1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Interactive Voice Response Revenue 1.4 Market by Type 1.4.1 Global Interactive Voice Response Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Speech Based 1.4.3 Touch-tone Based 1.5 Market by Application 1.5.1 Global Interactive Voice Response Market Share by Application: 2020 VS 2026 1.5.2 BFSI 1.5.3 Travel and Hospitality 1.5.4 Pharma and Healthcare 1.5.5 Telecommunications 1.5.6 Government and Public Sector 1.5.7 Transportation and Logistics 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Global Interactive Voice Response Market Perspective (2015-2026) 2.2 Global Interactive Voice Response Growth Trends by Regions 2.2.1 Interactive Voice Response Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Interactive Voice Response Historic Market Share by Regions (2015-2020) 2.2.3 Interactive Voice Response Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Interactive Voice Response Market Growth Strategy 2.3.6 Primary Interviews with Key Interactive Voice Response Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Interactive Voice Response Players by Market Size 3.1.1 Global Top Interactive Voice Response Players by Revenue (2015-2020) 3.1.2 Global Interactive Voice Response Revenue Market Share by Players (2015-2020) 3.1.3 Global Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Interactive Voice Response Market Concentration Ratio 3.2.1 Global Interactive Voice Response Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Revenue in 2019 3.3 Interactive Voice Response Key Players Head office and Area Served 3.4 Key Players Interactive Voice Response Product Solution and Service 3.5 Date of Enter into Interactive Voice Response Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Market Size by Type (2015-2026) 4.1 Global Interactive Voice Response Historic Market Size by Type (2015-2020) 4.2 Global Interactive Voice Response Forecasted Market Size by Type (2021-2026) 5 Market Size by Application (2015-2026) 5.1 Global Interactive Voice Response Market Size by Application (2015-2020) 5.2 Global Interactive Voice Response Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Interactive Voice Response Market Size (2015-2020) 6.2 Interactive Voice Response Key Players in North America (2019-2020) 6.3 North America Interactive Voice Response Market Size by Type (2015-2020) 6.4 North America Interactive Voice Response Market Size by Application (2015-2020) 7 Europe 7.1 Europe Interactive Voice Response Market Size (2015-2020) 7.2 Interactive Voice Response Key Players in Europe (2019-2020) 7.3 Europe Interactive Voice Response Market Size by Type (2015-2020) 7.4 Europe Interactive Voice Response Market Size by Application (2015-2020) 8 China 8.1 China Interactive Voice Response Market Size (2015-2020) 8.2 Interactive Voice Response Key Players in China (2019-2020) 8.3 China Interactive Voice Response Market Size by Type (2015-2020) 8.4 China Interactive Voice Response Market Size by Application (2015-2020) 9 Japan 9.1 Japan Interactive Voice Response Market Size (2015-2020) 9.2 Interactive Voice Response Key Players in Japan (2019-2020) 9.3 Japan Interactive Voice Response Market Size by Type (2015-2020) 9.4 Japan Interactive Voice Response Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Interactive Voice Response Market Size (2015-2020) 10.2 Interactive Voice Response Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Interactive Voice Response Market Size by Type (2015-2020) 10.4 Southeast Asia Interactive Voice Response Market Size by Application (2015-2020) 11 India 11.1 India Interactive Voice Response Market Size (2015-2020) 11.2 Interactive Voice Response Key Players in India (2019-2020) 11.3 India Interactive Voice Response Market Size by Type (2015-2020) 11.4 India Interactive Voice Response Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Interactive Voice Response Market Size (2015-2020) 12.2 Interactive Voice Response Key Players in Central & South America (2019-2020) 12.3 Central & South America Interactive Voice Response Market Size by Type (2015-2020) 12.4 Central & South America Interactive Voice Response Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 inContact Inc. 13.1.1 inContact Inc. Company Details 13.1.2 inContact Inc. Business Overview 13.1.3 inContact Inc. Interactive Voice Response Introduction 13.1.4 inContact Inc. Revenue in Interactive Voice Response Business (2015-2020)) 13.1.5 inContact Inc. Recent Development 13.2 Nuance Communications, Inc. 13.2.1 Nuance Communications, Inc. Company Details 13.2.2 Nuance Communications, Inc. Business Overview 13.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction 13.2.4 Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.2.5 Nuance Communications, Inc. Recent Development 13.3 Genesys Telecommunication Laboratories, Inc. 13.3.1 Genesys Telecommunication Laboratories, Inc. Company Details 13.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview 13.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction 13.3.4 Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development 13.4 AT&T Inc. 13.4.1 AT&T Inc. Company Details 13.4.2 AT&T Inc. Business Overview 13.4.3 AT&T Inc. Interactive Voice Response Introduction 13.4.4 AT&T Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.4.5 AT&T Inc. Recent Development 13.5 Avaya Inc. 13.5.1 Avaya Inc. Company Details 13.5.2 Avaya Inc. Business Overview 13.5.3 Avaya Inc. Interactive Voice Response Introduction 13.5.4 Avaya Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.5.5 Avaya Inc. Recent Development 13.6 Aspect Software Parent, Inc. 13.6.1 Aspect Software Parent, Inc. Company Details 13.6.2 Aspect Software Parent, Inc. Business Overview 13.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction 13.6.4 Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.6.5 Aspect Software Parent, Inc. Recent Development 13.7 Verizon Communications Inc. 13.7.1 Verizon Communications Inc. Company Details 13.7.2 Verizon Communications Inc. Business Overview 13.7.3 Verizon Communications Inc. Interactive Voice Response Introduction 13.7.4 Verizon Communications Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.7.5 Verizon Communications Inc. Recent Development 13.8 Five9, Inc. 13.8.1 Five9, Inc. Company Details 13.8.2 Five9, Inc. Business Overview 13.8.3 Five9, Inc. Interactive Voice Response Introduction 13.8.4 Five9, Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.8.5 Five9, Inc. Recent Development 13.9 Cisco Systems, Inc. 13.9.1 Cisco Systems, Inc. Company Details 13.9.2 Cisco Systems, Inc. Business Overview 13.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction 13.9.4 Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2015-2020) 13.9.5 Cisco Systems, Inc. Recent Development 13.10 Convergys Corporation 13.10.1 Convergys Corporation Company Details 13.10.2 Convergys Corporation Business Overview 13.10.3 Convergys Corporation Interactive Voice Response Introduction 13.10.4 Convergys Corporation Revenue in Interactive Voice Response Business (2015-2020) 13.10.5 Convergys Corporation Recent Development 13.11 West Corporation 10.11.1 West Corporation Company Details 10.11.2 West Corporation Business Overview 10.11.3 West Corporation Interactive Voice Response Introduction 10.11.4 West Corporation Revenue in Interactive Voice Response Business (2015-2020) 10.11.5 West Corporation Recent Development 13.12 IVR Lab 10.12.1 IVR Lab Company Details 10.12.2 IVR Lab Business Overview 10.12.3 IVR Lab Interactive Voice Response Introduction 10.12.4 IVR Lab Revenue in Interactive Voice Response Business (2015-2020) 10.12.5 IVR Lab Recent Development 13.13 NewVoiceMedia 10.13.1 NewVoiceMedia Company Details 10.13.2 NewVoiceMedia Business Overview 10.13.3 NewVoiceMedia Interactive Voice Response Introduction 10.13.4 NewVoiceMedia Revenue in Interactive Voice Response Business (2015-2020) 10.13.5 NewVoiceMedia Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Interactive Voice Response Key Market Segments Table 2. Key Players Covered: Ranking by Interactive Voice Response Revenue Table 3. Ranking of Global Top Interactive Voice Response Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Interactive Voice Response Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Speech Based Table 6. Key Players of Touch-tone Based Table 7. Global Interactive Voice Response Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 8. Global Interactive Voice Response Market Size by Regions (US$ Million): 2020 VS 2026 Table 9. Global Interactive Voice Response Market Size by Regions (2015-2020) (US$ Million) Table 10. Global Interactive Voice Response Market Share by Regions (2015-2020) Table 11. Global Interactive Voice Response Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 12. Global Interactive Voice Response Market Share by Regions (2021-2026) Table 13. Market Top Trends Table 14. Key Drivers: Impact Analysis Table 15. Key Challenges Table 16. Interactive Voice Response Market Growth Strategy Table 17. Main Points Interviewed from Key Interactive Voice Response Players Table 18. Global Interactive Voice Response Revenue by Players (2015-2020) (Million US$) Table 19. Global Interactive Voice Response Market Share by Players (2015-2020) Table 20. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response as of 2019) Table 21. Global Interactive Voice Response by Players Market Concentration Ratio (CR5 and HHI) Table 22. Key Players Headquarters and Area Served Table 23. Key Players Interactive Voice Response Product Solution and Service Table 24. Date of Enter into Interactive Voice Response Market Table 25. Mergers & Acquisitions, Expansion Plans Table 26. Global Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 27. Global Interactive Voice Response Market Size Share by Type (2015-2020) Table 28. Global Interactive Voice Response Revenue Market Share by Type (2021-2026) Table 29. Global Interactive Voice Response Market Size Share by Application (2015-2020) Table 30. Global Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 31. Global Interactive Voice Response Market Size Share by Application (2021-2026) Table 32. North America Key Players Interactive Voice Response Revenue (2019-2020) (Million US$) Table 33. North America Key Players Interactive Voice Response Market Share (2019-2020) Table 34. North America Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 35. North America Interactive Voice Response Market Share by Type (2015-2020) Table 36. North America Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 37. North America Interactive Voice Response Market Share by Application (2015-2020) Table 38. Europe Key Players Interactive Voice Response Revenue (2019-2020) (Million US$) Table 39. Europe Key Players Interactive Voice Response Market Share (2019-2020) Table 40. Europe Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 41. Europe Interactive Voice Response Market Share by Type (2015-2020) Table 42. Europe Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 43. Europe Interactive Voice Response Market Share by Application (2015-2020) Table 44. China Key Players Interactive Voice Response Revenue (2019-2020) (Million US$) Table 45. China Key Players Interactive Voice Response Market Share (2019-2020) Table 46. China Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 47. China Interactive Voice Response Market Share by Type (2015-2020) Table 48. China Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 49. China Interactive Voice Response Market Share by Application (2015-2020) Table 50. Japan Key Players Interactive Voice Response Revenue (2019-2020) (Million US$) Table 51. Japan Key Players Interactive Voice Response Market Share (2019-2020) Table 52. Japan Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 53. Japan Interactive Voice Response Market Share by Type (2015-2020) Table 54. Japan Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 55. Japan Interactive Voice Response Market Share by Application (2015-2020) Table 56. Southeast Asia Key Players Interactive Voice Response Revenue (2019-2020) (Million US$) Table 57. Southeast Asia Key Players Interactive Voice Response Market Share (2019-2020) Table 58. Southeast Asia Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 59. Southeast Asia Interactive Voice Response Market Share by Type (2015-2020) Table 60. Southeast Asia Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 61. Southeast Asia Interactive Voice Response Market Share by Application (2015-2020) Table 62. India Key Players Interactive Voice Response Revenue (2019-2020) (Million US$) Table 63. India Key Players Interactive Voice Response Market Share (2019-2020) Table 64. India Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 65. India Interactive Voice Response Market Share by Type (2015-2020) Table 66. India Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 67. India Interactive Voice Response Market Share by Application (2015-2020) Table 68. Central & South America Key Players Interactive Voice Response Revenue (2019-2020) (Million US$) Table 69. Central & South America Key Players Interactive Voice Response Market Share (2019-2020) Table 70. Central & South America Interactive Voice Response Market Size by Type (2015-2020) (Million US$) Table 71. Central & South America Interactive Voice Response Market Share by Type (2015-2020) Table 72. Central & South America Interactive Voice Response Market Size by Application (2015-2020) (Million US$) Table 73. Central & South America Interactive Voice Response Market Share by Application (2015-2020) Table 74. inContact Inc. Company Details Table 75. inContact Inc. Business Overview Table 76. inContact Inc. Product Table 77. inContact Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 78. inContact Inc. Recent Development Table 79. Nuance Communications, Inc. Company Details Table 80. Nuance Communications, Inc. Business Overview Table 81. Nuance Communications, Inc. Product Table 82. Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 83. Nuance Communications, Inc. Recent Development Table 84. Genesys Telecommunication Laboratories, Inc. Company Details Table 85. Genesys Telecommunication Laboratories, Inc. Business Overview Table 86. Genesys Telecommunication Laboratories, Inc. Product Table 87. Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 88. Genesys Telecommunication Laboratories, Inc. Recent Development Table 89. AT&T Inc. Company Details Table 90. AT&T Inc. Business Overview Table 91. AT&T Inc. Product Table 92. AT&T Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 93. AT&T Inc. Recent Development Table 94. Avaya Inc. Company Details Table 95. Avaya Inc. Business Overview Table 96. Avaya Inc. Product Table 97. Avaya Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 98. Avaya Inc. Recent Development Table 99. Aspect Software Parent, Inc. Company Details Table 100. Aspect Software Parent, Inc. Business Overview Table 101. Aspect Software Parent, Inc. Product Table 102. Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 103. Aspect Software Parent, Inc. Recent Development Table 104. Verizon Communications Inc. Company Details Table 105. Verizon Communications Inc. Business Overview Table 106. Verizon Communications Inc. Product Table 107. Verizon Communications Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 108. Verizon Communications Inc. Recent Development Table 109. Five9, Inc. Business Overview Table 110. Five9, Inc. Product Table 111. Five9, Inc. Company Details Table 112. Five9, Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 113. Five9, Inc. Recent Development Table 114. Cisco Systems, Inc. Company Details Table 115. Cisco Systems, Inc. Business Overview Table 116. Cisco Systems, Inc. Product Table 117. Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 118. Cisco Systems, Inc. Recent Development Table 119. Convergys Corporation Company Details Table 120. Convergys Corporation Business Overview Table 121. Convergys Corporation Product Table 122. Convergys Corporation Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 123. Convergys Corporation Recent Development Table 124. West Corporation Company Details Table 125. West Corporation Business Overview Table 126. West Corporation Product Table 127. West Corporation Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 128. West Corporation Recent Development Table 129. IVR Lab Company Details Table 130. IVR Lab Business Overview Table 131. IVR Lab Product Table 132. IVR Lab Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 133. IVR Lab Recent Development Table 134. NewVoiceMedia Company Details Table 135. NewVoiceMedia Business Overview Table 136. NewVoiceMedia Product Table 137. NewVoiceMedia Revenue in Interactive Voice Response Business (2015-2020) (Million US$) Table 138. NewVoiceMedia Recent Development Table 139. Research Programs/Design for This Report Table 140. Key Data Information from Secondary Sources Table 141. Key Data Information from Primary Sources List of Figures Figure 1. Global Interactive Voice Response Market Share by Type: 2020 VS 2026 Figure 2. Speech Based Features Figure 3. Touch-tone Based Features Figure 4. Global Interactive Voice Response Market Share by Application: 2020 VS 2026 Figure 5. BFSI Case Studies Figure 6. Travel and Hospitality Case Studies Figure 7. Pharma and Healthcare Case Studies Figure 8. Telecommunications Case Studies Figure 9. Government and Public Sector Case Studies Figure 10. Transportation and Logistics Case Studies Figure 11. Interactive Voice Response Report Years Considered Figure 12. Global Interactive Voice Response Market Size YoY Growth 2015-2026 (US$ Million) Figure 13. Global Interactive Voice Response Market Share by Regions: 2020 VS 2026 Figure 14. Global Interactive Voice Response Market Share by Regions (2021-2026) Figure 15. Porter's Five Forces Analysis Figure 16. Global Interactive Voice Response Market Share by Players in 2019 Figure 17. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response as of 2019 Figure 18. The Top 10 and 5 Players Market Share by Interactive Voice Response Revenue in 2019 Figure 19. North America Interactive Voice Response Market Size YoY Growth (2015-2020) (Million US$) Figure 20. Europe Interactive Voice Response Market Size YoY Growth (2015-2020) (Million US$) Figure 21. China Interactive Voice Response Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Japan Interactive Voice Response Market Size YoY Growth (2015-2020) (Million US$) Figure 23. Southeast Asia Interactive Voice Response Market Size YoY Growth (2015-2020) (Million US$) Figure 24. India Interactive Voice Response Market Size YoY Growth (2015-2020) (Million US$) Figure 25. Central & South America Interactive Voice Response Market Size YoY Growth (2015-2020) (Million US$) Figure 26. Bottom-up and Top-down Approaches for This Report Figure 27. Data Triangulation Figure 28. Key Executives Interviewed