce.com Company Details Table 82. Salesforce.com Business Overview Table 83. Salesforce.com Sales Force Automation (SFA) Product Table 84. Salesforce.com Revenue in Sales Force Automation (SFA) Business (2016-2021) & (US$ Million) Table 85. Salesforce.com Recent Development Table 86. Research Programs/Design for This Report Table 87. Key Data Information from Secondary Sources Table 88. Key Data Information from Primary Sources List of Figures Figure 1. Global Sales Force Automation (SFA) Market Share by Type: 2020 VS 2027 Figure 2. Cloud-based Features Figure 3. On-premises Features Figure 4. Global Sales Force Automation (SFA) Market Share by Application: 2020 VS 2027 Figure 5. Small and Medium Enterprises (SMEs) Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Sales Force Automation (SFA) Report Years Considered Figure 8. Global Sales Force Automation (SFA) Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Sales Force Automation (SFA) Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Sales Force Automation (SFA) Market Share by Regions: 2020 VS 2027 Figure 11. Global Sales Force Automation (SFA) Market Share by Regions (2022-2027) Figure 12. Global Sales Force Automation (SFA) Market Share by Players in 2020 Figure 13. Global Top Sales Force Automation (SFA) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Sales Force Automation (SFA) as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Sales Force Automation (SFA) Revenue in 2020 Figure 15. Global Sales Force Automation (SFA) Revenue Market Share by Type (2016-2021) Figure 16. Global Sales Force Automation (SFA) Revenue Market Share by Type (2022-2027) Figure 17. North America Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Sales Force Automation (SFA) Market Share by Type (2016-2027) Figure 19. North America Sales Force Automation (SFA) Market Share by Application (2016-2027) Figure 20. North America Sales Force Automation (SFA) Market Share by Country (2016-2027) Figure 21. United States Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Sales Force Automation (SFA) Market Share by Type (2016-2027) Figure 25. Europe Sales Force Automation (SFA) Market Share by Application (2016-2027) Figure 26. Europe Sales Force Automation (SFA) Market Share by Country (2016-2027) Figure 27. Germany Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Sales Force Automation (SFA) Market Share by Type (2016-2027) Figure 35. Asia-Pacific Sales Force Automation (SFA) Market Share by Application (2016-2027) Figure 36. Asia-Pacific Sales Force Automation (SFA) Market Share by Region (2016-2027) Figure 37. China Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Sales Force Automation (SFA) Market Share by Type (2016-2027) Figure 45. Latin America Sales Force Automation (SFA) Market Share by Application (2016-2027) Figure 46. Latin America Sales Force Automation (SFA) Market Share by Country (2016-2027) Figure 47. Mexico Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Sales Force Automation (SFA) Market Share by Type (2016-2027) Figure 51. Middle East & Africa Sales Force Automation (SFA) Market Share by Application (2016-2027) Figure 52. Middle East & Africa Sales Force Automation (SFA) Market Share by Country (2016-2027) Figure 53. Turkey Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Sales Force Automation (SFA) Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. Microsoft Revenue Growth Rate in Sales Force Automation (SFA) Business (2016-2021) Figure 57. Oracle Revenue Growth Rate in Sales Force Automation (SFA) Business (2016-2021) Figure 58. SugarCRM Revenue Growth Rate in Sales Force Automation (SFA) Business (2016-2021) Figure 59. Zoho Revenue Growth Rate in Sales Force Automation (SFA) Business (2016-2021) Figure 60. Salesforce.com Revenue Growth Rate in Sales Force Automation (SFA) Business (2016-2021) Figure 61. Bottom-up and Top-down Approaches for This Report Figure 62. Data Triangulation Figure 63. Key Executives Interviewed

Microsoft Oracle SugarCRM Zoho Salesforce.com