1 Market Overview of Customer Experience (CX) Enterprise Software 1.1 Customer Experience (CX) Enterprise Software Market Overview 1.1.1 Customer Experience (CX) Enterprise Software Product Scope 1.1.2 Market Status and Outlook 1.2 Global Customer Experience (CX) Enterprise Software Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global Customer Experience (CX) Enterprise Software Market Size by Region (2015-2026) 1.4 Global Customer Experience (CX) Enterprise Software Historic Market Size by Region (2015-2020) 1.5 Global Customer Experience (CX) Enterprise Software Market Size Forecast by Region (2021-2026) 1.6 Key Regions, Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) 1.6.1 North America Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) 1.6.2 Europe Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) 1.6.4 Latin America Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) 2 Customer Experience (CX) Enterprise Software Market Overview by Type 2.1 Global Customer Experience (CX) Enterprise Software Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global Customer Experience (CX) Enterprise Software Historic Market Size by Type (2015-2020) 2.3 Global Customer Experience (CX) Enterprise Software Forecasted Market Size by Type (2021-2026) 2.4 On-Premise 2.5 Cloud-Based 3 Customer Experience (CX) Enterprise Software Market Overview by Application 3.1 Global Customer Experience (CX) Enterprise Software Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global Customer Experience (CX) Enterprise Software Historic Market Size by Application (2015-2020) 3.3 Global Customer Experience (CX) Enterprise Software Forecasted Market Size by Application (2021-2026) 3.4 BFSI 3.5 Retail 3.6 Healthcare 3.7 IT & Telecom 3.8 Manufacturing 3.9 Government 3.10 Energy & Utilities 3.11 Others 4 Global Customer Experience (CX) Enterprise Software Competition Analysis by Players 4.1 Global Customer Experience (CX) Enterprise Software Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience (CX) Enterprise Software as of 2019) 4.3 Date of Key Manufacturers Enter into Customer Experience (CX) Enterprise Software Market 4.4 Global Top Players Customer Experience (CX) Enterprise Software Headquarters and Area Served 4.5 Key Players Customer Experience (CX) Enterprise Software Product Solution and Service 4.6 Competitive Status 4.6.1 Customer Experience (CX) Enterprise Software Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Adobe Systems 5.1.1 Adobe Systems Profile 5.1.2 Adobe Systems Main Business 5.1.3 Adobe Systems Products, Services and Solutions 5.1.4 Adobe Systems Revenue (US$ Million) & (2015-2020) 5.1.5 Adobe Systems Recent Developments 5.2 Nice Systems 5.2.1 Nice Systems Profile 5.2.2 Nice Systems Main Business and Company’s Total Revenue 5.2.3 Nice Systems Products, Services and Solutions 5.2.4 Nice Systems Revenue (US$ Million) (2015-2020) 5.2.5 Nice Systems Recent Development and Reaction to Covid-19 5.3 SAP SE 5.5.1 SAP SE Profile 5.3.2 SAP SE Main Business 5.3.3 SAP SE Products, Services and Solutions 5.3.4 SAP SE Revenue (US$ Million) & (2015-2020) 5.3.5 Oracle Recent Developments 5.4 Oracle 5.4.1 Oracle Profile 5.4.2 Oracle Main Business 5.4.3 Oracle Products, Services and Solutions 5.4.4 Oracle Revenue (US$ Million) & (2015-2020) 5.4.5 Oracle Recent Developments 5.5 Sitecore 5.5.1 Sitecore Profile 5.5.2 Sitecore Main Business 5.5.3 Sitecore Products, Services and Solutions 5.5.4 Sitecore Revenue (US$ Million) & (2015-2020) 5.5.5 Sitecore Recent Developments 5.6 IBM 5.6.1 IBM Profile 5.6.2 IBM Main Business 5.6.3 IBM Products, Services and Solutions 5.6.4 IBM Revenue (US$ Million) & (2015-2020) 5.6.5 IBM Recent Developments 5.7 Medallia 5.7.1 Medallia Profile 5.7.2 Medallia Main Business and Company’s Total Revenue 5.7.3 Medallia Products, Services and Solutions 5.7.4 Medallia Revenue (US$ Million) (2015-2020) 5.7.5 Medallia Recent Development and Reaction to Covid-19 5.8 Opentext 5.8.1 Opentext Profile 5.8.2 Opentext Main Business 5.8.3 Opentext Products, Services and Solutions 5.8.4 Opentext Revenue (US$ Million) & (2015-2020) 5.8.5 Opentext Recent Developments 5.9 Verint Systems 5.9.1 Verint Systems Profile 5.9.2 Verint Systems Main Business 5.9.3 Verint Systems Products, Services and Solutions 5.9.4 Verint Systems Revenue (US$ Million) & (2015-2020) 5.9.5 Verint Systems Recent Developments 5.10 Maritzcx 5.10.1 Maritzcx Profile 5.10.2 Maritzcx Main Business 5.10.3 Maritzcx Products, Services and Solutions 5.10.4 Maritzcx Revenue (US$ Million) & (2015-2020) 5.10.5 Maritzcx Recent Developments 5.11 Tech Mahindra 5.11.1 Tech Mahindra Profile 5.11.2 Tech Mahindra Main Business 5.11.3 Tech Mahindra Products, Services and Solutions 5.11.4 Tech Mahindra Revenue (US$ Million) & (2015-2020) 5.11.5 Tech Mahindra Recent Developments 5.12 SAS Institute 5.12.1 SAS Institute Profile 5.12.2 SAS Institute Main Business 5.12.3 SAS Institute Products, Services and Solutions 5.12.4 SAS Institute Revenue (US$ Million) & (2015-2020) 5.12.5 SAS Institute Recent Developments 5.13 Avaya 5.13.1 Avaya Profile 5.13.2 Avaya Main Business 5.13.3 Avaya Products, Services and Solutions 5.13.4 Avaya Revenue (US$ Million) & (2015-2020) 5.13.5 Avaya Recent Developments 5.14 Clarabridge 5.14.1 Clarabridge Profile 5.14.2 Clarabridge Main Business 5.14.3 Clarabridge Products, Services and Solutions 5.14.4 Clarabridge Revenue (US$ Million) & (2015-2020) 5.14.5 Clarabridge Recent Developments 5.15 Zendesk 5.15.1 Zendesk Profile 5.15.2 Zendesk Main Business 5.15.3 Zendesk Products, Services and Solutions 5.15.4 Zendesk Revenue (US$ Million) & (2015-2020) 5.15.5 Zendesk Recent Developments 5.16 InMoment 5.16.1 InMoment Profile 5.16.2 InMoment Main Business and Company’s Total Revenue 5.16.3 InMoment Products, Services and Solutions 5.16.4 InMoment Revenue (US$ Million) (2015-2020) 5.16.5 InMoment Recent Development and Reaction to Covid-19 5.17 Ignite 5.17.1 Ignite Profile 5.17.2 Ignite Main Business 5.17.3 Ignite Products, Services and Solutions 5.17.4 Ignite Revenue (US$ Million) & (2015-2020) 5.17.5 Ignite Recent Developments 6 North America 6.1 North America Customer Experience (CX) Enterprise Software Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Customer Experience (CX) Enterprise Software Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Customer Experience (CX) Enterprise Software Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Customer Experience (CX) Enterprise Software Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Customer Experience (CX) Enterprise Software Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Customer Experience (CX) Enterprise Software Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Customer Experience (CX) Enterprise Software Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global Customer Experience (CX) Enterprise Software Market Size by Region (2015-2020) (US$ Million) Table 3. Global Customer Experience (CX) Enterprise Software Market Size Share by Region (2015-2020) Table 4. Global Customer Experience (CX) Enterprise Software Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global Customer Experience (CX) Enterprise Software Forecasted Market Size Share by Region (2021-2026) Table 6. Global Customer Experience (CX) Enterprise Software Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global Customer Experience (CX) Enterprise Software Market Size by Type (2015-2020) (US$ Million) Table 8. Global Customer Experience (CX) Enterprise Software Revenue Market Share by Type (2015-2020) Table 9. Global Customer Experience (CX) Enterprise Software Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global Customer Experience (CX) Enterprise Software Revenue Market Share by Type (2021-2026) Table 11. Global Customer Experience (CX) Enterprise Software Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global Customer Experience (CX) Enterprise Software Market Size by Application (2015-2020) (US$ Million) Table 13. Global Customer Experience (CX) Enterprise Software Revenue Market Share by Application (2015-2020) Table 14. Global Customer Experience (CX) Enterprise Software Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global Customer Experience (CX) Enterprise Software Revenue Market Share by Application (2021-2026) Table 16. Global Customer Experience (CX) Enterprise Software Revenue (US$ Million) by Players (2015-2020) Table 17. Global Customer Experience (CX) Enterprise Software Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience (CX) Enterprise Software as of 2019) Table 19. Date of Key Manufacturers Enter into Customer Experience (CX) Enterprise Software Market Table 20. Global Customer Experience (CX) Enterprise Software Top Players Headquarters and Area Served Table 21. Customer Experience (CX) Enterprise Software Product Solution and Service Table 22. Global Customer Experience (CX) Enterprise Software Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Adobe Systems Basic Information List Table 25. Adobe Systems Description and Business Overview Table 26. Adobe Systems Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 27. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Adobe Systems (2015-2020) Table 28. Adobe Systems Recent Developments Table 29. Nice Systems Basic Information List Table 30. Nice Systems Description and Business Overview Table 31. Nice Systems Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 32. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Nice Systems (2015-2020) Table 33. Nice Systems Recent Developments Table 34. SAP SE Basic Information List Table 35. SAP SE Description and Business Overview Table 36. SAP SE Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 37. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of SAP SE (2015-2020) Table 38. SAP SE Recent Developments Table 39. Oracle Basic Information List Table 40. Oracle Description and Business Overview Table 41. Oracle Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 42. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Oracle (2015-2020) Table 43. Oracle Recent Developments Table 44. Sitecore Basic Information List Table 45. Sitecore Description and Business Overview Table 46. Sitecore Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 47. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Sitecore (2015-2020) Table 48. Sitecore Recent Developments Table 49. IBM Basic Information List Table 50. IBM Description and Business Overview Table 51. IBM Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 52. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of IBM (2015-2020) Table 53. IBM Recent Developments Table 54. Medallia Basic Information List Table 55. Medallia Description and Business Overview Table 56. Medallia Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 57. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Medallia (2015-2020) Table 58. Medallia Recent Developments Table 59. Opentext Basic Information List Table 60. Opentext Description and Business Overview Table 61. Opentext Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 62. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Opentext (2015-2020) Table 63. Opentext Recent Developments Table 64. Verint Systems Basic Information List Table 65. Verint Systems Description and Business Overview Table 66. Verint Systems Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 67. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Verint Systems (2015-2020) Table 68. Verint Systems Recent Developments Table 69. Maritzcx Basic Information List Table 70. Maritzcx Description and Business Overview Table 71. Maritzcx Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 72. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Maritzcx (2015-2020) Table 73. Maritzcx Recent Developments Table 74. Tech Mahindra Basic Information List Table 75. Tech Mahindra Description and Business Overview Table 76. Tech Mahindra Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 77. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Tech Mahindra (2015-2020) Table 78. Tech Mahindra Recent Developments Table 79. SAS Institute Basic Information List Table 80. SAS Institute Description and Business Overview Table 81. SAS Institute Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 82. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of SAS Institute (2015-2020) Table 83. SAS Institute Recent Developments Table 84. Avaya Basic Information List Table 85. Avaya Description and Business Overview Table 86. Avaya Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 87. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Avaya (2015-2020) Table 88. Avaya Recent Developments Table 89. Clarabridge Basic Information List Table 90. Clarabridge Description and Business Overview Table 91. Clarabridge Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 92. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Clarabridge (2015-2020) Table 93. Clarabridge Recent Developments Table 94. Zendesk Basic Information List Table 95. Zendesk Description and Business Overview Table 96. Zendesk Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 97. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Zendesk (2015-2020) Table 98. Zendesk Recent Developments Table 99. InMoment Basic Information List Table 100. InMoment Description and Business Overview Table 101. InMoment Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 102. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of InMoment (2015-2020) Table 103. InMoment Recent Developments Table 104. Ignite Basic Information List Table 105. Ignite Description and Business Overview Table 106. Ignite Customer Experience (CX) Enterprise Software Products, Services and Solutions Table 107. Revenue (Million US$) in Customer Experience (CX) Enterprise Software Business of Ignite (2015-2020) Table 108. Ignite Recent Developments Table 109. North America Customer Experience (CX) Enterprise Software Market Size by Country (2015-2020) & (US$ Million) Table 110. North America Customer Experience (CX) Enterprise Software Market Size Share by Country (2015-2020) Table 111. Europe Customer Experience (CX) Enterprise Software Market Size by Country (2015-2020) & (US$ Million) Table 112. Europe Customer Experience (CX) Enterprise Software Market Size Share by Country (2015-2020) Table 113. Asia-Pacific Customer Experience (CX) Enterprise Software Market Size by Country (2015-2020) & (US$ Million) Table 114. Asia-Pacific Customer Experience (CX) Enterprise Software Market Size Share by Country (2015-2020) (US$ Million) Table 115. Latin America Customer Experience (CX) Enterprise Software Market Size by Country (2015-2020) & (US$ Million) Table 116. Latin America Customer Experience (CX) Enterprise Software Market Size Share by Country (2015-2020) (US$ Million) Table 117. Middle East & Africa Customer Experience (CX) Enterprise Software Market Size by Players (2015-2020) (US$ Million) Table 118. Middle East & Africa Customer Experience (CX) Enterprise Software Market Size Share by Players (2015-2020) (US$ Million) Table 119. Customer Experience (CX) Enterprise Software Market Trends Table 120. Customer Experience (CX) Enterprise Software Market Drivers Table 121. Customer Experience (CX) Enterprise Software Market Challenges Table 122. Customer Experience (CX) Enterprise Software Market Restriants Table 123. Research Programs/Design for This Report Table 124. Key Data Information from Secondary Sources Table 125. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Experience (CX) Enterprise Software Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global Customer Experience (CX) Enterprise Software Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global Customer Experience (CX) Enterprise Software Market Share by Regions: 2020 VS 2026 Figure 4. North America Customer Experience (CX) Enterprise Software Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe Customer Experience (CX) Enterprise Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific Customer Experience (CX) Enterprise Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America Customer Experience (CX) Enterprise Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa Customer Experience (CX) Enterprise Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global Customer Experience (CX) Enterprise Software Market Share by Type in 2020 & 2026 Figure 10. On-Premise Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. Cloud-Based Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Global Customer Experience (CX) Enterprise Software Market Size Share by Application in 2020 & 2026 Figure 13. BFSI Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. Retail Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Healthcare Market Size (US$ Million) YoY Growth (2015-2026) Figure 16. IT & Telecom Market Size (US$ Million) YoY Growth (2015-2026) Figure 17. Manufacturing Market Size (US$ Million) YoY Growth (2015-2026) Figure 18. Government Market Size (US$ Million) YoY Growth (2015-2026) Figure 19. Customer Experience (CX) Enterprise Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 20. Global Top 5 and Top 10 Players Customer Experience (CX) Enterprise Software Market Share in 2019 Figure 21. United States Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Canada Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Germany Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. France Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. U.K. Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Italy Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Russia Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Nordic Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Rest of Europe Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. China Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Japan Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. South Korea Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Southeast Asia Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. India Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Australia Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Rest of Asia-Pacific Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Mexico Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Brazil Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Latin America Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Turkey Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Saudi Arabia Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. UAE Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Rest of Middle East & Africa Customer Experience (CX) Enterprise Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 44. Bottom-up and Top-down Approaches for This Report Figure 45. Data Triangulation

Adobe Systems Nice Systems SAP SE Oracle Sitecore IBM Medallia Opentext Verint Systems Maritzcx Tech Mahindra SAS Institute Avaya Clarabridge Zendesk InMoment Ignite