1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Market Analysis by Type 1.3.1 Global IT/DevOps Incident Management Software Market Size Growth Rate by Type: 2020 VS 2026 1.3.2 Cloud Based 1.3.3 On-premises 1.4 Market by Application 1.4.1 Global IT/DevOps Incident Management Software Market Share by Application: 2020 VS 2026 1.4.2 Large Enterprises 1.4.3 SMEs 1.5 Study Objectives 1.6 Years Considered 2 Global Growth Trends 2.1 Global IT/DevOps Incident Management Software Market Perspective (2015-2026) 2.2 IT/DevOps Incident Management Software Growth Trends by Regions 2.2.1 IT/DevOps Incident Management Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 IT/DevOps Incident Management Software Historic Market Share by Regions (2015-2020) 2.2.3 IT/DevOps Incident Management Software Forecasted Market Size by Regions (2021-2026) 2.3 IT/DevOps Incident Management Software Industry Dynamic 2.3.1 IT/DevOps Incident Management Software Market Trends 2.3.2 IT/DevOps Incident Management Software Market Drivers 2.3.3 IT/DevOps Incident Management Software Market Challenges 2.3.4 IT/DevOps Incident Management Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top IT/DevOps Incident Management Software Players by Market Size 3.1.1 Global Top IT/DevOps Incident Management Software Players by Revenue (2015-2020) 3.1.2 Global IT/DevOps Incident Management Software Revenue Market Share by Players (2015-2020) 3.2 Global IT/DevOps Incident Management Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by IT/DevOps Incident Management Software Revenue 3.4 Global IT/DevOps Incident Management Software Market Concentration Ratio 3.4.1 Global IT/DevOps Incident Management Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by IT/DevOps Incident Management Software Revenue in 2019 3.5 Key Players IT/DevOps Incident Management Software Area Served 3.6 Key Players IT/DevOps Incident Management Software Product Solution and Service 3.7 Date of Enter into IT/DevOps Incident Management Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 IT/DevOps Incident Management Software Breakdown Data by Type 4.1 Global IT/DevOps Incident Management Software Historic Market Size by Type (2015-2020) 4.2 Global IT/DevOps Incident Management Software Forecasted Market Size by Type (2021-2026) 5 IT/DevOps Incident Management Software Breakdown Data by Application 5.1 Global IT/DevOps Incident Management Software Historic Market Size by Application (2015-2020) 5.2 Global IT/DevOps Incident Management Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America IT/DevOps Incident Management Software Market Size (2015-2026) 6.2 North America IT/DevOps Incident Management Software Market Size by Type (2015-2020) 6.3 North America IT/DevOps Incident Management Software Market Size by Application (2015-2020) 6.4 North America IT/DevOps Incident Management Software Market Size by Country (2015-2020) 6.4.1 United States 6.4.2 Canada 7 Europe 7.1 Europe IT/DevOps Incident Management Software Market Size (2015-2026) 7.2 Europe IT/DevOps Incident Management Software Market Size by Type (2015-2020) 7.3 Europe IT/DevOps Incident Management Software Market Size by Application (2015-2020) 7.4 Europe IT/DevOps Incident Management Software Market Size by Country (2015-2020) 7.4.1 Germany 7.4.2 France 7.4.3 U.K. 7.4.4 Italy 7.4.5 Russia 7.4.6 Nordic 8 Asia-Pacific 8.1 Asia-Pacific IT/DevOps Incident Management Software Market Size (2015-2026) 8.2 Asia-Pacific IT/DevOps Incident Management Software Market Size by Type (2015-2020) 8.3 Asia-Pacific IT/DevOps Incident Management Software Market Size by Application (2015-2020) 8.4 Asia-Pacific IT/DevOps Incident Management Software Market Size by Region (2015-2020) 8.4.1 China 8.4.2 Japan 8.4.3 South Korea 8.4.4 Southeast Asia 8.4.5 India 8.4.6 Australia 9 Latin America 9.1 Latin America IT/DevOps Incident Management Software Market Size (2015-2026) 9.2 Latin America IT/DevOps Incident Management Software Market Size by Type (2015-2020) 9.3 Latin America IT/DevOps Incident Management Software Market Size by Application (2015-2020) 9.4 Latin America IT/DevOps Incident Management Software Market Size by Country (2015-2020) 9.4.1 Mexico 9.4.2 Brazil 10 Middle East & Africa 10.1 Middle East & Africa IT/DevOps Incident Management Software Market Size (2015-2026) 10.2 Middle East & Africa IT/DevOps Incident Management Software Market Size by Type (2015-2020) 10.3 Middle East & Africa IT/DevOps Incident Management Software Market Size by Application (2015-2020) 10.4 Middle East & Africa IT/DevOps Incident Management Software Market Size by Country (2015-2020) 10.4.1 Turkey 10.4.2 Saudi Arabia 10.4.3 UAE 11Key Players Profiles 11.1 PagerDuty 11.1.1 PagerDuty Company Details 11.1.2 PagerDuty Business Overview 11.1.3 PagerDuty IT/DevOps Incident Management Software Introduction 11.1.4 PagerDuty Revenue in IT/DevOps Incident Management Software Business (2015-2020)) 11.1.5 PagerDuty Recent Development 11.2 Freshservice 11.2.1 Freshservice Company Details 11.2.2 Freshservice Business Overview 11.2.3 Freshservice IT/DevOps Incident Management Software Introduction 11.2.4 Freshservice Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.2.5 Freshservice Recent Development 11.3 Samanage 11.3.1 Samanage Company Details 11.3.2 Samanage Business Overview 11.3.3 Samanage IT/DevOps Incident Management Software Introduction 11.3.4 Samanage Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.3.5 Samanage Recent Development 11.4 JIRA Service Desk 11.4.1 JIRA Service Desk Company Details 11.4.2 JIRA Service Desk Business Overview 11.4.3 JIRA Service Desk IT/DevOps Incident Management Software Introduction 11.4.4 JIRA Service Desk Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.4.5 JIRA Service Desk Recent Development 11.5 OpsGenie 11.5.1 OpsGenie Company Details 11.5.2 OpsGenie Business Overview 11.5.3 OpsGenie IT/DevOps Incident Management Software Introduction 11.5.4 OpsGenie Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.5.5 OpsGenie Recent Development 11.6 VictorOps 11.6.1 VictorOps Company Details 11.6.2 VictorOps Business Overview 11.6.3 VictorOps IT/DevOps Incident Management Software Introduction 11.6.4 VictorOps Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.6.5 VictorOps Recent Development 11.7 NinjaRMM 11.7.1 NinjaRMM Company Details 11.7.2 NinjaRMM Business Overview 11.7.3 NinjaRMM IT/DevOps Incident Management Software Introduction 11.7.4 NinjaRMM Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.7.5 NinjaRMM Recent Development 11.8 ServiceNow 11.8.1 ServiceNow Company Details 11.8.2 ServiceNow Business Overview 11.8.3 ServiceNow IT/DevOps Incident Management Software Introduction 11.8.4 ServiceNow Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.8.5 ServiceNow Recent Development 11.9 Symantec 11.9.1 Symantec Company Details 11.9.2 Symantec Business Overview 11.9.3 Symantec IT/DevOps Incident Management Software Introduction 11.9.4 Symantec Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.9.5 Symantec Recent Development 11.10 Web Help Desk 11.10.1 Web Help Desk Company Details 11.10.2 Web Help Desk Business Overview 11.10.3 Web Help Desk IT/DevOps Incident Management Software Introduction 11.10.4 Web Help Desk Revenue in IT/DevOps Incident Management Software Business (2015-2020) 11.10.5 Web Help Desk Recent Development 11.11 DERDACK 10.11.1 DERDACK Company Details 10.11.2 DERDACK Business Overview 10.11.3 DERDACK IT/DevOps Incident Management Software Introduction 10.11.4 DERDACK Revenue in IT/DevOps Incident Management Software Business (2015-2020) 10.11.5 DERDACK Recent Development 11.12 SunView 10.12.1 SunView Company Details 10.12.2 SunView Business Overview 10.12.3 SunView IT/DevOps Incident Management Software Introduction 10.12.4 SunView Revenue in IT/DevOps Incident Management Software Business (2015-2020) 10.12.5 SunView Recent Development 12Analyst's Viewpoints/Conclusions 13Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global IT/DevOps Incident Management Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 2. Key Players of Cloud Based Table 3. Key Players of On-premises Table 4. Global IT/DevOps Incident Management Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 5. Global IT/DevOps Incident Management Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 6. Global IT/DevOps Incident Management Software Market Size by Regions (2015-2020) (US$ Million) Table 7. Global IT/DevOps Incident Management Software Market Share by Regions (2015-2020) Table 8. Global IT/DevOps Incident Management Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 9. Global IT/DevOps Incident Management Software Market Share by Regions (2021-2026) Table 10. IT/DevOps Incident Management Software Market Market Trends Table 11. IT/DevOps Incident Management Software Market Drivers Table 12. IT/DevOps Incident Management Software Market Challenges Table 13. IT/DevOps Incident Management Software Market Restraints Table 14. Global IT/DevOps Incident Management Software Revenue by Players (2015-2020) (US$ Million) Table 15. Global IT/DevOps Incident Management Software Market Share by Players (2015-2020) Table 16. Global Top IT/DevOps Incident Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT/DevOps Incident Management Software as of 2019) Table 17. Global IT/DevOps Incident Management Software by Players Market Concentration Ratio (CR5 and HHI) Table 18. Key Players Headquarters and Area Served Table 19. Key Players IT/DevOps Incident Management Software Product Solution and Service Table 20. Mergers & Acquisitions, Expansion Plans Table 21. Global IT/DevOps Incident Management Software Market Size by Type (2015-2020) (US$ Million) Table 22. Global IT/DevOps Incident Management Software Revenue Market Share by Type (2015-2020) Table 23. Global IT/DevOps Incident Management Software Forecasted Market Size by Type (2021-2026) (US$ Million) Table 24. Global IT/DevOps Incident Management Software Market Size Share by Application (2015-2020) (US$ Million) Table 25. Global IT/DevOps Incident Management Software Revenue Market Share by Application (2015-2020) Table 26. Global IT/DevOps Incident Management Software Forecasted Market Size by Application (2021-2026) (US$ Million) Table 27. North America IT/DevOps Incident Management Software Market Size by Type (2015-2020) (US$ Million) Table 28. North America IT/DevOps Incident Management Software Market Share by Type (2015-2020) Table 29. North America IT/DevOps Incident Management Software Market Size by Application (2015-2020) (US$ Million) Table 30. North America IT/DevOps Incident Management Software Market Share by Application (2015-2020) Table 31. North America IT/DevOps Incident Management Software Market Size by Country (US$ Million) (2015-2020) Table 32. North America IT/DevOps Incident Management Software Market Share by Country (2015-2020) Table 33. Europe IT/DevOps Incident Management Software Market Size by Type (2015-2020) (US$ Million) Table 34. Europe IT/DevOps Incident Management Software Market Share by Type (2015-2020) Table 35. Europe IT/DevOps Incident Management Software Market Size by Application (2015-2020) (US$ Million) Table 36. Europe IT/DevOps Incident Management Software Market Share by Application (2015-2020) Table 37. Europe IT/DevOps Incident Management Software Market Size by Country (US$ Million) (2015-2020) Table 38. Europe IT/DevOps Incident Management Software Market Share by Country (2015-2020) Table 39. Asia-Pacific IT/DevOps Incident Management Software Market Size by Type (2015-2020) (US$ Million) Table 40. Asia-Pacific IT/DevOps Incident Management Software Market Share by Type (2015-2020) Table 41. Asia-Pacific IT/DevOps Incident Management Software Market Size by Application (2015-2020) (US$ Million) Table 42. Asia-Pacific IT/DevOps Incident Management Software Market Share by Application (2015-2020) Table 43. Asia-Pacific IT/DevOps Incident Management Software Market Size by Region (US$ Million) (2015-2020) Table 44. Asia-Pacific IT/DevOps Incident Management Software Market Share by Region (2015-2020) Table 45. Latin America IT/DevOps Incident Management Software Market Size by Type (2015-2020) (US$ Million) Table 46. Latin America IT/DevOps Incident Management Software Market Share by Type (2015-2020) Table 47. Latin America IT/DevOps Incident Management Software Market Size by Application (2015-2020) (US$ Million) Table 48. Latin America IT/DevOps Incident Management Software Market Share by Application (2015-2020) Table 49. Latin America IT/DevOps Incident Management Software Market Size by Country (US$ Million) (2015-2020) Table 50. Latin America IT/DevOps Incident Management Software Market Share by Country (2015-2020) Table 51. Middle East & Africa IT/DevOps Incident Management Software Market Size by Type (2015-2020) (US$ Million) Table 52. Middle East & Africa IT/DevOps Incident Management Software Market Share by Type (2015-2020) Table 53. Middle East & Africa IT/DevOps Incident Management Software Market Size by Application (2015-2020) (US$ Million) Table 54. Middle East & Africa IT/DevOps Incident Management Software Market Share by Application (2015-2020) Table 55. Middle East & Africa IT/DevOps Incident Management Software Market Size by Country (US$ Million) (2015-2020) Table 56. Middle East & Africa IT/DevOps Incident Management Software Market Share by Country (2015-2020) Table 57. PagerDuty Company Details Table 58. PagerDuty Business Overview Table 59. PagerDuty IT/DevOps Incident Management Software Product Table 60. PagerDuty Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 61. PagerDuty Recent Development Table 62. Freshservice Company Details Table 63. Freshservice Business Overview Table 64. Freshservice IT/DevOps Incident Management Software Product Table 65. Freshservice Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 66. Freshservice Recent Development Table 67. Samanage Company Details Table 68. Samanage Business Overview Table 69. Samanage IT/DevOps Incident Management Software Product Table 70. Samanage Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 71. Samanage Recent Development Table 72. JIRA Service Desk Company Details Table 73. JIRA Service Desk Business Overview Table 74. JIRA Service Desk IT/DevOps Incident Management Software Product Table 75. JIRA Service Desk Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 76. JIRA Service Desk Recent Development Table 77. OpsGenie Company Details Table 78. OpsGenie Business Overview Table 79. OpsGenie IT/DevOps Incident Management Software Product Table 80. OpsGenie Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 81. OpsGenie Recent Development Table 82. VictorOps Company Details Table 83. VictorOps Business Overview Table 84. VictorOps IT/DevOps Incident Management Software Product Table 85. VictorOps Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 86. VictorOps Recent Development Table 87. NinjaRMM Company Details Table 88. NinjaRMM Business Overview Table 89. NinjaRMM IT/DevOps Incident Management Software Product Table 90. NinjaRMM Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 91. NinjaRMM Recent Development Table 92. ServiceNow Business Overview Table 93. ServiceNow IT/DevOps Incident Management Software Product Table 94. ServiceNow Company Details Table 95. ServiceNow Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 96. ServiceNow Recent Development Table 97. Symantec Company Details Table 98. Symantec Business Overview Table 99. Symantec IT/DevOps Incident Management Software Product Table 100. Symantec Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 101. Symantec Recent Development Table 102. Web Help Desk Company Details Table 103. Web Help Desk Business Overview Table 104. Web Help Desk IT/DevOps Incident Management Software Product Table 105. Web Help Desk Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 106. Web Help Desk Recent Development Table 107. DERDACK Company Details Table 108. DERDACK Business Overview Table 109. DERDACK IT/DevOps Incident Management Software Product Table 110. DERDACK Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 111. DERDACK Recent Development Table 112. SunView Company Details Table 113. SunView Business Overview Table 114. SunView IT/DevOps Incident Management Software Product Table 115. SunView Revenue in IT/DevOps Incident Management Software Business (2015-2020) (US$ Million) Table 116. SunView Recent Development Table 117. Research Programs/Design for This Report Table 118. Key Data Information from Secondary Sources Table 119. Key Data Information from Primary Sources List of Figures Figure 1. Global IT/DevOps Incident Management Software Market Share by Type: 2020 VS 2026 Figure 2. Cloud Based Features Figure 3. On-premises Features Figure 4. Global IT/DevOps Incident Management Software Market Share by Application: 2020 VS 2026 Figure 5. Large Enterprises Case Studies Figure 6. SMEs Case Studies Figure 7. IT/DevOps Incident Management Software Report Years Considered Figure 8. Global IT/DevOps Incident Management Software Market Size (US$ Million), YoY Growth 2015-2026 Figure 9. Global IT/DevOps Incident Management Software Market Share by Regions: 2020 VS 2026 Figure 10. Global IT/DevOps Incident Management Software Market Share by Regions (2021-2026) Figure 11. Global IT/DevOps Incident Management Software Market Share by Players in 2019 Figure 12. Global Top IT/DevOps Incident Management Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT/DevOps Incident Management Software as of 2019 Figure 13. The Top 10 and 5 Players Market Share by IT/DevOps Incident Management Software Revenue in 2019 Figure 14. North America IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 15. United States IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 16. Canada IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 17. Europe IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 18. Germany IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 19. France IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 20. U.K. IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. Italy IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Russia IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Nordic IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Asia-Pacific IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. China IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Japan IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. South Korea IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Southeast Asia IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. India IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. Australia IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Rest of Asia-Pacific IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Latin America IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Mexico IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Brazil IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Middle East & Africa IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Turkey IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Saudi Arabia IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. UAE IT/DevOps Incident Management Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. PagerDuty Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 40. Freshservice Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 41. Samanage Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 42. JIRA Service Desk Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 43. OpsGenie Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 44. VictorOps Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 45. NinjaRMM Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 46. ServiceNow Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 47. Symantec Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 48. Web Help Desk Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 49. DERDACK Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 50. SunView Revenue Growth Rate in IT/DevOps Incident Management Software Business (2015-2020) Figure 51. Bottom-up and Top-down Approaches for This Report Figure 52. Data Triangulation Figure 53. Key Executives Interviewed

PagerDuty Freshservice Samanage JIRA Service Desk OpsGenie VictorOps NinjaRMM ServiceNow Symantec Web Help Desk DERDACK SunView