1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered: Ranking by Customer Support Software Revenue 1.4 Market Analysis by Type 1.4.1 Global Customer Support Software Market Size Growth Rate by Type: 2020 VS 2026 1.4.2 Call Management 1.4.3 FS/D (Field Service and Dispatch) 1.4.4 Contact Center 1.4.5 Others 1.5 Market by Application 1.5.1 Global Customer Support Software Market Share by Application: 2020 VS 2026 1.5.2 Banking, Finance and Insurance (BFSI) 1.5.3 IT and Telecommunications 1.5.4 Government and Health Care 1.5.5 Manufacturing and Logistics 1.5.6 Others 1.6 Coronavirus Disease 2019 (Covid-19): Customer Support Software Industry Impact 1.6.1 How the Covid-19 is Affecting the Customer Support Software Industry 1.6.1.1 Customer Support Software Business Impact Assessment - Covid-19 1.6.1.2 Supply Chain Challenges 1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products 1.6.2 Market Trends and Customer Support Software Potential Opportunities in the COVID-19 Landscape 1.6.3 Measures / Proposal against Covid-19 1.6.3.1 Government Measures to Combat Covid-19 Impact 1.6.3.2 Proposal for Customer Support Software Players to Combat Covid-19 Impact 1.7 Study Objectives 1.8 Years Considered 2 Global Growth Trends by Regions 2.1 Customer Support Software Market Perspective (2015-2026) 2.2 Customer Support Software Growth Trends by Regions 2.2.1 Customer Support Software Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Customer Support Software Historic Market Share by Regions (2015-2020) 2.2.3 Customer Support Software Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 2.3.5 Customer Support Software Market Growth Strategy 2.3.6 Primary Interviews with Key Customer Support Software Players (Opinion Leaders) 3 Competition Landscape by Key Players 3.1 Global Top Customer Support Software Players by Market Size 3.1.1 Global Top Customer Support Software Players by Revenue (2015-2020) 3.1.2 Global Customer Support Software Revenue Market Share by Players (2015-2020) 3.1.3 Global Customer Support Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.2 Global Customer Support Software Market Concentration Ratio 3.2.1 Global Customer Support Software Market Concentration Ratio (CR5 and HHI) 3.2.2 Global Top 10 and Top 5 Companies by Customer Support Software Revenue in 2019 3.3 Customer Support Software Key Players Head office and Area Served 3.4 Key Players Customer Support Software Product Solution and Service 3.5 Date of Enter into Customer Support Software Market 3.6 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type (2015-2026) 4.1 Global Customer Support Software Historic Market Size by Type (2015-2020) 4.2 Global Customer Support Software Forecasted Market Size by Type (2021-2026) 5 Customer Support Software Breakdown Data by Application (2015-2026) 5.1 Global Customer Support Software Market Size by Application (2015-2020) 5.2 Global Customer Support Software Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Customer Support Software Market Size (2015-2020) 6.2 Customer Support Software Key Players in North America (2019-2020) 6.3 North America Customer Support Software Market Size by Type (2015-2020) 6.4 North America Customer Support Software Market Size by Application (2015-2020) 7 Europe 7.1 Europe Customer Support Software Market Size (2015-2020) 7.2 Customer Support Software Key Players in Europe (2019-2020) 7.3 Europe Customer Support Software Market Size by Type (2015-2020) 7.4 Europe Customer Support Software Market Size by Application (2015-2020) 8 China 8.1 China Customer Support Software Market Size (2015-2020) 8.2 Customer Support Software Key Players in China (2019-2020) 8.3 China Customer Support Software Market Size by Type (2015-2020) 8.4 China Customer Support Software Market Size by Application (2015-2020) 9 Japan 9.1 Japan Customer Support Software Market Size (2015-2020) 9.2 Customer Support Software Key Players in Japan (2019-2020) 9.3 Japan Customer Support Software Market Size by Type (2015-2020) 9.4 Japan Customer Support Software Market Size by Application (2015-2020) 10 Southeast Asia 10.1 Southeast Asia Customer Support Software Market Size (2015-2020) 10.2 Customer Support Software Key Players in Southeast Asia (2019-2020) 10.3 Southeast Asia Customer Support Software Market Size by Type (2015-2020) 10.4 Southeast Asia Customer Support Software Market Size by Application (2015-2020) 11 India 11.1 India Customer Support Software Market Size (2015-2020) 11.2 Customer Support Software Key Players in India (2019-2020) 11.3 India Customer Support Software Market Size by Type (2015-2020) 11.4 India Customer Support Software Market Size by Application (2015-2020) 12 Central & South America 12.1 Central & South America Customer Support Software Market Size (2015-2020) 12.2 Customer Support Software Key Players in Central & South America (2019-2020) 12.3 Central & South America Customer Support Software Market Size by Type (2015-2020) 12.4 Central & South America Customer Support Software Market Size by Application (2015-2020) 13 Key Players Profiles 13.1 Freshworks 13.1.1 Freshworks Company Details 13.1.2 Freshworks Business Overview and Its Total Revenue 13.1.3 Freshworks Customer Support Software Introduction 13.1.4 Freshworks Revenue in Customer Support Software Business (2015-2020)) 13.1.5 Freshworks Recent Development 13.2 Zendesk 13.2.1 Zendesk Company Details 13.2.2 Zendesk Business Overview and Its Total Revenue 13.2.3 Zendesk Customer Support Software Introduction 13.2.4 Zendesk Revenue in Customer Support Software Business (2015-2020) 13.2.5 Zendesk Recent Development 13.3 Salesforce Inc 13.3.1 Salesforce Inc Company Details 13.3.2 Salesforce Inc Business Overview and Its Total Revenue 13.3.3 Salesforce Inc Customer Support Software Introduction 13.3.4 Salesforce Inc Revenue in Customer Support Software Business (2015-2020) 13.3.5 Salesforce Inc Recent Development 13.4 TeamSupport 13.4.1 TeamSupport Company Details 13.4.2 TeamSupport Business Overview and Its Total Revenue 13.4.3 TeamSupport Customer Support Software Introduction 13.4.4 TeamSupport Revenue in Customer Support Software Business (2015-2020) 13.4.5 TeamSupport Recent Development 13.5 Zoho 13.5.1 Zoho Company Details 13.5.2 Zoho Business Overview and Its Total Revenue 13.5.3 Zoho Customer Support Software Introduction 13.5.4 Zoho Revenue in Customer Support Software Business (2015-2020) 13.5.5 Zoho Recent Development 13.6 PhaseWare 13.6.1 PhaseWare Company Details 13.6.2 PhaseWare Business Overview and Its Total Revenue 13.6.3 PhaseWare Customer Support Software Introduction 13.6.4 PhaseWare Revenue in Customer Support Software Business (2015-2020) 13.6.5 PhaseWare Recent Development 13.7 Tracker 13.7.1 Tracker Company Details 13.7.2 Tracker Business Overview and Its Total Revenue 13.7.3 Tracker Customer Support Software Introduction 13.7.4 Tracker Revenue in Customer Support Software Business (2015-2020) 13.7.5 Tracker Recent Development 13.8 LiveAgent 13.8.1 LiveAgent Company Details 13.8.2 LiveAgent Business Overview and Its Total Revenue 13.8.3 LiveAgent Customer Support Software Introduction 13.8.4 LiveAgent Revenue in Customer Support Software Business (2015-2020) 13.8.5 LiveAgent Recent Development 13.9 Samanage 13.9.1 Samanage Company Details 13.9.2 Samanage Business Overview and Its Total Revenue 13.9.3 Samanage Customer Support Software Introduction 13.9.4 Samanage Revenue in Customer Support Software Business (2015-2020) 13.9.5 Samanage Recent Development 13.10 FreshService 13.10.1 FreshService Company Details 13.10.2 FreshService Business Overview and Its Total Revenue 13.10.3 FreshService Customer Support Software Introduction 13.10.4 FreshService Revenue in Customer Support Software Business (2015-2020) 13.10.5 FreshService Recent Development 13.11 Intercom 10.11.1 Intercom Company Details 10.11.2 Intercom Business Overview and Its Total Revenue 10.11.3 Intercom Customer Support Software Introduction 10.11.4 Intercom Revenue in Customer Support Software Business (2015-2020) 10.11.5 Intercom Recent Development 13.12 FocalScope 10.12.1 FocalScope Company Details 10.12.2 FocalScope Business Overview and Its Total Revenue 10.12.3 FocalScope Customer Support Software Introduction 10.12.4 FocalScope Revenue in Customer Support Software Business (2015-2020) 10.12.5 FocalScope Recent Development 13.13 Kayako 10.13.1 Kayako Company Details 10.13.2 Kayako Business Overview and Its Total Revenue 10.13.3 Kayako Customer Support Software Introduction 10.13.4 Kayako Revenue in Customer Support Software Business (2015-2020) 10.13.5 Kayako Recent Development 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.2 Data Source 15.2 Disclaimer 15.3 Author Details

List of Tables Table 1. Customer Support Software Key Market Segments Table 2. Key Players Covered: Ranking by Customer Support Software Revenue Table 3. Ranking of Global Top Customer Support Software Manufacturers by Revenue (US$ Million) in 2019 Table 4. Global Customer Support Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 5. Key Players of Call Management Table 6. Key Players of FS/D (Field Service and Dispatch) Table 7. Key Players of Contact Center Table 8. Key Players of Others Table 9. COVID-19 Impact Global Market: (Four Customer Support Software Market Size Forecast Scenarios) Table 10. Opportunities and Trends for Customer Support Software Players in the COVID-19 Landscape Table 11. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis Table 12. Key Regions/Countries Measures against Covid-19 Impact Table 13. Proposal for Customer Support Software Players to Combat Covid-19 Impact Table 14. Global Customer Support Software Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 15. Global Customer Support Software Market Size by Regions (US$ Million): 2020 VS 2026 Table 16. Global Customer Support Software Market Size by Regions (2015-2020) (US$ Million) Table 17. Global Customer Support Software Market Share by Regions (2015-2020) Table 18. Global Customer Support Software Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 19. Global Customer Support Software Market Share by Regions (2021-2026) Table 20. Market Top Trends Table 21. Key Drivers: Impact Analysis Table 22. Key Challenges Table 23. Customer Support Software Market Growth Strategy Table 24. Main Points Interviewed from Key Customer Support Software Players Table 25. Global Customer Support Software Revenue by Players (2015-2020) (Million US$) Table 26. Global Customer Support Software Market Share by Players (2015-2020) Table 27. Global Top Customer Support Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Support Software as of 2019) Table 28. Global Customer Support Software by Players Market Concentration Ratio (CR5 and HHI) Table 29. Key Players Headquarters and Area Served Table 30. Key Players Customer Support Software Product Solution and Service Table 31. Date of Enter into Customer Support Software Market Table 32. Mergers & Acquisitions, Expansion Plans Table 33. Global Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 34. Global Customer Support Software Market Size Share by Type (2015-2020) Table 35. Global Customer Support Software Revenue Market Share by Type (2021-2026) Table 36. Global Customer Support Software Market Size Share by Application (2015-2020) Table 37. Global Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 38. Global Customer Support Software Market Size Share by Application (2021-2026) Table 39. North America Key Players Customer Support Software Revenue (2019-2020) (Million US$) Table 40. North America Key Players Customer Support Software Market Share (2019-2020) Table 41. North America Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 42. North America Customer Support Software Market Share by Type (2015-2020) Table 43. North America Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 44. North America Customer Support Software Market Share by Application (2015-2020) Table 45. Europe Key Players Customer Support Software Revenue (2019-2020) (Million US$) Table 46. Europe Key Players Customer Support Software Market Share (2019-2020) Table 47. Europe Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 48. Europe Customer Support Software Market Share by Type (2015-2020) Table 49. Europe Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 50. Europe Customer Support Software Market Share by Application (2015-2020) Table 51. China Key Players Customer Support Software Revenue (2019-2020) (Million US$) Table 52. China Key Players Customer Support Software Market Share (2019-2020) Table 53. China Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 54. China Customer Support Software Market Share by Type (2015-2020) Table 55. China Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 56. China Customer Support Software Market Share by Application (2015-2020) Table 57. Japan Key Players Customer Support Software Revenue (2019-2020) (Million US$) Table 58. Japan Key Players Customer Support Software Market Share (2019-2020) Table 59. Japan Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 60. Japan Customer Support Software Market Share by Type (2015-2020) Table 61. Japan Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 62. Japan Customer Support Software Market Share by Application (2015-2020) Table 63. Southeast Asia Key Players Customer Support Software Revenue (2019-2020) (Million US$) Table 64. Southeast Asia Key Players Customer Support Software Market Share (2019-2020) Table 65. Southeast Asia Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 66. Southeast Asia Customer Support Software Market Share by Type (2015-2020) Table 67. Southeast Asia Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 68. Southeast Asia Customer Support Software Market Share by Application (2015-2020) Table 69. India Key Players Customer Support Software Revenue (2019-2020) (Million US$) Table 70. India Key Players Customer Support Software Market Share (2019-2020) Table 71. India Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 72. India Customer Support Software Market Share by Type (2015-2020) Table 73. India Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 74. India Customer Support Software Market Share by Application (2015-2020) Table 75. Central & South America Key Players Customer Support Software Revenue (2019-2020) (Million US$) Table 76. Central & South America Key Players Customer Support Software Market Share (2019-2020) Table 77. Central & South America Customer Support Software Market Size by Type (2015-2020) (Million US$) Table 78. Central & South America Customer Support Software Market Share by Type (2015-2020) Table 79. Central & South America Customer Support Software Market Size by Application (2015-2020) (Million US$) Table 80. Central & South America Customer Support Software Market Share by Application (2015-2020) Table 81. Freshworks Company Details Table 82. Freshworks Business Overview Table 83. Freshworks Product Table 84. Freshworks Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 85. Freshworks Recent Development Table 86. Zendesk Company Details Table 87. Zendesk Business Overview Table 88. Zendesk Product Table 89. Zendesk Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 90. Zendesk Recent Development Table 91. Salesforce Inc Company Details Table 92. Salesforce Inc Business Overview Table 93. Salesforce Inc Product Table 94. Salesforce Inc Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 95. Salesforce Inc Recent Development Table 96. TeamSupport Company Details Table 97. TeamSupport Business Overview Table 98. TeamSupport Product Table 99. TeamSupport Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 100. TeamSupport Recent Development Table 101. Zoho Company Details Table 102. Zoho Business Overview Table 103. Zoho Product Table 104. Zoho Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 105. Zoho Recent Development Table 106. PhaseWare Company Details Table 107. PhaseWare Business Overview Table 108. PhaseWare Product Table 109. PhaseWare Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 110. PhaseWare Recent Development Table 111. Tracker Company Details Table 112. Tracker Business Overview Table 113. Tracker Product Table 114. Tracker Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 115. Tracker Recent Development Table 116. LiveAgent Business Overview Table 117. LiveAgent Product Table 118. LiveAgent Company Details Table 119. LiveAgent Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 120. LiveAgent Recent Development Table 121. Samanage Company Details Table 122. Samanage Business Overview Table 123. Samanage Product Table 124. Samanage Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 125. Samanage Recent Development Table 126. FreshService Company Details Table 127. FreshService Business Overview Table 128. FreshService Product Table 129. FreshService Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 130. FreshService Recent Development Table 131. Intercom Company Details Table 132. Intercom Business Overview Table 133. Intercom Product Table 134. Intercom Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 135. Intercom Recent Development Table 136. FocalScope Company Details Table 137. FocalScope Business Overview Table 138. FocalScope Product Table 139. FocalScope Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 140. FocalScope Recent Development Table 141. Kayako Company Details Table 142. Kayako Business Overview Table 143. Kayako Product Table 144. Kayako Revenue in Customer Support Software Business (2015-2020) (Million US$) Table 145. Kayako Recent Development Table 146. Research Programs/Design for This Report Table 147. Key Data Information from Secondary Sources Table 148. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Support Software Market Share by Type: 2020 VS 2026 Figure 2. Call Management Features Figure 3. FS/D (Field Service and Dispatch) Features Figure 4. Contact Center Features Figure 5. Others Features Figure 6. Global Customer Support Software Market Share by Application: 2020 VS 2026 Figure 7. Banking, Finance and Insurance (BFSI) Case Studies Figure 8. IT and Telecommunications Case Studies Figure 9. Government and Health Care Case Studies Figure 10. Manufacturing and Logistics Case Studies Figure 11. Others Case Studies Figure 12. Customer Support Software Report Years Considered Figure 13. Global Customer Support Software Market Size YoY Growth 2015-2026 (US$ Million) Figure 14. Global Customer Support Software Market Share by Regions: 2020 VS 2026 Figure 15. Global Customer Support Software Market Share by Regions (2021-2026) Figure 16. Porter's Five Forces Analysis Figure 17. Global Customer Support Software Market Share by Players in 2019 Figure 18. Global Top Customer Support Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Support Software as of 2019 Figure 19. The Top 10 and 5 Players Market Share by Customer Support Software Revenue in 2019 Figure 20. North America Customer Support Software Market Size YoY Growth (2015-2020) (Million US$) Figure 21. Europe Customer Support Software Market Size YoY Growth (2015-2020) (Million US$) Figure 22. China Customer Support Software Market Size YoY Growth (2015-2020) (Million US$) Figure 23. Japan Customer Support Software Market Size YoY Growth (2015-2020) (Million US$) Figure 24. Southeast Asia Customer Support Software Market Size YoY Growth (2015-2020) (Million US$) Figure 25. India Customer Support Software Market Size YoY Growth (2015-2020) (Million US$) Figure 26. Central & South America Customer Support Software Market Size YoY Growth (2015-2020) (Million US$) Figure 27. Freshworks Total Revenue (US$ Million): 2019 Compared with 2018 Figure 28. Freshworks Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 29. Zendesk Total Revenue (US$ Million): 2019 Compared with 2018 Figure 30. Zendesk Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 31. Salesforce Inc Total Revenue (US$ Million): 2019 Compared with 2018 Figure 32. Salesforce Inc Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 33. TeamSupport Total Revenue (US$ Million): 2019 Compared with 2018 Figure 34. TeamSupport Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 35. Zoho Total Revenue (US$ Million): 2019 Compared with 2018 Figure 36. Zoho Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 37. PhaseWare Total Revenue (US$ Million): 2019 Compared with 2018 Figure 38. PhaseWare Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 39. Tracker Total Revenue (US$ Million): 2019 Compared with 2018 Figure 40. Tracker Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 41. LiveAgent Total Revenue (US$ Million): 2019 Compared with 2018 Figure 42. LiveAgent Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 43. Samanage Total Revenue (US$ Million): 2019 Compared with 2018 Figure 44. Samanage Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 45. FreshService Total Revenue (US$ Million): 2019 Compared with 2018 Figure 46. FreshService Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 47. Intercom Total Revenue (US$ Million): 2019 Compared with 2018 Figure 48. Intercom Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 49. FocalScope Total Revenue (US$ Million): 2019 Compared with 2018 Figure 50. FocalScope Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 51. Kayako Total Revenue (US$ Million): 2019 Compared with 2018 Figure 52. Kayako Revenue Growth Rate in Customer Support Software Business (2015-2020) Figure 53. Bottom-up and Top-down Approaches for This Report Figure 54. Data Triangulation Figure 55. Key Executives Interviewed

Freshworks Zendesk Salesforce Inc TeamSupport Zoho PhaseWare Tracker LiveAgent Samanage FreshService Intercom FocalScope Kayako