1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Customer Engagement Platform Revenue 1.4 Market Analysis by Type 1.4.1 Global Customer Engagement Platform Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Cloud-based 1.4.3 On-premises 1.5 Market by Application 1.5.1 Global Customer Engagement Platform Market Share by Application: 2020 VS 2026 1.5.2 Small and Medium Enterprises (SMEs) 1.5.3 Large Enterprises 1.6 Coronavirus Disease 2019 (Covid-19): Customer Engagement Platform Industry Impact 1.6.1 How the Covid-19 is Affecting the Customer Engagement Platform Industry 1.6.1.1 Customer Engagement Platform Business Impact Assessment - Covid-19 1.6.1.2 Supply Chain Challenges 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products 1.6.2 Market Trends and Customer Engagement Platform Potential Opportunities in the COVID-19 Landscape 1.6.3 Measures / Proposal against Covid-19 1.6.3.1 Government Measures to Combat Covid-19 Impact 1.6.3.2 Proposal for Customer Engagement Platform Players to Combat Covid-19 Impact 1.7 Study Objectives 1.8 Years Considered 2 Global Growth Trends by Regions 2.1 Customer Engagement Platform Market Perspective (2015-2026) 2.2 Customer Engagement Platform Growth Trends by Regions 2.2.1 Customer Engagement Platform Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Customer Engagement Platform Historic Market Share by Regions (2015-2020) 2.2.3 Customer Engagement Platform Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Customer Engagement Platform Market Growth Strategy 2.3.6 Primary Interviews with Key Customer Engagement Platform Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Customer Engagement Platform Players by Market Size 3.1.1 Global Top Customer Engagement Platform Players by Revenue (2015-2020) 3.1.2 Global Customer Engagement Platform Revenue Market Share by Players (2015-2020) 3.1.3 Global Customer Engagement Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Customer Engagement Platform Market Concentration Ratio 3.2.1 Global Customer Engagement Platform Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Customer Engagement Platform Revenue in 2019 3.3 Customer Engagement Platform Key Players Head office and Area Served 3.4 Key Players Customer Engagement Platform Product Solution and Service 3.5 Date of Enter into Customer Engagement Platform Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Customer Engagement Platform Historic Market Size by Type (2015-2020) 4.2 Global Customer Engagement Platform Forecasted Market Size by Type (2021-2026) 5 Customer Engagement Platform Breakdown Data by Application (2015-2026) 5.1 Global Customer Engagement Platform Market Size by Application (2015-2020) 5.2 Global Customer Engagement Platform Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Customer Engagement Platform Market Size (2015-2020) 6.2 Customer Engagement Platform Key Players in North America (2019-2020) 6.3 North America Customer Engagement Platform Market Size by Type (2015-2020) 6.4 North America Customer Engagement Platform Market Size by Application (2015-2020) 7 Europe 7.1 Europe Customer Engagement Platform Market Size (2015-2020) 7.2 Customer Engagement Platform Key Players in Europe (2019-2020) 7.3 Europe Customer Engagement Platform Market Size by Type (2015-2020) 7.4 Europe Customer Engagement Platform Market Size by Application (2015-2020) 8 China 8.1 China Customer Engagement Platform Market Size (2015-2020) 8.2 Customer Engagement Platform Key Players in China (2019-2020) 8.3 China Customer Engagement Platform Market Size by Type (2015-2020) 8.4 China Customer Engagement Platform Market Size by Application (2015-2020) 9 Japan 9.1 Japan Customer Engagement Platform Market Size (2015-2020) 9.2 Customer Engagement Platform Key Players in Japan (2019-2020) 9.3 Japan Customer Engagement Platform Market Size by Type (2015-2020) 9.4 Japan Customer Engagement Platform Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Customer Engagement Platform Market Size (2015-2020) 10.2 Customer Engagement Platform Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Customer Engagement Platform Market Size by Type (2015-2020) 10.4 Southeast Asia Customer Engagement Platform Market Size by Application (2015-2020) 11 India 11.1 India Customer Engagement Platform Market Size (2015-2020) 11.2 Customer Engagement Platform Key Players in India (2019-2020) 11.3 India Customer Engagement Platform Market Size by Type (2015-2020) 11.4 India Customer Engagement Platform Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Customer Engagement Platform Market Size (2015-2020) 12.2 Customer Engagement Platform Key Players in Central & South America (2019-2020) 12.3 Central & South America Customer Engagement Platform Market Size by Type (2015-2020) 12.4 Central & South America Customer Engagement Platform Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 Pipedrive 13.1.1 Pipedrive Company Details 13.1.2 Pipedrive Business Overview and Its Total Revenue 13.1.3 Pipedrive Customer Engagement Platform Introduction 13.1.4 Pipedrive Revenue in Customer Engagement Platform Business (2015-2020)) 13.1.5 Pipedrive Recent Development 13.2 amoCRM 13.2.1 amoCRM Company Details 13.2.2 amoCRM Business Overview and Its Total Revenue 13.2.3 amoCRM Customer Engagement Platform Introduction 13.2.4 amoCRM Revenue in Customer Engagement Platform Business (2015-2020) 13.2.5 amoCRM Recent Development 13.3 HubSpot 13.3.1 HubSpot Company Details 13.3.2 HubSpot Business Overview and Its Total Revenue 13.3.3 HubSpot Customer Engagement Platform Introduction 13.3.4 HubSpot Revenue in Customer Engagement Platform Business (2015-2020) 13.3.5 HubSpot Recent Development 13.4 Zendesk 13.4.1 Zendesk Company Details 13.4.2 Zendesk Business Overview and Its Total Revenue 13.4.3 Zendesk Customer Engagement Platform Introduction 13.4.4 Zendesk Revenue in Customer Engagement Platform Business (2015-2020) 13.4.5 Zendesk Recent Development 13.5 Thryv 13.5.1 Thryv Company Details 13.5.2 Thryv Business Overview and Its Total Revenue 13.5.3 Thryv Customer Engagement Platform Introduction 13.5.4 Thryv Revenue in Customer Engagement Platform Business (2015-2020) 13.5.5 Thryv Recent Development 13.6 Oracle 13.6.1 Oracle Company Details 13.6.2 Oracle Business Overview and Its Total Revenue 13.6.3 Oracle Customer Engagement Platform Introduction 13.6.4 Oracle Revenue in Customer Engagement Platform Business (2015-2020) 13.6.5 Oracle Recent Development 13.7 Lucrativ 13.7.1 Lucrativ Company Details 13.7.2 Lucrativ Business Overview and Its Total Revenue 13.7.3 Lucrativ Customer Engagement Platform Introduction 13.7.4 Lucrativ Revenue in Customer Engagement Platform Business (2015-2020) 13.7.5 Lucrativ Recent Development 13.8 FreeAgent CRM 13.8.1 FreeAgent CRM Company Details 13.8.2 FreeAgent CRM Business Overview and Its Total Revenue 13.8.3 FreeAgent CRM Customer Engagement Platform Introduction 13.8.4 FreeAgent CRM Revenue in Customer Engagement Platform Business (2015-2020) 13.8.5 FreeAgent CRM Recent Development 13.9 Salesforce.com 13.9.1 Salesforce.com Company Details 13.9.2 Salesforce.com Business Overview and Its Total Revenue 13.9.3 Salesforce.com Customer Engagement Platform Introduction 13.9.4 Salesforce.com Revenue in Customer Engagement Platform Business (2015-2020) 13.9.5 Salesforce.com Recent Development 13.10 Claritysoft 13.10.1 Claritysoft Company Details 13.10.2 Claritysoft Business Overview and Its Total Revenue 13.10.3 Claritysoft Customer Engagement Platform Introduction 13.10.4 Claritysoft Revenue in Customer Engagement Platform Business (2015-2020) 13.10.5 Claritysoft Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Customer Engagement Platform Key Market Segments Table 2. Key Players Covered: Ranking by Customer Engagement Platform Revenue Table 3. Ranking of Global Top Customer Engagement Platform Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Customer Engagement Platform Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Cloud-based Table 6. Key Players of On-premises Table 7. COVID-19 Impact Global Market: (Four Customer Engagement Platform Market Size Forecast Scenarios) Table 8. Opportunities and Trends for Customer Engagement Platform Players in the COVID-19 Landscape Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis Table 10. Key Regions/Countries Measures against Covid-19 Impact Table 11. Proposal for Customer Engagement Platform Players to Combat Covid-19 Impact Table 12. Global Customer Engagement Platform Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 13. Global Customer Engagement Platform Market Size by Regions (US$ Million): 2020 VS 2026 Table 14. Global Customer Engagement Platform Market Size by Regions (2015-2020) (US$ Million) Table 15. Global Customer Engagement Platform Market Share by Regions (2015-2020) Table 16. Global Customer Engagement Platform Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 17. Global Customer Engagement Platform Market Share by Regions (2021-2026) Table 18. Market Top Trends Table 19. Key Drivers: Impact Analysis Table 20. Key Challenges Table 21. Customer Engagement Platform Market Growth Strategy Table 22. Main Points Interviewed from Key Customer Engagement Platform Players Table 23. Global Customer Engagement Platform Revenue by Players (2015-2020) (Million US$) Table 24. Global Customer Engagement Platform Market Share by Players (2015-2020) Table 25. Global Top Customer Engagement Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Platform as of 2019) Table 26. Global Customer Engagement Platform by Players Market Concentration Ratio (CR5 and HHI) Table 27. Key Players Headquarters and Area Served Table 28. Key Players Customer Engagement Platform Product Solution and Service Table 29. Date of Enter into Customer Engagement Platform Market Table 30. Mergers & Acquisitions, Expansion Plans Table 31. Global Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 32. Global Customer Engagement Platform Market Size Share by Type (2015-2020) Table 33. Global Customer Engagement Platform Revenue Market Share by Type (2021-2026) Table 34. Global Customer Engagement Platform Market Size Share by Application (2015-2020) Table 35. Global Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 36. Global Customer Engagement Platform Market Size Share by Application (2021-2026) Table 37. North America Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$) Table 38. North America Key Players Customer Engagement Platform Market Share (2019-2020) Table 39. North America Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 40. North America Customer Engagement Platform Market Share by Type (2015-2020) Table 41. North America Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 42. North America Customer Engagement Platform Market Share by Application (2015-2020) Table 43. Europe Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$) Table 44. Europe Key Players Customer Engagement Platform Market Share (2019-2020) Table 45. Europe Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 46. Europe Customer Engagement Platform Market Share by Type (2015-2020) Table 47. Europe Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 48. Europe Customer Engagement Platform Market Share by Application (2015-2020) Table 49. China Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$) Table 50. China Key Players Customer Engagement Platform Market Share (2019-2020) Table 51. China Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 52. China Customer Engagement Platform Market Share by Type (2015-2020) Table 53. China Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 54. China Customer Engagement Platform Market Share by Application (2015-2020) Table 55. Japan Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$) Table 56. Japan Key Players Customer Engagement Platform Market Share (2019-2020) Table 57. Japan Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 58. Japan Customer Engagement Platform Market Share by Type (2015-2020) Table 59. Japan Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 60. Japan Customer Engagement Platform Market Share by Application (2015-2020) Table 61. Southeast Asia Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$) Table 62. Southeast Asia Key Players Customer Engagement Platform Market Share (2019-2020) Table 63. Southeast Asia Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 64. Southeast Asia Customer Engagement Platform Market Share by Type (2015-2020) Table 65. Southeast Asia Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 66. Southeast Asia Customer Engagement Platform Market Share by Application (2015-2020) Table 67. India Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$) Table 68. India Key Players Customer Engagement Platform Market Share (2019-2020) Table 69. India Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 70. India Customer Engagement Platform Market Share by Type (2015-2020) Table 71. India Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 72. India Customer Engagement Platform Market Share by Application (2015-2020) Table 73. Central & South America Key Players Customer Engagement Platform Revenue (2019-2020) (Million US$) Table 74. Central & South America Key Players Customer Engagement Platform Market Share (2019-2020) Table 75. Central & South America Customer Engagement Platform Market Size by Type (2015-2020) (Million US$) Table 76. Central & South America Customer Engagement Platform Market Share by Type (2015-2020) Table 77. Central & South America Customer Engagement Platform Market Size by Application (2015-2020) (Million US$) Table 78. Central & South America Customer Engagement Platform Market Share by Application (2015-2020) Table 79. Pipedrive Company Details Table 80. Pipedrive Business Overview Table 81. Pipedrive Product Table 82. Pipedrive Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 83. Pipedrive Recent Development Table 84. amoCRM Company Details Table 85. amoCRM Business Overview Table 86. amoCRM Product Table 87. amoCRM Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 88. amoCRM Recent Development Table 89. HubSpot Company Details Table 90. HubSpot Business Overview Table 91. HubSpot Product Table 92. HubSpot Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 93. HubSpot Recent Development Table 94. Zendesk Company Details Table 95. Zendesk Business Overview Table 96. Zendesk Product Table 97. Zendesk Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 98. Zendesk Recent Development Table 99. Thryv Company Details Table 100. Thryv Business Overview Table 101. Thryv Product Table 102. Thryv Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 103. Thryv Recent Development Table 104. Oracle Company Details Table 105. Oracle Business Overview Table 106. Oracle Product Table 107. Oracle Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 108. Oracle Recent Development Table 109. Lucrativ Company Details Table 110. Lucrativ Business Overview Table 111. Lucrativ Product Table 112. Lucrativ Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 113. Lucrativ Recent Development Table 114. FreeAgent CRM Business Overview Table 115. FreeAgent CRM Product Table 116. FreeAgent CRM Company Details Table 117. FreeAgent CRM Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 118. FreeAgent CRM Recent Development Table 119. Salesforce.com Company Details Table 120. Salesforce.com Business Overview Table 121. Salesforce.com Product Table 122. Salesforce.com Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 123. Salesforce.com Recent Development Table 124. Claritysoft Company Details Table 125. Claritysoft Business Overview Table 126. Claritysoft Product Table 127. Claritysoft Revenue in Customer Engagement Platform Business (2015-2020) (Million US$) Table 128. Claritysoft Recent Development Table 129. Research Programs/Design for This Report Table 130. Key Data Information from Secondary Sources Table 131. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Engagement Platform Market Share by Type: 2020 VS 2026 Figure 2. Cloud-based Features Figure 3. On-premises Features Figure 4. Global Customer Engagement Platform Market Share by Application: 2020 VS 2026 Figure 5. Small and Medium Enterprises (SMEs) Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Customer Engagement Platform Report Years Considered Figure 8. Global Customer Engagement Platform Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Customer Engagement Platform Market Share by Regions: 2020 VS 2026 Figure 10. Global Customer Engagement Platform Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Customer Engagement Platform Market Share by Players in 2019 Figure 13. Global Top Customer Engagement Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Platform as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Customer Engagement Platform Revenue in 2019 Figure 15. North America Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Customer Engagement Platform Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Pipedrive Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. Pipedrive Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 24. amoCRM Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. amoCRM Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 26. HubSpot Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. HubSpot Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 28. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. Zendesk Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 30. Thryv Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. Thryv Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 32. Oracle Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. Oracle Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 34. Lucrativ Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. Lucrativ Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 36. FreeAgent CRM Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. FreeAgent CRM Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 38. Salesforce.com Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. Salesforce.com Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 40. Claritysoft Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. Claritysoft Revenue Growth Rate in Customer Engagement Platform Business (2015-2020) Figure 42. Bottom-up and Top-down Approaches for This Report Figure 43. Data Triangulation Figure 44. Key Executives Interviewed

Pipedrive amoCRM HubSpot Zendesk Thryv Oracle Lucrativ FreeAgent CRM Salesforce.com Claritysoft