1 Market Overview of Customer Experience (CX) Administration Software 1.1 Customer Experience (CX) Administration Software Market Overview 1.1.1 Customer Experience (CX) Administration Software Product Scope 1.1.2 Market Status and Outlook 1.2 Global Customer Experience (CX) Administration Software Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global Customer Experience (CX) Administration Software Market Size by Region (2015-2026) 1.4 Global Customer Experience (CX) Administration Software Historic Market Size by Region (2015-2020) 1.5 Global Customer Experience (CX) Administration Software Market Size Forecast by Region (2021-2026) 1.6 Key Regions, Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) 1.6.1 North America Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) 1.6.2 Europe Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) 1.6.4 Latin America Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) 2 Customer Experience (CX) Administration Software Market Overview by Type 2.1 Global Customer Experience (CX) Administration Software Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global Customer Experience (CX) Administration Software Historic Market Size by Type (2015-2020) 2.3 Global Customer Experience (CX) Administration Software Forecasted Market Size by Type (2021-2026) 2.4 Cloud-Based 2.5 On-Premise 3 Customer Experience (CX) Administration Software Market Overview by Application 3.1 Global Customer Experience (CX) Administration Software Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global Customer Experience (CX) Administration Software Historic Market Size by Application (2015-2020) 3.3 Global Customer Experience (CX) Administration Software Forecasted Market Size by Application (2021-2026) 3.4 Large Enterprise 3.5 SMBs 4 Global Customer Experience (CX) Administration Software Competition Analysis by Players 4.1 Global Customer Experience (CX) Administration Software Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience (CX) Administration Software as of 2019) 4.3 Date of Key Manufacturers Enter into Customer Experience (CX) Administration Software Market 4.4 Global Top Players Customer Experience (CX) Administration Software Headquarters and Area Served 4.5 Key Players Customer Experience (CX) Administration Software Product Solution and Service 4.6 Competitive Status 4.6.1 Customer Experience (CX) Administration Software Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Zendesk 5.1.1 Zendesk Profile 5.1.2 Zendesk Main Business 5.1.3 Zendesk Products, Services and Solutions 5.1.4 Zendesk Revenue (US$ Million) & (2015-2020) 5.1.5 Zendesk Recent Developments 5.2 IBM 5.2.1 IBM Profile 5.2.2 IBM Main Business and Company’s Total Revenue 5.2.3 IBM Products, Services and Solutions 5.2.4 IBM Revenue (US$ Million) (2015-2020) 5.2.5 IBM Recent Development and Reaction to Covid-19 5.3 Satmetrix 5.5.1 Satmetrix Profile 5.3.2 Satmetrix Main Business 5.3.3 Satmetrix Products, Services and Solutions 5.3.4 Satmetrix Revenue (US$ Million) & (2015-2020) 5.3.5 ResponseTek Recent Developments 5.4 ResponseTek 5.4.1 ResponseTek Profile 5.4.2 ResponseTek Main Business 5.4.3 ResponseTek Products, Services and Solutions 5.4.4 ResponseTek Revenue (US$ Million) & (2015-2020) 5.4.5 ResponseTek Recent Developments 5.5 ClickTale 5.5.1 ClickTale Profile 5.5.2 ClickTale Main Business 5.5.3 ClickTale Products, Services and Solutions 5.5.4 ClickTale Revenue (US$ Million) & (2015-2020) 5.5.5 ClickTale Recent Developments 5.6 Adobe 5.6.1 Adobe Profile 5.6.2 Adobe Main Business 5.6.3 Adobe Products, Services and Solutions 5.6.4 Adobe Revenue (US$ Million) & (2015-2020) 5.6.5 Adobe Recent Developments 5.7 Kana 5.7.1 Kana Profile 5.7.2 Kana Main Business and Company’s Total Revenue 5.7.3 Kana Products, Services and Solutions 5.7.4 Kana Revenue (US$ Million) (2015-2020) 5.7.5 Kana Recent Development and Reaction to Covid-19 5.8 Clarabridge 5.8.1 Clarabridge Profile 5.8.2 Clarabridge Main Business 5.8.3 Clarabridge Products, Services and Solutions 5.8.4 Clarabridge Revenue (US$ Million) & (2015-2020) 5.8.5 Clarabridge Recent Developments 5.9 SAS 5.9.1 SAS Profile 5.9.2 SAS Main Business 5.9.3 SAS Products, Services and Solutions 5.9.4 SAS Revenue (US$ Million) & (2015-2020) 5.9.5 SAS Recent Developments 5.10 Gemius 5.10.1 Gemius Profile 5.10.2 Gemius Main Business 5.10.3 Gemius Products, Services and Solutions 5.10.4 Gemius Revenue (US$ Million) & (2015-2020) 5.10.5 Gemius Recent Developments 5.11 HubSpot 5.11.1 HubSpot Profile 5.11.2 HubSpot Main Business 5.11.3 HubSpot Products, Services and Solutions 5.11.4 HubSpot Revenue (US$ Million) & (2015-2020) 5.11.5 HubSpot Recent Developments 5.12 Medallia 5.12.1 Medallia Profile 5.12.2 Medallia Main Business 5.12.3 Medallia Products, Services and Solutions 5.12.4 Medallia Revenue (US$ Million) & (2015-2020) 5.12.5 Medallia Recent Developments 5.13 Maxymiser 5.13.1 Maxymiser Profile 5.13.2 Maxymiser Main Business 5.13.3 Maxymiser Products, Services and Solutions 5.13.4 Maxymiser Revenue (US$ Million) & (2015-2020) 5.13.5 Maxymiser Recent Developments 5.14 UserZoom 5.14.1 UserZoom Profile 5.14.2 UserZoom Main Business 5.14.3 UserZoom Products, Services and Solutions 5.14.4 UserZoom Revenue (US$ Million) & (2015-2020) 5.14.5 UserZoom Recent Developments 5.15 UX360 5.15.1 UX360 Profile 5.15.2 UX360 Main Business 5.15.3 UX360 Products, Services and Solutions 5.15.4 UX360 Revenue (US$ Million) & (2015-2020) 5.15.5 UX360 Recent Developments 5.16 UsabilityTools 5.16.1 UsabilityTools Profile 5.16.2 UsabilityTools Main Business and Company’s Total Revenue 5.16.3 UsabilityTools Products, Services and Solutions 5.16.4 UsabilityTools Revenue (US$ Million) (2015-2020) 5.16.5 UsabilityTools Recent Development and Reaction to Covid-19 6 North America 6.1 North America Customer Experience (CX) Administration Software Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Customer Experience (CX) Administration Software Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Customer Experience (CX) Administration Software Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Customer Experience (CX) Administration Software Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Customer Experience (CX) Administration Software Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Customer Experience (CX) Administration Software Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Customer Experience (CX) Administration Software Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global Customer Experience (CX) Administration Software Market Size by Region (2015-2020) (US$ Million) Table 3. Global Customer Experience (CX) Administration Software Market Size Share by Region (2015-2020) Table 4. Global Customer Experience (CX) Administration Software Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global Customer Experience (CX) Administration Software Forecasted Market Size Share by Region (2021-2026) Table 6. Global Customer Experience (CX) Administration Software Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global Customer Experience (CX) Administration Software Market Size by Type (2015-2020) (US$ Million) Table 8. Global Customer Experience (CX) Administration Software Revenue Market Share by Type (2015-2020) Table 9. Global Customer Experience (CX) Administration Software Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global Customer Experience (CX) Administration Software Revenue Market Share by Type (2021-2026) Table 11. Global Customer Experience (CX) Administration Software Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global Customer Experience (CX) Administration Software Market Size by Application (2015-2020) (US$ Million) Table 13. Global Customer Experience (CX) Administration Software Revenue Market Share by Application (2015-2020) Table 14. Global Customer Experience (CX) Administration Software Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global Customer Experience (CX) Administration Software Revenue Market Share by Application (2021-2026) Table 16. Global Customer Experience (CX) Administration Software Revenue (US$ Million) by Players (2015-2020) Table 17. Global Customer Experience (CX) Administration Software Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Experience (CX) Administration Software as of 2019) Table 19. Date of Key Manufacturers Enter into Customer Experience (CX) Administration Software Market Table 20. Global Customer Experience (CX) Administration Software Top Players Headquarters and Area Served Table 21. Customer Experience (CX) Administration Software Product Solution and Service Table 22. Global Customer Experience (CX) Administration Software Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Zendesk Basic Information List Table 25. Zendesk Description and Business Overview Table 26. Zendesk Customer Experience (CX) Administration Software Products, Services and Solutions Table 27. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Zendesk (2015-2020) Table 28. Zendesk Recent Developments Table 29. IBM Basic Information List Table 30. IBM Description and Business Overview Table 31. IBM Customer Experience (CX) Administration Software Products, Services and Solutions Table 32. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of IBM (2015-2020) Table 33. IBM Recent Developments Table 34. Satmetrix Basic Information List Table 35. Satmetrix Description and Business Overview Table 36. Satmetrix Customer Experience (CX) Administration Software Products, Services and Solutions Table 37. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Satmetrix (2015-2020) Table 38. Satmetrix Recent Developments Table 39. ResponseTek Basic Information List Table 40. ResponseTek Description and Business Overview Table 41. ResponseTek Customer Experience (CX) Administration Software Products, Services and Solutions Table 42. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of ResponseTek (2015-2020) Table 43. ResponseTek Recent Developments Table 44. ClickTale Basic Information List Table 45. ClickTale Description and Business Overview Table 46. ClickTale Customer Experience (CX) Administration Software Products, Services and Solutions Table 47. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of ClickTale (2015-2020) Table 48. ClickTale Recent Developments Table 49. Adobe Basic Information List Table 50. Adobe Description and Business Overview Table 51. Adobe Customer Experience (CX) Administration Software Products, Services and Solutions Table 52. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Adobe (2015-2020) Table 53. Adobe Recent Developments Table 54. Kana Basic Information List Table 55. Kana Description and Business Overview Table 56. Kana Customer Experience (CX) Administration Software Products, Services and Solutions Table 57. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Kana (2015-2020) Table 58. Kana Recent Developments Table 59. Clarabridge Basic Information List Table 60. Clarabridge Description and Business Overview Table 61. Clarabridge Customer Experience (CX) Administration Software Products, Services and Solutions Table 62. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Clarabridge (2015-2020) Table 63. Clarabridge Recent Developments Table 64. SAS Basic Information List Table 65. SAS Description and Business Overview Table 66. SAS Customer Experience (CX) Administration Software Products, Services and Solutions Table 67. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of SAS (2015-2020) Table 68. SAS Recent Developments Table 69. Gemius Basic Information List Table 70. Gemius Description and Business Overview Table 71. Gemius Customer Experience (CX) Administration Software Products, Services and Solutions Table 72. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Gemius (2015-2020) Table 73. Gemius Recent Developments Table 74. HubSpot Basic Information List Table 75. HubSpot Description and Business Overview Table 76. HubSpot Customer Experience (CX) Administration Software Products, Services and Solutions Table 77. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of HubSpot (2015-2020) Table 78. HubSpot Recent Developments Table 79. Medallia Basic Information List Table 80. Medallia Description and Business Overview Table 81. Medallia Customer Experience (CX) Administration Software Products, Services and Solutions Table 82. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Medallia (2015-2020) Table 83. Medallia Recent Developments Table 84. Maxymiser Basic Information List Table 85. Maxymiser Description and Business Overview Table 86. Maxymiser Customer Experience (CX) Administration Software Products, Services and Solutions Table 87. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of Maxymiser (2015-2020) Table 88. Maxymiser Recent Developments Table 89. UserZoom Basic Information List Table 90. UserZoom Description and Business Overview Table 91. UserZoom Customer Experience (CX) Administration Software Products, Services and Solutions Table 92. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of UserZoom (2015-2020) Table 93. UserZoom Recent Developments Table 94. UX360 Basic Information List Table 95. UX360 Description and Business Overview Table 96. UX360 Customer Experience (CX) Administration Software Products, Services and Solutions Table 97. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of UX360 (2015-2020) Table 98. UX360 Recent Developments Table 99. UsabilityTools Basic Information List Table 100. UsabilityTools Description and Business Overview Table 101. UsabilityTools Customer Experience (CX) Administration Software Products, Services and Solutions Table 102. Revenue (Million US$) in Customer Experience (CX) Administration Software Business of UsabilityTools (2015-2020) Table 103. UsabilityTools Recent Developments Table 104. North America Customer Experience (CX) Administration Software Market Size by Country (2015-2020) & (US$ Million) Table 105. North America Customer Experience (CX) Administration Software Market Size Share by Country (2015-2020) Table 106. Europe Customer Experience (CX) Administration Software Market Size by Country (2015-2020) & (US$ Million) Table 107. Europe Customer Experience (CX) Administration Software Market Size Share by Country (2015-2020) Table 108. Asia-Pacific Customer Experience (CX) Administration Software Market Size by Country (2015-2020) & (US$ Million) Table 109. Asia-Pacific Customer Experience (CX) Administration Software Market Size Share by Country (2015-2020) (US$ Million) Table 110. Latin America Customer Experience (CX) Administration Software Market Size by Country (2015-2020) & (US$ Million) Table 111. Latin America Customer Experience (CX) Administration Software Market Size Share by Country (2015-2020) (US$ Million) Table 112. Middle East & Africa Customer Experience (CX) Administration Software Market Size by Players (2015-2020) (US$ Million) Table 113. Middle East & Africa Customer Experience (CX) Administration Software Market Size Share by Players (2015-2020) (US$ Million) Table 114. Customer Experience (CX) Administration Software Market Trends Table 115. Customer Experience (CX) Administration Software Market Drivers Table 116. Customer Experience (CX) Administration Software Market Challenges Table 117. Customer Experience (CX) Administration Software Market Restriants Table 118. Research Programs/Design for This Report Table 119. Key Data Information from Secondary Sources Table 120. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Experience (CX) Administration Software Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global Customer Experience (CX) Administration Software Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global Customer Experience (CX) Administration Software Market Share by Regions: 2020 VS 2026 Figure 4. North America Customer Experience (CX) Administration Software Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe Customer Experience (CX) Administration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific Customer Experience (CX) Administration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America Customer Experience (CX) Administration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa Customer Experience (CX) Administration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global Customer Experience (CX) Administration Software Market Share by Type in 2020 & 2026 Figure 10. Cloud-Based Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. On-Premise Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Global Customer Experience (CX) Administration Software Market Size Share by Application in 2020 & 2026 Figure 13. Large Enterprise Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. SMBs Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Customer Experience (CX) Administration Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 16. Global Top 5 and Top 10 Players Customer Experience (CX) Administration Software Market Share in 2019 Figure 17. United States Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 18. Canada Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 19. Germany Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 20. France Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. U.K. Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Italy Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Russia Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Nordic Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Rest of Europe Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. China Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Japan Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. South Korea Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Southeast Asia Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. India Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Australia Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Rest of Asia-Pacific Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Mexico Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Brazil Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Rest of Latin America Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Turkey Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Saudi Arabia Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. UAE Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Middle East & Africa Customer Experience (CX) Administration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Bottom-up and Top-down Approaches for This Report Figure 41. Data Triangulation

Zendesk IBM Satmetrix ResponseTek ClickTale Adobe Kana Clarabridge SAS Gemius HubSpot Medallia Maxymiser UserZoom UX360 UsabilityTools