Table of Content 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Regulatory Scenario by Region/Country 1.4 Market Investment Scenario Strategic 1.5 Market Analysis by Type 1.5.1 Global Cloud-Based Contact Center Market Share by Type (2020-2026) 1.5.2 Automatic Call Distribution (ACD) 1.5.3 Agent Performance Optimization (APO) 1.5.4 Dialers 1.5.5 Interactive Voice Response (IVR) 1.5.6 Others 1.6 Market by Application 1.6.1 Global Cloud-Based Contact Center Market Share by Application (2020-2026) 1.6.2 BFSI 1.6.3 Consumer Goods and Retail 1.6.4 Government and Public Sector 1.6.5 Healthcare and Life Sciences 1.6.6 Others 1.7 Cloud-Based Contact Center Industry Development Trends under COVID-19 Outbreak 1.7.1 Region COVID-19 Status Overview 1.7.2 Influence of COVID-19 Outbreak on Cloud-Based Contact Center Industry Development 2. Global Market Growth Trends 2.1 Industry Trends 2.1.1 SWOT Analysis 2.1.2 Porter’s Five Forces Analysis 2.2 Potential Market and Growth Potential Analysis 2.3 Industry News and Policies by Regions 2.3.1 Industry News 2.3.2 Industry Policies 3 Value Chain of Cloud-Based Contact Center Market 3.1 Value Chain Status 3.2 Cloud-Based Contact Center Manufacturing Cost Structure Analysis 3.2.1 Production Process Analysis 3.2.2 Manufacturing Cost Structure of Cloud-Based Contact Center 3.2.3 Labor Cost of Cloud-Based Contact Center 3.3 Sales and Marketing Model Analysis 3.4 Downstream Major Customer Analysis (by Region) 4 Players Profiles 4.1 Cisco Systems, Inc. 4.1.1 Cisco Systems, Inc. Basic Information 4.1.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.1.3 Cisco Systems, Inc. Cloud-Based Contact Center Market Performance (2015-2020) 4.1.4 Cisco Systems, Inc. Business Overview 4.2 Oracle Corporation 4.2.1 Oracle Corporation Basic Information 4.2.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.2.3 Oracle Corporation Cloud-Based Contact Center Market Performance (2015-2020) 4.2.4 Oracle Corporation Business Overview 4.3 8X8, Inc. 4.3.1 8X8, Inc. Basic Information 4.3.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.3.3 8X8, Inc. Cloud-Based Contact Center Market Performance (2015-2020) 4.3.4 8X8, Inc. Business Overview 4.4 Connect First Inc. 4.4.1 Connect First Inc. Basic Information 4.4.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.4.3 Connect First Inc. Cloud-Based Contact Center Market Performance (2015-2020) 4.4.4 Connect First Inc. Business Overview 4.5 NICE Systems ltd. 4.5.1 NICE Systems ltd. Basic Information 4.5.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.5.3 NICE Systems ltd. Cloud-Based Contact Center Market Performance (2015-2020) 4.5.4 NICE Systems ltd. Business Overview 4.6 Genesys Telecommunications Laboratories, Inc. 4.6.1 Genesys Telecommunications Laboratories, Inc. Basic Information 4.6.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.6.3 Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Market Performance (2015-2020) 4.6.4 Genesys Telecommunications Laboratories, Inc. Business Overview 4.7 NEWVOICEMEDIA 4.7.1 NEWVOICEMEDIA Basic Information 4.7.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.7.3 NEWVOICEMEDIA Cloud-Based Contact Center Market Performance (2015-2020) 4.7.4 NEWVOICEMEDIA Business Overview 4.8 FIVE9 Inc. 4.8.1 FIVE9 Inc. Basic Information 4.8.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.8.3 FIVE9 Inc. Cloud-Based Contact Center Market Performance (2015-2020) 4.8.4 FIVE9 Inc. Business Overview 4.9 3CLogic 4.9.1 3CLogic Basic Information 4.9.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.9.3 3CLogic Cloud-Based Contact Center Market Performance (2015-2020) 4.9.4 3CLogic Business Overview 4.10 Aspect Software Parent Inc. 4.10.1 Aspect Software Parent Inc. Basic Information 4.10.2 Cloud-Based Contact Center Product Profiles, Application and Specification 4.10.3 Aspect Software Parent Inc. Cloud-Based Contact Center Market Performance (2015-2020) 4.10.4 Aspect Software Parent Inc. Business Overview 5 Global Cloud-Based Contact Center Market Analysis by Regions 5.1 Global Cloud-Based Contact Center Sales, Revenue and Market Share by Regions 5.1.1 Global Cloud-Based Contact Center Sales by Regions (2015-2020) 5.1.2 Global Cloud-Based Contact Center Revenue by Regions (2015-2020) 5.2 North America Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 5.3 Europe Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 5.4 Asia-Pacific Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 5.5 Middle East and Africa Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 5.6 South America Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 6 North America Cloud-Based Contact Center Market Analysis by Countries 6.1 North America Cloud-Based Contact Center Sales, Revenue and Market Share by Countries 6.1.1 North America Cloud-Based Contact Center Sales by Countries (2015-2020) 6.1.2 North America Cloud-Based Contact Center Revenue by Countries (2015-2020) 6.2 United States Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 6.3 Canada Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 6.4 Mexico Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 7 Europe Cloud-Based Contact Center Market Analysis by Countries 7.1 Europe Cloud-Based Contact Center Sales, Revenue and Market Share by Countries 7.1.1 Europe Cloud-Based Contact Center Sales by Countries (2015-2020) 7.1.2 Europe Cloud-Based Contact Center Revenue by Countries (2015-2020) 7.2 Germany Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 7.3 UK Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 7.4 France Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 7.5 Italy Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 7.6 Spain Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 7.7 Russia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 8 Asia-Pacific Cloud-Based Contact Center Market Analysis by Countries 8.1 Asia-Pacific Cloud-Based Contact Center Sales, Revenue and Market Share by Countries 8.1.1 Asia-Pacific Cloud-Based Contact Center Sales by Countries (2015-2020) 8.1.2 Asia-Pacific Cloud-Based Contact Center Revenue by Countries (2015-2020) 8.2 China Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 8.3 Japan Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 8.4 South Korea Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 8.5 Australia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 8.6 India Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 8.7 Southeast Asia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 9 Middle East and Africa Cloud-Based Contact Center Market Analysis by Countries 9.1 Middle East and Africa Cloud-Based Contact Center Sales, Revenue and Market Share by Countries 9.1.1 Middle East and Africa Cloud-Based Contact Center Sales by Countries (2015-2020) 9.1.2 Middle East and Africa Cloud-Based Contact Center Revenue by Countries (2015-2020) 9.2 Saudi Arabia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 9.3 UAE Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 9.4 Egypt Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 9.5 Nigeria Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 9.6 South Africa Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 10 South America Cloud-Based Contact Center Market Analysis by Countries 10.1 South America Cloud-Based Contact Center Sales, Revenue and Market Share by Countries 10.1.1 South America Cloud-Based Contact Center Sales by Countries (2015-2020) 10.1.2 South America Cloud-Based Contact Center Revenue by Countries (2015-2020) 10.2 Brazil Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 10.3 Argentina Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 10.4 Columbia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 10.5 Chile Cloud-Based Contact Center Sales and Growth Rate (2015-2020) 11 Global Cloud-Based Contact Center Market Segment by Types 11.1 Global Cloud-Based Contact Center Sales, Revenue and Market Share by Types (2015-2020) 11.1.1 Global Cloud-Based Contact Center Sales and Market Share by Types (2015-2020) 11.1.2 Global Cloud-Based Contact Center Revenue and Market Share by Types (2015-2020) 11.2 Automatic Call Distribution (ACD) Sales and Price (2015-2020) 11.3 Agent Performance Optimization (APO) Sales and Price (2015-2020) 11.4 Dialers Sales and Price (2015-2020) 11.5 Interactive Voice Response (IVR) Sales and Price (2015-2020) 11.6 Others Sales and Price (2015-2020) 12 Global Cloud-Based Contact Center Market Segment by Applications 12.1 Global Cloud-Based Contact Center Sales, Revenue and Market Share by Applications (2015-2020) 12.1.1 Global Cloud-Based Contact Center Sales and Market Share by Applications (2015-2020) 12.1.2 Global Cloud-Based Contact Center Revenue and Market Share by Applications (2015-2020) 12.2 BFSI Sales, Revenue and Growth Rate (2015-2020) 12.3 Consumer Goods and Retail Sales, Revenue and Growth Rate (2015-2020) 12.4 Government and Public Sector Sales, Revenue and Growth Rate (2015-2020) 12.5 Healthcare and Life Sciences Sales, Revenue and Growth Rate (2015-2020) 12.6 Others Sales, Revenue and Growth Rate (2015-2020) 13 Cloud-Based Contact Center Market Forecast by Regions (2020-2026) 13.1 Global Cloud-Based Contact Center Sales, Revenue and Growth Rate (2020-2026) 13.2 Cloud-Based Contact Center Market Forecast by Regions (2020-2026) 13.2.1 North America Cloud-Based Contact Center Market Forecast (2020-2026) 13.2.2 Europe Cloud-Based Contact Center Market Forecast (2020-2026) 13.2.3 Asia-Pacific Cloud-Based Contact Center Market Forecast (2020-2026) 13.2.4 Middle East and Africa Cloud-Based Contact Center Market Forecast (2020-2026) 13.2.5 South America Cloud-Based Contact Center Market Forecast (2020-2026) 13.3 Cloud-Based Contact Center Market Forecast by Types (2020-2026) 13.4 Cloud-Based Contact Center Market Forecast by Applications (2020-2026) 14 Appendix 14.1 Methodology 14.2 Research Data Source

List of Tables and Figures Table Global Cloud-Based Contact Center Market Size Growth Rate by Type (2020-2026) Figure Global Cloud-Based Contact Center Market Share by Type in 2019 & 2026 Figure Automatic Call Distribution (ACD) Features Figure Agent Performance Optimization (APO) Features Figure Dialers Features Figure Interactive Voice Response (IVR) Features Figure Others Features Table Global Cloud-Based Contact Center Market Size Growth by Application (2020-2026) Figure Global Cloud-Based Contact Center Market Share by Application in 2019 & 2026 Figure BFSI Description Figure Consumer Goods and Retail Description Figure Government and Public Sector Description Figure Healthcare and Life Sciences Description Figure Others Description Table SWOT Analysis Figure Porter's Five Forces Analysis Figure Global Cloud-Based Contact Center Market Size and Growth Rate 2015-2026 Table Industry News Table Industry Policies Figure Value Chain Status of Cloud-Based Contact Center Figure Production Process of Cloud-Based Contact Center Figure Manufacturing Cost Structure of Cloud-Based Contact Center Figure Major Company Analysis (by Business Distribution Base, by Product Type) Table Downstream Major Customer Analysis (by Region) Table Cisco Systems, Inc. Profile Table Cisco Systems, Inc. Production, Value, Price, Gross Margin 2015-2020 Table Oracle Corporation Profile Table Oracle Corporation Production, Value, Price, Gross Margin 2015-2020 Table 8X8, Inc. Profile Table 8X8, Inc. Production, Value, Price, Gross Margin 2015-2020 Table Connect First Inc. Profile Table Connect First Inc. Production, Value, Price, Gross Margin 2015-2020 Table NICE Systems ltd. Profile Table NICE Systems ltd. Production, Value, Price, Gross Margin 2015-2020 Table Genesys Telecommunications Laboratories, Inc. Profile Table Genesys Telecommunications Laboratories, Inc. Production, Value, Price, Gross Margin 2015-2020 Table NEWVOICEMEDIA Profile Table NEWVOICEMEDIA Production, Value, Price, Gross Margin 2015-2020 Table FIVE9 Inc. Profile Table FIVE9 Inc. Production, Value, Price, Gross Margin 2015-2020 Table 3CLogic Profile Table 3CLogic Production, Value, Price, Gross Margin 2015-2020 Table Aspect Software Parent Inc. Profile Table Aspect Software Parent Inc. Production, Value, Price, Gross Margin 2015-2020 Figure Global Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Global Cloud-Based Contact Center Revenue ($) and Growth (2015-2020) Table Global Cloud-Based Contact Center Sales by Regions (2015-2020) Table Global Cloud-Based Contact Center Sales Market Share by Regions (2015-2020) Table Global Cloud-Based Contact Center Revenue ($) by Regions (2015-2020) Table Global Cloud-Based Contact Center Revenue Market Share by Regions (2015-2020) Table Global Cloud-Based Contact Center Revenue Market Share by Regions in 2015 Table Global Cloud-Based Contact Center Revenue Market Share by Regions in 2019 Figure North America Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Europe Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Asia-Pacific Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Middle East and Africa Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure South America Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure North America Cloud-Based Contact Center Revenue ($) and Growth (2015-2020) Table North America Cloud-Based Contact Center Sales by Countries (2015-2020) Table North America Cloud-Based Contact Center Sales Market Share by Countries (2015-2020) Figure North America Cloud-Based Contact Center Sales Market Share by Countries in 2015 Figure North America Cloud-Based Contact Center Sales Market Share by Countries in 2019 Table North America Cloud-Based Contact Center Revenue ($) by Countries (2015-2020) Table North America Cloud-Based Contact Center Revenue Market Share by Countries (2015-2020) Figure North America Cloud-Based Contact Center Revenue Market Share by Countries in 2015 Figure North America Cloud-Based Contact Center Revenue Market Share by Countries in 2019 Figure United States Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Canada Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Mexico Cloud-Based Contact Center Sales and Growth (2015-2020) Figure Europe Cloud-Based Contact Center Revenue ($) Growth (2015-2020) Table Europe Cloud-Based Contact Center Sales by Countries (2015-2020) Table Europe Cloud-Based Contact Center Sales Market Share by Countries (2015-2020) Figure Europe Cloud-Based Contact Center Sales Market Share by Countries in 2015 Figure Europe Cloud-Based Contact Center Sales Market Share by Countries in 2019 Table Europe Cloud-Based Contact Center Revenue ($) by Countries (2015-2020) Table Europe Cloud-Based Contact Center Revenue Market Share by Countries (2015-2020) Figure Europe Cloud-Based Contact Center Revenue Market Share by Countries in 2015 Figure Europe Cloud-Based Contact Center Revenue Market Share by Countries in 2019 Figure Germany Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure UK Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure France Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Italy Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Spain Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Russia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Asia-Pacific Cloud-Based Contact Center Revenue ($) and Growth (2015-2020) Table Asia-Pacific Cloud-Based Contact Center Sales by Countries (2015-2020) Table Asia-Pacific Cloud-Based Contact Center Sales Market Share by Countries (2015-2020) Figure Asia-Pacific Cloud-Based Contact Center Sales Market Share by Countries in 2015 Figure Asia-Pacific Cloud-Based Contact Center Sales Market Share by Countries in 2019 Table Asia-Pacific Cloud-Based Contact Center Revenue ($) by Countries (2015-2020) Table Asia-Pacific Cloud-Based Contact Center Revenue Market Share by Countries (2015-2020) Figure Asia-Pacific Cloud-Based Contact Center Revenue Market Share by Countries in 2015 Figure Asia-Pacific Cloud-Based Contact Center Revenue Market Share by Countries in 2019 Figure China Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Japan Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure South Korea Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Australia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure India Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Southeast Asia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Middle East and Africa Cloud-Based Contact Center Revenue ($) and Growth (2015-2020) Table Middle East and Africa Cloud-Based Contact Center Sales by Countries (2015-2020) Table Middle East and Africa Cloud-Based Contact Center Sales Market Share by Countries (2015-2020) Table Middle East and Africa Cloud-Based Contact Center Revenue ($) by Countries (2015-2020) Table Middle East and Africa Cloud-Based Contact Center Revenue Market Share by Countries (2015-2020) Figure Middle East and Africa Cloud-Based Contact Center Revenue Market Share by Countries in 2015 Figure Middle East and Africa Cloud-Based Contact Center Revenue Market Share by Countries in 2019 Figure Saudi Arabia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure UAE Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Egypt Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Nigeria Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure South Africa Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure South America Cloud-Based Contact Center Revenue ($) and Growth (2015-2020) Table South America Cloud-Based Contact Center Sales by Countries (2015-2020) Table South America Cloud-Based Contact Center Sales Market Share by Countries (2015-2020) Table South America Cloud-Based Contact Center Revenue ($) by Countries (2015-2020) Table South America Cloud-Based Contact Center Revenue Market Share by Countries (2015-2020) Figure South America Cloud-Based Contact Center Revenue Market Share by Countries in 2015 Figure South America Cloud-Based Contact Center Revenue Market Share by Countries in 2019 Figure Brazil Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Argentina Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Columbia Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Figure Chile Cloud-Based Contact Center Sales and Growth Rate (2015-2020) Table Global Cloud-Based Contact Center Sales by Types (2015-2020) Table Global Cloud-Based Contact Center Sales Share by Types (2015-2020) Table Global Cloud-Based Contact Center Revenue ($) by Types (2015-2020) Table Global Cloud-Based Contact Center Revenue Share by Types (2015-2020) Figure Global Automatic Call Distribution (ACD) Sales and Growth Rate (2015-2020) Figure Global Automatic Call Distribution (ACD) Price (2015-2020) Figure Global Agent Performance Optimization (APO) Sales and Growth Rate (2015-2020) Figure Global Agent Performance Optimization (APO) Price (2015-2020) Figure Global Dialers Sales and Growth Rate (2015-2020) Figure Global Dialers Price (2015-2020) Figure Global Interactive Voice Response (IVR) Sales and Growth Rate (2015-2020) Figure Global Interactive Voice Response (IVR) Price (2015-2020) Figure Global Others Sales and Growth Rate (2015-2020) Figure Global Others Price (2015-2020) Table Global Cloud-Based Contact Center Sales by Applications (2015-2020) Table Global Cloud-Based Contact Center Sales Share by Applications (2015-2020) Figure Global BFSI Sales and Growth Rate (2015-2020) Figure Global BFSI Revenue and Growth Rate (2015-2020) Figure Global Consumer Goods and Retail Sales and Growth Rate (2015-2020) Figure Global Consumer Goods and Retail Revenue and Growth Rate (2015-2020) Figure Global Government and Public Sector Sales and Growth Rate (2015-2020) Figure Global Government and Public Sector Revenue and Growth Rate (2015-2020) Figure Global Healthcare and Life Sciences Sales and Growth Rate (2015-2020) Figure Global Healthcare and Life Sciences Revenue and Growth Rate (2015-2020) Figure Global Others Sales and Growth Rate (2015-2020) Figure Global Others Revenue and Growth Rate (2015-2020) Figure Global Cloud-Based Contact Center Sales and Growth Rate (2020-2026) Figure Global Cloud-Based Contact Center Revenue ($) and Growth Rate (2020-2026) Table Global Cloud-Based Contact Center Sales Forecast by Regions (2020-2026) Table Global Cloud-Based Contact Center Revenue Forecast by Regions (2020-2026) Figure North America Cloud-Based Contact Center Sales Forecast (2020-2026) Figure North America Cloud-Based Contact Center Revenue Forecast (2020-2026) Figure Europe Cloud-Based Contact Center Sales Forecast (2020-2026) Figure Europe Cloud-Based Contact Center Revenue Forecast (2020-2026) Figure Asia-Pacific Cloud-Based Contact Center Sales Forecast (2020-2026) Figure Asia-Pacific Cloud-Based Contact Center Revenue Forecast (2020-2026) Figure Middle East and Africa Cloud-Based Contact Center Sales Forecast (2020-2026) Figure Middle East and Africa Cloud-Based Contact Center Revenue Forecast (2020-2026) Figure South America Cloud-Based Contact Center Sales Forecast (2020-2026) Figure South America Cloud-Based Contact Center Revenue Forecast (2020-2026) Table Global Cloud-Based Contact Center Sales Forecast by Types (2020-2026) Table Global Cloud-Based Contact Center Sales Market Share Forecast by Types (2020-2026) Table Global Cloud-Based Contact Center Revenue Forecast by Types (2020-2026) Table Global Cloud-Based Contact Center Revenue Market Share Forecast by Types (2020-2026) Table Global Cloud-Based Contact Center Sales Forecast by Applications (2020-2026) Table Global Cloud-Based Contact Center Sales Market Share Forecast by Applications (2020-2026) Table Global Cloud-Based Contact Center Revenue Forecast by Applications (2020-2026) Table Global Cloud-Based Contact Center Revenue Market Share Forecast by Applications (2020-2026)