1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Help Desk Software Revenue 1.4 Market Analysis by Type 1.4.1 Global Help Desk Software Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Based on ITIL 1.4.3 Based on External Customer Support Service 1.5 Market by Application 1.5.1 Global Help Desk Software Market Share by Application: 2020 VS 2026 1.5.2 Government 1.5.3 Finance Industry 1.5.4 Medical Care 1.5.5 Hotels 1.5.6 Other 1.6 Coronavirus Disease 2019 (Covid-19): Help Desk Software Industry Impact 1.6.1 How the Covid-19 is Affecting the Help Desk Software Industry 1.6.1.1 Help Desk Software Business Impact Assessment - Covid-19 1.6.1.2 Supply Chain Challenges 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products 1.6.2 Market Trends and Help Desk Software Potential Opportunities in the COVID-19 Landscape 1.6.3 Measures / Proposal against Covid-19 1.6.3.1 Government Measures to Combat Covid-19 Impact 1.6.3.2 Proposal for Help Desk Software Players to Combat Covid-19 Impact 1.7 Study Objectives 1.8 Years Considered 2 Global Growth Trends by Regions 2.1 Help Desk Software Market Perspective (2015-2026) 2.2 Help Desk Software Growth Trends by Regions 2.2.1 Help Desk Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Help Desk Software Historic Market Share by Regions (2015-2020) 2.2.3 Help Desk Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Help Desk Software Market Growth Strategy 2.3.6 Primary Interviews with Key Help Desk Software Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Help Desk Software Players by Market Size 3.1.1 Global Top Help Desk Software Players by Revenue (2015-2020) 3.1.2 Global Help Desk Software Revenue Market Share by Players (2015-2020) 3.1.3 Global Help Desk Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Help Desk Software Market Concentration Ratio 3.2.1 Global Help Desk Software Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Help Desk Software Revenue in 2019 3.3 Help Desk Software Key Players Head office and Area Served 3.4 Key Players Help Desk Software Product Solution and Service 3.5 Date of Enter into Help Desk Software Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Help Desk Software Historic Market Size by Type (2015-2020) 4.2 Global Help Desk Software Forecasted Market Size by Type (2021-2026) 5 Help Desk Software Breakdown Data by Application (2015-2026) 5.1 Global Help Desk Software Market Size by Application (2015-2020) 5.2 Global Help Desk Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Help Desk Software Market Size (2015-2020) 6.2 Help Desk Software Key Players in North America (2019-2020) 6.3 North America Help Desk Software Market Size by Type (2015-2020) 6.4 North America Help Desk Software Market Size by Application (2015-2020) 7 Europe 7.1 Europe Help Desk Software Market Size (2015-2020) 7.2 Help Desk Software Key Players in Europe (2019-2020) 7.3 Europe Help Desk Software Market Size by Type (2015-2020) 7.4 Europe Help Desk Software Market Size by Application (2015-2020) 8 China 8.1 China Help Desk Software Market Size (2015-2020) 8.2 Help Desk Software Key Players in China (2019-2020) 8.3 China Help Desk Software Market Size by Type (2015-2020) 8.4 China Help Desk Software Market Size by Application (2015-2020) 9 Japan 9.1 Japan Help Desk Software Market Size (2015-2020) 9.2 Help Desk Software Key Players in Japan (2019-2020) 9.3 Japan Help Desk Software Market Size by Type (2015-2020) 9.4 Japan Help Desk Software Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Help Desk Software Market Size (2015-2020) 10.2 Help Desk Software Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Help Desk Software Market Size by Type (2015-2020) 10.4 Southeast Asia Help Desk Software Market Size by Application (2015-2020) 11 India 11.1 India Help Desk Software Market Size (2015-2020) 11.2 Help Desk Software Key Players in India (2019-2020) 11.3 India Help Desk Software Market Size by Type (2015-2020) 11.4 India Help Desk Software Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Help Desk Software Market Size (2015-2020) 12.2 Help Desk Software Key Players in Central & South America (2019-2020) 12.3 Central & South America Help Desk Software Market Size by Type (2015-2020) 12.4 Central & South America Help Desk Software Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 SysAid 13.1.1 SysAid Company Details 13.1.2 SysAid Business Overview and Its Total Revenue 13.1.3 SysAid Help Desk Software Introduction 13.1.4 SysAid Revenue in Help Desk Software Business (2015-2020)) 13.1.5 SysAid Recent Development 13.2 Klemen Stirn 13.2.1 Klemen Stirn Company Details 13.2.2 Klemen Stirn Business Overview and Its Total Revenue 13.2.3 Klemen Stirn Help Desk Software Introduction 13.2.4 Klemen Stirn Revenue in Help Desk Software Business (2015-2020) 13.2.5 Klemen Stirn Recent Development 13.3 Zendesk 13.3.1 Zendesk Company Details 13.3.2 Zendesk Business Overview and Its Total Revenue 13.3.3 Zendesk Help Desk Software Introduction 13.3.4 Zendesk Revenue in Help Desk Software Business (2015-2020) 13.3.5 Zendesk Recent Development 13.4 Salesforce Inc 13.4.1 Salesforce Inc Company Details 13.4.2 Salesforce Inc Business Overview and Its Total Revenue 13.4.3 Salesforce Inc Help Desk Software Introduction 13.4.4 Salesforce Inc Revenue in Help Desk Software Business (2015-2020) 13.4.5 Salesforce Inc Recent Development 13.5 Quality Unit 13.5.1 Quality Unit Company Details 13.5.2 Quality Unit Business Overview and Its Total Revenue 13.5.3 Quality Unit Help Desk Software Introduction 13.5.4 Quality Unit Revenue in Help Desk Software Business (2015-2020) 13.5.5 Quality Unit Recent Development 13.6 01 Communique 13.6.1 01 Communique Company Details 13.6.2 01 Communique Business Overview and Its Total Revenue 13.6.3 01 Communique Help Desk Software Introduction 13.6.4 01 Communique Revenue in Help Desk Software Business (2015-2020) 13.6.5 01 Communique Recent Development 13.7 Abacus Systems 13.7.1 Abacus Systems Company Details 13.7.2 Abacus Systems Business Overview and Its Total Revenue 13.7.3 Abacus Systems Help Desk Software Introduction 13.7.4 Abacus Systems Revenue in Help Desk Software Business (2015-2020) 13.7.5 Abacus Systems Recent Development 13.8 ActiveCampaign 13.8.1 ActiveCampaign Company Details 13.8.2 ActiveCampaign Business Overview and Its Total Revenue 13.8.3 ActiveCampaign Help Desk Software Introduction 13.8.4 ActiveCampaign Revenue in Help Desk Software Business (2015-2020) 13.8.5 ActiveCampaign Recent Development 13.9 Advanced Software Products Group 13.9.1 Advanced Software Products Group Company Details 13.9.2 Advanced Software Products Group Business Overview and Its Total Revenue 13.9.3 Advanced Software Products Group Help Desk Software Introduction 13.9.4 Advanced Software Products Group Revenue in Help Desk Software Business (2015-2020) 13.9.5 Advanced Software Products Group Recent Development 13.10 Aeroprise 13.10.1 Aeroprise Company Details 13.10.2 Aeroprise Business Overview and Its Total Revenue 13.10.3 Aeroprise Help Desk Software Introduction 13.10.4 Aeroprise Revenue in Help Desk Software Business (2015-2020) 13.10.5 Aeroprise Recent Development 13.11 Spiceworks 10.11.1 Spiceworks Company Details 10.11.2 Spiceworks Business Overview and Its Total Revenue 10.11.3 Spiceworks Help Desk Software Introduction 10.11.4 Spiceworks Revenue in Help Desk Software Business (2015-2020) 10.11.5 Spiceworks Recent Development 13.12 ZOHO Corporation 10.12.1 ZOHO Corporation Company Details 10.12.2 ZOHO Corporation Business Overview and Its Total Revenue 10.12.3 ZOHO Corporation Help Desk Software Introduction 10.12.4 ZOHO Corporation Revenue in Help Desk Software Business (2015-2020) 10.12.5 ZOHO Corporation Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Help Desk Software Key Market Segments Table 2. Key Players Covered: Ranking by Help Desk Software Revenue Table 3. Ranking of Global Top Help Desk Software Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Help Desk Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Based on ITIL Table 6. Key Players of Based on External Customer Support Service Table 7. COVID-19 Impact Global Market: (Four Help Desk Software Market Size Forecast Scenarios) Table 8. Opportunities and Trends for Help Desk Software Players in the COVID-19 Landscape Table 9. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis Table 10. Key Regions/Countries Measures against Covid-19 Impact Table 11. Proposal for Help Desk Software Players to Combat Covid-19 Impact Table 12. Global Help Desk Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 13. Global Help Desk Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 14. Global Help Desk Software Market Size by Regions (2015-2020) (US$ Million) Table 15. Global Help Desk Software Market Share by Regions (2015-2020) Table 16. Global Help Desk Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 17. Global Help Desk Software Market Share by Regions (2021-2026) Table 18. Market Top Trends Table 19. Key Drivers: Impact Analysis Table 20. Key Challenges Table 21. Help Desk Software Market Growth Strategy Table 22. Main Points Interviewed from Key Help Desk Software Players Table 23. Global Help Desk Software Revenue by Players (2015-2020) (Million US$) Table 24. Global Help Desk Software Market Share by Players (2015-2020) Table 25. Global Top Help Desk Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Help Desk Software as of 2019) Table 26. Global Help Desk Software by Players Market Concentration Ratio (CR5 and HHI) Table 27. Key Players Headquarters and Area Served Table 28. Key Players Help Desk Software Product Solution and Service Table 29. Date of Enter into Help Desk Software Market Table 30. Mergers & Acquisitions, Expansion Plans Table 31. Global Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 32. Global Help Desk Software Market Size Share by Type (2015-2020) Table 33. Global Help Desk Software Revenue Market Share by Type (2021-2026) Table 34. Global Help Desk Software Market Size Share by Application (2015-2020) Table 35. Global Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 36. Global Help Desk Software Market Size Share by Application (2021-2026) Table 37. North America Key Players Help Desk Software Revenue (2019-2020) (Million US$) Table 38. North America Key Players Help Desk Software Market Share (2019-2020) Table 39. North America Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 40. North America Help Desk Software Market Share by Type (2015-2020) Table 41. North America Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 42. North America Help Desk Software Market Share by Application (2015-2020) Table 43. Europe Key Players Help Desk Software Revenue (2019-2020) (Million US$) Table 44. Europe Key Players Help Desk Software Market Share (2019-2020) Table 45. Europe Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 46. Europe Help Desk Software Market Share by Type (2015-2020) Table 47. Europe Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 48. Europe Help Desk Software Market Share by Application (2015-2020) Table 49. China Key Players Help Desk Software Revenue (2019-2020) (Million US$) Table 50. China Key Players Help Desk Software Market Share (2019-2020) Table 51. China Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 52. China Help Desk Software Market Share by Type (2015-2020) Table 53. China Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 54. China Help Desk Software Market Share by Application (2015-2020) Table 55. Japan Key Players Help Desk Software Revenue (2019-2020) (Million US$) Table 56. Japan Key Players Help Desk Software Market Share (2019-2020) Table 57. Japan Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 58. Japan Help Desk Software Market Share by Type (2015-2020) Table 59. Japan Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 60. Japan Help Desk Software Market Share by Application (2015-2020) Table 61. Southeast Asia Key Players Help Desk Software Revenue (2019-2020) (Million US$) Table 62. Southeast Asia Key Players Help Desk Software Market Share (2019-2020) Table 63. Southeast Asia Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 64. Southeast Asia Help Desk Software Market Share by Type (2015-2020) Table 65. Southeast Asia Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 66. Southeast Asia Help Desk Software Market Share by Application (2015-2020) Table 67. India Key Players Help Desk Software Revenue (2019-2020) (Million US$) Table 68. India Key Players Help Desk Software Market Share (2019-2020) Table 69. India Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 70. India Help Desk Software Market Share by Type (2015-2020) Table 71. India Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 72. India Help Desk Software Market Share by Application (2015-2020) Table 73. Central & South America Key Players Help Desk Software Revenue (2019-2020) (Million US$) Table 74. Central & South America Key Players Help Desk Software Market Share (2019-2020) Table 75. Central & South America Help Desk Software Market Size by Type (2015-2020) (Million US$) Table 76. Central & South America Help Desk Software Market Share by Type (2015-2020) Table 77. Central & South America Help Desk Software Market Size by Application (2015-2020) (Million US$) Table 78. Central & South America Help Desk Software Market Share by Application (2015-2020) Table 79. SysAid Company Details Table 80. SysAid Business Overview Table 81. SysAid Product Table 82. SysAid Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 83. SysAid Recent Development Table 84. Klemen Stirn Company Details Table 85. Klemen Stirn Business Overview Table 86. Klemen Stirn Product Table 87. Klemen Stirn Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 88. Klemen Stirn Recent Development Table 89. Zendesk Company Details Table 90. Zendesk Business Overview Table 91. Zendesk Product Table 92. Zendesk Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 93. Zendesk Recent Development Table 94. Salesforce Inc Company Details Table 95. Salesforce Inc Business Overview Table 96. Salesforce Inc Product Table 97. Salesforce Inc Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 98. Salesforce Inc Recent Development Table 99. Quality Unit Company Details Table 100. Quality Unit Business Overview Table 101. Quality Unit Product Table 102. Quality Unit Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 103. Quality Unit Recent Development Table 104. 01 Communique Company Details Table 105. 01 Communique Business Overview Table 106. 01 Communique Product Table 107. 01 Communique Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 108. 01 Communique Recent Development Table 109. Abacus Systems Company Details Table 110. Abacus Systems Business Overview Table 111. Abacus Systems Product Table 112. Abacus Systems Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 113. Abacus Systems Recent Development Table 114. ActiveCampaign Business Overview Table 115. ActiveCampaign Product Table 116. ActiveCampaign Company Details Table 117. ActiveCampaign Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 118. ActiveCampaign Recent Development Table 119. Advanced Software Products Group Company Details Table 120. Advanced Software Products Group Business Overview Table 121. Advanced Software Products Group Product Table 122. Advanced Software Products Group Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 123. Advanced Software Products Group Recent Development Table 124. Aeroprise Company Details Table 125. Aeroprise Business Overview Table 126. Aeroprise Product Table 127. Aeroprise Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 128. Aeroprise Recent Development Table 129. Spiceworks Company Details Table 130. Spiceworks Business Overview Table 131. Spiceworks Product Table 132. Spiceworks Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 133. Spiceworks Recent Development Table 134. ZOHO Corporation Company Details Table 135. ZOHO Corporation Business Overview Table 136. ZOHO Corporation Product Table 137. ZOHO Corporation Revenue in Help Desk Software Business (2015-2020) (Million US$) Table 138. ZOHO Corporation Recent Development Table 139. Research Programs/Design for This Report Table 140. Key Data Information from Secondary Sources Table 141. Key Data Information from Primary Sources List of Figures Figure 1. Global Help Desk Software Market Share by Type: 2020 VS 2026 Figure 2. Based on ITIL Features Figure 3. Based on External Customer Support Service Features Figure 4. Global Help Desk Software Market Share by Application: 2020 VS 2026 Figure 5. Government Case Studies Figure 6. Finance Industry Case Studies Figure 7. Medical Care Case Studies Figure 8. Hotels Case Studies Figure 9. Other Case Studies Figure 10. Help Desk Software Report Years Considered Figure 11. Global Help Desk Software Market Size YoY Growth 2015-2026 (US$ Million) Figure 12. Global Help Desk Software Market Share by Regions: 2020 VS 2026 Figure 13. Global Help Desk Software Market Share by Regions (2021-2026) Figure 14. Porter's Five Forces Analysis Figure 15. Global Help Desk Software Market Share by Players in 2019 Figure 16. Global Top Help Desk Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Help Desk Software as of 2019 Figure 17. The Top 10 and 5 Players Market Share by Help Desk Software Revenue in 2019 Figure 18. North America Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 19. Europe Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 20. China Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Japan Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 22. Southeast Asia Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 23. India Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 24. Central & South America Help Desk Software Market Size YoY Growth (2015-2020) (Million US$) Figure 25. SysAid Total Revenue (US$ Million): 2019 Compared with 2018 Figure 26. SysAid Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 27. Klemen Stirn Total Revenue (US$ Million): 2019 Compared with 2018 Figure 28. Klemen Stirn Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 29. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 30. Zendesk Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 31. Salesforce Inc Total Revenue (US$ Million): 2019 Compared with 2018 Figure 32. Salesforce Inc Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 33. Quality Unit Total Revenue (US$ Million): 2019 Compared with 2018 Figure 34. Quality Unit Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 35. 01 Communique Total Revenue (US$ Million): 2019 Compared with 2018 Figure 36. 01 Communique Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 37. Abacus Systems Total Revenue (US$ Million): 2019 Compared with 2018 Figure 38. Abacus Systems Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 39. ActiveCampaign Total Revenue (US$ Million): 2019 Compared with 2018 Figure 40. ActiveCampaign Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 41. Advanced Software Products Group Total Revenue (US$ Million): 2019 Compared with 2018 Figure 42. Advanced Software Products Group Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 43. Aeroprise Total Revenue (US$ Million): 2019 Compared with 2018 Figure 44. Aeroprise Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 45. Spiceworks Total Revenue (US$ Million): 2019 Compared with 2018 Figure 46. Spiceworks Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 47. ZOHO Corporation Total Revenue (US$ Million): 2019 Compared with 2018 Figure 48. ZOHO Corporation Revenue Growth Rate in Help Desk Software Business (2015-2020) Figure 49. Bottom-up and Top-down Approaches for This Report Figure 50. Data Triangulation Figure 51. Key Executives Interviewed

SysAid Klemen Stirn Zendesk Salesforce Inc Quality Unit 01 Communique Abacus Systems ActiveCampaign Advanced Software Products Group Aeroprise Spiceworks ZOHO Corporation