1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Online CRM Software Market Size Growth Rate by Type: 2020 VS 2026 1.2.2 Strategic CRM 1.2.3 Operational CRM 1.2.4 Analytical CRM 1.2.5 Collaborative CRM 1.2.6 Other Types 1.3 Market by Application 1.3.1 Global Online CRM Software Market Share by Application: 2020 VS 2026 1.3.2 Small Business 1.3.3 Enterprise Business (for large enterprises) 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Online CRM Software Market Perspective (2015-2026) 2.2 Global Online CRM Software Growth Trends by Regions 2.2.1 Online CRM Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Online CRM Software Historic Market Share by Regions (2015-2020) 2.2.3 Online CRM Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Online CRM Software Players by Market Size 3.1.1 Global Top Online CRM Software Players by Revenue (2015-2020) 3.1.2 Global Online CRM Software Revenue Market Share by Players (2015-2020) 3.2 Global Online CRM Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Online CRM Software Revenue 3.4 Global Online CRM Software Market Concentration Ratio 3.4.1 Global Online CRM Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Online CRM Software Revenue in 2019 3.5 Key Players Online CRM Software Area Served 3.6 Key Players Online CRM Software Product Solution and Service 3.7 Date of Enter into Online CRM Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Online CRM Software Breakdown Data by Type (2015-2026) 4.1 Global Online CRM Software Historic Market Size by Type (2015-2020) 4.2 Global Online CRM Software Forecasted Market Size by Type (2021-2026) 5 Online CRM Software Breakdown Data by Application (2015-2026) 5.1 Global Online CRM Software Historic Market Size by Application (2015-2020) 5.2 Global Online CRM Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Online CRM Software Market Size (2015-2026) 6.2 North America Online CRM Software Market Size by Type (2015-2020) 6.3 North America Online CRM Software Market Size by Application (2015-2020) 6.4 North America Online CRM Software Market Size by Country (2015-2020) 6.4.1 United States 6.4.2 Canada 7 Europe 7.1 Europe Online CRM Software Market Size (2015-2026) 7.2 Europe Online CRM Software Market Size by Type (2015-2020) 7.3 Europe Online CRM Software Market Size by Application (2015-2020) 7.4 Europe Online CRM Software Market Size by Country (2015-2020) 7.4.1 Germany 7.4.2 France 7.4.3 U.K. 7.4.4 Italy 7.4.5 Russia 7.4.6 Nordic 7.4.7 Rest of Europe 8 China 8.1 China Online CRM Software Market Size (2015-2026) 8.2 China Online CRM Software Market Size by Type (2015-2020) 8.3 China Online CRM Software Market Size by Application (2015-2020) 8.4 China Online CRM Software Market Size by Region (2015-2020) 8.4.1 China 8.4.2 Japan 8.4.3 South Korea 8.4.4 Southeast Asia 8.4.5 India 8.4.6 Australia 8.4.7 Rest of Asia-Pacific 9 Japan 9.1 Japan Online CRM Software Market Size (2015-2026) 9.2 Japan Online CRM Software Market Size by Type (2015-2020) 9.3 Japan Online CRM Software Market Size by Application (2015-2020) 9.4 Japan Online CRM Software Market Size by Country (2015-2020) 9.4.1 Mexico 9.4.2 Brazil 10 Southeast Asia 10.1 Southeast Asia Online CRM Software Market Size (2015-2026) 10.2 Southeast Asia Online CRM Software Market Size by Type (2015-2020) 10.3 Southeast Asia Online CRM Software Market Size by Application (2015-2020) 10.4 Southeast Asia Online CRM Software Market Size by Country (2015-2020) 10.4.1 Turkey 10.4.2 Saudi Arabia 10.4.3 UAE 10.4.4 Rest of Middle East & Africa 11 Key Players Profiles 11.1 Oracle 11.1.1 Oracle Company Details 11.1.2 Oracle Business Overview 11.1.3 Oracle Online CRM Software Introduction 11.1.4 Oracle Revenue in Online CRM Software Business (2015-2020)) 11.1.5 Oracle Recent Development 11.2 SAP 11.2.1 SAP Company Details 11.2.2 SAP Business Overview 11.2.3 SAP Online CRM Software Introduction 11.2.4 SAP Revenue in Online CRM Software Business (2015-2020) 11.2.5 SAP Recent Development 11.3 Salesforce 11.3.1 Salesforce Company Details 11.3.2 Salesforce Business Overview 11.3.3 Salesforce Online CRM Software Introduction 11.3.4 Salesforce Revenue in Online CRM Software Business (2015-2020) 11.3.5 Salesforce Recent Development 11.4 Microsoft Dynamics 11.4.1 Microsoft Dynamics Company Details 11.4.2 Microsoft Dynamics Business Overview 11.4.3 Microsoft Dynamics Online CRM Software Introduction 11.4.4 Microsoft Dynamics Revenue in Online CRM Software Business (2015-2020) 11.4.5 Microsoft Dynamics Recent Development 11.5 SugarCRM 11.5.1 SugarCRM Company Details 11.5.2 SugarCRM Business Overview 11.5.3 SugarCRM Online CRM Software Introduction 11.5.4 SugarCRM Revenue in Online CRM Software Business (2015-2020) 11.5.5 SugarCRM Recent Development 11.6 Zoho 11.6.1 Zoho Company Details 11.6.2 Zoho Business Overview 11.6.3 Zoho Online CRM Software Introduction 11.6.4 Zoho Revenue in Online CRM Software Business (2015-2020) 11.6.5 Zoho Recent Development 11.7 Hubspot 11.7.1 Hubspot Company Details 11.7.2 Hubspot Business Overview 11.7.3 Hubspot Online CRM Software Introduction 11.7.4 Hubspot Revenue in Online CRM Software Business (2015-2020) 11.7.5 Hubspot Recent Development 11.8 Act 11.8.1 Act Company Details 11.8.2 Act Business Overview 11.8.3 Act Online CRM Software Introduction 11.8.4 Act Revenue in Online CRM Software Business (2015-2020) 11.8.5 Act Recent Development 11.9 Maximizer 11.9.1 Maximizer Company Details 11.9.2 Maximizer Business Overview 11.9.3 Maximizer Online CRM Software Introduction 11.9.4 Maximizer Revenue in Online CRM Software Business (2015-2020) 11.9.5 Maximizer Recent Development 11.10 Sage 11.10.1 Sage Company Details 11.10.2 Sage Business Overview 11.10.3 Sage Online CRM Software Introduction 11.10.4 Sage Revenue in Online CRM Software Business (2015-2020) 11.10.5 Sage Recent Development 11.11 Infusionsoft 10.11.1 Infusionsoft Company Details 10.11.2 Infusionsoft Business Overview 10.11.3 Infusionsoft Online CRM Software Introduction 10.11.4 Infusionsoft Revenue in Online CRM Software Business (2015-2020) 10.11.5 Infusionsoft Recent Development 11.12 Pipedrive 10.12.1 Pipedrive Company Details 10.12.2 Pipedrive Business Overview 10.12.3 Pipedrive Online CRM Software Introduction 10.12.4 Pipedrive Revenue in Online CRM Software Business (2015-2020) 10.12.5 Pipedrive Recent Development 11.13 Apptivo 10.13.1 Apptivo Company Details 10.13.2 Apptivo Business Overview 10.13.3 Apptivo Online CRM Software Introduction 10.13.4 Apptivo Revenue in Online CRM Software Business (2015-2020) 10.13.5 Apptivo Recent Development 11.14 Salesboom 10.14.1 Salesboom Company Details 10.14.2 Salesboom Business Overview 10.14.3 Salesboom Online CRM Software Introduction 10.14.4 Salesboom Revenue in Online CRM Software Business (2015-2020) 10.14.5 Salesboom Recent Development 11.15 Base 10.15.1 Base Company Details 10.15.2 Base Business Overview 10.15.3 Base Online CRM Software Introduction 10.15.4 Base Revenue in Online CRM Software Business (2015-2020) 10.15.5 Base Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Online CRM Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 3. Key Players of Strategic CRM Table 4. Key Players of Operational CRM Table 5. Key Players of Analytical CRM Table 6. Key Players of Collaborative CRM Table 7. Key Players of Other Types Table 8. Global Online CRM Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 9. Global Online CRM Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 10. Global Online CRM Software Market Size by Regions (2015-2020) (US$ Million) Table 11. Global Online CRM Software Market Share by Regions (2015-2020) Table 12. Global Online CRM Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 13. Global Online CRM Software Market Share by Regions (2021-2026) Table 14. Online CRM Software Market Market Trends Table 15. Online CRM Software Market Drivers Table 16. Online CRM Software Market Challenges Table 17. Online CRM Software Market Restraints Table 18. Global Online CRM Software Revenue by Players (2015-2020) (US$ Million) Table 19. Global Online CRM Software Market Share by Players (2015-2020) Table 20. Global Top Online CRM Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Online CRM Software as of 2019) Table 21. Global Online CRM Software by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Online CRM Software Product Solution and Service Table 24. Mergers & Acquisitions, Expansion Plans Table 25. Global Online CRM Software Market Size by Type (2015-2020) (US$ Million) Table 26. Global Online CRM Software Market Size Share by Type (2015-2020) Table 27. Global Online CRM Software Revenue Market Share by Type (2021-2026) Table 28. Global Online CRM Software Market Size Share by Application (2015-2020) Table 29. Global Online CRM Software Market Size by Application (2015-2020) (US$ Million) Table 30. Global Online CRM Software Market Size Share by Application (2021-2026) Table 31. North America Online CRM Software Market Size by Type (2015-2020) (US$ Million) Table 32. North America Online CRM Software Market Share by Type (2015-2020) Table 33. North America Online CRM Software Market Size by Application (2015-2020) (US$ Million) Table 34. North America Online CRM Software Market Share by Application (2015-2020) Table 35. North America Online CRM Software Market Size by Country (US$ Million) (2015-2020) Table 36. North America Online CRM Software Market Share by Country (2015-2020) Table 37. Europe Online CRM Software Market Size by Type (2015-2020) (US$ Million) Table 38. Europe Online CRM Software Market Share by Type (2015-2020) Table 39. Europe Online CRM Software Market Size by Application (2015-2020) (US$ Million) Table 40. Europe Online CRM Software Market Share by Application (2015-2020) Table 41. Europe Online CRM Software Market Size by Country (US$ Million) (2015-2020) Table 42. Europe Online CRM Software Market Share by Country (2015-2020) Table 43. China Online CRM Software Market Size by Type (2015-2020) (US$ Million) Table 44. China Online CRM Software Market Share by Type (2015-2020) Table 45. China Online CRM Software Market Size by Application (2015-2020) (US$ Million) Table 46. China Online CRM Software Market Share by Application (2015-2020) Table 47. China Online CRM Software Market Size by Region (US$ Million) (2015-2020) Table 48. China Online CRM Software Market Share by Region (2015-2020) Table 49. Japan Online CRM Software Market Size by Type (2015-2020) (US$ Million) Table 50. Japan Online CRM Software Market Share by Type (2015-2020) Table 51. Japan Online CRM Software Market Size by Application (2015-2020) (US$ Million) Table 52. Japan Online CRM Software Market Share by Application (2015-2020) Table 53. Japan Online CRM Software Market Size by Country (US$ Million) (2015-2020) Table 54. Japan Online CRM Software Market Share by Country (2015-2020) Table 55. Southeast Asia Online CRM Software Market Size by Type (2015-2020) (US$ Million) Table 56. Southeast Asia Online CRM Software Market Share by Type (2015-2020) Table 57. Southeast Asia Online CRM Software Market Size by Application (2015-2020) (US$ Million) Table 58. Southeast Asia Online CRM Software Market Share by Application (2015-2020) Table 59. Southeast Asia Online CRM Software Market Size by Country (US$ Million) (2015-2020) Table 60. Southeast Asia Online CRM Software Market Share by Country (2015-2020) Table 61. Oracle Company Details Table 62. Oracle Business Overview Table 63. Oracle Product Table 64. Oracle Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 65. Oracle Recent Development Table 66. SAP Company Details Table 67. SAP Business Overview Table 68. SAP Product Table 69. SAP Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 70. SAP Recent Development Table 71. Salesforce Company Details Table 72. Salesforce Business Overview Table 73. Salesforce Product Table 74. Salesforce Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 75. Salesforce Recent Development Table 76. Microsoft Dynamics Company Details Table 77. Microsoft Dynamics Business Overview Table 78. Microsoft Dynamics Product Table 79. Microsoft Dynamics Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 80. Microsoft Dynamics Recent Development Table 81. SugarCRM Company Details Table 82. SugarCRM Business Overview Table 83. SugarCRM Product Table 84. SugarCRM Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 85. SugarCRM Recent Development Table 86. Zoho Company Details Table 87. Zoho Business Overview Table 88. Zoho Product Table 89. Zoho Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 90. Zoho Recent Development Table 91. Hubspot Company Details Table 92. Hubspot Business Overview Table 93. Hubspot Product Table 94. Hubspot Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 95. Hubspot Recent Development Table 96. Act Business Overview Table 97. Act Product Table 98. Act Company Details Table 99. Act Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 100. Act Recent Development Table 101. Maximizer Company Details Table 102. Maximizer Business Overview Table 103. Maximizer Product Table 104. Maximizer Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 105. Maximizer Recent Development Table 106. Sage Company Details Table 107. Sage Business Overview Table 108. Sage Product Table 109. Sage Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 110. Sage Recent Development Table 111. Infusionsoft Company Details Table 112. Infusionsoft Business Overview Table 113. Infusionsoft Product Table 114. Infusionsoft Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 115. Infusionsoft Recent Development Table 116. Pipedrive Company Details Table 117. Pipedrive Business Overview Table 118. Pipedrive Product Table 119. Pipedrive Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 120. Pipedrive Recent Development Table 121. Apptivo Company Details Table 122. Apptivo Business Overview Table 123. Apptivo Product Table 124. Apptivo Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 125. Apptivo Recent Development Table 126. Salesboom Company Details Table 127. Salesboom Business Overview Table 128. Salesboom Product Table 129. Salesboom Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 130. Salesboom Recent Development Table 131. Base Company Details Table 132. Base Business Overview Table 133. Base Product Table 134. Base Revenue in Online CRM Software Business (2015-2020) (US$ Million) Table 135. Base Recent Development Table 136. Research Programs/Design for This Report Table 137. Key Data Information from Secondary Sources Table 138. Key Data Information from Primary Sources List of Figures Figure 1. Global Online CRM Software Market Share by Type: 2020 VS 2026 Figure 2. Strategic CRM Features Figure 3. Operational CRM Features Figure 4. Analytical CRM Features Figure 5. Collaborative CRM Features Figure 6. Other Types Features Figure 7. Global Online CRM Software Market Share by Application: 2020 VS 2026 Figure 8. Small Business Case Studies Figure 9. Enterprise Business (for large enterprises) Case Studies Figure 10. Online CRM Software Report Years Considered Figure 11. Global Online CRM Software Market Size (US$ Million), YoY Growth 2015-2026 Figure 12. Global Online CRM Software Market Share by Regions: 2020 VS 2026 Figure 13. Global Online CRM Software Market Share by Regions (2021-2026) Figure 14. Global Online CRM Software Market Share by Players in 2019 Figure 15. Global Top Online CRM Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Online CRM Software as of 2019 Figure 16. The Top 10 and 5 Players Market Share by Online CRM Software Revenue in 2019 Figure 17. North America Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 18. United States Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 19. Canada Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 20. Europe Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. Germany Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. France Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. U.K. Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Italy Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Russia Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Nordic Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Rest of Europe Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Asia-Pacific Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. China Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. Japan Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. South Korea Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Southeast Asia Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. India Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Australia Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Rest of Asia-Pacific Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Latin America Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Mexico Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Brazil Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Middle East & Africa Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Turkey Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Saudi Arabia Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. UAE Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Rest of Middle East & Africa Online CRM Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 44. Oracle Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 45. SAP Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 46. Salesforce Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 47. Microsoft Dynamics Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 48. SugarCRM Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 49. Zoho Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 50. Hubspot Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 51. Act Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 52. Maximizer Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 53. Sage Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 54. Infusionsoft Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 55. Pipedrive Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 56. Apptivo Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 57. Salesboom Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 58. Base Revenue Growth Rate in Online CRM Software Business (2015-2020) Figure 59. Bottom-up and Top-down Approaches for This Report Figure 60. Data Triangulation Figure 61. Key Executives Interviewed

Oracle SAP Salesforce Microsoft Dynamics SugarCRM Zoho Hubspot Act Maximizer Sage Infusionsoft Pipedrive Apptivo Salesboom Base