1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Incident Management Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud Based 1.2.3 On-premises 1.3 Market by Application 1.3.1 Global Incident Management Software Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Large Enterprises 1.3.3 SMEs 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Incident Management Software Market Perspective (2016-2027) 2.2 Incident Management Software Growth Trends by Regions 2.2.1 Incident Management Software Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Incident Management Software Historic Market Share by Regions (2016-2021) 2.2.3 Incident Management Software Forecasted Market Size by Regions (2022-2027) 2.3 Incident Management Software Industry Dynamic 2.3.1 Incident Management Software Market Trends 2.3.2 Incident Management Software Market Drivers 2.3.3 Incident Management Software Market Challenges 2.3.4 Incident Management Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Incident Management Software Players by Revenue 3.1.1 Global Top Incident Management Software Players by Revenue (2016-2021) 3.1.2 Global Incident Management Software Revenue Market Share by Players (2016-2021) 3.2 Global Incident Management Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Incident Management Software Revenue 3.4 Global Incident Management Software Market Concentration Ratio 3.4.1 Global Incident Management Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Incident Management Software Revenue in 2020 3.5 Incident Management Software Key Players Head office and Area Served 3.6 Key Players Incident Management Software Product Solution and Service 3.7 Date of Enter into Incident Management Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Incident Management Software Breakdown Data by Type 4.1 Global Incident Management Software Historic Market Size by Type (2016-2021) 4.2 Global Incident Management Software Forecasted Market Size by Type (2022-2027) 5 Incident Management Software Breakdown Data by Application 5.1 Global Incident Management Software Historic Market Size by Application (2016-2021) 5.2 Global Incident Management Software Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Incident Management Software Market Size (2016-2027) 6.2 North America Incident Management Software Market Size by Type 6.2.1 North America Incident Management Software Market Size by Type (2016-2021) 6.2.2 North America Incident Management Software Market Size by Type (2022-2027) 6.2.3 North America Incident Management Software Market Size by Type (2016-2027) 6.3 North America Incident Management Software Market Size by Application 6.3.1 North America Incident Management Software Market Size by Application (2016-2021) 6.3.2 North America Incident Management Software Market Size by Application (2022-2027) 6.3.3 North America Incident Management Software Market Size by Application (2016-2027) 6.4 North America Incident Management Software Market Size by Country 6.4.1 North America Incident Management Software Market Size by Country (2016-2021) 6.4.2 North America Incident Management Software Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Incident Management Software Market Size (2016-2027) 7.2 Europe Incident Management Software Market Size by Type 7.2.1 Europe Incident Management Software Market Size by Type (2016-2021) 7.2.2 Europe Incident Management Software Market Size by Type (2022-2027) 7.2.3 Europe Incident Management Software Market Size by Type (2016-2027) 7.3 Europe Incident Management Software Market Size by Application 7.3.1 Europe Incident Management Software Market Size by Application (2016-2021) 7.3.2 Europe Incident Management Software Market Size by Application (2022-2027) 7.3.3 Europe Incident Management Software Market Size by Application (2016-2027) 7.4 Europe Incident Management Software Market Size by Country 7.4.1 Europe Incident Management Software Market Size by Country (2016-2021) 7.4.2 Europe Incident Management Software Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Incident Management Software Market Size (2016-2027) 8.2 Asia-Pacific Incident Management Software Market Size by Type 8.2.1 Asia-Pacific Incident Management Software Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Incident Management Software Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Incident Management Software Market Size by Type (2016-2027) 8.3 Asia-Pacific Incident Management Software Market Size by Application 8.3.1 Asia-Pacific Incident Management Software Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Incident Management Software Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Incident Management Software Market Size by Application (2016-2027) 8.4 Asia-Pacific Incident Management Software Market Size by Region 8.4.1 Asia-Pacific Incident Management Software Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Incident Management Software Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Incident Management Software Market Size (2016-2027) 9.2 Latin America Incident Management Software Market Size by Type 9.2.1 Latin America Incident Management Software Market Size by Type (2016-2021) 9.2.2 Latin America Incident Management Software Market Size by Type (2022-2027) 9.2.3 Latin America Incident Management Software Market Size by Type (2016-2027) 9.3 Latin America Incident Management Software Market Size by Application 9.3.1 Latin America Incident Management Software Market Size by Application (2016-2021) 9.3.2 Latin America Incident Management Software Market Size by Application (2022-2027) 9.3.3 Latin America Incident Management Software Market Size by Application (2016-2027) 9.4 Latin America Incident Management Software Market Size by Country 9.4.1 Latin America Incident Management Software Market Size by Country (2016-2021) 9.4.2 Latin America Incident Management Software Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Incident Management Software Market Size (2016-2027) 10.2 Middle East & Africa Incident Management Software Market Size by Type 10.2.1 Middle East & Africa Incident Management Software Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Incident Management Software Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Incident Management Software Market Size by Type (2016-2027) 10.3 Middle East & Africa Incident Management Software Market Size by Application 10.3.1 Middle East & Africa Incident Management Software Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Incident Management Software Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Incident Management Software Market Size by Application (2016-2027) 10.4 Middle East & Africa Incident Management Software Market Size by Country 10.4.1 Middle East & Africa Incident Management Software Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Incident Management Software Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Zendesk 11.1.1 Zendesk Company Details 11.1.2 Zendesk Business Overview 11.1.3 Zendesk Incident Management Software Introduction 11.1.4 Zendesk Revenue in Incident Management Software Business (2016-2021) 11.1.5 Zendesk Recent Development 11.2 SolarWinds 11.2.1 SolarWinds Company Details 11.2.2 SolarWinds Business Overview 11.2.3 SolarWinds Incident Management Software Introduction 11.2.4 SolarWinds Revenue in Incident Management Software Business (2016-2021) 11.2.5 SolarWinds Recent Development 11.3 Freshwork 11.3.1 Freshwork Company Details 11.3.2 Freshwork Business Overview 11.3.3 Freshwork Incident Management Software Introduction 11.3.4 Freshwork Revenue in Incident Management Software Business (2016-2021) 11.3.5 Freshwork Recent Development 11.4 SoftExpert 11.4.1 SoftExpert Company Details 11.4.2 SoftExpert Business Overview 11.4.3 SoftExpert Incident Management Software Introduction 11.4.4 SoftExpert Revenue in Incident Management Software Business (2016-2021) 11.4.5 SoftExpert Recent Development 11.5 ManageEngine 11.5.1 ManageEngine Company Details 11.5.2 ManageEngine Business Overview 11.5.3 ManageEngine Incident Management Software Introduction 11.5.4 ManageEngine Revenue in Incident Management Software Business (2016-2021) 11.5.5 ManageEngine Recent Development 11.6 OpsGenie 11.6.1 OpsGenie Company Details 11.6.2 OpsGenie Business Overview 11.6.3 OpsGenie Incident Management Software Introduction 11.6.4 OpsGenie Revenue in Incident Management Software Business (2016-2021) 11.6.5 OpsGenie Recent Development 11.7 Cura 11.7.1 Cura Company Details 11.7.2 Cura Business Overview 11.7.3 Cura Incident Management Software Introduction 11.7.4 Cura Revenue in Incident Management Software Business (2016-2021) 11.7.5 Cura Recent Development 11.8 LogicManager 11.8.1 LogicManager Company Details 11.8.2 LogicManager Business Overview 11.8.3 LogicManager Incident Management Software Introduction 11.8.4 LogicManager Revenue in Incident Management Software Business (2016-2021) 11.8.5 LogicManager Recent Development 11.9 Resolver 11.9.1 Resolver Company Details 11.9.2 Resolver Business Overview 11.9.3 Resolver Incident Management Software Introduction 11.9.4 Resolver Revenue in Incident Management Software Business (2016-2021) 11.9.5 Resolver Recent Development 11.10 Enablon 11.10.1 Enablon Company Details 11.10.2 Enablon Business Overview 11.10.3 Enablon Incident Management Software Introduction 11.10.4 Enablon Revenue in Incident Management Software Business (2016-2021) 11.10.5 Enablon Recent Development 11.11 Samanage 11.11.1 Samanage Company Details 11.11.2 Samanage Business Overview 11.11.3 Samanage Incident Management Software Introduction 11.11.4 Samanage Revenue in Incident Management Software Business (2016-2021) 11.11.5 Samanage Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Incident Management Software Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud Based Table 3. Key Players of On-premises Table 4. Global Incident Management Software Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Incident Management Software Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Incident Management Software Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Incident Management Software Market Share by Regions (2016-2021) Table 8. Global Incident Management Software Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Incident Management Software Market Share by Regions (2022-2027) Table 10. Incident Management Software Market Trends Table 11. Incident Management Software Market Drivers Table 12. Incident Management Software Market Challenges Table 13. Incident Management Software Market Restraints Table 14. Global Incident Management Software Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Incident Management Software Market Share by Players (2016-2021) Table 16. Global Top Incident Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Incident Management Software as of 2020) Table 17. Ranking of Global Top Incident Management Software Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Incident Management Software Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Incident Management Software Product Solution and Service Table 21. Date of Enter into Incident Management Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Incident Management Software Market Size by Type (2016-2021) (US$ Million) Table 24. Global Incident Management Software Revenue Market Share by Type (2016-2021) Table 25. Global Incident Management Software Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Incident Management Software Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Incident Management Software Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Incident Management Software Revenue Market Share by Application (2016-2021) Table 29. Global Incident Management Software Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Incident Management Software Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Incident Management Software Market Size by Type (2016-2021) (US$ Million) Table 32. North America Incident Management Software Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Incident Management Software Market Size by Application (2016-2021) (US$ Million) Table 34. North America Incident Management Software Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Incident Management Software Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Incident Management Software Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Incident Management Software Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Incident Management Software Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Incident Management Software Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Incident Management Software Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Incident Management Software Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Incident Management Software Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Incident Management Software Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Incident Management Software Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Incident Management Software Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Incident Management Software Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Incident Management Software Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Incident Management Software Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Incident Management Software Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Incident Management Software Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Incident Management Software Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Incident Management Software Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Incident Management Software Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Incident Management Software Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Incident Management Software Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Incident Management Software Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Incident Management Software Market Size by Country (2022-2027) & (US$ Million) Table 61. Zendesk Company Details Table 62. Zendesk Business Overview Table 63. Zendesk Incident Management Software Product Table 64. Zendesk Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 65. Zendesk Recent Development Table 66. SolarWinds Company Details Table 67. SolarWinds Business Overview Table 68. SolarWinds Incident Management Software Product Table 69. SolarWinds Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 70. SolarWinds Recent Development Table 71. Freshwork Company Details Table 72. Freshwork Business Overview Table 73. Freshwork Incident Management Software Product Table 74. Freshwork Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 75. Freshwork Recent Development Table 76. SoftExpert Company Details Table 77. SoftExpert Business Overview Table 78. SoftExpert Incident Management Software Product Table 79. SoftExpert Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 80. SoftExpert Recent Development Table 81. ManageEngine Company Details Table 82. ManageEngine Business Overview Table 83. ManageEngine Incident Management Software Product Table 84. ManageEngine Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 85. ManageEngine Recent Development Table 86. OpsGenie Company Details Table 87. OpsGenie Business Overview Table 88. OpsGenie Incident Management Software Product Table 89. OpsGenie Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 90. OpsGenie Recent Development Table 91. Cura Company Details Table 92. Cura Business Overview Table 93. Cura Incident Management Software Product Table 94. Cura Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 95. Cura Recent Development Table 96. LogicManager Company Details Table 97. LogicManager Business Overview Table 98. LogicManager Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 99. LogicManager Recent Development Table 100. Resolver Company Details Table 101. Resolver Business Overview Table 102. Resolver Incident Management Software Product Table 103. Resolver Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 104. Resolver Recent Development Table 105. Enablon Company Details Table 106. Enablon Business Overview Table 107. Enablon Incident Management Software Product Table 108. Enablon Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 109. Enablon Recent Development Table 110. Samanage Company Details Table 111. Samanage Business Overview Table 112. Samanage Incident Management Software Product Table 113. Samanage Revenue in Incident Management Software Business (2016-2021) & (US$ Million) Table 114. Samanage Recent Development Table 115. Research Programs/Design for This Report Table 116. Key Data Information from Secondary Sources Table 117. Key Data Information from Primary Sources List of Figures Figure 1. Global Incident Management Software Market Share by Type: 2020 VS 2027 Figure 2. Cloud Based Features Figure 3. On-premises Features Figure 4. Global Incident Management Software Market Share by Application: 2020 VS 2027 Figure 5. Large Enterprises Case Studies Figure 6. SMEs Case Studies Figure 7. Incident Management Software Report Years Considered Figure 8. Global Incident Management Software Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Incident Management Software Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Incident Management Software Market Share by Regions: 2020 VS 2027 Figure 11. Global Incident Management Software Market Share by Regions (2022-2027) Figure 12. Global Incident Management Software Market Share by Players in 2020 Figure 13. Global Top Incident Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Incident Management Software as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Incident Management Software Revenue in 2020 Figure 15. Global Incident Management Software Revenue Market Share by Type (2016-2021) Figure 16. Global Incident Management Software Revenue Market Share by Type (2022-2027) Figure 17. North America Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Incident Management Software Market Share by Type (2016-2027) Figure 19. North America Incident Management Software Market Share by Application (2016-2027) Figure 20. North America Incident Management Software Market Share by Country (2016-2027) Figure 21. United States Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Incident Management Software Market Share by Type (2016-2027) Figure 25. Europe Incident Management Software Market Share by Application (2016-2027) Figure 26. Europe Incident Management Software Market Share by Country (2016-2027) Figure 27. Germany Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Incident Management Software Market Share by Type (2016-2027) Figure 35. Asia-Pacific Incident Management Software Market Share by Application (2016-2027) Figure 36. Asia-Pacific Incident Management Software Market Share by Region (2016-2027) Figure 37. China Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Incident Management Software Market Share by Type (2016-2027) Figure 45. Latin America Incident Management Software Market Share by Application (2016-2027) Figure 46. Latin America Incident Management Software Market Share by Country (2016-2027) Figure 47. Mexico Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Incident Management Software Market Share by Type (2016-2027) Figure 51. Middle East & Africa Incident Management Software Market Share by Application (2016-2027) Figure 52. Middle East & Africa Incident Management Software Market Share by Country (2016-2027) Figure 53. Turkey Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Incident Management Software Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. Zendesk Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 57. SolarWinds Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 58. Freshwork Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 59. SoftExpert Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 60. ManageEngine Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 61. OpsGenie Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 62. Cura Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 63. LogicManager Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 64. Resolver Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 65. Enablon Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 66. Samanage Revenue Growth Rate in Incident Management Software Business (2016-2021) Figure 67. Bottom-up and Top-down Approaches for This Report Figure 68. Data Triangulation Figure 69. Key Executives Interviewed

Zendesk SolarWinds Freshwork SoftExpert ManageEngine OpsGenie Cura LogicManager Resolver Enablon Samanage