1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Experience Outsourcing Services Market Size Growth Rate by Type: 2020 VS 2026 1.2.2 Cloud 1.2.3 On-premise 1.3 Market by Application 1.3.1 Global Customer Experience Outsourcing Services Market Share by Application: 2020 VS 2026 1.3.2 Logistics 1.3.3 Customer Relationship Management 1.3.4 Customer Interaction 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Experience Outsourcing Services Market Perspective (2015-2026) 2.2 Global Customer Experience Outsourcing Services Growth Trends by Regions 2.2.1 Customer Experience Outsourcing Services Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Customer Experience Outsourcing Services Historic Market Share by Regions (2015-2020) 2.2.3 Customer Experience Outsourcing Services Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Experience Outsourcing Services Players by Market Size 3.1.1 Global Top Customer Experience Outsourcing Services Players by Revenue (2015-2020) 3.1.2 Global Customer Experience Outsourcing Services Revenue Market Share by Players (2015-2020) 3.2 Global Customer Experience Outsourcing Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Customer Experience Outsourcing Services Revenue 3.4 Global Customer Experience Outsourcing Services Market Concentration Ratio 3.4.1 Global Customer Experience Outsourcing Services Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Experience Outsourcing Services Revenue in 2019 3.5 Key Players Customer Experience Outsourcing Services Area Served 3.6 Key Players Customer Experience Outsourcing Services Product Solution and Service 3.7 Date of Enter into Customer Experience Outsourcing Services Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Experience Outsourcing Services Breakdown Data by Type (2015-2026) 4.1 Global Customer Experience Outsourcing Services Historic Market Size by Type (2015-2020) 4.2 Global Customer Experience Outsourcing Services Forecasted Market Size by Type (2021-2026) 5 Customer Experience Outsourcing Services Breakdown Data by Application (2015-2026) 5.1 Global Customer Experience Outsourcing Services Historic Market Size by Application (2015-2020) 5.2 Global Customer Experience Outsourcing Services Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Customer Experience Outsourcing Services Market Size (2015-2026) 6.2 North America Customer Experience Outsourcing Services Market Size by Type (2015-2020) 6.3 North America Customer Experience Outsourcing Services Market Size by Application (2015-2020) 6.4 North America Customer Experience Outsourcing Services Market Size by Country (2015-2020) 6.4.1 United States 6.4.2 Canada 7 Europe 7.1 Europe Customer Experience Outsourcing Services Market Size (2015-2026) 7.2 Europe Customer Experience Outsourcing Services Market Size by Type (2015-2020) 7.3 Europe Customer Experience Outsourcing Services Market Size by Application (2015-2020) 7.4 Europe Customer Experience Outsourcing Services Market Size by Country (2015-2020) 7.4.1 Germany 7.4.2 France 7.4.3 U.K. 7.4.4 Italy 7.4.5 Russia 7.4.6 Nordic 7.4.7 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Customer Experience Outsourcing Services Market Size (2015-2026) 8.2 Asia-Pacific Customer Experience Outsourcing Services Market Size by Type (2015-2020) 8.3 Asia-Pacific Customer Experience Outsourcing Services Market Size by Application (2015-2020) 8.4 Asia-Pacific Customer Experience Outsourcing Services Market Size by Region (2015-2020) 8.4.1 China 8.4.2 Japan 8.4.3 South Korea 8.4.4 Southeast Asia 8.4.5 India 8.4.6 Australia 8.4.7 Rest of Asia-Pacific (2015-2020) (2015-2020) .4 Customer Experience Outsourcing Services Market Size by Country (2015-2020) 9.4.1 Mexico 9.4.2 Brazil .4 Customer Experience Outsourcing Services Market Size by Country (2015-2020) 10.4.1 Turkey 10.4.2 Saudi Arabia 10.4.3 UAE 10.4.4 Rest of Middle East & Africa 9 Key Players Profiles 9.1 Teleperformance SA 9.1.1 Teleperformance SA Company Details 9.1.2 Teleperformance SA Business Overview 9.1.3 Teleperformance SA Customer Experience Outsourcing Services Introduction 9.1.4 Teleperformance SA Revenue in Customer Experience Outsourcing Services Business (2015-2020)) 9.1.5 Teleperformance SA Recent Development 9.2 Acquire BPO 9.2.1 Acquire BPO Company Details 9.2.2 Acquire BPO Business Overview 9.2.3 Acquire BPO Customer Experience Outsourcing Services Introduction 9.2.4 Acquire BPO Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.2.5 Acquire BPO Recent Development 9.3 Concentrix 9.3.1 Concentrix Company Details 9.3.2 Concentrix Business Overview 9.3.3 Concentrix Customer Experience Outsourcing Services Introduction 9.3.4 Concentrix Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.3.5 Concentrix Recent Development 9.4 Datacom 9.4.1 Datacom Company Details 9.4.2 Datacom Business Overview 9.4.3 Datacom Customer Experience Outsourcing Services Introduction 9.4.4 Datacom Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.4.5 Datacom Recent Development 9.5 PROBE Group 9.5.1 PROBE Group Company Details 9.5.2 PROBE Group Business Overview 9.5.3 PROBE Group Customer Experience Outsourcing Services Introduction 9.5.4 PROBE Group Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.5.5 PROBE Group Recent Development 9.6 Serco 9.6.1 Serco Company Details 9.6.2 Serco Business Overview 9.6.3 Serco Customer Experience Outsourcing Services Introduction 9.6.4 Serco Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.6.5 Serco Recent Development 9.7 Sitel 9.7.1 Sitel Company Details 9.7.2 Sitel Business Overview 9.7.3 Sitel Customer Experience Outsourcing Services Introduction 9.7.4 Sitel Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.7.5 Sitel Recent Development 9.8 Startek 9.8.1 Startek Company Details 9.8.2 Startek Business Overview 9.8.3 Startek Customer Experience Outsourcing Services Introduction 9.8.4 Startek Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.8.5 Startek Recent Development 9.9 Stellar Global Solutions 9.9.1 Stellar Global Solutions Company Details 9.9.2 Stellar Global Solutions Business Overview 9.9.3 Stellar Global Solutions Customer Experience Outsourcing Services Introduction 9.9.4 Stellar Global Solutions Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.9.5 Stellar Global Solutions Recent Development 9.10 SYKES 9.10.1 SYKES Company Details 9.10.2 SYKES Business Overview 9.10.3 SYKES Customer Experience Outsourcing Services Introduction 9.10.4 SYKES Revenue in Customer Experience Outsourcing Services Business (2015-2020) 9.10.5 SYKES Recent Development 9.11 TTEC 10.11.1 TTEC Company Details 10.11.2 TTEC Business Overview 10.11.3 TTEC Customer Experience Outsourcing Services Introduction 10.11.4 TTEC Revenue in Customer Experience Outsourcing Services Business (2015-2020) 10.11.5 TTEC Recent Development 9.12 Stream Global Services 10.12.1 Stream Global Services Company Details 10.12.2 Stream Global Services Business Overview 10.12.3 Stream Global Services Customer Experience Outsourcing Services Introduction 10.12.4 Stream Global Services Revenue in Customer Experience Outsourcing Services Business (2015-2020) 10.12.5 Stream Global Services Recent Development 9.13 West Corporation 10.13.1 West Corporation Company Details 10.13.2 West Corporation Business Overview 10.13.3 West Corporation Customer Experience Outsourcing Services Introduction 10.13.4 West Corporation Revenue in Customer Experience Outsourcing Services Business (2015-2020) 10.13.5 West Corporation Recent Development 9.14 Accenture 10.14.1 Accenture Company Details 10.14.2 Accenture Business Overview 10.14.3 Accenture Customer Experience Outsourcing Services Introduction 10.14.4 Accenture Revenue in Customer Experience Outsourcing Services Business (2015-2020) 10.14.5 Accenture Recent Development 10 Analyst's Viewpoints/Conclusions 11 Appendix 11.1 Research Methodology 11.1.1 Methodology/Research Approach 11.1.2 Data Source 11.2 Disclaimer 11.3 Author Details

List of Tables Table 1. Global Customer Experience Outsourcing Services Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 3. Key Players of Cloud Table 4. Key Players of On-premise Table 5. Global Customer Experience Outsourcing Services Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 6. Global Customer Experience Outsourcing Services Market Size by Regions (US$ Million): 2020 VS 2026 Table 7. Global Customer Experience Outsourcing Services Market Size by Regions (2015-2020) (US$ Million) Table 8. Global Customer Experience Outsourcing Services Market Share by Regions (2015-2020) Table 9. Global Customer Experience Outsourcing Services Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 10. Global Customer Experience Outsourcing Services Market Share by Regions (2021-2026) Table 11. Customer Experience Outsourcing Services Market Market Trends Table 12. Customer Experience Outsourcing Services Market Drivers Table 13. Customer Experience Outsourcing Services Market Challenges Table 14. Customer Experience Outsourcing Services Market Restraints Table 15. Global Customer Experience Outsourcing Services Revenue by Players (2015-2020) (US$ Million) Table 16. Global Customer Experience Outsourcing Services Market Share by Players (2015-2020) Table 17. Global Top Customer Experience Outsourcing Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience Outsourcing Services as of 2019) Table 18. Global Customer Experience Outsourcing Services by Players Market Concentration Ratio (CR5 and HHI) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Experience Outsourcing Services Product Solution and Service Table 21. Mergers & Acquisitions, Expansion Plans Table 22. Global Customer Experience Outsourcing Services Market Size by Type (2015-2020) (US$ Million) Table 23. Global Customer Experience Outsourcing Services Market Size Share by Type (2015-2020) Table 24. Global Customer Experience Outsourcing Services Revenue Market Share by Type (2021-2026) Table 25. Global Customer Experience Outsourcing Services Market Size Share by Application (2015-2020) Table 26. Global Customer Experience Outsourcing Services Market Size by Application (2015-2020) (US$ Million) Table 27. Global Customer Experience Outsourcing Services Market Size Share by Application (2021-2026) Table 28. North America Customer Experience Outsourcing Services Market Size by Type (2015-2020) (US$ Million) Table 29. North America Customer Experience Outsourcing Services Market Share by Type (2015-2020) Table 30. North America Customer Experience Outsourcing Services Market Size by Application (2015-2020) (US$ Million) Table 31. North America Customer Experience Outsourcing Services Market Share by Application (2015-2020) Table 32. North America Customer Experience Outsourcing Services Market Size by Country (US$ Million) (2015-2020) Table 33. North America Customer Experience Outsourcing Services Market Share by Country (2015-2020) Table 34. Europe Customer Experience Outsourcing Services Market Size by Type (2015-2020) (US$ Million) Table 35. Europe Customer Experience Outsourcing Services Market Share by Type (2015-2020) Table 36. Europe Customer Experience Outsourcing Services Market Size by Application (2015-2020) (US$ Million) Table 37. Europe Customer Experience Outsourcing Services Market Share by Application (2015-2020) Table 38. Europe Customer Experience Outsourcing Services Market Size by Country (US$ Million) (2015-2020) Table 39. Europe Customer Experience Outsourcing Services Market Share by Country (2015-2020) Table 40. Asia-Pacific Customer Experience Outsourcing Services Market Size by Type (2015-2020) (US$ Million) Table 41. Asia-Pacific Customer Experience Outsourcing Services Market Share by Type (2015-2020) Table 42. Asia-Pacific Customer Experience Outsourcing Services Market Size by Application (2015-2020) (US$ Million) Table 43. Asia-Pacific Customer Experience Outsourcing Services Market Share by Application (2015-2020) Table 44. Asia-Pacific Customer Experience Outsourcing Services Market Size by Region (US$ Million) (2015-2020) Table 45. Asia-Pacific Customer Experience Outsourcing Services Market Share by Region (2015-2020) Table 46. Customer Experience Outsourcing Services Market Size by Country (US$ Million) (2015-2020) Table 47. Customer Experience Outsourcing Services Market Share by Country (2015-2020) Table 48. Customer Experience Outsourcing Services Market Size by Country (US$ Million) (2015-2020) Table 49. Customer Experience Outsourcing Services Market Share by Country (2015-2020) Table 50. Teleperformance SA Company Details Table 51. Teleperformance SA Business Overview Table 52. Teleperformance SA Product Table 53. Teleperformance SA Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 54. Teleperformance SA Recent Development Table 55. Acquire BPO Company Details Table 56. Acquire BPO Business Overview Table 57. Acquire BPO Product Table 58. Acquire BPO Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 59. Acquire BPO Recent Development Table 60. Concentrix Company Details Table 61. Concentrix Business Overview Table 62. Concentrix Product Table 63. Concentrix Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 64. Concentrix Recent Development Table 65. Datacom Company Details Table 66. Datacom Business Overview Table 67. Datacom Product Table 68. Datacom Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 69. Datacom Recent Development Table 70. PROBE Group Company Details Table 71. PROBE Group Business Overview Table 72. PROBE Group Product Table 73. PROBE Group Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 74. PROBE Group Recent Development Table 75. Serco Company Details Table 76. Serco Business Overview Table 77. Serco Product Table 78. Serco Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 79. Serco Recent Development Table 80. Sitel Company Details Table 81. Sitel Business Overview Table 82. Sitel Product Table 83. Sitel Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 84. Sitel Recent Development Table 85. Startek Business Overview Table 86. Startek Product Table 87. Startek Company Details Table 88. Startek Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 89. Startek Recent Development Table 90. Stellar Global Solutions Company Details Table 91. Stellar Global Solutions Business Overview Table 92. Stellar Global Solutions Product Table 93. Stellar Global Solutions Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 94. Stellar Global Solutions Recent Development Table 95. SYKES Company Details Table 96. SYKES Business Overview Table 97. SYKES Product Table 98. SYKES Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 99. SYKES Recent Development Table 100. TTEC Company Details Table 101. TTEC Business Overview Table 102. TTEC Product Table 103. TTEC Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 104. TTEC Recent Development Table 105. Stream Global Services Company Details Table 106. Stream Global Services Business Overview Table 107. Stream Global Services Product Table 108. Stream Global Services Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 109. Stream Global Services Recent Development Table 110. West Corporation Company Details Table 111. West Corporation Business Overview Table 112. West Corporation Product Table 113. West Corporation Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 114. West Corporation Recent Development Table 115. Accenture Company Details Table 116. Accenture Business Overview Table 117. Accenture Product Table 118. Accenture Revenue in Customer Experience Outsourcing Services Business (2015-2020) (US$ Million) Table 119. Accenture Recent Development Table 120. Research Programs/Design for This Report Table 121. Key Data Information from Secondary Sources Table 122. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Experience Outsourcing Services Market Share by Type: 2020 VS 2026 Figure 2. Cloud Features Figure 3. On-premise Features Figure 4. Global Customer Experience Outsourcing Services Market Share by Application: 2020 VS 2026 Figure 5. Logistics Case Studies Figure 6. Customer Relationship Management Case Studies Figure 7. Customer Interaction Case Studies Figure 8. Customer Experience Outsourcing Services Report Years Considered Figure 9. Global Customer Experience Outsourcing Services Market Size (US$ Million), YoY Growth 2015-2026 Figure 10. Global Customer Experience Outsourcing Services Market Share by Regions: 2020 VS 2026 Figure 11. Global Customer Experience Outsourcing Services Market Share by Regions (2021-2026) Figure 12. Global Customer Experience Outsourcing Services Market Share by Players in 2019 Figure 13. Global Top Customer Experience Outsourcing Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience Outsourcing Services as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Customer Experience Outsourcing Services Revenue in 2019 Figure 15. North America Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 16. United States Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 17. Canada Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 18. Europe Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 19. Germany Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 20. France Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. U.K. Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Italy Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Russia Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Nordic Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Rest of Europe Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Asia-Pacific Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. China Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Japan Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. South Korea Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. Southeast Asia Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. India Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Australia Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Rest of Asia-Pacific Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Latin America Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Mexico Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Brazil Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Middle East & Africa Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Turkey Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Saudi Arabia Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. UAE Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Rest of Middle East & Africa Customer Experience Outsourcing Services Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. Teleperformance SA Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 43. Acquire BPO Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 44. Concentrix Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 45. Datacom Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 46. PROBE Group Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 47. Serco Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 48. Sitel Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 49. Startek Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 50. Stellar Global Solutions Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 51. SYKES Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 52. TTEC Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 53. Stream Global Services Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 54. West Corporation Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 55. Accenture Revenue Growth Rate in Customer Experience Outsourcing Services Business (2015-2020) Figure 56. Bottom-up and Top-down Approaches for This Report Figure 57. Data Triangulation Figure 58. Key Executives Interviewed

Teleperformance SA Acquire BPO Concentrix Datacom PROBE Group Serco Sitel Startek Stellar Global Solutions SYKES TTEC Stream Global Services West Corporation Accenture