1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Chatbots Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Software 1.2.3 Services 1.3 Market by Application 1.3.1 Global Chatbots Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Websites 1.3.3 Contact Centers 1.3.4 Social Media 1.3.5 Mobile Platform 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Chatbots Market Perspective (2016-2027) 2.2 Chatbots Growth Trends by Regions 2.2.1 Chatbots Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Chatbots Historic Market Share by Regions (2016-2021) 2.2.3 Chatbots Forecasted Market Size by Regions (2022-2027) 2.3 Chatbots Industry Dynamic 2.3.1 Chatbots Market Trends 2.3.2 Chatbots Market Drivers 2.3.3 Chatbots Market Challenges 2.3.4 Chatbots Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Chatbots Players by Revenue 3.1.1 Global Top Chatbots Players by Revenue (2016-2021) 3.1.2 Global Chatbots Revenue Market Share by Players (2016-2021) 3.2 Global Chatbots Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Chatbots Revenue 3.4 Global Chatbots Market Concentration Ratio 3.4.1 Global Chatbots Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Chatbots Revenue in 2020 3.5 Chatbots Key Players Head office and Area Served 3.6 Key Players Chatbots Product Solution and Service 3.7 Date of Enter into Chatbots Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Chatbots Breakdown Data by Type 4.1 Global Chatbots Historic Market Size by Type (2016-2021) 4.2 Global Chatbots Forecasted Market Size by Type (2022-2027) 5 Chatbots Breakdown Data by Application 5.1 Global Chatbots Historic Market Size by Application (2016-2021) 5.2 Global Chatbots Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Chatbots Market Size (2016-2027) 6.2 North America Chatbots Market Size by Type 6.2.1 North America Chatbots Market Size by Type (2016-2021) 6.2.2 North America Chatbots Market Size by Type (2022-2027) 6.2.3 North America Chatbots Market Size by Type (2016-2027) 6.3 North America Chatbots Market Size by Application 6.3.1 North America Chatbots Market Size by Application (2016-2021) 6.3.2 North America Chatbots Market Size by Application (2022-2027) 6.3.3 North America Chatbots Market Size by Application (2016-2027) 6.4 North America Chatbots Market Size by Country 6.4.1 North America Chatbots Market Size by Country (2016-2021) 6.4.2 North America Chatbots Market Size by Country (2022-2027) 6.4.3 United States 6.4.3 Canada 7 Europe 7.1 Europe Chatbots Market Size (2016-2027) 7.2 Europe Chatbots Market Size by Type 7.2.1 Europe Chatbots Market Size by Type (2016-2021) 7.2.2 Europe Chatbots Market Size by Type (2022-2027) 7.2.3 Europe Chatbots Market Size by Type (2016-2027) 7.3 Europe Chatbots Market Size by Application 7.3.1 Europe Chatbots Market Size by Application (2016-2021) 7.3.2 Europe Chatbots Market Size by Application (2022-2027) 7.3.3 Europe Chatbots Market Size by Application (2016-2027) 7.4 Europe Chatbots Market Size by Country 7.4.1 Europe Chatbots Market Size by Country (2016-2021) 7.4.2 Europe Chatbots Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Chatbots Market Size (2016-2027) 8.2 Asia-Pacific Chatbots Market Size by Type 8.2.1 Asia-Pacific Chatbots Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Chatbots Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Chatbots Market Size by Type (2016-2027) 8.3 Asia-Pacific Chatbots Market Size by Application 8.3.1 Asia-Pacific Chatbots Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Chatbots Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Chatbots Market Size by Application (2016-2027) 8.4 Asia-Pacific Chatbots Market Size by Region 8.4.1 Asia-Pacific Chatbots Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Chatbots Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Chatbots Market Size (2016-2027) 9.2 Latin America Chatbots Market Size by Type 9.2.1 Latin America Chatbots Market Size by Type (2016-2021) 9.2.2 Latin America Chatbots Market Size by Type (2022-2027) 9.2.3 Latin America Chatbots Market Size by Type (2016-2027) 9.3 Latin America Chatbots Market Size by Application 9.3.1 Latin America Chatbots Market Size by Application (2016-2021) 9.3.2 Latin America Chatbots Market Size by Application (2022-2027) 9.3.3 Latin America Chatbots Market Size by Application (2016-2027) 9.4 Latin America Chatbots Market Size by Country 9.4.1 Latin America Chatbots Market Size by Country (2016-2021) 9.4.2 Latin America Chatbots Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Chatbots Market Size (2016-2027) 10.2 Middle East & Africa Chatbots Market Size by Type 10.2.1 Middle East & Africa Chatbots Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Chatbots Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Chatbots Market Size by Type (2016-2027) 10.3 Middle East & Africa Chatbots Market Size by Application 10.3.1 Middle East & Africa Chatbots Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Chatbots Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Chatbots Market Size by Application (2016-2027) 10.4 Middle East & Africa Chatbots Market Size by Country 10.4.1 Middle East & Africa Chatbots Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Chatbots Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 Artificial Solutions 11.1.1 Artificial Solutions Company Details 11.1.2 Artificial Solutions Business Overview 11.1.3 Artificial Solutions Chatbots Introduction 11.1.4 Artificial Solutions Revenue in Chatbots Business (2016-2021) 11.1.5 Artificial Solutions Recent Development 11.2 IBM Watson 11.2.1 IBM Watson Company Details 11.2.2 IBM Watson Business Overview 11.2.3 IBM Watson Chatbots Introduction 11.2.4 IBM Watson Revenue in Chatbots Business (2016-2021) 11.2.5 IBM Watson Recent Development 11.3 Naunce Communications 11.3.1 Naunce Communications Company Details 11.3.2 Naunce Communications Business Overview 11.3.3 Naunce Communications Chatbots Introduction 11.3.4 Naunce Communications Revenue in Chatbots Business (2016-2021) 11.3.5 Naunce Communications Recent Development 11.4 eGain Coporation 11.4.1 eGain Coporation Company Details 11.4.2 eGain Coporation Business Overview 11.4.3 eGain Coporation Chatbots Introduction 11.4.4 eGain Coporation Revenue in Chatbots Business (2016-2021) 11.4.5 eGain Coporation Recent Development 11.5 Creative Virtual 11.5.1 Creative Virtual Company Details 11.5.2 Creative Virtual Business Overview 11.5.3 Creative Virtual Chatbots Introduction 11.5.4 Creative Virtual Revenue in Chatbots Business (2016-2021) 11.5.5 Creative Virtual Recent Development 11.6 Next IT Corp. 11.6.1 Next IT Corp. Company Details 11.6.2 Next IT Corp. Business Overview 11.6.3 Next IT Corp. Chatbots Introduction 11.6.4 Next IT Corp. Revenue in Chatbots Business (2016-2021) 11.6.5 Next IT Corp. Recent Development 11.7 CX Company 11.7.1 CX Company Company Details 11.7.2 CX Company Business Overview 11.7.3 CX Company Chatbots Introduction 11.7.4 CX Company Revenue in Chatbots Business (2016-2021) 11.7.5 CX Company Recent Development 11.8 Speaktoit 11.8.1 Speaktoit Company Details 11.8.2 Speaktoit Business Overview 11.8.3 Speaktoit Chatbots Introduction 11.8.4 Speaktoit Revenue in Chatbots Business (2016-2021) 11.8.5 Speaktoit Recent Development 11.9 Customer 11.9.1 Customer Company Details 11.9.2 Customer Business Overview 11.9.3 Customer Chatbots Introduction 11.9.4 Customer Revenue in Chatbots Business (2016-2021) 11.9.5 Customer Recent Development 11.10 Codebaby 11.10.1 Codebaby Company Details 11.10.2 Codebaby Business Overview 11.10.3 Codebaby Chatbots Introduction 11.10.4 Codebaby Revenue in Chatbots Business (2016-2021) 11.10.5 Codebaby Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Chatbots Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Software Table 3. Key Players of Services Table 4. Global Chatbots Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Chatbots Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Chatbots Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Chatbots Market Share by Regions (2016-2021) Table 8. Global Chatbots Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Chatbots Market Share by Regions (2022-2027) Table 10. Chatbots Market Trends Table 11. Chatbots Market Drivers Table 12. Chatbots Market Challenges Table 13. Chatbots Market Restraints Table 14. Global Chatbots Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Chatbots Market Share by Players (2016-2021) Table 16. Global Top Chatbots Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Chatbots as of 2020) Table 17. Ranking of Global Top Chatbots Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Chatbots Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Chatbots Product Solution and Service Table 21. Date of Enter into Chatbots Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Chatbots Market Size by Type (2016-2021) (US$ Million) Table 24. Global Chatbots Revenue Market Share by Type (2016-2021) Table 25. Global Chatbots Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Chatbots Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Chatbots Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Chatbots Revenue Market Share by Application (2016-2021) Table 29. Global Chatbots Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Chatbots Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Chatbots Market Size by Type (2016-2021) (US$ Million) Table 32. North America Chatbots Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Chatbots Market Size by Application (2016-2021) (US$ Million) Table 34. North America Chatbots Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Chatbots Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Chatbots Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Chatbots Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Chatbots Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Chatbots Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Chatbots Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Chatbots Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Chatbots Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Chatbots Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Chatbots Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Chatbots Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Chatbots Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Chatbots Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Chatbots Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Chatbots Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Chatbots Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Chatbots Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Chatbots Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Chatbots Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Chatbots Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Chatbots Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Chatbots Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Chatbots Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Chatbots Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Chatbots Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Chatbots Market Size by Country (2022-2027) & (US$ Million) Table 61. Artificial Solutions Company Details Table 62. Artificial Solutions Business Overview Table 63. Artificial Solutions Chatbots Product Table 64. Artificial Solutions Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 65. Artificial Solutions Recent Development Table 66. IBM Watson Company Details Table 67. IBM Watson Business Overview Table 68. IBM Watson Chatbots Product Table 69. IBM Watson Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 70. IBM Watson Recent Development Table 71. Naunce Communications Company Details Table 72. Naunce Communications Business Overview Table 73. Naunce Communications Chatbots Product Table 74. Naunce Communications Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 75. Naunce Communications Recent Development Table 76. eGain Coporation Company Details Table 77. eGain Coporation Business Overview Table 78. eGain Coporation Chatbots Product Table 79. eGain Coporation Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 80. eGain Coporation Recent Development Table 81. Creative Virtual Company Details Table 82. Creative Virtual Business Overview Table 83. Creative Virtual Chatbots Product Table 84. Creative Virtual Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 85. Creative Virtual Recent Development Table 86. Next IT Corp. Company Details Table 87. Next IT Corp. Business Overview Table 88. Next IT Corp. Chatbots Product Table 89. Next IT Corp. Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 90. Next IT Corp. Recent Development Table 91. CX Company Company Details Table 92. CX Company Business Overview Table 93. CX Company Chatbots Product Table 94. CX Company Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 95. CX Company Recent Development Table 96. Speaktoit Company Details Table 97. Speaktoit Business Overview Table 98. Speaktoit Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 99. Speaktoit Recent Development Table 100. Customer Company Details Table 101. Customer Business Overview Table 102. Customer Chatbots Product Table 103. Customer Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 104. Customer Recent Development Table 105. Codebaby Company Details Table 106. Codebaby Business Overview Table 107. Codebaby Chatbots Product Table 108. Codebaby Revenue in Chatbots Business (2016-2021) & (US$ Million) Table 109. Codebaby Recent Development Table 110. Research Programs/Design for This Report Table 111. Key Data Information from Secondary Sources Table 112. Key Data Information from Primary Sources List of Figures Figure 1. Global Chatbots Market Share by Type: 2020 VS 2027 Figure 2. Software Features Figure 3. Services Features Figure 4. Global Chatbots Market Share by Application: 2020 VS 2027 Figure 5. Websites Case Studies Figure 6. Contact Centers Case Studies Figure 7. Social Media Case Studies Figure 8. Mobile Platform Case Studies Figure 9. Chatbots Report Years Considered Figure 10. Global Chatbots Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 11. Global Chatbots Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 12. Global Chatbots Market Share by Regions: 2020 VS 2027 Figure 13. Global Chatbots Market Share by Regions (2022-2027) Figure 14. Global Chatbots Market Share by Players in 2020 Figure 15. Global Top Chatbots Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Chatbots as of 2020 Figure 16. The Top 10 and 5 Players Market Share by Chatbots Revenue in 2020 Figure 17. Global Chatbots Revenue Market Share by Type (2016-2021) Figure 18. Global Chatbots Revenue Market Share by Type (2022-2027) Figure 19. North America Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 20. North America Chatbots Market Share by Type (2016-2027) Figure 21. North America Chatbots Market Share by Application (2016-2027) Figure 22. North America Chatbots Market Share by Country (2016-2027) Figure 23. United States Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Canada Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 25. Europe Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 26. Europe Chatbots Market Share by Type (2016-2027) Figure 27. Europe Chatbots Market Share by Application (2016-2027) Figure 28. Europe Chatbots Market Share by Country (2016-2027) Figure 29. Germany Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. France Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. U.K. Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Italy Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Russia Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Nordic Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 35. Asia-Pacific Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 36. Asia-Pacific Chatbots Market Share by Type (2016-2027) Figure 37. Asia-Pacific Chatbots Market Share by Application (2016-2027) Figure 38. Asia-Pacific Chatbots Market Share by Region (2016-2027) Figure 39. China Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Japan Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. South Korea Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Southeast Asia Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. India Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Australia Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 45. Latin America Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 46. Latin America Chatbots Market Share by Type (2016-2027) Figure 47. Latin America Chatbots Market Share by Application (2016-2027) Figure 48. Latin America Chatbots Market Share by Country (2016-2027) Figure 49. Mexico Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Brazil Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 51. Middle East & Africa Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 52. Middle East & Africa Chatbots Market Share by Type (2016-2027) Figure 53. Middle East & Africa Chatbots Market Share by Application (2016-2027) Figure 54. Middle East & Africa Chatbots Market Share by Country (2016-2027) Figure 55. Turkey Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. Saudi Arabia Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 57. UAE Chatbots Market Size YoY Growth (2016-2027) & (US$ Million) Figure 58. Artificial Solutions Revenue Growth Rate in Chatbots Business (2016-2021) Figure 59. IBM Watson Revenue Growth Rate in Chatbots Business (2016-2021) Figure 60. Naunce Communications Revenue Growth Rate in Chatbots Business (2016-2021) Figure 61. eGain Coporation Revenue Growth Rate in Chatbots Business (2016-2021) Figure 62. Creative Virtual Revenue Growth Rate in Chatbots Business (2016-2021) Figure 63. Next IT Corp. Revenue Growth Rate in Chatbots Business (2016-2021) Figure 64. CX Company Revenue Growth Rate in Chatbots Business (2016-2021) Figure 65. Speaktoit Revenue Growth Rate in Chatbots Business (2016-2021) Figure 66. Customer Revenue Growth Rate in Chatbots Business (2016-2021) Figure 67. Codebaby Revenue Growth Rate in Chatbots Business (2016-2021) Figure 68. Bottom-up and Top-down Approaches for This Report Figure 69. Data Triangulation Figure 70. Key Executives Interviewed

Artificial Solutions IBM Watson Naunce Communications eGain Coporation Creative Virtual Next IT Corp. CX Company Speaktoit Customer Codebaby