1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Call Center AI Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud-Based 1.2.3 On-Premise 1.3 Market by Application 1.3.1 Global Call Center AI Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 BFSI 1.3.3 Retail and E-commerce 1.3.4 Telecommunications 1.3.5 Health Care 1.3.6 Media and Entertainment 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Call Center AI Market Perspective (2016-2027) 2.2 Call Center AI Growth Trends by Regions 2.2.1 Call Center AI Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Call Center AI Historic Market Share by Regions (2016-2021) 2.2.3 Call Center AI Forecasted Market Size by Regions (2022-2027) 2.3 Call Center AI Industry Dynamic 2.3.1 Call Center AI Market Trends 2.3.2 Call Center AI Market Drivers 2.3.3 Call Center AI Market Challenges 2.3.4 Call Center AI Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Call Center AI Players by Revenue 3.1.1 Global Top Call Center AI Players by Revenue (2016-2021) 3.1.2 Global Call Center AI Revenue Market Share by Players (2016-2021) 3.2 Global Call Center AI Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Call Center AI Revenue 3.4 Global Call Center AI Market Concentration Ratio 3.4.1 Global Call Center AI Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Call Center AI Revenue in 2020 3.5 Call Center AI Key Players Head office and Area Served 3.6 Key Players Call Center AI Product Solution and Service 3.7 Date of Enter into Call Center AI Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Call Center AI Breakdown Data by Type 4.1 Global Call Center AI Historic Market Size by Type (2016-2021) 4.2 Global Call Center AI Forecasted Market Size by Type (2022-2027) 5 Call Center AI Breakdown Data by Application 5.1 Global Call Center AI Historic Market Size by Application (2016-2021) 5.2 Global Call Center AI Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Call Center AI Market Size (2016-2027) 6.2 North America Call Center AI Market Size by Type 6.2.1 North America Call Center AI Market Size by Type (2016-2021) 6.2.2 North America Call Center AI Market Size by Type (2022-2027) 6.2.3 North America Call Center AI Market Size by Type (2016-2027) 6.3 North America Call Center AI Market Size by Application 6.3.1 North America Call Center AI Market Size by Application (2016-2021) 6.3.2 North America Call Center AI Market Size by Application (2022-2027) 6.3.3 North America Call Center AI Market Size by Application (2016-2027) 6.4 North America Call Center AI Market Size by Country 6.4.1 North America Call Center AI Market Size by Country (2016-2021) 6.4.2 North America Call Center AI Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Call Center AI Market Size (2016-2027) 7.2 Europe Call Center AI Market Size by Type 7.2.1 Europe Call Center AI Market Size by Type (2016-2021) 7.2.2 Europe Call Center AI Market Size by Type (2022-2027) 7.2.3 Europe Call Center AI Market Size by Type (2016-2027) 7.3 Europe Call Center AI Market Size by Application 7.3.1 Europe Call Center AI Market Size by Application (2016-2021) 7.3.2 Europe Call Center AI Market Size by Application (2022-2027) 7.3.3 Europe Call Center AI Market Size by Application (2016-2027) 7.4 Europe Call Center AI Market Size by Country 7.4.1 Europe Call Center AI Market Size by Country (2016-2021) 7.4.2 Europe Call Center AI Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Call Center AI Market Size (2016-2027) 8.2 Asia-Pacific Call Center AI Market Size by Type 8.2.1 Asia-Pacific Call Center AI Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Call Center AI Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Call Center AI Market Size by Type (2016-2027) 8.3 Asia-Pacific Call Center AI Market Size by Application 8.3.1 Asia-Pacific Call Center AI Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Call Center AI Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Call Center AI Market Size by Application (2016-2027) 8.4 Asia-Pacific Call Center AI Market Size by Region 8.4.1 Asia-Pacific Call Center AI Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Call Center AI Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Call Center AI Market Size (2016-2027) 9.2 Latin America Call Center AI Market Size by Type 9.2.1 Latin America Call Center AI Market Size by Type (2016-2021) 9.2.2 Latin America Call Center AI Market Size by Type (2022-2027) 9.2.3 Latin America Call Center AI Market Size by Type (2016-2027) 9.3 Latin America Call Center AI Market Size by Application 9.3.1 Latin America Call Center AI Market Size by Application (2016-2021) 9.3.2 Latin America Call Center AI Market Size by Application (2022-2027) 9.3.3 Latin America Call Center AI Market Size by Application (2016-2027) 9.4 Latin America Call Center AI Market Size by Country 9.4.1 Latin America Call Center AI Market Size by Country (2016-2021) 9.4.2 Latin America Call Center AI Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Call Center AI Market Size (2016-2027) 10.2 Middle East & Africa Call Center AI Market Size by Type 10.2.1 Middle East & Africa Call Center AI Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Call Center AI Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Call Center AI Market Size by Type (2016-2027) 10.3 Middle East & Africa Call Center AI Market Size by Application 10.3.1 Middle East & Africa Call Center AI Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Call Center AI Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Call Center AI Market Size by Application (2016-2027) 10.4 Middle East & Africa Call Center AI Market Size by Country 10.4.1 Middle East & Africa Call Center AI Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Call Center AI Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 IBM (US) 11.1.1 IBM (US) Company Details 11.1.2 IBM (US) Business Overview 11.1.3 IBM (US) Call Center AI Introduction 11.1.4 IBM (US) Revenue in Call Center AI Business (2016-2021) 11.1.5 IBM (US) Recent Development 11.2 Google (US) 11.2.1 Google (US) Company Details 11.2.2 Google (US) Business Overview 11.2.3 Google (US) Call Center AI Introduction 11.2.4 Google (US) Revenue in Call Center AI Business (2016-2021) 11.2.5 Google (US) Recent Development 11.3 Microsoft (US) 11.3.1 Microsoft (US) Company Details 11.3.2 Microsoft (US) Business Overview 11.3.3 Microsoft (US) Call Center AI Introduction 11.3.4 Microsoft (US) Revenue in Call Center AI Business (2016-2021) 11.3.5 Microsoft (US) Recent Development 11.4 Oracle (US) 11.4.1 Oracle (US) Company Details 11.4.2 Oracle (US) Business Overview 11.4.3 Oracle (US) Call Center AI Introduction 11.4.4 Oracle (US) Revenue in Call Center AI Business (2016-2021) 11.4.5 Oracle (US) Recent Development 11.5 SAP (Germany) 11.5.1 SAP (Germany) Company Details 11.5.2 SAP (Germany) Business Overview 11.5.3 SAP (Germany) Call Center AI Introduction 11.5.4 SAP (Germany) Revenue in Call Center AI Business (2016-2021) 11.5.5 SAP (Germany) Recent Development 11.6 AWS (US) 11.6.1 AWS (US) Company Details 11.6.2 AWS (US) Business Overview 11.6.3 AWS (US) Call Center AI Introduction 11.6.4 AWS (US) Revenue in Call Center AI Business (2016-2021) 11.6.5 AWS (US) Recent Development 11.7 Nuance Communications (US) 11.7.1 Nuance Communications (US) Company Details 11.7.2 Nuance Communications (US) Business Overview 11.7.3 Nuance Communications (US) Call Center AI Introduction 11.7.4 Nuance Communications (US) Revenue in Call Center AI Business (2016-2021) 11.7.5 Nuance Communications (US) Recent Development 11.8 Avaya (US) 11.8.1 Avaya (US) Company Details 11.8.2 Avaya (US) Business Overview 11.8.3 Avaya (US) Call Center AI Introduction 11.8.4 Avaya (US) Revenue in Call Center AI Business (2016-2021) 11.8.5 Avaya (US) Recent Development 11.9 Haptik (India) 11.9.1 Haptik (India) Company Details 11.9.2 Haptik (India) Business Overview 11.9.3 Haptik (India) Call Center AI Introduction 11.9.4 Haptik (India) Revenue in Call Center AI Business (2016-2021) 11.9.5 Haptik (India) Recent Development 11.10 Artificial Solutions (Spain) 11.10.1 Artificial Solutions (Spain) Company Details 11.10.2 Artificial Solutions (Spain) Business Overview 11.10.3 Artificial Solutions (Spain) Call Center AI Introduction 11.10.4 Artificial Solutions (Spain) Revenue in Call Center AI Business (2016-2021) 11.10.5 Artificial Solutions (Spain) Recent Development 11.11 Zendesk (US) 11.11.1 Zendesk (US) Company Details 11.11.2 Zendesk (US) Business Overview 11.11.3 Zendesk (US) Call Center AI Introduction 11.11.4 Zendesk (US) Revenue in Call Center AI Business (2016-2021) 11.11.5 Zendesk (US) Recent Development 11.12 Conversica (US) 11.12.1 Conversica (US) Company Details 11.12.2 Conversica (US) Business Overview 11.12.3 Conversica (US) Call Center AI Introduction 11.12.4 Conversica (US) Revenue in Call Center AI Business (2016-2021) 11.12.5 Conversica (US) Recent Development 11.13 Rulai (US) 11.13.1 Rulai (US) Company Details 11.13.2 Rulai (US) Business Overview 11.13.3 Rulai (US) Call Center AI Introduction 11.13.4 Rulai (US) Revenue in Call Center AI Business (2016-2021) 11.13.5 Rulai (US) Recent Development 11.14 Inbenta Technologies (US) 11.14.1 Inbenta Technologies (US) Company Details 11.14.2 Inbenta Technologies (US) Business Overview 11.14.3 Inbenta Technologies (US) Call Center AI Introduction 11.14.4 Inbenta Technologies (US) Revenue in Call Center AI Business (2016-2021) 11.14.5 Inbenta Technologies (US) Recent Development 11.15 Kore.ai (US) 11.15.1 Kore.ai (US) Company Details 11.15.2 Kore.ai (US) Business Overview 11.15.3 Kore.ai (US) Call Center AI Introduction 11.15.4 Kore.ai (US) Revenue in Call Center AI Business (2016-2021) 11.15.5 Kore.ai (US) Recent Development 11.16 EdgeVerve Systems (Infosys) (India) 11.16.1 EdgeVerve Systems (Infosys) (India) Company Details 11.16.2 EdgeVerve Systems (Infosys) (India) Business Overview 11.16.3 EdgeVerve Systems (Infosys) (India) Call Center AI Introduction 11.16.4 EdgeVerve Systems (Infosys) (India) Revenue in Call Center AI Business (2016-2021) 11.16.5 EdgeVerve Systems (Infosys) (India) Recent Development 11.17 Pypestream (US) 11.17.1 Pypestream (US) Company Details 11.17.2 Pypestream (US) Business Overview 11.17.3 Pypestream (US) Call Center AI Introduction 11.17.4 Pypestream (US) Revenue in Call Center AI Business (2016-2021) 11.17.5 Pypestream (US) Recent Development 11.18 Avaamo (US) 11.18.1 Avaamo (US) Company Details 11.18.2 Avaamo (US) Business Overview 11.18.3 Avaamo (US) Call Center AI Introduction 11.18.4 Avaamo (US) Revenue in Call Center AI Business (2016-2021) 11.18.5 Avaamo (US) Recent Development 11.18 Talkdesk (US) .1 Talkdesk (US) Company Details .2 Talkdesk (US) Business Overview .3 Talkdesk (US) Call Center AI Introduction .4 Talkdesk (US) Revenue in Call Center AI Business (2016-2021) .5 Talkdesk (US) Recent Development 11.20 NICE inContact (US) 11.20.1 NICE inContact (US) Company Details 11.20.2 NICE inContact (US) Business Overview 11.20.3 NICE inContact (US) Call Center AI Introduction 11.20.4 NICE inContact (US) Revenue in Call Center AI Business (2016-2021) 11.20.5 NICE inContact (US) Recent Development 11.21 Creative Virtual (UK) 11.21.1 Creative Virtual (UK) Company Details 11.21.2 Creative Virtual (UK) Business Overview 11.21.3 Creative Virtual (UK) Call Center AI Introduction 11.21.4 Creative Virtual (UK) Revenue in Call Center AI Business (2016-2021) 11.21.5 Creative Virtual (UK) Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Call Center AI Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud-Based Table 3. Key Players of On-Premise Table 4. Global Call Center AI Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Call Center AI Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Call Center AI Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Call Center AI Market Share by Regions (2016-2021) Table 8. Global Call Center AI Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Call Center AI Market Share by Regions (2022-2027) Table 10. Call Center AI Market Trends Table 11. Call Center AI Market Drivers Table 12. Call Center AI Market Challenges Table 13. Call Center AI Market Restraints Table 14. Global Call Center AI Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Call Center AI Market Share by Players (2016-2021) Table 16. Global Top Call Center AI Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center AI as of 2020) Table 17. Ranking of Global Top Call Center AI Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Call Center AI Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Call Center AI Product Solution and Service Table 21. Date of Enter into Call Center AI Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Call Center AI Market Size by Type (2016-2021) (US$ Million) Table 24. Global Call Center AI Revenue Market Share by Type (2016-2021) Table 25. Global Call Center AI Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Call Center AI Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Call Center AI Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Call Center AI Revenue Market Share by Application (2016-2021) Table 29. Global Call Center AI Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Call Center AI Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Call Center AI Market Size by Type (2016-2021) (US$ Million) Table 32. North America Call Center AI Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Call Center AI Market Size by Application (2016-2021) (US$ Million) Table 34. North America Call Center AI Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Call Center AI Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Call Center AI Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Call Center AI Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Call Center AI Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Call Center AI Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Call Center AI Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Call Center AI Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Call Center AI Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Call Center AI Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Call Center AI Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Call Center AI Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Call Center AI Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Call Center AI Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Call Center AI Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Call Center AI Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Call Center AI Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Call Center AI Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Call Center AI Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Call Center AI Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Call Center AI Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Call Center AI Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Call Center AI Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Call Center AI Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Call Center AI Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Call Center AI Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Call Center AI Market Size by Country (2022-2027) & (US$ Million) Table 61. IBM (US) Company Details Table 62. IBM (US) Business Overview Table 63. IBM (US) Call Center AI Product Table 64. IBM (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 65. IBM (US) Recent Development Table 66. Google (US) Company Details Table 67. Google (US) Business Overview Table 68. Google (US) Call Center AI Product Table 69. Google (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 70. Google (US) Recent Development Table 71. Microsoft (US) Company Details Table 72. Microsoft (US) Business Overview Table 73. Microsoft (US) Call Center AI Product Table 74. Microsoft (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 75. Microsoft (US) Recent Development Table 76. Oracle (US) Company Details Table 77. Oracle (US) Business Overview Table 78. Oracle (US) Call Center AI Product Table 79. Oracle (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 80. Oracle (US) Recent Development Table 81. SAP (Germany) Company Details Table 82. SAP (Germany) Business Overview Table 83. SAP (Germany) Call Center AI Product Table 84. SAP (Germany) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 85. SAP (Germany) Recent Development Table 86. AWS (US) Company Details Table 87. AWS (US) Business Overview Table 88. AWS (US) Call Center AI Product Table 89. AWS (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 90. AWS (US) Recent Development Table 91. Nuance Communications (US) Company Details Table 92. Nuance Communications (US) Business Overview Table 93. Nuance Communications (US) Call Center AI Product Table 94. Nuance Communications (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 95. Nuance Communications (US) Recent Development Table 96. Avaya (US) Company Details Table 97. Avaya (US) Business Overview Table 98. Avaya (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 99. Avaya (US) Recent Development Table 100. Haptik (India) Company Details Table 101. Haptik (India) Business Overview Table 102. Haptik (India) Call Center AI Product Table 103. Haptik (India) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 104. Haptik (India) Recent Development Table 105. Artificial Solutions (Spain) Company Details Table 106. Artificial Solutions (Spain) Business Overview Table 107. Artificial Solutions (Spain) Call Center AI Product Table 108. Artificial Solutions (Spain) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 109. Artificial Solutions (Spain) Recent Development Table 110. Zendesk (US) Company Details Table 111. Zendesk (US) Business Overview Table 112. Zendesk (US) Call Center AI Product Table 113. Zendesk (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 114. Zendesk (US) Recent Development Table 115. Conversica (US) Company Details Table 116. Conversica (US) Business Overview Table 117. Conversica (US) Call Center AI Product Table 118. Conversica (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 119. Conversica (US) Recent Development Table 120. Rulai (US) Company Details Table 121. Rulai (US) Business Overview Table 122. Rulai (US) Call Center AI Product Table 123. Rulai (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 124. Rulai (US) Recent Development Table 125. Inbenta Technologies (US) Company Details Table 126. Inbenta Technologies (US) Business Overview Table 127. Inbenta Technologies (US) Call Center AI Product Table 128. Inbenta Technologies (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 129. Inbenta Technologies (US) Recent Development Table 130. Kore.ai (US) Company Details Table 131. Kore.ai (US) Business Overview Table 132. Kore.ai (US) Call Center AI Product Table 133. Kore.ai (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 134. Kore.ai (US) Recent Development Table 135. EdgeVerve Systems (Infosys) (India) Company Details Table 136. EdgeVerve Systems (Infosys) (India) Business Overview Table 137. EdgeVerve Systems (Infosys) (India) Call Center AI Product Table 138. EdgeVerve Systems (Infosys) (India) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 139. EdgeVerve Systems (Infosys) (India) Recent Development Table 140. Pypestream (US) Company Details Table 141. Pypestream (US) Business Overview Table 142. Pypestream (US) Call Center AI Product Table 143. Pypestream (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 144. Pypestream (US) Recent Development Table 145. Avaamo (US) Company Details Table 146. Avaamo (US) Business Overview Table 147. Avaamo (US) Call Center AI Product Table 148. Avaamo (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 149. Avaamo (US) Recent Development Table 150. Talkdesk (US) Company Details Table 151. Talkdesk (US) Business Overview Table 152. Talkdesk (US) Call Center AI Product Table 153. Talkdesk (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 154. Talkdesk (US) Recent Development Table 155. NICE inContact (US) Company Details Table 156. NICE inContact (US) Business Overview Table 157. NICE inContact (US) Call Center AI Product Table 158. NICE inContact (US) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 159. NICE inContact (US) Recent Development Table 160. Creative Virtual (UK) Company Details Table 161. Creative Virtual (UK) Business Overview Table 162. Creative Virtual (UK) Call Center AI Product Table 163. Creative Virtual (UK) Revenue in Call Center AI Business (2016-2021) & (US$ Million) Table 164. Creative Virtual (UK) Recent Development Table 165. Research Programs/Design for This Report Table 166. Key Data Information from Secondary Sources Table 167. Key Data Information from Primary Sources List of Figures Figure 1. Global Call Center AI Market Share by Type: 2020 VS 2027 Figure 2. Cloud-Based Features Figure 3. On-Premise Features Figure 4. Global Call Center AI Market Share by Application: 2020 VS 2027 Figure 5. BFSI Case Studies Figure 6. Retail and E-commerce Case Studies Figure 7. Telecommunications Case Studies Figure 8. Health Care Case Studies Figure 9. Media and Entertainment Case Studies Figure 10. Call Center AI Report Years Considered Figure 11. Global Call Center AI Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 12. Global Call Center AI Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 13. Global Call Center AI Market Share by Regions: 2020 VS 2027 Figure 14. Global Call Center AI Market Share by Regions (2022-2027) Figure 15. Global Call Center AI Market Share by Players in 2020 Figure 16. Global Top Call Center AI Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center AI as of 2020 Figure 17. The Top 10 and 5 Players Market Share by Call Center AI Revenue in 2020 Figure 18. Global Call Center AI Revenue Market Share by Type (2016-2021) Figure 19. Global Call Center AI Revenue Market Share by Type (2022-2027) Figure 20. North America Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 21. North America Call Center AI Market Share by Type (2016-2027) Figure 22. North America Call Center AI Market Share by Application (2016-2027) Figure 23. North America Call Center AI Market Share by Country (2016-2027) Figure 24. United States Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 25. Canada Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 26. Europe Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 27. Europe Call Center AI Market Share by Type (2016-2027) Figure 28. Europe Call Center AI Market Share by Application (2016-2027) Figure 29. Europe Call Center AI Market Share by Country (2016-2027) Figure 30. Germany Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. France Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. U.K. Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Italy Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Russia Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Nordic Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Asia-Pacific Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 37. Asia-Pacific Call Center AI Market Share by Type (2016-2027) Figure 38. Asia-Pacific Call Center AI Market Share by Application (2016-2027) Figure 39. Asia-Pacific Call Center AI Market Share by Region (2016-2027) Figure 40. China Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. Japan Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. South Korea Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Southeast Asia Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. India Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Australia Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. Latin America Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 47. Latin America Call Center AI Market Share by Type (2016-2027) Figure 48. Latin America Call Center AI Market Share by Application (2016-2027) Figure 49. Latin America Call Center AI Market Share by Country (2016-2027) Figure 50. Mexico Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 51. Brazil Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Middle East & Africa Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 53. Middle East & Africa Call Center AI Market Share by Type (2016-2027) Figure 54. Middle East & Africa Call Center AI Market Share by Application (2016-2027) Figure 55. Middle East & Africa Call Center AI Market Share by Country (2016-2027) Figure 56. Turkey Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 57. Saudi Arabia Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. UAE Call Center AI Market Size YoY Growth (2016-2027) & (US$ Million) Figure 59. IBM (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 60. Google (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 61. Microsoft (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 62. Oracle (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 63. SAP (Germany) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 64. AWS (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 65. Nuance Communications (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 66. Avaya (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 67. Haptik (India) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 68. Artificial Solutions (Spain) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 69. Zendesk (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 70. Conversica (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 71. Rulai (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 72. Inbenta Technologies (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 73. Kore.ai (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 74. EdgeVerve Systems (Infosys) (India) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 75. Pypestream (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 76. Avaamo (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 77. Talkdesk (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 78. NICE inContact (US) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 79. Creative Virtual (UK) Revenue Growth Rate in Call Center AI Business (2016-2021) Figure 80. Bottom-up and Top-down Approaches for This Report Figure 81. Data Triangulation Figure 82. Key Executives Interviewed

IBM (US) Google (US) Microsoft (US) Oracle (US) SAP (Germany) AWS (US) Nuance Communications (US) Avaya (US) Haptik (India) Artificial Solutions (Spain) Zendesk (US) Conversica (US) Rulai (US) Inbenta Technologies (US) Kore.ai (US) EdgeVerve Systems (Infosys) (India) Pypestream (US) Avaamo (US) Talkdesk (US) NICE inContact (US) Creative Virtual (UK)