1 Market Overview of Interactive Voice Response 1.1 Interactive Voice Response Market Overview 1.1.1 Interactive Voice Response Product Scope 1.1.2 Market Status and Outlook 1.2 Global Interactive Voice Response Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global Interactive Voice Response Market Size by Region (2015-2026) 1.4 Global Interactive Voice Response Historic Market Size by Region (2015-2020) 1.5 Global Interactive Voice Response Market Size Forecast by Region (2021-2026) 1.6 Key Regions, Interactive Voice Response Market Size YoY Growth (2015-2026) 1.6.1 North America Interactive Voice Response Market Size YoY Growth (2015-2026) 1.6.2 Europe Interactive Voice Response Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific Interactive Voice Response Market Size YoY Growth (2015-2026) 1.6.4 Latin America Interactive Voice Response Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa Interactive Voice Response Market Size YoY Growth (2015-2026) 2 Interactive Voice Response Market Overview by Type 2.1 Global Interactive Voice Response Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global Interactive Voice Response Historic Market Size by Type (2015-2020) 2.3 Global Interactive Voice Response Forecasted Market Size by Type (2021-2026) 2.4 Speech Based 2.5 Touch-tone Based 3 Interactive Voice Response Market Overview by Application 3.1 Global Interactive Voice Response Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global Interactive Voice Response Historic Market Size by Application (2015-2020) 3.3 Global Interactive Voice Response Forecasted Market Size by Application (2021-2026) 3.4 BFSI 3.5 Travel and Hospitality 3.6 Pharma and Healthcare 3.7 Telecommunications 3.8 Government and Public Sector 3.9 Transportation and Logistics 4 Global Interactive Voice Response Competition Analysis by Players 4.1 Global Interactive Voice Response Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response as of 2019) 4.3 Date of Key Manufacturers Enter into Interactive Voice Response Market 4.4 Global Top Players Interactive Voice Response Headquarters and Area Served 4.5 Key Players Interactive Voice Response Product Solution and Service 4.6 Competitive Status 4.6.1 Interactive Voice Response Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 inContact Inc. 5.1.1 inContact Inc. Profile 5.1.2 inContact Inc. Main Business 5.1.3 inContact Inc. Products, Services and Solutions 5.1.4 inContact Inc. Revenue (US$ Million) & (2015-2020) 5.1.5 inContact Inc. Recent Developments 5.2 Nuance Communications, Inc. 5.2.1 Nuance Communications, Inc. Profile 5.2.2 Nuance Communications, Inc. Main Business and Company’s Total Revenue 5.2.3 Nuance Communications, Inc. Products, Services and Solutions 5.2.4 Nuance Communications, Inc. Revenue (US$ Million) (2015-2020) 5.2.5 Nuance Communications, Inc. Recent Development and Reaction to Covid-19 5.3 Genesys Telecommunication Laboratories, Inc. 5.5.1 Genesys Telecommunication Laboratories, Inc. Profile 5.3.2 Genesys Telecommunication Laboratories, Inc. Main Business 5.3.3 Genesys Telecommunication Laboratories, Inc. Products, Services and Solutions 5.3.4 Genesys Telecommunication Laboratories, Inc. Revenue (US$ Million) & (2015-2020) 5.3.5 AT&T Inc. Recent Developments 5.4 AT&T Inc. 5.4.1 AT&T Inc. Profile 5.4.2 AT&T Inc. Main Business 5.4.3 AT&T Inc. Products, Services and Solutions 5.4.4 AT&T Inc. Revenue (US$ Million) & (2015-2020) 5.4.5 AT&T Inc. Recent Developments 5.5 Avaya Inc. 5.5.1 Avaya Inc. Profile 5.5.2 Avaya Inc. Main Business 5.5.3 Avaya Inc. Products, Services and Solutions 5.5.4 Avaya Inc. Revenue (US$ Million) & (2015-2020) 5.5.5 Avaya Inc. Recent Developments 5.6 Aspect Software Parent, Inc. 5.6.1 Aspect Software Parent, Inc. Profile 5.6.2 Aspect Software Parent, Inc. Main Business 5.6.3 Aspect Software Parent, Inc. Products, Services and Solutions 5.6.4 Aspect Software Parent, Inc. Revenue (US$ Million) & (2015-2020) 5.6.5 Aspect Software Parent, Inc. Recent Developments 5.7 Verizon Communications Inc. 5.7.1 Verizon Communications Inc. Profile 5.7.2 Verizon Communications Inc. Main Business and Company’s Total Revenue 5.7.3 Verizon Communications Inc. Products, Services and Solutions 5.7.4 Verizon Communications Inc. Revenue (US$ Million) (2015-2020) 5.7.5 Verizon Communications Inc. Recent Development and Reaction to Covid-19 5.8 Five9, Inc. 5.8.1 Five9, Inc. Profile 5.8.2 Five9, Inc. Main Business 5.8.3 Five9, Inc. Products, Services and Solutions 5.8.4 Five9, Inc. Revenue (US$ Million) & (2015-2020) 5.8.5 Five9, Inc. Recent Developments 5.9 Cisco Systems, Inc. 5.9.1 Cisco Systems, Inc. Profile 5.9.2 Cisco Systems, Inc. Main Business 5.9.3 Cisco Systems, Inc. Products, Services and Solutions 5.9.4 Cisco Systems, Inc. Revenue (US$ Million) & (2015-2020) 5.9.5 Cisco Systems, Inc. Recent Developments 5.10 Convergys Corporation 5.10.1 Convergys Corporation Profile 5.10.2 Convergys Corporation Main Business 5.10.3 Convergys Corporation Products, Services and Solutions 5.10.4 Convergys Corporation Revenue (US$ Million) & (2015-2020) 5.10.5 Convergys Corporation Recent Developments 5.11 West Corporation 5.11.1 West Corporation Profile 5.11.2 West Corporation Main Business 5.11.3 West Corporation Products, Services and Solutions 5.11.4 West Corporation Revenue (US$ Million) & (2015-2020) 5.11.5 West Corporation Recent Developments 5.12 IVR Lab 5.12.1 IVR Lab Profile 5.12.2 IVR Lab Main Business 5.12.3 IVR Lab Products, Services and Solutions 5.12.4 IVR Lab Revenue (US$ Million) & (2015-2020) 5.12.5 IVR Lab Recent Developments 5.13 NewVoiceMedia 5.13.1 NewVoiceMedia Profile 5.13.2 NewVoiceMedia Main Business 5.13.3 NewVoiceMedia Products, Services and Solutions 5.13.4 NewVoiceMedia Revenue (US$ Million) & (2015-2020) 5.13.5 NewVoiceMedia Recent Developments 6 North America 6.1 North America Interactive Voice Response Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Interactive Voice Response Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Interactive Voice Response Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Interactive Voice Response Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Interactive Voice Response Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Interactive Voice Response Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Interactive Voice Response Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global Interactive Voice Response Market Size by Region (2015-2020) (US$ Million) Table 3. Global Interactive Voice Response Market Size Share by Region (2015-2020) Table 4. Global Interactive Voice Response Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global Interactive Voice Response Forecasted Market Size Share by Region (2021-2026) Table 6. Global Interactive Voice Response Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global Interactive Voice Response Market Size by Type (2015-2020) (US$ Million) Table 8. Global Interactive Voice Response Revenue Market Share by Type (2015-2020) Table 9. Global Interactive Voice Response Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global Interactive Voice Response Revenue Market Share by Type (2021-2026) Table 11. Global Interactive Voice Response Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global Interactive Voice Response Market Size by Application (2015-2020) (US$ Million) Table 13. Global Interactive Voice Response Revenue Market Share by Application (2015-2020) Table 14. Global Interactive Voice Response Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global Interactive Voice Response Revenue Market Share by Application (2021-2026) Table 16. Global Interactive Voice Response Revenue (US$ Million) by Players (2015-2020) Table 17. Global Interactive Voice Response Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response as of 2019) Table 19. Date of Key Manufacturers Enter into Interactive Voice Response Market Table 20. Global Interactive Voice Response Top Players Headquarters and Area Served Table 21. Interactive Voice Response Product Solution and Service Table 22. Global Interactive Voice Response Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. inContact Inc. Basic Information List Table 25. inContact Inc. Description and Business Overview Table 26. inContact Inc. Interactive Voice Response Products, Services and Solutions Table 27. Revenue (Million US$) in Interactive Voice Response Business of inContact Inc. (2015-2020) Table 28. inContact Inc. Recent Developments Table 29. Nuance Communications, Inc. Basic Information List Table 30. Nuance Communications, Inc. Description and Business Overview Table 31. Nuance Communications, Inc. Interactive Voice Response Products, Services and Solutions Table 32. Revenue (Million US$) in Interactive Voice Response Business of Nuance Communications, Inc. (2015-2020) Table 33. Nuance Communications, Inc. Recent Developments Table 34. Genesys Telecommunication Laboratories, Inc. Basic Information List Table 35. Genesys Telecommunication Laboratories, Inc. Description and Business Overview Table 36. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Products, Services and Solutions Table 37. Revenue (Million US$) in Interactive Voice Response Business of Genesys Telecommunication Laboratories, Inc. (2015-2020) Table 38. Genesys Telecommunication Laboratories, Inc. Recent Developments Table 39. AT&T Inc. Basic Information List Table 40. AT&T Inc. Description and Business Overview Table 41. AT&T Inc. Interactive Voice Response Products, Services and Solutions Table 42. Revenue (Million US$) in Interactive Voice Response Business of AT&T Inc. (2015-2020) Table 43. AT&T Inc. Recent Developments Table 44. Avaya Inc. Basic Information List Table 45. Avaya Inc. Description and Business Overview Table 46. Avaya Inc. Interactive Voice Response Products, Services and Solutions Table 47. Revenue (Million US$) in Interactive Voice Response Business of Avaya Inc. (2015-2020) Table 48. Avaya Inc. Recent Developments Table 49. Aspect Software Parent, Inc. Basic Information List Table 50. Aspect Software Parent, Inc. Description and Business Overview Table 51. Aspect Software Parent, Inc. Interactive Voice Response Products, Services and Solutions Table 52. Revenue (Million US$) in Interactive Voice Response Business of Aspect Software Parent, Inc. (2015-2020) Table 53. Aspect Software Parent, Inc. Recent Developments Table 54. Verizon Communications Inc. Basic Information List Table 55. Verizon Communications Inc. Description and Business Overview Table 56. Verizon Communications Inc. Interactive Voice Response Products, Services and Solutions Table 57. Revenue (Million US$) in Interactive Voice Response Business of Verizon Communications Inc. (2015-2020) Table 58. Verizon Communications Inc. Recent Developments Table 59. Five9, Inc. Basic Information List Table 60. Five9, Inc. Description and Business Overview Table 61. Five9, Inc. Interactive Voice Response Products, Services and Solutions Table 62. Revenue (Million US$) in Interactive Voice Response Business of Five9, Inc. (2015-2020) Table 63. Five9, Inc. Recent Developments Table 64. Cisco Systems, Inc. Basic Information List Table 65. Cisco Systems, Inc. Description and Business Overview Table 66. Cisco Systems, Inc. Interactive Voice Response Products, Services and Solutions Table 67. Revenue (Million US$) in Interactive Voice Response Business of Cisco Systems, Inc. (2015-2020) Table 68. Cisco Systems, Inc. Recent Developments Table 69. Convergys Corporation Basic Information List Table 70. Convergys Corporation Description and Business Overview Table 71. Convergys Corporation Interactive Voice Response Products, Services and Solutions Table 72. Revenue (Million US$) in Interactive Voice Response Business of Convergys Corporation (2015-2020) Table 73. Convergys Corporation Recent Developments Table 74. West Corporation Basic Information List Table 75. West Corporation Description and Business Overview Table 76. West Corporation Interactive Voice Response Products, Services and Solutions Table 77. Revenue (Million US$) in Interactive Voice Response Business of West Corporation (2015-2020) Table 78. West Corporation Recent Developments Table 79. IVR Lab Basic Information List Table 80. IVR Lab Description and Business Overview Table 81. IVR Lab Interactive Voice Response Products, Services and Solutions Table 82. Revenue (Million US$) in Interactive Voice Response Business of IVR Lab (2015-2020) Table 83. IVR Lab Recent Developments Table 84. NewVoiceMedia Basic Information List Table 85. NewVoiceMedia Description and Business Overview Table 86. NewVoiceMedia Interactive Voice Response Products, Services and Solutions Table 87. Revenue (Million US$) in Interactive Voice Response Business of NewVoiceMedia (2015-2020) Table 88. NewVoiceMedia Recent Developments Table 89. North America Interactive Voice Response Market Size by Country (2015-2020) & (US$ Million) Table 90. North America Interactive Voice Response Market Size Share by Country (2015-2020) Table 91. Europe Interactive Voice Response Market Size by Country (2015-2020) & (US$ Million) Table 92. Europe Interactive Voice Response Market Size Share by Country (2015-2020) Table 93. Asia-Pacific Interactive Voice Response Market Size by Country (2015-2020) & (US$ Million) Table 94. Asia-Pacific Interactive Voice Response Market Size Share by Country (2015-2020) (US$ Million) Table 95. Latin America Interactive Voice Response Market Size by Country (2015-2020) & (US$ Million) Table 96. Latin America Interactive Voice Response Market Size Share by Country (2015-2020) (US$ Million) Table 97. Middle East & Africa Interactive Voice Response Market Size by Players (2015-2020) (US$ Million) Table 98. Middle East & Africa Interactive Voice Response Market Size Share by Players (2015-2020) (US$ Million) Table 99. Interactive Voice Response Market Trends Table 100. Interactive Voice Response Market Drivers Table 101. Interactive Voice Response Market Challenges Table 102. Interactive Voice Response Market Restriants Table 103. Research Programs/Design for This Report Table 104. Key Data Information from Secondary Sources Table 105. Key Data Information from Primary Sources List of Figures Figure 1. Global Interactive Voice Response Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global Interactive Voice Response Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global Interactive Voice Response Market Share by Regions: 2020 VS 2026 Figure 4. North America Interactive Voice Response Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe Interactive Voice Response Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific Interactive Voice Response Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America Interactive Voice Response Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa Interactive Voice Response Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global Interactive Voice Response Market Share by Type in 2020 & 2026 Figure 10. Speech Based Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. Touch-tone Based Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Global Interactive Voice Response Market Size Share by Application in 2020 & 2026 Figure 13. BFSI Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. Travel and Hospitality Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Pharma and Healthcare Market Size (US$ Million) YoY Growth (2015-2026) Figure 16. Telecommunications Market Size (US$ Million) YoY Growth (2015-2026) Figure 17. Government and Public Sector Market Size (US$ Million) YoY Growth (2015-2026) Figure 18. Transportation and Logistics Market Size (US$ Million) YoY Growth (2015-2026) Figure 19. Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 20. Global Top 5 and Top 10 Players Interactive Voice Response Market Share in 2019 Figure 21. United States Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Canada Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Germany Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. France Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. U.K. Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Italy Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Russia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Nordic Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Rest of Europe Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. China Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Japan Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. South Korea Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Southeast Asia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. India Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Australia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Rest of Asia-Pacific Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Mexico Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Brazil Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Latin America Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Turkey Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Saudi Arabia Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. UAE Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Rest of Middle East & Africa Interactive Voice Response Market Size YoY Growth (2015-2026) & (US$ Million) Figure 44. Bottom-up and Top-down Approaches for This Report Figure 45. Data Triangulation

inContact Inc. Nuance Communications, Inc. Genesys Telecommunication Laboratories, Inc. AT&T Inc. Avaya Inc. Aspect Software Parent, Inc. Verizon Communications Inc. Five9, Inc. Cisco Systems, Inc. Convergys Corporation West Corporation IVR Lab NewVoiceMedia