1 Contact Center Analytics Software Introduction and Market Overview 1.1 Objectives of the Study 1.2 Definition of Contact Center Analytics Software 1.3 Contact Center Analytics Software Market Scope and Market Size Estimation 1.3.1 Market Concentration Ratio and Market Maturity Analysis 1.3.2 Europe Contact Center Analytics Software Value and Growth Rate from 2014-2024 1.4 Market Segmentation 1.4.1 Types of Contact Center Analytics Software 1.4.2 Applications of Contact Center Analytics Software 1.4.3 Research Countries 1.5 Market Dynamics 1.5.1 Drivers 1.5.2 Limitations 1.5.3 Opportunities 1.6 Industry News and Policies by Countries 1.6.1 Industry News 1.6.2 Industry Policies 2 Industry Chain Analysis 2.1 Upstream Raw Material Suppliers of Contact Center Analytics Software Analysis 2.2 Major Players of Contact Center Analytics Software 2.2.1 Major Players Manufacturing Base and Market Share of Contact Center Analytics Software in 2018 2.2.2 Major Players Product Types in 2018 2.3 Contact Center Analytics Software Manufacturing Cost Structure Analysis 2.3.1 Consumption Process Analysis 2.3.2 Manufacturing Cost Structure of Contact Center Analytics Software 2.3.3 Raw Material Cost of Contact Center Analytics Software 2.3.4 Labor Cost of Contact Center Analytics Software 2.4 Market Channel Analysis of Contact Center Analytics Software 2.5 Major Downstream Buyers of Contact Center Analytics Software Analysis 3 Europe Contact Center Analytics Software Market, by Type 3.1 Europe Contact Center Analytics Software Value and Market Share by Type (2014-2019E) 3.2 Europe Contact Center Analytics Software Consumption and Market Share by Type (2014-2019E) 3.3 Europe Contact Center Analytics Software Value and Growth Rate by Type (2014-2019E) 3.3.1 Europe Contact Center Analytics Software Value and Growth Rate of Speech Analytics 3.3.2 Europe Contact Center Analytics Software Value and Growth Rate of Cross-channel Analytics 3.3.3 Europe Contact Center Analytics Software Value and Growth Rate of Predictive Analytics 3.3.4 Europe Contact Center Analytics Software Value and Growth Rate of Performance Analytics 3.3.5 Europe Contact Center Analytics Software Value and Growth Rate of Text Analytics 3.4 Europe Contact Center Analytics Software Price Analysis by Type (2014-2019E) 4 Contact Center Analytics Software Market, by Application 4.1 Downstream Market Overview 4.2 Europe Contact Center Analytics Software Consumption and Market Share by Application (2014-2019E) 4.2.1 Europe Contact Center Analytics Software Consumption and Growth Rate of Log Management (2014-2019E) 4.2.2 Europe Contact Center Analytics Software Consumption and Growth Rate of Risk and Compliance Management (2014-2019E) 4.2.3 Europe Contact Center Analytics Software Consumption and Growth Rate of Real-Time Monitoring and Reporting (2014-2019E) 4.2.4 Europe Contact Center Analytics Software Consumption and Growth Rate of Workforce Management (2014-2019E) 4.2.5 Europe Contact Center Analytics Software Consumption and Growth Rate of Customer Experience Management (2014-2019E) 5 Europe Contact Center Analytics Software Consumption, Value ($) by Countries (2014-2019E) 5.1 Europe Contact Center Analytics Software Value and Market Share by Countries (2014-2019E) 5.2 Europe Contact Center Analytics Software Consumption and Market Share by Countries (2014-2019E) 5.3 Europe Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) 5.4 Germany Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) 5.5 UK Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) 5.6 France Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) 5.7 Italy Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) 5.8 Spain Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) 5.9 Russia Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) 6 Competitive Landscape 6.1 Competitive Profile 6.2 Five9, Inc. (US) 6.2.1 Company Profiles 6.2.2 Contact Center Analytics Software Product Introduction 6.2.3 Five9, Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E 6.2.4 Five9, Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.3 Enghouse Interactive (US) 6.3.1 Company Profiles 6.3.2 Contact Center Analytics Software Product Introduction 6.3.3 Enghouse Interactive (US) Sales, Value, Price, Gross Margin 2014-2019E 6.3.4 Enghouse Interactive (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.4 Mitel Networks Corporation (Canada) 6.4.1 Company Profiles 6.4.2 Contact Center Analytics Software Product Introduction 6.4.3 Mitel Networks Corporation (Canada) Sales, Value, Price, Gross Margin 2014-2019E 6.4.4 Mitel Networks Corporation (Canada) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.5 8X8 Inc. (US) 6.5.1 Company Profiles 6.5.2 Contact Center Analytics Software Product Introduction 6.5.3 8X8 Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E 6.5.4 8X8 Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.6 Genesys (US) 6.6.1 Company Profiles 6.6.2 Contact Center Analytics Software Product Introduction 6.6.3 Genesys (US) Sales, Value, Price, Gross Margin 2014-2019E 6.6.4 Genesys (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.7 Oracle Corporation (US) 6.7.1 Company Profiles 6.7.2 Contact Center Analytics Software Product Introduction 6.7.3 Oracle Corporation (US) Sales, Value, Price, Gross Margin 2014-2019E 6.7.4 Oracle Corporation (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.8 Genpact Limited (Bermuda) 6.8.1 Company Profiles 6.8.2 Contact Center Analytics Software Product Introduction 6.8.3 Genpact Limited (Bermuda) Sales, Value, Price, Gross Margin 2014-2019E 6.8.4 Genpact Limited (Bermuda) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.9 NICE Ltd. (Israel) 6.9.1 Company Profiles 6.9.2 Contact Center Analytics Software Product Introduction 6.9.3 NICE Ltd. (Israel) Sales, Value, Price, Gross Margin 2014-2019E 6.9.4 NICE Ltd. (Israel) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.10 CallMiner (US) 6.10.1 Company Profiles 6.10.2 Contact Center Analytics Software Product Introduction 6.10.3 CallMiner (US) Sales, Value, Price, Gross Margin 2014-2019E 6.10.4 CallMiner (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.11 Verint Systems Inc. (US) 6.11.1 Company Profiles 6.11.2 Contact Center Analytics Software Product Introduction 6.11.3 Verint Systems Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E 6.11.4 Verint Systems Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.12 Cisco Systems, Inc. (US) 6.12.1 Company Profiles 6.12.2 Contact Center Analytics Software Product Introduction 6.12.3 Cisco Systems, Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E 6.12.4 Cisco Systems, Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.13 Servion Global Solutions (India) 6.13.1 Company Profiles 6.13.2 Contact Center Analytics Software Product Introduction 6.13.3 Servion Global Solutions (India) Sales, Value, Price, Gross Margin 2014-2019E 6.13.4 Servion Global Solutions (India) Market Share of Contact Center Analytics Software Segmented by Region in 2018 6.14 SAP SE (Germany) 6.14.1 Company Profiles 6.14.2 Contact Center Analytics Software Product Introduction 6.14.3 SAP SE (Germany) Sales, Value, Price, Gross Margin 2014-2019E 6.14.4 SAP SE (Germany) Market Share of Contact Center Analytics Software Segmented by Region in 2018 7 Europe Contact Center Analytics Software Market Analysis and Forecast by Type and Application 7.1 Europe Contact Center Analytics Software Market Value & Volume Forecast, by Type (2019-2024) 7.1.1 Speech Analytics Market Value and Volume Forecast (2019-2024) 7.1.2 Cross-channel Analytics Market Value and Volume Forecast (2019-2024) 7.1.3 Predictive Analytics Market Value and Volume Forecast (2019-2024) 7.1.4 Performance Analytics Market Value and Volume Forecast (2019-2024) 7.1.5 Text Analytics Market Value and Volume Forecast (2019-2024) 7.2 Europe Contact Center Analytics Software Market Value & Volume Forecast, by Application (2019-2024) 7.2.1 Log Management Market Value and Volume Forecast (2019-2024) 7.2.2 Risk and Compliance Management Market Value and Volume Forecast (2019-2024) 7.2.3 Real-Time Monitoring and Reporting Market Value and Volume Forecast (2019-2024) 7.2.4 Workforce Management Market Value and Volume Forecast (2019-2024) 7.2.5 Customer Experience Management Market Value and Volume Forecast (2019-2024) 8 Contact Center Analytics Software Market Analysis and Forecast by Countries 8.1 Germany Market Value and Consumption Forecast (2019-2024) 8.2 UK Market Value and Consumption Forecast (2019-2024) 8.3 France Market Value and Consumption Forecast (2019-2024) 8.4 Italy Market Value and Consumption Forecast (2019-2024) 8.5 Spain Market Value and Consumption Forecast (2019-2024) 8.6 Russia Market Value and Consumption Forecast (2019-2024) 9 New Project Feasibility Analysis 9.1 Industry Barriers and New Entrants SWOT Analysis 9.2 Analysis and Suggestions on New Project Investment 10 Research Finding and Conclusion 11 Appendix 11.1 Methodology 11.2 Research Data Source

List of Tables and Figures Figure Product Picture of Contact Center Analytics Software Table Product Specification of Contact Center Analytics Software Figure Market Concentration Ratio and Market Maturity Analysis of Contact Center Analytics Software Figure Europe Contact Center Analytics Software Value ($) and Growth Rate from 2014-2024 Table Different Types of Contact Center Analytics Software Figure Europe Contact Center Analytics Software Value ($) Segment by Type from 2014-2019E Figure Europe Contact Center Analytics Software Market Share by Types in 2018 Figure Speech Analytics Picture Figure Cross-channel Analytics Picture Figure Predictive Analytics Picture Figure Performance Analytics Picture Figure Text Analytics Picture Table Different Applications of Contact Center Analytics Software Figure Europe Contact Center Analytics Software Value ($) Segment by Applications from 2014-2019E Figure Europe Contact Center Analytics Software Market Share by Applications in 2018 Figure Log Management Picture Figure Risk and Compliance Management Picture Figure Real-Time Monitoring and Reporting Picture Figure Workforce Management Picture Figure Customer Experience Management Picture Table Research Countries of Contact Center Analytics Software Figure Europe Contact Center Analytics Software Market Share by Countries in 2018 Figure Germany Contact Center Analytics Software Consumption Value ($) and Growth Rate (2014-2019E) Figure UK Contact Center Analytics Software Consumption Value ($) and Growth Rate (2014-2019E) Figure France Contact Center Analytics Software Consumption Value ($) and Growth Rate (2014-2019E) Figure Italy Contact Center Analytics Software Consumption Value ($) and Growth Rate (2014-2019E) Figure Spain Contact Center Analytics Software Consumption Value ($) and Growth Rate (2014-2019E) Figure Russia Contact Center Analytics Software Consumption Value ($) and Growth Rate (2014-2019E) Table Emerging and Growing Market of Contact Center Analytics Software Table Industry News Table Industry Policies Figure Industry Chain Analysis of Contact Center Analytics Software Table Upstream Raw Material Suppliers of Contact Center Analytics Software with Contact Information Table Major Players Manufacturing Base and Market Share of Contact Center Analytics Software in 2018 Table Major Players Consumption Value Market Share of Contact Center Analytics Software in 2018 Table Major Players Contact Center Analytics Software Product Types in 2018 Figure Consumption Process of Contact Center Analytics Software Figure Manufacturing Cost Structure of Contact Center Analytics Software Figure Channel Status of Contact Center Analytics Software Table Major Distributors of Contact Center Analytics Software with Contact Information Table Major Downstream Buyers of Contact Center Analytics Software with Contact Information Table Europe Contact Center Analytics Software Value ($) by Type (2014-2019E) Table Europe Contact Center Analytics Software Value Share by Type (2014-2019E) Figure Europe Contact Center Analytics Software Value Share by Type (2014-2019E) Table Europe Contact Center Analytics Software Consumption by Type (2014-2019E) Table Europe Contact Center Analytics Software Consumption Share by Type (2014-2019E) Figure Europe Contact Center Analytics Software Consumption Share by Type (2014-2019E) Figure Speech Analytics Picture Figure Cross-channel Analytics Picture Figure Predictive Analytics Picture Figure Performance Analytics Picture Figure Text Analytics Picture Figure Europe Contact Center Analytics Software Value ($) and Growth Rate of Text Analytics Table Europe Contact Center Analytics Software Price by Type (2014-2019E) Figure Downstream Market Overview Table Europe Contact Center Analytics Software Consumption by Application (2014-2019E) Table Europe Contact Center Analytics Software Consumption Market Share by Application (2014-2019E) Figure Europe Contact Center Analytics Software Consumption Market Share by Application (2014-2019E) Figure Europe Contact Center Analytics Software Consumption and Growth Rate of Log Management (2014-2019) Figure Europe Contact Center Analytics Software Consumption and Growth Rate of Risk and Compliance Management (2014-2019) Figure Europe Contact Center Analytics Software Consumption and Growth Rate of Real-Time Monitoring and Reporting (2014-2019) Figure Europe Contact Center Analytics Software Consumption and Growth Rate of Workforce Management (2014-2019) Figure Europe Contact Center Analytics Software Consumption and Growth Rate of Customer Experience Management (2014-2019) Table Europe Contact Center Analytics Software Value ($) by Countries (2014-2019E) Table Europe Contact Center Analytics Software Value Market Share by Countries (2014-2019E) Figure Europe Contact Center Analytics Software Value Market Share by Countries (2014-2019E) Table Europe Contact Center Analytics Software Consumption by Countries (2014-2019E) Table Europe Contact Center Analytics Software Consumption Market Share by Countries (2014-2019E) Figure Europe Contact Center Analytics Software Consumption Market Share by Countries (2014-2019E) Table Europe Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) Table Germany Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) Table UK Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) Table France Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) Table Italy Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) Table Spain Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) Table Russia Contact Center Analytics Software Consumption, Value, Price and Gross Margin (2014-2019E) Figure Top 3 Market Share of Contact Center Analytics Software Companies in 2018 Figure Top 6 Market Share of Contact Center Analytics Software Companies in 2018 Table Major Players Value ($) Share (2014-2019E) Table Company Profiles Table Product Introduction Table Five9, Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E Figure Five9, Inc. (US) Sales and Growth Rate Figure Five9, Inc. (US) Value ($) Market Share 2014-2019 Figure Five9, Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Enghouse Interactive (US) Sales, Value, Price, Gross Margin 2014-2019E Figure Enghouse Interactive (US) Sales and Growth Rate Figure Enghouse Interactive (US) Value ($) Market Share 2014-2019 Figure Enghouse Interactive (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Mitel Networks Corporation (Canada) Sales, Value, Price, Gross Margin 2014-2019E Figure Mitel Networks Corporation (Canada) Sales and Growth Rate Figure Mitel Networks Corporation (Canada) Value ($) Market Share 2014-2019 Figure Mitel Networks Corporation (Canada) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table 8X8 Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E Figure 8X8 Inc. (US) Sales and Growth Rate Figure 8X8 Inc. (US) Value ($) Market Share 2014-2019 Figure 8X8 Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Genesys (US) Sales, Value, Price, Gross Margin 2014-2019E Figure Genesys (US) Sales and Growth Rate Figure Genesys (US) Value ($) Market Share 2014-2019 Figure Genesys (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Oracle Corporation (US) Sales, Value, Price, Gross Margin 2014-2019E Figure Oracle Corporation (US) Sales and Growth Rate Figure Oracle Corporation (US) Value ($) Market Share 2014-2019 Figure Oracle Corporation (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Genpact Limited (Bermuda) Sales, Value, Price, Gross Margin 2014-2019E Figure Genpact Limited (Bermuda) Sales and Growth Rate Figure Genpact Limited (Bermuda) Value ($) Market Share 2014-2019 Figure Genpact Limited (Bermuda) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table NICE Ltd. (Israel) Sales, Value, Price, Gross Margin 2014-2019E Figure NICE Ltd. (Israel) Sales and Growth Rate Figure NICE Ltd. (Israel) Value ($) Market Share 2014-2019 Figure NICE Ltd. (Israel) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table CallMiner (US) Sales, Value, Price, Gross Margin 2014-2019E Figure CallMiner (US) Sales and Growth Rate Figure CallMiner (US) Value ($) Market Share 2014-2019 Figure CallMiner (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Verint Systems Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E Figure Verint Systems Inc. (US) Sales and Growth Rate Figure Verint Systems Inc. (US) Value ($) Market Share 2014-2019 Figure Verint Systems Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Cisco Systems, Inc. (US) Sales, Value, Price, Gross Margin 2014-2019E Figure Cisco Systems, Inc. (US) Sales and Growth Rate Figure Cisco Systems, Inc. (US) Value ($) Market Share 2014-2019 Figure Cisco Systems, Inc. (US) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Servion Global Solutions (India) Sales, Value, Price, Gross Margin 2014-2019E Figure Servion Global Solutions (India) Sales and Growth Rate Figure Servion Global Solutions (India) Value ($) Market Share 2014-2019 Figure Servion Global Solutions (India) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table SAP SE (Germany) Sales, Value, Price, Gross Margin 2014-2019E Figure SAP SE (Germany) Sales and Growth Rate Figure SAP SE (Germany) Value ($) Market Share 2014-2019 Figure SAP SE (Germany) Market Share of Contact Center Analytics Software Segmented by Region in 2018 Table Europe Contact Center Analytics Software Market Value ($) Forecast, by Type Table Europe Contact Center Analytics Software Market Volume Forecast, by Type Table Europe Market Value ($) Forecast by Application (2019-2024) Table Europe Market Volume Forecast by Application (2019-2024) Figure Germany Market Value ($) and Growth Rate Forecast (2019-2024) Figure Germany Consumption and Growth Rate Forecast (2019-2024) Figure UK Market Value ($) and Growth Rate Forecast (2019-2024) Figure UK Consumption and Growth Rate Forecast (2019-2024) Figure France Market Value ($) and Growth Rate Forecast (2019-2024) Figure France Consumption and Growth Rate Forecast (2019-2024) Figure Italy Market Value ($) and Growth Rate Forecast (2019-2024) Figure Italy Consumption and Growth Rate Forecast (2019-2024) Figure Spain Market Value ($) and Growth Rate Forecast (2019-2024) Figure Spain Consumption and Growth Rate Forecast (2019-2024) Figure Russia Market Value ($) and Growth Rate Forecast (2019-2024) Figure Russia Consumption and Growth Rate Forecast (2019-2024) Figure Industry Resource/Technology/Labor Importance Analysis Table New Entrants SWOT Analysis Table New Project Analysis of Investment Recovery