1 Chatbots Introduction and Market Overview 1.1 Objectives of the Study 1.2 Definition of Chatbots 1.3 Chatbots Market Scope and Market Size Estimation 1.3.1 Market Concentration Ratio and Market Maturity Analysis 1.3.2 Europe Chatbots Value and Growth Rate from 2014-2024 1.4 Market Segmentation 1.4.1 Types of Chatbots 1.4.2 Applications of Chatbots 1.4.3 Research Countries 1.5 Market Dynamics 1.5.1 Drivers 1.5.2 Limitations 1.5.3 Opportunities 1.6 Industry News and Policies by Countries 1.6.1 Industry News 1.6.2 Industry Policies 2 Industry Chain Analysis 2.1 Upstream Raw Material Suppliers of Chatbots Analysis 2.2 Major Players of Chatbots 2.2.1 Major Players Manufacturing Base and Market Share of Chatbots in 2018 2.2.2 Major Players Product Types in 2018 2.3 Chatbots Manufacturing Cost Structure Analysis 2.3.1 Consumption Process Analysis 2.3.2 Manufacturing Cost Structure of Chatbots 2.3.3 Raw Material Cost of Chatbots 2.3.4 Labor Cost of Chatbots 2.4 Market Channel Analysis of Chatbots 2.5 Major Downstream Buyers of Chatbots Analysis 3 Europe Chatbots Market, by Type 3.1 Europe Chatbots Value and Market Share by Type (2014-2019E) 3.2 Europe Chatbots Consumption and Market Share by Type (2014-2019E) 3.3 Europe Chatbots Value and Growth Rate by Type (2014-2019E) 3.3.1 Europe Chatbots Value and Growth Rate of Standalone 3.3.2 Europe Chatbots Value and Growth Rate of Web-based 3.3.3 Europe Chatbots Value and Growth Rate of Messenger-based/Third Party 3.4 Europe Chatbots Price Analysis by Type (2014-2019E) 4 Chatbots Market, by Application 4.1 Downstream Market Overview 4.2 Europe Chatbots Consumption and Market Share by Application (2014-2019E) 4.2.1 Europe Chatbots Consumption and Growth Rate of Bots for Service (2014-2019E) 4.2.2 Europe Chatbots Consumption and Growth Rate of Bots for Social Media (2014-2019E) 4.2.3 Europe Chatbots Consumption and Growth Rate of Bots for Payments/Order Processing (2014-2019E) 4.2.4 Europe Chatbots Consumption and Growth Rate of Bots for Marketing (2014-2019E) 4.2.5 Europe Chatbots Consumption and Growth Rate of Others (2014-2019E) 5 Europe Chatbots Consumption, Value ($) by Countries (2014-2019E) 5.1 Europe Chatbots Value and Market Share by Countries (2014-2019E) 5.2 Europe Chatbots Consumption and Market Share by Countries (2014-2019E) 5.3 Europe Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) 5.4 Germany Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) 5.5 UK Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) 5.6 France Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) 5.7 Italy Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) 5.8 Spain Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) 5.9 Russia Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) 6 Competitive Landscape 6.1 Competitive Profile 6.2 Passagge AI 6.2.1 Company Profiles 6.2.2 Chatbots Product Introduction 6.2.3 Passagge AI Sales, Value, Price, Gross Margin 2014-2019E 6.2.4 Passagge AI Market Share of Chatbots Segmented by Region in 2018 6.3 Codebaby 6.3.1 Company Profiles 6.3.2 Chatbots Product Introduction 6.3.3 Codebaby Sales, Value, Price, Gross Margin 2014-2019E 6.3.4 Codebaby Market Share of Chatbots Segmented by Region in 2018 6.4 Artificial Solutions 6.4.1 Company Profiles 6.4.2 Chatbots Product Introduction 6.4.3 Artificial Solutions Sales, Value, Price, Gross Margin 2014-2019E 6.4.4 Artificial Solutions Market Share of Chatbots Segmented by Region in 2018 6.5 Nuance 6.5.1 Company Profiles 6.5.2 Chatbots Product Introduction 6.5.3 Nuance Sales, Value, Price, Gross Margin 2014-2019E 6.5.4 Nuance Market Share of Chatbots Segmented by Region in 2018 6.6 Pandorabots 6.6.1 Company Profiles 6.6.2 Chatbots Product Introduction 6.6.3 Pandorabots Sales, Value, Price, Gross Margin 2014-2019E 6.6.4 Pandorabots Market Share of Chatbots Segmented by Region in 2018 6.7 24/7 Customer Inc 6.7.1 Company Profiles 6.7.2 Chatbots Product Introduction 6.7.3 24/7 Customer Inc Sales, Value, Price, Gross Margin 2014-2019E 6.7.4 24/7 Customer Inc Market Share of Chatbots Segmented by Region in 2018 6.8 WeChat 6.8.1 Company Profiles 6.8.2 Chatbots Product Introduction 6.8.3 WeChat Sales, Value, Price, Gross Margin 2014-2019E 6.8.4 WeChat Market Share of Chatbots Segmented by Region in 2018 6.9 Apple 6.9.1 Company Profiles 6.9.2 Chatbots Product Introduction 6.9.3 Apple Sales, Value, Price, Gross Margin 2014-2019E 6.9.4 Apple Market Share of Chatbots Segmented by Region in 2018 6.10 Hubrum Technologies 6.10.1 Company Profiles 6.10.2 Chatbots Product Introduction 6.10.3 Hubrum Technologies Sales, Value, Price, Gross Margin 2014-2019E 6.10.4 Hubrum Technologies Market Share of Chatbots Segmented by Region in 2018 6.11 EGAIN 6.11.1 Company Profiles 6.11.2 Chatbots Product Introduction 6.11.3 EGAIN Sales, Value, Price, Gross Margin 2014-2019E 6.11.4 EGAIN Market Share of Chatbots Segmented by Region in 2018 6.12 Inbenta 6.12.1 Company Profiles 6.12.2 Chatbots Product Introduction 6.12.3 Inbenta Sales, Value, Price, Gross Margin 2014-2019E 6.12.4 Inbenta Market Share of Chatbots Segmented by Region in 2018 6.13 MoneyBrain 6.13.1 Company Profiles 6.13.2 Chatbots Product Introduction 6.13.3 MoneyBrain Sales, Value, Price, Gross Margin 2014-2019E 6.13.4 MoneyBrain Market Share of Chatbots Segmented by Region in 2018 6.14 Slack Technologies 6.14.1 Company Profiles 6.14.2 Chatbots Product Introduction 6.14.3 Slack Technologies Sales, Value, Price, Gross Margin 2014-2019E 6.14.4 Slack Technologies Market Share of Chatbots Segmented by Region in 2018 6.15 Baidu 6.15.1 Company Profiles 6.15.2 Chatbots Product Introduction 6.15.3 Baidu Sales, Value, Price, Gross Margin 2014-2019E 6.15.4 Baidu Market Share of Chatbots Segmented by Region in 2018 6.16 Kore.ai 6.16.1 Company Profiles 6.16.2 Chatbots Product Introduction 6.16.3 Kore.ai Sales, Value, Price, Gross Margin 2014-2019E 6.16.4 Kore.ai Market Share of Chatbots Segmented by Region in 2018 6.17 Babylon Health 6.18 Google, Inc 6.19 LivePerson 6.20 ToyTalk 6.21 Microsoft Corporation 6.22 ReplyYes 6.23 IBM Watson 7 Europe Chatbots Market Analysis and Forecast by Type and Application 7.1 Europe Chatbots Market Value & Volume Forecast, by Type (2019-2024) 7.1.1 Standalone Market Value and Volume Forecast (2019-2024) 7.1.2 Web-based Market Value and Volume Forecast (2019-2024) 7.1.3 Messenger-based/Third Party Market Value and Volume Forecast (2019-2024) 7.2 Europe Chatbots Market Value & Volume Forecast, by Application (2019-2024) 7.2.1 Bots for Service Market Value and Volume Forecast (2019-2024) 7.2.2 Bots for Social Media Market Value and Volume Forecast (2019-2024) 7.2.3 Bots for Payments/Order Processing Market Value and Volume Forecast (2019-2024) 7.2.4 Bots for Marketing Market Value and Volume Forecast (2019-2024) 7.2.5 Others Market Value and Volume Forecast (2019-2024) 8 Chatbots Market Analysis and Forecast by Countries 8.1 Germany Market Value and Consumption Forecast (2019-2024) 8.2 UK Market Value and Consumption Forecast (2019-2024) 8.3 France Market Value and Consumption Forecast (2019-2024) 8.4 Italy Market Value and Consumption Forecast (2019-2024) 8.5 Spain Market Value and Consumption Forecast (2019-2024) 8.6 Russia Market Value and Consumption Forecast (2019-2024) 9 New Project Feasibility Analysis 9.1 Industry Barriers and New Entrants SWOT Analysis 9.2 Analysis and Suggestions on New Project Investment 10 Research Finding and Conclusion 11 Appendix 11.1 Methodology 11.2 Research Data Source

List of Tables and Figures Figure Product Picture of Chatbots Table Product Specification of Chatbots Figure Market Concentration Ratio and Market Maturity Analysis of Chatbots Figure Europe Chatbots Value ($) and Growth Rate from 2014-2024 Table Different Types of Chatbots Figure Europe Chatbots Value ($) Segment by Type from 2014-2019E Figure Europe Chatbots Market Share by Types in 2018 Figure Standalone Picture Figure Web-based Picture Figure Messenger-based/Third Party Picture Table Different Applications of Chatbots Figure Europe Chatbots Value ($) Segment by Applications from 2014-2019E Figure Europe Chatbots Market Share by Applications in 2018 Figure Bots for Service Picture Figure Bots for Social Media Picture Figure Bots for Payments/Order Processing Picture Figure Bots for Marketing Picture Figure Others Picture Table Research Countries of Chatbots Figure Europe Chatbots Market Share by Countries in 2018 Figure Germany Chatbots Consumption Value ($) and Growth Rate (2014-2019E) Figure UK Chatbots Consumption Value ($) and Growth Rate (2014-2019E) Figure France Chatbots Consumption Value ($) and Growth Rate (2014-2019E) Figure Italy Chatbots Consumption Value ($) and Growth Rate (2014-2019E) Figure Spain Chatbots Consumption Value ($) and Growth Rate (2014-2019E) Figure Russia Chatbots Consumption Value ($) and Growth Rate (2014-2019E) Table Emerging and Growing Market of Chatbots Table Industry News Table Industry Policies Figure Industry Chain Analysis of Chatbots Table Upstream Raw Material Suppliers of Chatbots with Contact Information Table Major Players Manufacturing Base and Market Share of Chatbots in 2018 Table Major Players Consumption Value Market Share of Chatbots in 2018 Table Major Players Chatbots Product Types in 2018 Figure Consumption Process of Chatbots Figure Manufacturing Cost Structure of Chatbots Figure Channel Status of Chatbots Table Major Distributors of Chatbots with Contact Information Table Major Downstream Buyers of Chatbots with Contact Information Table Europe Chatbots Value ($) by Type (2014-2019E) Table Europe Chatbots Value Share by Type (2014-2019E) Figure Europe Chatbots Value Share by Type (2014-2019E) Table Europe Chatbots Consumption by Type (2014-2019E) Table Europe Chatbots Consumption Share by Type (2014-2019E) Figure Europe Chatbots Consumption Share by Type (2014-2019E) Figure Standalone Picture Figure Web-based Picture Figure Messenger-based/Third Party Picture Figure Europe Chatbots Value ($) and Growth Rate of Messenger-based/Third Party Table Europe Chatbots Price by Type (2014-2019E) Figure Downstream Market Overview Table Europe Chatbots Consumption by Application (2014-2019E) Table Europe Chatbots Consumption Market Share by Application (2014-2019E) Figure Europe Chatbots Consumption Market Share by Application (2014-2019E) Figure Europe Chatbots Consumption and Growth Rate of Bots for Service (2014-2019) Figure Europe Chatbots Consumption and Growth Rate of Bots for Social Media (2014-2019) Figure Europe Chatbots Consumption and Growth Rate of Bots for Payments/Order Processing (2014-2019) Figure Europe Chatbots Consumption and Growth Rate of Bots for Marketing (2014-2019) Figure Europe Chatbots Consumption and Growth Rate of Others (2014-2019) Table Europe Chatbots Value ($) by Countries (2014-2019E) Table Europe Chatbots Value Market Share by Countries (2014-2019E) Figure Europe Chatbots Value Market Share by Countries (2014-2019E) Table Europe Chatbots Consumption by Countries (2014-2019E) Table Europe Chatbots Consumption Market Share by Countries (2014-2019E) Figure Europe Chatbots Consumption Market Share by Countries (2014-2019E) Table Europe Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) Table Germany Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) Table UK Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) Table France Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) Table Italy Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) Table Spain Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) Table Russia Chatbots Consumption, Value, Price and Gross Margin (2014-2019E) Figure Top 3 Market Share of Chatbots Companies in 2018 Figure Top 6 Market Share of Chatbots Companies in 2018 Table Major Players Value ($) Share (2014-2019E) Table Company Profiles Table Product Introduction Table Passagge AI Sales, Value, Price, Gross Margin 2014-2019E Figure Passagge AI Sales and Growth Rate Figure Passagge AI Value ($) Market Share 2014-2019 Figure Passagge AI Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Codebaby Sales, Value, Price, Gross Margin 2014-2019E Figure Codebaby Sales and Growth Rate Figure Codebaby Value ($) Market Share 2014-2019 Figure Codebaby Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Artificial Solutions Sales, Value, Price, Gross Margin 2014-2019E Figure Artificial Solutions Sales and Growth Rate Figure Artificial Solutions Value ($) Market Share 2014-2019 Figure Artificial Solutions Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Nuance Sales, Value, Price, Gross Margin 2014-2019E Figure Nuance Sales and Growth Rate Figure Nuance Value ($) Market Share 2014-2019 Figure Nuance Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Pandorabots Sales, Value, Price, Gross Margin 2014-2019E Figure Pandorabots Sales and Growth Rate Figure Pandorabots Value ($) Market Share 2014-2019 Figure Pandorabots Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table 24/7 Customer Inc Sales, Value, Price, Gross Margin 2014-2019E Figure 24/7 Customer Inc Sales and Growth Rate Figure 24/7 Customer Inc Value ($) Market Share 2014-2019 Figure 24/7 Customer Inc Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table WeChat Sales, Value, Price, Gross Margin 2014-2019E Figure WeChat Sales and Growth Rate Figure WeChat Value ($) Market Share 2014-2019 Figure WeChat Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Apple Sales, Value, Price, Gross Margin 2014-2019E Figure Apple Sales and Growth Rate Figure Apple Value ($) Market Share 2014-2019 Figure Apple Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Hubrum Technologies Sales, Value, Price, Gross Margin 2014-2019E Figure Hubrum Technologies Sales and Growth Rate Figure Hubrum Technologies Value ($) Market Share 2014-2019 Figure Hubrum Technologies Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table EGAIN Sales, Value, Price, Gross Margin 2014-2019E Figure EGAIN Sales and Growth Rate Figure EGAIN Value ($) Market Share 2014-2019 Figure EGAIN Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Inbenta Sales, Value, Price, Gross Margin 2014-2019E Figure Inbenta Sales and Growth Rate Figure Inbenta Value ($) Market Share 2014-2019 Figure Inbenta Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table MoneyBrain Sales, Value, Price, Gross Margin 2014-2019E Figure MoneyBrain Sales and Growth Rate Figure MoneyBrain Value ($) Market Share 2014-2019 Figure MoneyBrain Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Slack Technologies Sales, Value, Price, Gross Margin 2014-2019E Figure Slack Technologies Sales and Growth Rate Figure Slack Technologies Value ($) Market Share 2014-2019 Figure Slack Technologies Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Baidu Sales, Value, Price, Gross Margin 2014-2019E Figure Baidu Sales and Growth Rate Figure Baidu Value ($) Market Share 2014-2019 Figure Baidu Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Kore.ai Sales, Value, Price, Gross Margin 2014-2019E Figure Kore.ai Sales and Growth Rate Figure Kore.ai Value ($) Market Share 2014-2019 Figure Kore.ai Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Babylon Health Sales, Value, Price, Gross Margin 2014-2019E Figure Babylon Health Sales and Growth Rate Figure Babylon Health Value ($) Market Share 2014-2019 Figure Babylon Health Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Google, Inc Sales, Value, Price, Gross Margin 2014-2019E Figure Google, Inc Sales and Growth Rate Figure Google, Inc Value ($) Market Share 2014-2019 Figure Google, Inc Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table LivePerson Sales, Value, Price, Gross Margin 2014-2019E Figure LivePerson Sales and Growth Rate Figure LivePerson Value ($) Market Share 2014-2019 Figure LivePerson Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table ToyTalk Sales, Value, Price, Gross Margin 2014-2019E Figure ToyTalk Sales and Growth Rate Figure ToyTalk Value ($) Market Share 2014-2019 Figure ToyTalk Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Microsoft Corporation Sales, Value, Price, Gross Margin 2014-2019E Figure Microsoft Corporation Sales and Growth Rate Figure Microsoft Corporation Value ($) Market Share 2014-2019 Figure Microsoft Corporation Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table ReplyYes Sales, Value, Price, Gross Margin 2014-2019E Figure ReplyYes Sales and Growth Rate Figure ReplyYes Value ($) Market Share 2014-2019 Figure ReplyYes Market Share of Chatbots Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table IBM Watson Sales, Value, Price, Gross Margin 2014-2019E Figure IBM Watson Sales and Growth Rate Figure IBM Watson Value ($) Market Share 2014-2019 Figure IBM Watson Market Share of Chatbots Segmented by Region in 2018 Table Europe Chatbots Market Value ($) Forecast, by Type Table Europe Chatbots Market Volume Forecast, by Type Table Europe Market Value ($) Forecast by Application (2019-2024) Table Europe Market Volume Forecast by Application (2019-2024) Figure Germany Market Value ($) and Growth Rate Forecast (2019-2024) Figure Germany Consumption and Growth Rate Forecast (2019-2024) Figure UK Market Value ($) and Growth Rate Forecast (2019-2024) Figure UK Consumption and Growth Rate Forecast (2019-2024) Figure France Market Value ($) and Growth Rate Forecast (2019-2024) Figure France Consumption and Growth Rate Forecast (2019-2024) Figure Italy Market Value ($) and Growth Rate Forecast (2019-2024) Figure Italy Consumption and Growth Rate Forecast (2019-2024) Figure Spain Market Value ($) and Growth Rate Forecast (2019-2024) Figure Spain Consumption and Growth Rate Forecast (2019-2024) Figure Russia Market Value ($) and Growth Rate Forecast (2019-2024) Figure Russia Consumption and Growth Rate Forecast (2019-2024) Figure Industry Resource/Technology/Labor Importance Analysis Table New Entrants SWOT Analysis Table New Project Analysis of Investment Recovery