1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Ecommerce CRM Software Revenue 1.4 Market Analysis by Type 1.4.1 Global Ecommerce CRM Software Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Cloud-based 1.4.3 On-premises 1.5 Market by Application 1.5.1 Global Ecommerce CRM Software Market Share by Application: 2020 VS 2026 1.5.2 Small and Medium Enterprises (SMEs) 1.5.3 Large Enterprises 1.6 Coronavirus Disease 2019 (Covid-19): Ecommerce CRM Software Industry Impact 1.6.1 How the Covid-19 is Affecting the Ecommerce CRM Software Industry 1.6.1.1 Ecommerce CRM Software Business Impact Assessment - Covid-19 1.6.1.2 Supply Chain Challenges 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products 1.6.2 Market Trends and Ecommerce CRM Software Potential Opportunities in the COVID-19 Landscape 1.6.3 Measures / Proposal against Covid-19 1.6.3.1 Government Measures to Combat Covid-19 Impact 1.6.3.2 Proposal for Ecommerce CRM Software Players to Combat Covid-19 Impact 1.7 Study Objectives 1.8 Years Considered 2 Global Growth Trends by Regions 2.1 Ecommerce CRM Software Market Perspective (2015-2026) 2.2 Ecommerce CRM Software Growth Trends by Regions 2.2.1 Ecommerce CRM Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Ecommerce CRM Software Historic Market Share by Regions (2015-2020) 2.2.3 Ecommerce CRM Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Ecommerce CRM Software Market Growth Strategy 2.3.6 Primary Interviews with Key Ecommerce CRM Software Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Ecommerce CRM Software Players by Market Size 3.1.1 Global Top Ecommerce CRM Software Players by Revenue (2015-2020) 3.1.2 Global Ecommerce CRM Software Revenue Market Share by Players (2015-2020) 3.1.3 Global Ecommerce CRM Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Ecommerce CRM Software Market Concentration Ratio 3.2.1 Global Ecommerce CRM Software Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Ecommerce CRM Software Revenue in 2019 3.3 Ecommerce CRM Software Key Players Head office and Area Served 3.4 Key Players Ecommerce CRM Software Product Solution and Service 3.5 Date of Enter into Ecommerce CRM Software Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Ecommerce CRM Software Historic Market Size by Type (2015-2020) 4.2 Global Ecommerce CRM Software Forecasted Market Size by Type (2021-2026) 5 Ecommerce CRM Software Breakdown Data by Application (2015-2026) 5.1 Global Ecommerce CRM Software Market Size by Application (2015-2020) 5.2 Global Ecommerce CRM Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Ecommerce CRM Software Market Size (2015-2020) 6.2 Ecommerce CRM Software Key Players in North America (2019-2020) 6.3 North America Ecommerce CRM Software Market Size by Type (2015-2020) 6.4 North America Ecommerce CRM Software Market Size by Application (2015-2020) 7 Europe 7.1 Europe Ecommerce CRM Software Market Size (2015-2020) 7.2 Ecommerce CRM Software Key Players in Europe (2019-2020) 7.3 Europe Ecommerce CRM Software Market Size by Type (2015-2020) 7.4 Europe Ecommerce CRM Software Market Size by Application (2015-2020) 8 China 8.1 China Ecommerce CRM Software Market Size (2015-2020) 8.2 Ecommerce CRM Software Key Players in China (2019-2020) 8.3 China Ecommerce CRM Software Market Size by Type (2015-2020) 8.4 China Ecommerce CRM Software Market Size by Application (2015-2020) 9 Japan 9.1 Japan Ecommerce CRM Software Market Size (2015-2020) 9.2 Ecommerce CRM Software Key Players in Japan (2019-2020) 9.3 Japan Ecommerce CRM Software Market Size by Type (2015-2020) 9.4 Japan Ecommerce CRM Software Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Ecommerce CRM Software Market Size (2015-2020) 10.2 Ecommerce CRM Software Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Ecommerce CRM Software Market Size by Type (2015-2020) 10.4 Southeast Asia Ecommerce CRM Software Market Size by Application (2015-2020) 11 India 11.1 India Ecommerce CRM Software Market Size (2015-2020) 11.2 Ecommerce CRM Software Key Players in India (2019-2020) 11.3 India Ecommerce CRM Software Market Size by Type (2015-2020) 11.4 India Ecommerce CRM Software Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Ecommerce CRM Software Market Size (2015-2020) 12.2 Ecommerce CRM Software Key Players in Central & South America (2019-2020) 12.3 Central & South America Ecommerce CRM Software Market Size by Type (2015-2020) 12.4 Central & South America Ecommerce CRM Software Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 HubSpot 13.1.1 HubSpot Company Details 13.1.2 HubSpot Business Overview and Its Total Revenue 13.1.3 HubSpot Ecommerce CRM Software Introduction 13.1.4 HubSpot Revenue in Ecommerce CRM Software Business (2015-2020)) 13.1.5 HubSpot Recent Development 13.2 amoCRM 13.2.1 amoCRM Company Details 13.2.2 amoCRM Business Overview and Its Total Revenue 13.2.3 amoCRM Ecommerce CRM Software Introduction 13.2.4 amoCRM Revenue in Ecommerce CRM Software Business (2015-2020) 13.2.5 amoCRM Recent Development 13.3 Pipedrive 13.3.1 Pipedrive Company Details 13.3.2 Pipedrive Business Overview and Its Total Revenue 13.3.3 Pipedrive Ecommerce CRM Software Introduction 13.3.4 Pipedrive Revenue in Ecommerce CRM Software Business (2015-2020) 13.3.5 Pipedrive Recent Development 13.4 Bitrix24 13.4.1 Bitrix24 Company Details 13.4.2 Bitrix24 Business Overview and Its Total Revenue 13.4.3 Bitrix24 Ecommerce CRM Software Introduction 13.4.4 Bitrix24 Revenue in Ecommerce CRM Software Business (2015-2020) 13.4.5 Bitrix24 Recent Development 13.5 Salpo 13.5.1 Salpo Company Details 13.5.2 Salpo Business Overview and Its Total Revenue 13.5.3 Salpo Ecommerce CRM Software Introduction 13.5.4 Salpo Revenue in Ecommerce CRM Software Business (2015-2020) 13.5.5 Salpo Recent Development 13.6 HarmonyPSA 13.6.1 HarmonyPSA Company Details 13.6.2 HarmonyPSA Business Overview and Its Total Revenue 13.6.3 HarmonyPSA Ecommerce CRM Software Introduction 13.6.4 HarmonyPSA Revenue in Ecommerce CRM Software Business (2015-2020) 13.6.5 HarmonyPSA Recent Development 13.7 Agile CRM 13.7.1 Agile CRM Company Details 13.7.2 Agile CRM Business Overview and Its Total Revenue 13.7.3 Agile CRM Ecommerce CRM Software Introduction 13.7.4 Agile CRM Revenue in Ecommerce CRM Software Business (2015-2020) 13.7.5 Agile CRM Recent Development 13.8 Thryv 13.8.1 Thryv Company Details 13.8.2 Thryv Business Overview and Its Total Revenue 13.8.3 Thryv Ecommerce CRM Software Introduction 13.8.4 Thryv Revenue in Ecommerce CRM Software Business (2015-2020) 13.8.5 Thryv Recent Development 13.9 Zendesk 13.9.1 Zendesk Company Details 13.9.2 Zendesk Business Overview and Its Total Revenue 13.9.3 Zendesk Ecommerce CRM Software Introduction 13.9.4 Zendesk Revenue in Ecommerce CRM Software Business (2015-2020) 13.9.5 Zendesk Recent Development 13.10 Oracle 13.10.1 Oracle Company Details 13.10.2 Oracle Business Overview and Its Total Revenue 13.10.3 Oracle Ecommerce CRM Software Introduction 13.10.4 Oracle Revenue in Ecommerce CRM Software Business (2015-2020) 13.10.5 Oracle Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Ecommerce CRM Software Key Market Segments Table 2. Key Players Covered: Ranking by Ecommerce CRM Software Revenue Table 3. Ranking of Global Top Ecommerce CRM Software Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Ecommerce CRM Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Cloud-based Table 6. Key Players of On-premises Table 7. COVID-19 Impact Global Market: (Four Ecommerce CRM Software Market Size Forecast Scenarios) Table 8. Opportunities and Trends for Ecommerce CRM Software Players in the COVID-19 Landscape Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis Table 10. Key Regions/Countries Measures against Covid-19 Impact Table 11. Proposal for Ecommerce CRM Software Players to Combat Covid-19 Impact Table 12. Global Ecommerce CRM Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 13. Global Ecommerce CRM Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 14. Global Ecommerce CRM Software Market Size by Regions (2015-2020) (US$ Million) Table 15. Global Ecommerce CRM Software Market Share by Regions (2015-2020) Table 16. Global Ecommerce CRM Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 17. Global Ecommerce CRM Software Market Share by Regions (2021-2026) Table 18. Market Top Trends Table 19. Key Drivers: Impact Analysis Table 20. Key Challenges Table 21. Ecommerce CRM Software Market Growth Strategy Table 22. Main Points Interviewed from Key Ecommerce CRM Software Players Table 23. Global Ecommerce CRM Software Revenue by Players (2015-2020) (Million US$) Table 24. Global Ecommerce CRM Software Market Share by Players (2015-2020) Table 25. Global Top Ecommerce CRM Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Ecommerce CRM Software as of 2019) Table 26. Global Ecommerce CRM Software by Players Market Concentration Ratio (CR5 and HHI) Table 27. Key Players Headquarters and Area Served Table 28. Key Players Ecommerce CRM Software Product Solution and Service Table 29. Date of Enter into Ecommerce CRM Software Market Table 30. Mergers & Acquisitions, Expansion Plans Table 31. Global Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 32. Global Ecommerce CRM Software Market Size Share by Type (2015-2020) Table 33. Global Ecommerce CRM Software Revenue Market Share by Type (2021-2026) Table 34. Global Ecommerce CRM Software Market Size Share by Application (2015-2020) Table 35. Global Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 36. Global Ecommerce CRM Software Market Size Share by Application (2021-2026) Table 37. North America Key Players Ecommerce CRM Software Revenue (2019-2020) (Million US$) Table 38. North America Key Players Ecommerce CRM Software Market Share (2019-2020) Table 39. North America Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 40. North America Ecommerce CRM Software Market Share by Type (2015-2020) Table 41. North America Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 42. North America Ecommerce CRM Software Market Share by Application (2015-2020) Table 43. Europe Key Players Ecommerce CRM Software Revenue (2019-2020) (Million US$) Table 44. Europe Key Players Ecommerce CRM Software Market Share (2019-2020) Table 45. Europe Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 46. Europe Ecommerce CRM Software Market Share by Type (2015-2020) Table 47. Europe Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 48. Europe Ecommerce CRM Software Market Share by Application (2015-2020) Table 49. China Key Players Ecommerce CRM Software Revenue (2019-2020) (Million US$) Table 50. China Key Players Ecommerce CRM Software Market Share (2019-2020) Table 51. China Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 52. China Ecommerce CRM Software Market Share by Type (2015-2020) Table 53. China Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 54. China Ecommerce CRM Software Market Share by Application (2015-2020) Table 55. Japan Key Players Ecommerce CRM Software Revenue (2019-2020) (Million US$) Table 56. Japan Key Players Ecommerce CRM Software Market Share (2019-2020) Table 57. Japan Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 58. Japan Ecommerce CRM Software Market Share by Type (2015-2020) Table 59. Japan Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 60. Japan Ecommerce CRM Software Market Share by Application (2015-2020) Table 61. Southeast Asia Key Players Ecommerce CRM Software Revenue (2019-2020) (Million US$) Table 62. Southeast Asia Key Players Ecommerce CRM Software Market Share (2019-2020) Table 63. Southeast Asia Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 64. Southeast Asia Ecommerce CRM Software Market Share by Type (2015-2020) Table 65. Southeast Asia Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 66. Southeast Asia Ecommerce CRM Software Market Share by Application (2015-2020) Table 67. India Key Players Ecommerce CRM Software Revenue (2019-2020) (Million US$) Table 68. India Key Players Ecommerce CRM Software Market Share (2019-2020) Table 69. India Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 70. India Ecommerce CRM Software Market Share by Type (2015-2020) Table 71. India Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 72. India Ecommerce CRM Software Market Share by Application (2015-2020) Table 73. Central & South America Key Players Ecommerce CRM Software Revenue (2019-2020) (Million US$) Table 74. Central & South America Key Players Ecommerce CRM Software Market Share (2019-2020) Table 75. Central & South America Ecommerce CRM Software Market Size by Type (2015-2020) (Million US$) Table 76. Central & South America Ecommerce CRM Software Market Share by Type (2015-2020) Table 77. Central & South America Ecommerce CRM Software Market Size by Application (2015-2020) (Million US$) Table 78. Central & South America Ecommerce CRM Software Market Share by Application (2015-2020) Table 79. HubSpot Company Details Table 80. HubSpot Business Overview Table 81. HubSpot Product Table 82. HubSpot Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 83. HubSpot Recent Development Table 84. amoCRM Company Details Table 85. amoCRM Business Overview Table 86. amoCRM Product Table 87. amoCRM Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 88. amoCRM Recent Development Table 89. Pipedrive Company Details Table 90. Pipedrive Business Overview Table 91. Pipedrive Product Table 92. Pipedrive Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 93. Pipedrive Recent Development Table 94. Bitrix24 Company Details Table 95. Bitrix24 Business Overview Table 96. Bitrix24 Product Table 97. Bitrix24 Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 98. Bitrix24 Recent Development Table 99. Salpo Company Details Table 100. Salpo Business Overview Table 101. Salpo Product Table 102. Salpo Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 103. Salpo Recent Development Table 104. HarmonyPSA Company Details Table 105. HarmonyPSA Business Overview Table 106. HarmonyPSA Product Table 107. HarmonyPSA Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 108. HarmonyPSA Recent Development Table 109. Agile CRM Company Details Table 110. Agile CRM Business Overview Table 111. Agile CRM Product Table 112. Agile CRM Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 113. Agile CRM Recent Development Table 114. Thryv Business Overview Table 115. Thryv Product Table 116. Thryv Company Details Table 117. Thryv Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 118. Thryv Recent Development Table 119. Zendesk Company Details Table 120. Zendesk Business Overview Table 121. Zendesk Product Table 122. Zendesk Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 123. Zendesk Recent Development Table 124. Oracle Company Details Table 125. Oracle Business Overview Table 126. Oracle Product Table 127. Oracle Revenue in Ecommerce CRM Software Business (2015-2020) (Million US$) Table 128. Oracle Recent Development Table 129. Research Programs/Design for This Report Table 130. Key Data Information from Secondary Sources Table 131. Key Data Information from Primary Sources List of Figures Figure 1. Global Ecommerce CRM Software Market Share by Type: 2020 VS 2026 Figure 2. Cloud-based Features Figure 3. On-premises Features Figure 4. Global Ecommerce CRM Software Market Share by Application: 2020 VS 2026 Figure 5. Small and Medium Enterprises (SMEs) Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Ecommerce CRM Software Report Years Considered Figure 8. Global Ecommerce CRM Software Market Size YoY Growth 2015-2026 (US$ Million) Figure 9. Global Ecommerce CRM Software Market Share by Regions: 2020 VS 2026 Figure 10. Global Ecommerce CRM Software Market Share by Regions (2021-2026) Figure 11. Porter's Five Forces Analysis Figure 12. Global Ecommerce CRM Software Market Share by Players in 2019 Figure 13. Global Top Ecommerce CRM Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Ecommerce CRM Software as of 2019 Figure 14. The Top 10 and 5 Players Market Share by Ecommerce CRM Software Revenue in 2019 Figure 15. North America Ecommerce CRM Software Market Size YoY Growth (2015-2020) (Million US$) Figure 16. Europe Ecommerce CRM Software Market Size YoY Growth (2015-2020) (Million US$) Figure 17. China Ecommerce CRM Software Market Size YoY Growth (2015-2020) (Million US$) Figure 18. Japan Ecommerce CRM Software Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Southeast Asia Ecommerce CRM Software Market Size YoY Growth (2015-2020) (Million US$) Figure 20. India Ecommerce CRM Software Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Central & South America Ecommerce CRM Software Market Size YoY Growth (2015-2020) (Million US$) Figure 22. HubSpot Total Revenue (US$ Million): 2019 Compared with 2018 Figure 23. HubSpot Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 24. amoCRM Total Revenue (US$ Million): 2019 Compared with 2018 Figure 25. amoCRM Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 26. Pipedrive Total Revenue (US$ Million): 2019 Compared with 2018 Figure 27. Pipedrive Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 28. Bitrix24 Total Revenue (US$ Million): 2019 Compared with 2018 Figure 29. Bitrix24 Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 30. Salpo Total Revenue (US$ Million): 2019 Compared with 2018 Figure 31. Salpo Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 32. HarmonyPSA Total Revenue (US$ Million): 2019 Compared with 2018 Figure 33. HarmonyPSA Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 34. Agile CRM Total Revenue (US$ Million): 2019 Compared with 2018 Figure 35. Agile CRM Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 36. Thryv Total Revenue (US$ Million): 2019 Compared with 2018 Figure 37. Thryv Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 38. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 39. Zendesk Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 40. Oracle Total Revenue (US$ Million): 2019 Compared with 2018 Figure 41. Oracle Revenue Growth Rate in Ecommerce CRM Software Business (2015-2020) Figure 42. Bottom-up and Top-down Approaches for This Report Figure 43. Data Triangulation Figure 44. Key Executives Interviewed

HubSpot amoCRM Pipedrive Bitrix24 Salpo HarmonyPSA Agile CRM Thryv Zendesk Oracle