Table of Contents 1 Customer Self-Service Software Market Overview 1.1 Product Overview and Scope of Customer Self-Service Software 1.2 Classification of Customer Self-Service Software by Type 1.2.1 Global Customer Self-Service Software Revenue by Type: 2015 VS 2019 VS 2025 1.2.2 Global Customer Self-Service Software Revenue Market Share by Type in 2019 1.2.3 Cloud 1.2.4 On-premise 1.3 Global Customer Self-Service Software Market by Application 1.3.1 Overview: Global Customer Self-Service Software Revenue by Application: 2015 VS 2019 VS 2025 1.3.2 Banking, Financial Services, and Insurance (BFSI) 1.3.3 Manufacturing 1.3.4 Retail & E-commerce 1.3.5 Education 1.3.6 Media & Entertainment 1.3.7 Others 1.4 Global Customer Self-Service Software Market by Regions 1.4.1 Global Customer Self-Service Software Market Size by Regions: 2015 VS 2019 VS 2025 1.4.2 Global Market Size of Customer Self-Service Software (2015-2025) 1.4.3 North America (USA, Canada and Mexico) Customer Self-Service Software Status and Prospect (2015-2025) 1.4.4 Europe (Germany, France, UK, Russia and Italy) Customer Self-Service Software Status and Prospect (2015-2025) 1.4.5 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Self-Service Software Status and Prospect (2015-2025) 1.4.6 South America (Brazil, Argentina, Colombia) Customer Self-Service Software Status and Prospect (2015-2025) 1.4.7 Middle East & Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Self-Service Software Status and Prospect (2015-2025) 2 Company Profiles 2.1 Microsoft Corporation 2.1.1 Microsoft Corporation Details 2.1.2 Microsoft Corporation Major Business and Total Revenue (Financial Highlights) Analysis 2.1.3 Microsoft Corporation SWOT Analysis 2.1.4 Microsoft Corporation Product and Services 2.1.5 Microsoft Corporation Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.2 BMC Software 2.2.1 BMC Software Details 2.2.2 BMC Software Major Business and Total Revenue (Financial Highlights) Analysis 2.2.3 BMC Software SWOT Analysis 2.2.4 BMC Software Product and Services 2.2.5 BMC Software Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.3 SAP SE 2.3.1 SAP SE Details 2.3.2 SAP SE Major Business and Total Revenue (Financial Highlights) Analysis 2.3.3 SAP SE SWOT Analysis 2.3.4 SAP SE Product and Services 2.3.5 SAP SE Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.4 Nuance Communications 2.4.1 Nuance Communications Details 2.4.2 Nuance Communications Major Business and Total Revenue (Financial Highlights) Analysis 2.4.3 Nuance Communications SWOT Analysis 2.4.4 Nuance Communications Product and Services 2.4.5 Nuance Communications Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.5 Avaya 2.5.1 Avaya Details 2.5.2 Avaya Major Business and Total Revenue (Financial Highlights) Analysis 2.5.3 Avaya SWOT Analysis 2.5.4 Avaya Product and Services 2.5.5 Avaya Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.6 Oracle Corporation 2.6.1 Oracle Corporation Details 2.6.2 Oracle Corporation Major Business and Total Revenue (Financial Highlights) Analysis 2.6.3 Oracle Corporation SWOT Analysis 2.6.4 Oracle Corporation Product and Services 2.6.5 Oracle Corporation Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.7 Zendesk 2.7.1 Zendesk Details 2.7.2 Zendesk Major Business and Total Revenue (Financial Highlights) Analysis 2.7.3 Zendesk SWOT Analysis 2.7.4 Zendesk Product and Services 2.7.5 Zendesk Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.8 Aspect Software 2.8.1 Aspect Software Details 2.8.2 Aspect Software Major Business and Total Revenue (Financial Highlights) Analysis 2.8.3 Aspect Software SWOT Analysis 2.8.4 Aspect Software Product and Services 2.8.5 Aspect Software Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.9 Salesforce 2.9.1 Salesforce Details 2.9.2 Salesforce Major Business and Total Revenue (Financial Highlights) Analysis 2.9.3 Salesforce SWOT Analysis 2.9.4 Salesforce Product and Services 2.9.5 Salesforce Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 2.10 Verint Systems 2.10.1 Verint Systems Details 2.10.2 Verint Systems Major Business and Total Revenue (Financial Highlights) Analysis 2.10.3 Verint Systems SWOT Analysis 2.10.4 Verint Systems Product and Services 2.10.5 Verint Systems Customer Self-Service Software Revenue, Gross Margin and Market Share (2018-2019) 3 Market Competition, by Players 3.1 Global Customer Self-Service Software Revenue and Share by Players (2015-2020) 3.2 Market Concentration Rate 3.2.1 Top 5 Customer Self-Service Software Players Market Share 3.2.2 Top 10 Customer Self-Service Software Players Market Share 3.3 Market Competition Trend 4 Market Size by Regions 4.1 Global Customer Self-Service Software Revenue and Market Share by Regions 4.2 North America Customer Self-Service Software Revenue and Growth Rate (2015-2020) 4.3 Europe Customer Self-Service Software Revenue and Growth Rate (2015-2020) 4.4 Asia-Pacific Customer Self-Service Software Revenue and Growth Rate (2015-2020) 4.5 South America Customer Self-Service Software Revenue and Growth Rate (2015-2020) 4.6 Middle East & Africa Customer Self-Service Software Revenue and Growth Rate (2015-2020) 5 North America Customer Self-Service Software Revenue by Countries 5.1 North America Customer Self-Service Software Revenue by Countries (2015-2020) 5.2 USA Customer Self-Service Software Revenue and Growth Rate (2015-2020) 5.3 Canada Customer Self-Service Software Revenue and Growth Rate (2015-2020) 5.4 Mexico Customer Self-Service Software Revenue and Growth Rate (2015-2020) 6 Europe Customer Self-Service Software Revenue by Countries 6.1 Europe Customer Self-Service Software Revenue by Countries (2015-2020) 6.2 Germany Customer Self-Service Software Revenue and Growth Rate (2015-2020) 6.3 UK Customer Self-Service Software Revenue and Growth Rate (2015-2020) 6.4 France Customer Self-Service Software Revenue and Growth Rate (2015-2020) 6.5 Russia Customer Self-Service Software Revenue and Growth Rate (2015-2020) 6.6 Italy Customer Self-Service Software Revenue and Growth Rate (2015-2020) 7 Asia-Pacific Customer Self-Service Software Revenue by Countries 7.1 Asia-Pacific Customer Self-Service Software Revenue by Countries (2015-2020) 7.2 China Customer Self-Service Software Revenue and Growth Rate (2015-2020) 7.3 Japan Customer Self-Service Software Revenue and Growth Rate (2015-2020) 7.4 Korea Customer Self-Service Software Revenue and Growth Rate (2015-2020) 7.5 India Customer Self-Service Software Revenue and Growth Rate (2015-2020) 7.6 Southeast Asia Customer Self-Service Software Revenue and Growth Rate (2015-2020) 8 South America Customer Self-Service Software Revenue by Countries 8.1 South America Customer Self-Service Software Revenue by Countries (2015-2020) 8.2 Brazil Customer Self-Service Software Revenue and Growth Rate (2015-2020) 8.3 Argentina Customer Self-Service Software Revenue and Growth Rate (2015-2020) 9 Middle East & Africa Revenue Customer Self-Service Software by Countries 9.1 Middle East & Africa Customer Self-Service Software Revenue by Countries (2015-2020) 9.2 Saudi Arabia Customer Self-Service Software Revenue and Growth Rate (2015-2020) 9.3 UAE Customer Self-Service Software Revenue and Growth Rate (2015-2020) 9.4 Egypt Customer Self-Service Software Revenue and Growth Rate (2015-2020) 9.5 South Africa Customer Self-Service Software Revenue and Growth Rate (2015-2020) 10 Market Size Segment by Type 10.1 Global Customer Self-Service Software Revenue and Market Share by Type (2015-2020) 10.2 Global Customer Self-Service Software Market Forecast by Type (2019-2024) 10.3 Cloud Revenue Growth Rate (2015-2025) 10.4 On-premise Revenue Growth Rate (2015-2025) 11 Global Customer Self-Service Software Market Segment by Application 11.1 Global Customer Self-Service Software Revenue Market Share by Application (2015-2020) 11.2 Customer Self-Service Software Market Forecast by Application (2019-2024) 11.3 Banking, Financial Services, and Insurance (BFSI) Revenue Growth (2015-2020) 11.4 Manufacturing Revenue Growth (2015-2020) 11.5 Retail & E-commerce Revenue Growth (2015-2020) 11.6 Education Revenue Growth (2015-2020) 11.7 Media & Entertainment Revenue Growth (2015-2020) 11.8 Others Revenue Growth (2015-2020) 12 Global Customer Self-Service Software Market Size Forecast (2021-2025) 12.1 Global Customer Self-Service Software Market Size Forecast (2021-2025) 12.2 Global Customer Self-Service Software Market Forecast by Regions (2021-2025) 12.3 North America Customer Self-Service Software Revenue Market Forecast (2021-2025) 12.4 Europe Customer Self-Service Software Revenue Market Forecast (2021-2025) 12.5 Asia-Pacific Customer Self-Service Software Revenue Market Forecast (2021-2025) 12.6 South America Customer Self-Service Software Revenue Market Forecast (2021-2025) 12.7 Middle East & Africa Customer Self-Service Software Revenue Market Forecast (2021-2025) 13 Research Findings and Conclusion 14 Appendix 14.1 Methodology 14.2 Data Source 14.3 Disclaimer 14.4 About US

List of Tables Table 1. Global Customer Self-Service Software Revenue (USD Million) by Type: 2015 VS 2019 VS 2025 Table 2. Breakdown of Customer Self-Service Software by Company Type (Tier 1, Tier 2 and Tier 3) Table 3. Global Customer Self-Service Software Revenue (USD Million) by Application: 2015 VS 2019 VS 2025 Table 4. Global Market Customer Self-Service Software Revenue (Million USD) Comparison by Regions 2015-2025 Table 5. Microsoft Corporation Corporate Information, Location and Competitors Table 6. Microsoft Corporation Customer Self-Service Software Major Business Table 7. Microsoft Corporation Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 8. Microsoft Corporation SWOT Analysis Table 9. Microsoft Corporation Customer Self-Service Software Product and Solutions Table 10. Microsoft Corporation Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 11. BMC Software Corporate Information, Location and Competitors Table 12. BMC Software Customer Self-Service Software Major Business Table 13. BMC Software Customer Self-Service Software Total Revenue (USD Million) (2018-2019) Table 14. BMC Software SWOT Analysis Table 15. BMC Software Customer Self-Service Software Product and Solutions Table 16. BMC Software Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 17. SAP SE Corporate Information, Location and Competitors Table 18. SAP SE Customer Self-Service Software Major Business Table 19. SAP SE Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 20. SAP SE SWOT Analysis Table 21. SAP SE Customer Self-Service Software Product and Solutions Table 22. SAP SE Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 23. Nuance Communications Corporate Information, Location and Competitors Table 24. Nuance Communications Customer Self-Service Software Major Business Table 25. Nuance Communications Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 26. Nuance Communications SWOT Analysis Table 27. Nuance Communications Customer Self-Service Software Product and Solutions Table 28. Nuance Communications Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 29. Avaya Corporate Information, Location and Competitors Table 30. Avaya Customer Self-Service Software Major Business Table 31. Avaya Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 32. Avaya SWOT Analysis Table 33. Avaya Customer Self-Service Software Product and Solutions Table 34. Avaya Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 35. Oracle Corporation Corporate Information, Location and Competitors Table 36. Oracle Corporation Customer Self-Service Software Major Business Table 37. Oracle Corporation Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 38. Oracle Corporation SWOT Analysis Table 39. Oracle Corporation Customer Self-Service Software Product and Solutions Table 40. Oracle Corporation Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 41. Zendesk Corporate Information, Location and Competitors Table 42. Zendesk Customer Self-Service Software Major Business Table 43. Zendesk Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 44. Zendesk SWOT Analysis Table 45. Zendesk Customer Self-Service Software Product and Solutions Table 46. Zendesk Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 47. Aspect Software Corporate Information, Location and Competitors Table 48. Aspect Software Customer Self-Service Software Major Business Table 49. Aspect Software Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 50. Aspect Software SWOT Analysis Table 51. Aspect Software Customer Self-Service Software Product and Solutions Table 52. Aspect Software Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 53. Salesforce Corporate Information, Location and Competitors Table 54. Salesforce Customer Self-Service Software Major Business Table 55. Salesforce Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 56. Salesforce SWOT Analysis Table 57. Salesforce Customer Self-Service Software Product and Solutions Table 58. Salesforce Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 59. Verint Systems Corporate Information, Location and Competitors Table 60. Verint Systems Customer Self-Service Software Major Business Table 61. Verint Systems Customer Self-Service Software Total Revenue (USD Million) (2017-2018) Table 62. Verint Systems SWOT Analysis Table 63. Verint Systems Customer Self-Service Software Product and Solutions Table 64. Verint Systems Customer Self-Service Software Revenue (USD Million), Gross Margin and Market Share (2018-2019) Table 65. Global Customer Self-Service Software Revenue (Million USD) by Players (2015-2020) Table 66. Global Customer Self-Service Software Revenue Share by Players (2015-2020) Table 67. Global Customer Self-Service Software Revenue (Million USD) by Regions (2015-2020) Table 68. Global Customer Self-Service Software Revenue Market Share by Regions (2015-2020) Table 69. North America Customer Self-Service Software Revenue by Countries (2015-2020) Table 70. North America Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Table 71. Europe Customer Self-Service Software Revenue (Million USD) by Countries (2015-2020) Table 72. Asia-Pacific Customer Self-Service Software Revenue (Million USD) by Countries (2015-2020) Table 73. South America Customer Self-Service Software Revenue by Countries (2015-2020) Table 74. South America Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Table 75. Middle East and Africa Customer Self-Service Software Revenue (Million USD) by Countries (2015-2020) Table 76. Middle East and Africa Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Table 77. Global Customer Self-Service Software Revenue (Million USD) by Type (2015-2020) Table 78. Global Customer Self-Service Software Revenue Share by Type (2015-2020) Table 79. Global Customer Self-Service Software Revenue Forecast by Type (2021-2025) Table 80. Global Customer Self-Service Software Revenue by Application (2015-2020) Table 81. Global Customer Self-Service Software Revenue Share by Application (2015-2020) Table 82. Global Customer Self-Service Software Revenue Forecast by Application (2021-2025) Table 83. Global Customer Self-Service Software Revenue (Million USD) Forecast by Regions (2021-2025) List of Figures Figure 1. Customer Self-Service Software Picture Figure 2. Global Customer Self-Service Software Revenue Market Share by Type in 2019 Figure 3. Cloud Picture Figure 4. On-premise Picture Figure 5. Customer Self-Service Software Revenue Market Share by Application in 2019 Figure 6. Banking, Financial Services, and Insurance (BFSI) Picture Figure 7. Manufacturing Picture Figure 8. Retail & E-commerce Picture Figure 9. Education Picture Figure 10. Media & Entertainment Picture Figure 11. Others Picture Figure 12. Global Customer Self-Service Software Revenue (USD Million) and Growth Rate (2015-2025) Figure 13. North America Customer Self-Service Software Revenue (Million USD) and Growth Rate (2015-2025) Figure 14. Europe Customer Self-Service Software Revenue (Million USD) and Growth Rate (2015-2025) Figure 15. Asia-Pacific Customer Self-Service Software Revenue (Million USD) and Growth Rate (2015-2025) Figure 16. South America Customer Self-Service Software Revenue (Million USD) and Growth Rate (2015-2025) Figure 17. Middle East and Africa Customer Self-Service Software Revenue (Million USD) and Growth Rate (2015-2025) Figure 18. Global Customer Self-Service Software Revenue (Million USD) and Growth Rate (2015-2025) Figure 19. Global Customer Self-Service Software Revenue Share by Players in 2019 Figure 20. Global Top 5 Players Customer Self-Service Software Revenue Market Share in 2019 Figure 21. Global Top 10 Players Customer Self-Service Software Revenue Market Share in 2019 Figure 22. Key Players Market Share Trend Figure 23. Global Customer Self-Service Software Revenue (Million USD) and Growth Rate (%) (2015-2020) Figure 24. Global Customer Self-Service Software Revenue Market Share by Regions (2015-2020) Figure 25. Global Customer Self-Service Software Revenue Market Share by Regions in 2018 Figure 26. North America Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 27. Europe Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 28. Asia-Pacific Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 29. South America Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 30. Middle East and Africa Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 31. North America Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Figure 32. North America Customer Self-Service Software Revenue Market Share by Countries in 2019 Figure 33. USA Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 34. Canada Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 35. Mexico Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 36. Europe Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Figure 37. Europe Customer Self-Service Software Revenue Market Share by Countries in 2019 Figure 38. Germany Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 39. UK Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 40. France Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 41. Russia Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 42. Italy Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 43. Asia-Pacific Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Figure 44. Asia-Pacific Customer Self-Service Software Revenue Market Share by Countries in 2019 Figure 45. China Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 46. Japan Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 47. Korea Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 48. India Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 49. Southeast Asia Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 50. South America Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Figure 51. South America Customer Self-Service Software Revenue Market Share by Countries in 2019 Figure 52. Brazil Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 53. Argentina Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 54. Middle East and Africa Customer Self-Service Software Revenue Market Share by Countries (2015-2020) Figure 55. Middle East and Africa Customer Self-Service Software Revenue Market Share by Countries in 2019 Figure 56. Saudi Arabia Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 57. UAE Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 58. Egypt Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 59. South Africa Customer Self-Service Software Revenue and Growth Rate (2015-2020) Figure 60. Global Customer Self-Service Software Revenue Share by Type (2015-2020) Figure 61. Global Customer Self-Service Software Revenue Share by Type in 2019 Figure 62. Global Customer Self-Service Software Market Share Forecast by Type (2021-2025) Figure 63. Global Cloud Revenue Growth Rate (2015-2020) Figure 64. Global On-premise Revenue Growth Rate (2015-2020) Figure 65. Global Customer Self-Service Software Revenue Share by Application (2015-2020) Figure 66. Global Customer Self-Service Software Revenue Share by Application in 2019 Figure 67. Global Customer Self-Service Software Market Share Forecast by Application (2021-2025) Figure 68. Global Banking, Financial Services, and Insurance (BFSI) Revenue Growth Rate (2015-2020) Figure 69. Global Manufacturing Revenue Growth Rate (2015-2020) Figure 70. Global Retail & E-commerce Revenue Growth Rate (2015-2020) Figure 71. Global Education Revenue Growth Rate (2015-2020) Figure 72. Global Media & Entertainment Revenue Growth Rate (2015-2020) Figure 73. Global Others Revenue Growth Rate (2015-2020) Figure 74. Global Customer Self-Service Software Revenue (Million USD) and Growth Rate Forecast (2021-2025) Figure 75. Global Customer Self-Service Software Revenue (Million USD) Forecast by Regions (2021-2025) Figure 76. Global Customer Self-Service Software Revenue Market Share Forecast by Regions (2021-2025) Figure 77. North America Customer Self-Service Software Revenue Market Forecast (2021-2025) Figure 78. Europe Customer Self-Service Software Revenue Market Forecast (2021-2025) Figure 79. Asia-Pacific Customer Self-Service Software Revenue Market Forecast (2021-2025) Figure 80. South America Customer Self-Service Software Revenue Market Forecast (2021-2025) Figure 81. Middle East and Africa Customer Self-Service Software Revenue Market Forecast (2021-2025) Figure 82. Sales Channel: Direct Channel vs Indirect Channel

Microsoft Corporation BMC Software SAP SE Nuance Communications Avaya Oracle Corporation Zendesk Aspect Software Salesforce Verint Systems