1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Online Help Desk Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 On-premises 1.2.3 Cloud-based 1.3 Market by Application 1.3.1 Global Online Help Desk Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 E-commerce 1.3.3 Banks 1.3.4 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Online Help Desk Market Perspective (2016-2027) 2.2 Online Help Desk Growth Trends by Regions 2.2.1 Online Help Desk Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Online Help Desk Historic Market Share by Regions (2016-2021) 2.2.3 Online Help Desk Forecasted Market Size by Regions (2022-2027) 2.3 Online Help Desk Industry Dynamic 2.3.1 Online Help Desk Market Trends 2.3.2 Online Help Desk Market Drivers 2.3.3 Online Help Desk Market Challenges 2.3.4 Online Help Desk Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Online Help Desk Players by Revenue 3.1.1 Global Top Online Help Desk Players by Revenue (2016-2021) 3.1.2 Global Online Help Desk Revenue Market Share by Players (2016-2021) 3.2 Global Online Help Desk Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Online Help Desk Revenue 3.4 Global Online Help Desk Market Concentration Ratio 3.4.1 Global Online Help Desk Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Online Help Desk Revenue in 2020 3.5 Online Help Desk Key Players Head office and Area Served 3.6 Key Players Online Help Desk Product Solution and Service 3.7 Date of Enter into Online Help Desk Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Online Help Desk Breakdown Data by Type 4.1 Global Online Help Desk Historic Market Size by Type (2016-2021) 4.2 Global Online Help Desk Forecasted Market Size by Type (2022-2027) 5 Online Help Desk Breakdown Data by Application 5.1 Global Online Help Desk Historic Market Size by Application (2016-2021) 5.2 Global Online Help Desk Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Online Help Desk Market Size (2016-2027) 6.2 North America Online Help Desk Market Size by Type 6.2.1 North America Online Help Desk Market Size by Type (2016-2021) 6.2.2 North America Online Help Desk Market Size by Type (2022-2027) 6.2.3 North America Online Help Desk Market Size by Type (2016-2027) 6.3 North America Online Help Desk Market Size by Application 6.3.1 North America Online Help Desk Market Size by Application (2016-2021) 6.3.2 North America Online Help Desk Market Size by Application (2022-2027) 6.3.3 North America Online Help Desk Market Size by Application (2016-2027) 6.4 North America Online Help Desk Market Size by Country 6.4.1 North America Online Help Desk Market Size by Country (2016-2021) 6.4.2 North America Online Help Desk Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Online Help Desk Market Size (2016-2027) 7.2 Europe Online Help Desk Market Size by Type 7.2.1 Europe Online Help Desk Market Size by Type (2016-2021) 7.2.2 Europe Online Help Desk Market Size by Type (2022-2027) 7.2.3 Europe Online Help Desk Market Size by Type (2016-2027) 7.3 Europe Online Help Desk Market Size by Application 7.3.1 Europe Online Help Desk Market Size by Application (2016-2021) 7.3.2 Europe Online Help Desk Market Size by Application (2022-2027) 7.3.3 Europe Online Help Desk Market Size by Application (2016-2027) 7.4 Europe Online Help Desk Market Size by Country 7.4.1 Europe Online Help Desk Market Size by Country (2016-2021) 7.4.2 Europe Online Help Desk Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Online Help Desk Market Size (2016-2027) 8.2 Asia-Pacific Online Help Desk Market Size by Type 8.2.1 Asia-Pacific Online Help Desk Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Online Help Desk Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Online Help Desk Market Size by Type (2016-2027) 8.3 Asia-Pacific Online Help Desk Market Size by Application 8.3.1 Asia-Pacific Online Help Desk Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Online Help Desk Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Online Help Desk Market Size by Application (2016-2027) 8.4 Asia-Pacific Online Help Desk Market Size by Region 8.4.1 Asia-Pacific Online Help Desk Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Online Help Desk Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Online Help Desk Market Size (2016-2027) 9.2 Latin America Online Help Desk Market Size by Type 9.2.1 Latin America Online Help Desk Market Size by Type (2016-2021) 9.2.2 Latin America Online Help Desk Market Size by Type (2022-2027) 9.2.3 Latin America Online Help Desk Market Size by Type (2016-2027) 9.3 Latin America Online Help Desk Market Size by Application 9.3.1 Latin America Online Help Desk Market Size by Application (2016-2021) 9.3.2 Latin America Online Help Desk Market Size by Application (2022-2027) 9.3.3 Latin America Online Help Desk Market Size by Application (2016-2027) 9.4 Latin America Online Help Desk Market Size by Country 9.4.1 Latin America Online Help Desk Market Size by Country (2016-2021) 9.4.2 Latin America Online Help Desk Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Online Help Desk Market Size (2016-2027) 10.2 Middle East & Africa Online Help Desk Market Size by Type 10.2.1 Middle East & Africa Online Help Desk Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Online Help Desk Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Online Help Desk Market Size by Type (2016-2027) 10.3 Middle East & Africa Online Help Desk Market Size by Application 10.3.1 Middle East & Africa Online Help Desk Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Online Help Desk Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Online Help Desk Market Size by Application (2016-2027) 10.4 Middle East & Africa Online Help Desk Market Size by Country 10.4.1 Middle East & Africa Online Help Desk Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Online Help Desk Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Zendesk 11.1.1 Zendesk Company Details 11.1.2 Zendesk Business Overview 11.1.3 Zendesk Online Help Desk Introduction 11.1.4 Zendesk Revenue in Online Help Desk Business (2016-2021) 11.1.5 Zendesk Recent Development 11.2 Groove 11.2.1 Groove Company Details 11.2.2 Groove Business Overview 11.2.3 Groove Online Help Desk Introduction 11.2.4 Groove Revenue in Online Help Desk Business (2016-2021) 11.2.5 Groove Recent Development 11.3 HappyFox 11.3.1 HappyFox Company Details 11.3.2 HappyFox Business Overview 11.3.3 HappyFox Online Help Desk Introduction 11.3.4 HappyFox Revenue in Online Help Desk Business (2016-2021) 11.3.5 HappyFox Recent Development 11.4 Freshdesk 11.4.1 Freshdesk Company Details 11.4.2 Freshdesk Business Overview 11.4.3 Freshdesk Online Help Desk Introduction 11.4.4 Freshdesk Revenue in Online Help Desk Business (2016-2021) 11.4.5 Freshdesk Recent Development 11.5 Atlassian 11.5.1 Atlassian Company Details 11.5.2 Atlassian Business Overview 11.5.3 Atlassian Online Help Desk Introduction 11.5.4 Atlassian Revenue in Online Help Desk Business (2016-2021) 11.5.5 Atlassian Recent Development 11.6 Zoho 11.6.1 Zoho Company Details 11.6.2 Zoho Business Overview 11.6.3 Zoho Online Help Desk Introduction 11.6.4 Zoho Revenue in Online Help Desk Business (2016-2021) 11.6.5 Zoho Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Online Help Desk Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of On-premises Table 3. Key Players of Cloud-based Table 4. Global Online Help Desk Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Online Help Desk Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Online Help Desk Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Online Help Desk Market Share by Regions (2016-2021) Table 8. Global Online Help Desk Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Online Help Desk Market Share by Regions (2022-2027) Table 10. Online Help Desk Market Trends Table 11. Online Help Desk Market Drivers Table 12. Online Help Desk Market Challenges Table 13. Online Help Desk Market Restraints Table 14. Global Online Help Desk Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Online Help Desk Market Share by Players (2016-2021) Table 16. Global Top Online Help Desk Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Online Help Desk as of 2020) Table 17. Ranking of Global Top Online Help Desk Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Online Help Desk Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Online Help Desk Product Solution and Service Table 21. Date of Enter into Online Help Desk Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Online Help Desk Market Size by Type (2016-2021) (US$ Million) Table 24. Global Online Help Desk Revenue Market Share by Type (2016-2021) Table 25. Global Online Help Desk Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Online Help Desk Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Online Help Desk Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Online Help Desk Revenue Market Share by Application (2016-2021) Table 29. Global Online Help Desk Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Online Help Desk Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Online Help Desk Market Size by Type (2016-2021) (US$ Million) Table 32. North America Online Help Desk Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Online Help Desk Market Size by Application (2016-2021) (US$ Million) Table 34. North America Online Help Desk Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Online Help Desk Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Online Help Desk Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Online Help Desk Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Online Help Desk Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Online Help Desk Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Online Help Desk Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Online Help Desk Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Online Help Desk Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Online Help Desk Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Online Help Desk Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Online Help Desk Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Online Help Desk Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Online Help Desk Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Online Help Desk Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Online Help Desk Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Online Help Desk Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Online Help Desk Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Online Help Desk Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Online Help Desk Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Online Help Desk Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Online Help Desk Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Online Help Desk Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Online Help Desk Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Online Help Desk Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Online Help Desk Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Online Help Desk Market Size by Country (2022-2027) & (US$ Million) Table 61. Zendesk Company Details Table 62. Zendesk Business Overview Table 63. Zendesk Online Help Desk Product Table 64. Zendesk Revenue in Online Help Desk Business (2016-2021) & (US$ Million) Table 65. Zendesk Recent Development Table 66. Groove Company Details Table 67. Groove Business Overview Table 68. Groove Online Help Desk Product Table 69. Groove Revenue in Online Help Desk Business (2016-2021) & (US$ Million) Table 70. Groove Recent Development Table 71. HappyFox Company Details Table 72. HappyFox Business Overview Table 73. HappyFox Online Help Desk Product Table 74. HappyFox Revenue in Online Help Desk Business (2016-2021) & (US$ Million) Table 75. HappyFox Recent Development Table 76. Freshdesk Company Details Table 77. Freshdesk Business Overview Table 78. Freshdesk Online Help Desk Product Table 79. Freshdesk Revenue in Online Help Desk Business (2016-2021) & (US$ Million) Table 80. Freshdesk Recent Development Table 81. Atlassian Company Details Table 82. Atlassian Business Overview Table 83. Atlassian Online Help Desk Product Table 84. Atlassian Revenue in Online Help Desk Business (2016-2021) & (US$ Million) Table 85. Atlassian Recent Development Table 86. Zoho Company Details Table 87. Zoho Business Overview Table 88. Zoho Online Help Desk Product Table 89. Zoho Revenue in Online Help Desk Business (2016-2021) & (US$ Million) Table 90. Zoho Recent Development Table 91. Research Programs/Design for This Report Table 92. Key Data Information from Secondary Sources Table 93. Key Data Information from Primary Sources List of Figures Figure 1. Global Online Help Desk Market Share by Type: 2020 VS 2027 Figure 2. On-premises Features Figure 3. Cloud-based Features Figure 4. Global Online Help Desk Market Share by Application: 2020 VS 2027 Figure 5. E-commerce Case Studies Figure 6. Banks Case Studies Figure 7. Others Case Studies Figure 8. Online Help Desk Report Years Considered Figure 9. Global Online Help Desk Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 10. Global Online Help Desk Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 11. Global Online Help Desk Market Share by Regions: 2020 VS 2027 Figure 12. Global Online Help Desk Market Share by Regions (2022-2027) Figure 13. Global Online Help Desk Market Share by Players in 2020 Figure 14. Global Top Online Help Desk Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Online Help Desk as of 2020 Figure 15. The Top 10 and 5 Players Market Share by Online Help Desk Revenue in 2020 Figure 16. Global Online Help Desk Revenue Market Share by Type (2016-2021) Figure 17. Global Online Help Desk Revenue Market Share by Type (2022-2027) Figure 18. North America Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 19. North America Online Help Desk Market Share by Type (2016-2027) Figure 20. North America Online Help Desk Market Share by Application (2016-2027) Figure 21. North America Online Help Desk Market Share by Country (2016-2027) Figure 22. United States Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Canada Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 25. Europe Online Help Desk Market Share by Type (2016-2027) Figure 26. Europe Online Help Desk Market Share by Application (2016-2027) Figure 27. Europe Online Help Desk Market Share by Country (2016-2027) Figure 28. Germany Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. France Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. U.K. Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Italy Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Russia Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Nordic Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Asia-Pacific Online Help Desk Market Share by Type (2016-2027) Figure 36. Asia-Pacific Online Help Desk Market Share by Application (2016-2027) Figure 37. Asia-Pacific Online Help Desk Market Share by Region (2016-2027) Figure 38. China Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. Japan Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. South Korea Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. Southeast Asia Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. India Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Australia Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Latin America Online Help Desk Market Share by Type (2016-2027) Figure 46. Latin America Online Help Desk Market Share by Application (2016-2027) Figure 47. Latin America Online Help Desk Market Share by Country (2016-2027) Figure 48. Mexico Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Brazil Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 51. Middle East & Africa Online Help Desk Market Share by Type (2016-2027) Figure 52. Middle East & Africa Online Help Desk Market Share by Application (2016-2027) Figure 53. Middle East & Africa Online Help Desk Market Share by Country (2016-2027) Figure 54. Turkey Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. Saudi Arabia Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. UAE Online Help Desk Market Size YoY Growth (2016-2027) & (US$ Million) Figure 57. Zendesk Revenue Growth Rate in Online Help Desk Business (2016-2021) Figure 58. Groove Revenue Growth Rate in Online Help Desk Business (2016-2021) Figure 59. HappyFox Revenue Growth Rate in Online Help Desk Business (2016-2021) Figure 60. Freshdesk Revenue Growth Rate in Online Help Desk Business (2016-2021) Figure 61. Atlassian Revenue Growth Rate in Online Help Desk Business (2016-2021) Figure 62. Zoho Revenue Growth Rate in Online Help Desk Business (2016-2021) Figure 63. Bottom-up and Top-down Approaches for This Report Figure 64. Data Triangulation Figure 65. Key Executives Interviewed

Zendesk Groove HappyFox Freshdesk Atlassian Zoho