1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Satisfaction Software Market Size Growth Rate by Type: 2020 VS 2026 1.2.2 On-premise 1.2.3 Cloud-based 1.3 Market by Application 1.3.1 Global Customer Satisfaction Software Market Share by Application: 2020 VS 2026 1.3.2 SMEs 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Satisfaction Software Market Perspective (2015-2026) 2.2 Global Customer Satisfaction Software Growth Trends by Regions 2.2.1 Customer Satisfaction Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Customer Satisfaction Software Historic Market Share by Regions (2015-2020) 2.2.3 Customer Satisfaction Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Satisfaction Software Players by Market Size 3.1.1 Global Top Customer Satisfaction Software Players by Revenue (2015-2020) 3.1.2 Global Customer Satisfaction Software Revenue Market Share by Players (2015-2020) 3.2 Global Customer Satisfaction Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Customer Satisfaction Software Revenue 3.4 Global Customer Satisfaction Software Market Concentration Ratio 3.4.1 Global Customer Satisfaction Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Satisfaction Software Revenue in 2019 3.5 Key Players Customer Satisfaction Software Area Served 3.6 Key Players Customer Satisfaction Software Product Solution and Service 3.7 Date of Enter into Customer Satisfaction Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Satisfaction Software Breakdown Data by Type (2015-2026) 4.1 Global Customer Satisfaction Software Historic Market Size by Type (2015-2020) 4.2 Global Customer Satisfaction Software Forecasted Market Size by Type (2021-2026) 5 Customer Satisfaction Software Breakdown Data by Application (2015-2026) 5.1 Global Customer Satisfaction Software Historic Market Size by Application (2015-2020) 5.2 Global Customer Satisfaction Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Customer Satisfaction Software Market Size (2015-2026) 6.2 North America Customer Satisfaction Software Market Size by Type (2015-2020) 6.3 North America Customer Satisfaction Software Market Size by Application (2015-2020) 6.4 North America Customer Satisfaction Software Market Size by Country (2015-2020) 6.4.1 United States 6.4.2 Canada 7 Europe 7.1 Europe Customer Satisfaction Software Market Size (2015-2026) 7.2 Europe Customer Satisfaction Software Market Size by Type (2015-2020) 7.3 Europe Customer Satisfaction Software Market Size by Application (2015-2020) 7.4 Europe Customer Satisfaction Software Market Size by Country (2015-2020) 7.4.1 Germany 7.4.2 France 7.4.3 U.K. 7.4.4 Italy 7.4.5 Russia 7.4.6 Nordic 7.4.7 Rest of Europe 8 China 8.1 China Customer Satisfaction Software Market Size (2015-2026) 8.2 China Customer Satisfaction Software Market Size by Type (2015-2020) 8.3 China Customer Satisfaction Software Market Size by Application (2015-2020) 8.4 China Customer Satisfaction Software Market Size by Region (2015-2020) 8.4.1 China 8.4.2 Japan 8.4.3 South Korea 8.4.4 Southeast Asia 8.4.5 India 8.4.6 Australia 8.4.7 Rest of Asia-Pacific 9 Japan 9.1 Japan Customer Satisfaction Software Market Size (2015-2026) 9.2 Japan Customer Satisfaction Software Market Size by Type (2015-2020) 9.3 Japan Customer Satisfaction Software Market Size by Application (2015-2020) 9.4 Japan Customer Satisfaction Software Market Size by Country (2015-2020) 9.4.1 Mexico 9.4.2 Brazil 10 Southeast Asia 10.1 Southeast Asia Customer Satisfaction Software Market Size (2015-2026) 10.2 Southeast Asia Customer Satisfaction Software Market Size by Type (2015-2020) 10.3 Southeast Asia Customer Satisfaction Software Market Size by Application (2015-2020) 10.4 Southeast Asia Customer Satisfaction Software Market Size by Country (2015-2020) 10.4.1 Turkey 10.4.2 Saudi Arabia 10.4.3 UAE 10.4.4 Rest of Middle East & Africa 11 Key Players Profiles 11.1 CloudCherry 11.1.1 CloudCherry Company Details 11.1.2 CloudCherry Business Overview 11.1.3 CloudCherry Customer Satisfaction Software Introduction 11.1.4 CloudCherry Revenue in Customer Satisfaction Software Business (2015-2020)) 11.1.5 CloudCherry Recent Development 11.2 Client Heartbeat 11.2.1 Client Heartbeat Company Details 11.2.2 Client Heartbeat Business Overview 11.2.3 Client Heartbeat Customer Satisfaction Software Introduction 11.2.4 Client Heartbeat Revenue in Customer Satisfaction Software Business (2015-2020) 11.2.5 Client Heartbeat Recent Development 11.3 ManageEngine 11.3.1 ManageEngine Company Details 11.3.2 ManageEngine Business Overview 11.3.3 ManageEngine Customer Satisfaction Software Introduction 11.3.4 ManageEngine Revenue in Customer Satisfaction Software Business (2015-2020) 11.3.5 ManageEngine Recent Development 11.4 CustomerLove 11.4.1 CustomerLove Company Details 11.4.2 CustomerLove Business Overview 11.4.3 CustomerLove Customer Satisfaction Software Introduction 11.4.4 CustomerLove Revenue in Customer Satisfaction Software Business (2015-2020) 11.4.5 CustomerLove Recent Development 11.5 Zendesk 11.5.1 Zendesk Company Details 11.5.2 Zendesk Business Overview 11.5.3 Zendesk Customer Satisfaction Software Introduction 11.5.4 Zendesk Revenue in Customer Satisfaction Software Business (2015-2020) 11.5.5 Zendesk Recent Development 11.6 GetFeedback 11.6.1 GetFeedback Company Details 11.6.2 GetFeedback Business Overview 11.6.3 GetFeedback Customer Satisfaction Software Introduction 11.6.4 GetFeedback Revenue in Customer Satisfaction Software Business (2015-2020) 11.6.5 GetFeedback Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Satisfaction Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 3. Key Players of On-premise Table 4. Key Players of Cloud-based Table 5. Global Customer Satisfaction Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 6. Global Customer Satisfaction Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 7. Global Customer Satisfaction Software Market Size by Regions (2015-2020) (US$ Million) Table 8. Global Customer Satisfaction Software Market Share by Regions (2015-2020) Table 9. Global Customer Satisfaction Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 10. Global Customer Satisfaction Software Market Share by Regions (2021-2026) Table 11. Customer Satisfaction Software Market Market Trends Table 12. Customer Satisfaction Software Market Drivers Table 13. Customer Satisfaction Software Market Challenges Table 14. Customer Satisfaction Software Market Restraints Table 15. Global Customer Satisfaction Software Revenue by Players (2015-2020) (US$ Million) Table 16. Global Customer Satisfaction Software Market Share by Players (2015-2020) Table 17. Global Top Customer Satisfaction Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Satisfaction Software as of 2019) Table 18. Global Customer Satisfaction Software by Players Market Concentration Ratio (CR5 and HHI) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Satisfaction Software Product Solution and Service Table 21. Mergers & Acquisitions, Expansion Plans Table 22. Global Customer Satisfaction Software Market Size by Type (2015-2020) (US$ Million) Table 23. Global Customer Satisfaction Software Market Size Share by Type (2015-2020) Table 24. Global Customer Satisfaction Software Revenue Market Share by Type (2021-2026) Table 25. Global Customer Satisfaction Software Market Size Share by Application (2015-2020) Table 26. Global Customer Satisfaction Software Market Size by Application (2015-2020) (US$ Million) Table 27. Global Customer Satisfaction Software Market Size Share by Application (2021-2026) Table 28. North America Customer Satisfaction Software Market Size by Type (2015-2020) (US$ Million) Table 29. North America Customer Satisfaction Software Market Share by Type (2015-2020) Table 30. North America Customer Satisfaction Software Market Size by Application (2015-2020) (US$ Million) Table 31. North America Customer Satisfaction Software Market Share by Application (2015-2020) Table 32. North America Customer Satisfaction Software Market Size by Country (US$ Million) (2015-2020) Table 33. North America Customer Satisfaction Software Market Share by Country (2015-2020) Table 34. Europe Customer Satisfaction Software Market Size by Type (2015-2020) (US$ Million) Table 35. Europe Customer Satisfaction Software Market Share by Type (2015-2020) Table 36. Europe Customer Satisfaction Software Market Size by Application (2015-2020) (US$ Million) Table 37. Europe Customer Satisfaction Software Market Share by Application (2015-2020) Table 38. Europe Customer Satisfaction Software Market Size by Country (US$ Million) (2015-2020) Table 39. Europe Customer Satisfaction Software Market Share by Country (2015-2020) Table 40. China Customer Satisfaction Software Market Size by Type (2015-2020) (US$ Million) Table 41. China Customer Satisfaction Software Market Share by Type (2015-2020) Table 42. China Customer Satisfaction Software Market Size by Application (2015-2020) (US$ Million) Table 43. China Customer Satisfaction Software Market Share by Application (2015-2020) Table 44. China Customer Satisfaction Software Market Size by Region (US$ Million) (2015-2020) Table 45. China Customer Satisfaction Software Market Share by Region (2015-2020) Table 46. Japan Customer Satisfaction Software Market Size by Type (2015-2020) (US$ Million) Table 47. Japan Customer Satisfaction Software Market Share by Type (2015-2020) Table 48. Japan Customer Satisfaction Software Market Size by Application (2015-2020) (US$ Million) Table 49. Japan Customer Satisfaction Software Market Share by Application (2015-2020) Table 50. Japan Customer Satisfaction Software Market Size by Country (US$ Million) (2015-2020) Table 51. Japan Customer Satisfaction Software Market Share by Country (2015-2020) Table 52. Southeast Asia Customer Satisfaction Software Market Size by Type (2015-2020) (US$ Million) Table 53. Southeast Asia Customer Satisfaction Software Market Share by Type (2015-2020) Table 54. Southeast Asia Customer Satisfaction Software Market Size by Application (2015-2020) (US$ Million) Table 55. Southeast Asia Customer Satisfaction Software Market Share by Application (2015-2020) Table 56. Southeast Asia Customer Satisfaction Software Market Size by Country (US$ Million) (2015-2020) Table 57. Southeast Asia Customer Satisfaction Software Market Share by Country (2015-2020) Table 58. CloudCherry Company Details Table 59. CloudCherry Business Overview Table 60. CloudCherry Product Table 61. CloudCherry Revenue in Customer Satisfaction Software Business (2015-2020) (US$ Million) Table 62. CloudCherry Recent Development Table 63. Client Heartbeat Company Details Table 64. Client Heartbeat Business Overview Table 65. Client Heartbeat Product Table 66. Client Heartbeat Revenue in Customer Satisfaction Software Business (2015-2020) (US$ Million) Table 67. Client Heartbeat Recent Development Table 68. ManageEngine Company Details Table 69. ManageEngine Business Overview Table 70. ManageEngine Product Table 71. ManageEngine Revenue in Customer Satisfaction Software Business (2015-2020) (US$ Million) Table 72. ManageEngine Recent Development Table 73. CustomerLove Company Details Table 74. CustomerLove Business Overview Table 75. CustomerLove Product Table 76. CustomerLove Revenue in Customer Satisfaction Software Business (2015-2020) (US$ Million) Table 77. CustomerLove Recent Development Table 78. Zendesk Company Details Table 79. Zendesk Business Overview Table 80. Zendesk Product Table 81. Zendesk Revenue in Customer Satisfaction Software Business (2015-2020) (US$ Million) Table 82. Zendesk Recent Development Table 83. GetFeedback Company Details Table 84. GetFeedback Business Overview Table 85. GetFeedback Product Table 86. GetFeedback Revenue in Customer Satisfaction Software Business (2015-2020) (US$ Million) Table 87. GetFeedback Recent Development Table 88. Research Programs/Design for This Report Table 89. Key Data Information from Secondary Sources Table 90. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Satisfaction Software Market Share by Type: 2020 VS 2026 Figure 2. On-premise Features Figure 3. Cloud-based Features Figure 4. Global Customer Satisfaction Software Market Share by Application: 2020 VS 2026 Figure 5. SMEs Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Customer Satisfaction Software Report Years Considered Figure 8. Global Customer Satisfaction Software Market Size (US$ Million), YoY Growth 2015-2026 Figure 9. Global Customer Satisfaction Software Market Share by Regions: 2020 VS 2026 Figure 10. Global Customer Satisfaction Software Market Share by Regions (2021-2026) Figure 11. Global Customer Satisfaction Software Market Share by Players in 2019 Figure 12. Global Top Customer Satisfaction Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Satisfaction Software as of 2019 Figure 13. The Top 10 and 5 Players Market Share by Customer Satisfaction Software Revenue in 2019 Figure 14. North America Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 15. United States Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 16. Canada Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 17. Europe Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 18. Germany Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 19. France Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 20. U.K. Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. Italy Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Russia Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Nordic Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Rest of Europe Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Asia-Pacific Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. China Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Japan Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. South Korea Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Southeast Asia Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. India Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Australia Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Rest of Asia-Pacific Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Latin America Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Mexico Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Brazil Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Middle East & Africa Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Turkey Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Saudi Arabia Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. UAE Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Rest of Middle East & Africa Customer Satisfaction Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. CloudCherry Revenue Growth Rate in Customer Satisfaction Software Business (2015-2020) Figure 42. Client Heartbeat Revenue Growth Rate in Customer Satisfaction Software Business (2015-2020) Figure 43. ManageEngine Revenue Growth Rate in Customer Satisfaction Software Business (2015-2020) Figure 44. CustomerLove Revenue Growth Rate in Customer Satisfaction Software Business (2015-2020) Figure 45. Zendesk Revenue Growth Rate in Customer Satisfaction Software Business (2015-2020) Figure 46. GetFeedback Revenue Growth Rate in Customer Satisfaction Software Business (2015-2020) Figure 47. Bottom-up and Top-down Approaches for This Report Figure 48. Data Triangulation Figure 49. Key Executives Interviewed

CloudCherry Client Heartbeat ManageEngine CustomerLove Zendesk GetFeedback