1 Social Customer Relationship Management Introduction and Market Overview 1.1 Objectives of the Study 1.2 Definition of Social Customer Relationship Management 1.3 Social Customer Relationship Management Market Scope and Market Size Estimation 1.3.1 Market Concentration Ratio and Market Maturity Analysis 1.3.2 Europe Social Customer Relationship Management Value and Growth Rate from 2014-2024 1.4 Market Segmentation 1.4.1 Types of Social Customer Relationship Management 1.4.2 Applications of Social Customer Relationship Management 1.4.3 Research Countries 1.5 Market Dynamics 1.5.1 Drivers 1.5.2 Limitations 1.5.3 Opportunities 1.6 Industry News and Policies by Countries 1.6.1 Industry News 1.6.2 Industry Policies 2 Industry Chain Analysis 2.1 Upstream Raw Material Suppliers of Social Customer Relationship Management Analysis 2.2 Major Players of Social Customer Relationship Management 2.2.1 Major Players Manufacturing Base and Market Share of Social Customer Relationship Management in 2018 2.2.2 Major Players Product Types in 2018 2.3 Social Customer Relationship Management Manufacturing Cost Structure Analysis 2.3.1 Consumption Process Analysis 2.3.2 Manufacturing Cost Structure of Social Customer Relationship Management 2.3.3 Raw Material Cost of Social Customer Relationship Management 2.3.4 Labor Cost of Social Customer Relationship Management 2.4 Market Channel Analysis of Social Customer Relationship Management 2.5 Major Downstream Buyers of Social Customer Relationship Management Analysis 3 Europe Social Customer Relationship Management Market, by Type 3.1 Europe Social Customer Relationship Management Value and Market Share by Type (2014-2019E) 3.2 Europe Social Customer Relationship Management Consumption and Market Share by Type (2014-2019E) 3.3 Europe Social Customer Relationship Management Value and Growth Rate by Type (2014-2019E) 3.3.1 Europe Social Customer Relationship Management Value and Growth Rate of Customer Service and Support 3.3.2 Europe Social Customer Relationship Management Value and Growth Rate of Marketing 3.3.3 Europe Social Customer Relationship Management Value and Growth Rate of Sales 3.3.4 Europe Social Customer Relationship Management Value and Growth Rate of Others 3.4 Europe Social Customer Relationship Management Price Analysis by Type (2014-2019E) 4 Social Customer Relationship Management Market, by Application 4.1 Downstream Market Overview 4.2 Europe Social Customer Relationship Management Consumption and Market Share by Application (2014-2019E) 4.2.1 Europe Social Customer Relationship Management Consumption and Growth Rate of Government (2014-2019E) 4.2.2 Europe Social Customer Relationship Management Consumption and Growth Rate of Transportation (2014-2019E) 4.2.3 Europe Social Customer Relationship Management Consumption and Growth Rate of Banking (2014-2019E) 4.2.4 Europe Social Customer Relationship Management Consumption and Growth Rate of Consumer Goods (2014-2019E) 4.2.5 Europe Social Customer Relationship Management Consumption and Growth Rate of Manufacturing (2014-2019E) 4.2.6 Europe Social Customer Relationship Management Consumption and Growth Rate of IT (2014-2019E) 4.2.7 Europe Social Customer Relationship Management Consumption and Growth Rate of Others (2014-2019E) 5 Europe Social Customer Relationship Management Consumption, Value ($) by Countries (2014-2019E) 5.1 Europe Social Customer Relationship Management Value and Market Share by Countries (2014-2019E) 5.2 Europe Social Customer Relationship Management Consumption and Market Share by Countries (2014-2019E) 5.3 Europe Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) 5.4 Germany Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) 5.5 UK Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) 5.6 France Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) 5.7 Italy Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) 5.8 Spain Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) 5.9 Russia Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) 6 Competitive Landscape 6.1 Competitive Profile 6.2 Salesforce 6.2.1 Company Profiles 6.2.2 Social Customer Relationship Management Product Introduction 6.2.3 Salesforce Sales, Value, Price, Gross Margin 2014-2019E 6.2.4 Salesforce Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.3 Netsuite 6.3.1 Company Profiles 6.3.2 Social Customer Relationship Management Product Introduction 6.3.3 Netsuite Sales, Value, Price, Gross Margin 2014-2019E 6.3.4 Netsuite Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.4 Jive Software 6.4.1 Company Profiles 6.4.2 Social Customer Relationship Management Product Introduction 6.4.3 Jive Software Sales, Value, Price, Gross Margin 2014-2019E 6.4.4 Jive Software Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.5 Pegasystems 6.5.1 Company Profiles 6.5.2 Social Customer Relationship Management Product Introduction 6.5.3 Pegasystems Sales, Value, Price, Gross Margin 2014-2019E 6.5.4 Pegasystems Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.6 Lithium 6.6.1 Company Profiles 6.6.2 Social Customer Relationship Management Product Introduction 6.6.3 Lithium Sales, Value, Price, Gross Margin 2014-2019E 6.6.4 Lithium Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.7 Sugarcrm 6.7.1 Company Profiles 6.7.2 Social Customer Relationship Management Product Introduction 6.7.3 Sugarcrm Sales, Value, Price, Gross Margin 2014-2019E 6.7.4 Sugarcrm Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.8 Sap 6.8.1 Company Profiles 6.8.2 Social Customer Relationship Management Product Introduction 6.8.3 Sap Sales, Value, Price, Gross Margin 2014-2019E 6.8.4 Sap Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.9 Microsoft 6.9.1 Company Profiles 6.9.2 Social Customer Relationship Management Product Introduction 6.9.3 Microsoft Sales, Value, Price, Gross Margin 2014-2019E 6.9.4 Microsoft Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.10 IBM 6.10.1 Company Profiles 6.10.2 Social Customer Relationship Management Product Introduction 6.10.3 IBM Sales, Value, Price, Gross Margin 2014-2019E 6.10.4 IBM Market Share of Social Customer Relationship Management Segmented by Region in 2018 6.11 Oracle 6.11.1 Company Profiles 6.11.2 Social Customer Relationship Management Product Introduction 6.11.3 Oracle Sales, Value, Price, Gross Margin 2014-2019E 6.11.4 Oracle Market Share of Social Customer Relationship Management Segmented by Region in 2018 7 Europe Social Customer Relationship Management Market Analysis and Forecast by Type and Application 7.1 Europe Social Customer Relationship Management Market Value & Volume Forecast, by Type (2019-2024) 7.1.1 Customer Service and Support Market Value and Volume Forecast (2019-2024) 7.1.2 Marketing Market Value and Volume Forecast (2019-2024) 7.1.3 Sales Market Value and Volume Forecast (2019-2024) 7.1.4 Others Market Value and Volume Forecast (2019-2024) 7.2 Europe Social Customer Relationship Management Market Value & Volume Forecast, by Application (2019-2024) 7.2.1 Government Market Value and Volume Forecast (2019-2024) 7.2.2 Transportation Market Value and Volume Forecast (2019-2024) 7.2.3 Banking Market Value and Volume Forecast (2019-2024) 7.2.4 Consumer Goods Market Value and Volume Forecast (2019-2024) 7.2.5 Manufacturing Market Value and Volume Forecast (2019-2024) 7.2.6 IT Market Value and Volume Forecast (2019-2024) 7.2.7 Others Market Value and Volume Forecast (2019-2024) 8 Social Customer Relationship Management Market Analysis and Forecast by Countries 8.1 Germany Market Value and Consumption Forecast (2019-2024) 8.2 UK Market Value and Consumption Forecast (2019-2024) 8.3 France Market Value and Consumption Forecast (2019-2024) 8.4 Italy Market Value and Consumption Forecast (2019-2024) 8.5 Spain Market Value and Consumption Forecast (2019-2024) 8.6 Russia Market Value and Consumption Forecast (2019-2024) 9 New Project Feasibility Analysis 9.1 Industry Barriers and New Entrants SWOT Analysis 9.2 Analysis and Suggestions on New Project Investment 10 Research Finding and Conclusion 11 Appendix 11.1 Methodology 11.2 Research Data Source

List of Tables and Figures Figure Product Picture of Social Customer Relationship Management Table Product Specification of Social Customer Relationship Management Figure Market Concentration Ratio and Market Maturity Analysis of Social Customer Relationship Management Figure Europe Social Customer Relationship Management Value ($) and Growth Rate from 2014-2024 Table Different Types of Social Customer Relationship Management Figure Europe Social Customer Relationship Management Value ($) Segment by Type from 2014-2019E Figure Europe Social Customer Relationship Management Market Share by Types in 2018 Figure Customer Service and Support Picture Figure Marketing Picture Figure Sales Picture Figure Others Picture Table Different Applications of Social Customer Relationship Management Figure Europe Social Customer Relationship Management Value ($) Segment by Applications from 2014-2019E Figure Europe Social Customer Relationship Management Market Share by Applications in 2018 Figure Government Picture Figure Transportation Picture Figure Banking Picture Figure Consumer Goods Picture Figure Manufacturing Picture Figure IT Picture Figure Others Picture Table Research Countries of Social Customer Relationship Management Figure Europe Social Customer Relationship Management Market Share by Countries in 2018 Figure Germany Social Customer Relationship Management Consumption Value ($) and Growth Rate (2014-2019E) Figure UK Social Customer Relationship Management Consumption Value ($) and Growth Rate (2014-2019E) Figure France Social Customer Relationship Management Consumption Value ($) and Growth Rate (2014-2019E) Figure Italy Social Customer Relationship Management Consumption Value ($) and Growth Rate (2014-2019E) Figure Spain Social Customer Relationship Management Consumption Value ($) and Growth Rate (2014-2019E) Figure Russia Social Customer Relationship Management Consumption Value ($) and Growth Rate (2014-2019E) Table Emerging and Growing Market of Social Customer Relationship Management Table Industry News Table Industry Policies Figure Industry Chain Analysis of Social Customer Relationship Management Table Upstream Raw Material Suppliers of Social Customer Relationship Management with Contact Information Table Major Players Manufacturing Base and Market Share of Social Customer Relationship Management in 2018 Table Major Players Consumption Value Market Share of Social Customer Relationship Management in 2018 Table Major Players Social Customer Relationship Management Product Types in 2018 Figure Consumption Process of Social Customer Relationship Management Figure Manufacturing Cost Structure of Social Customer Relationship Management Figure Channel Status of Social Customer Relationship Management Table Major Distributors of Social Customer Relationship Management with Contact Information Table Major Downstream Buyers of Social Customer Relationship Management with Contact Information Table Europe Social Customer Relationship Management Value ($) by Type (2014-2019E) Table Europe Social Customer Relationship Management Value Share by Type (2014-2019E) Figure Europe Social Customer Relationship Management Value Share by Type (2014-2019E) Table Europe Social Customer Relationship Management Consumption by Type (2014-2019E) Table Europe Social Customer Relationship Management Consumption Share by Type (2014-2019E) Figure Europe Social Customer Relationship Management Consumption Share by Type (2014-2019E) Figure Customer Service and Support Picture Figure Marketing Picture Figure Sales Picture Figure Others Picture Figure Europe Social Customer Relationship Management Value ($) and Growth Rate of Others Table Europe Social Customer Relationship Management Price by Type (2014-2019E) Figure Downstream Market Overview Table Europe Social Customer Relationship Management Consumption by Application (2014-2019E) Table Europe Social Customer Relationship Management Consumption Market Share by Application (2014-2019E) Figure Europe Social Customer Relationship Management Consumption Market Share by Application (2014-2019E) Figure Europe Social Customer Relationship Management Consumption and Growth Rate of Government (2014-2019) Figure Europe Social Customer Relationship Management Consumption and Growth Rate of Transportation (2014-2019) Figure Europe Social Customer Relationship Management Consumption and Growth Rate of Banking (2014-2019) Figure Europe Social Customer Relationship Management Consumption and Growth Rate of Consumer Goods (2014-2019) Figure Europe Social Customer Relationship Management Consumption and Growth Rate of Manufacturing (2014-2019) Figure Europe Social Customer Relationship Management Consumption and Growth Rate of IT (2014-2019) Figure Europe Social Customer Relationship Management Consumption and Growth Rate of Others (2014-2019) Table Europe Social Customer Relationship Management Value ($) by Countries (2014-2019E) Table Europe Social Customer Relationship Management Value Market Share by Countries (2014-2019E) Figure Europe Social Customer Relationship Management Value Market Share by Countries (2014-2019E) Table Europe Social Customer Relationship Management Consumption by Countries (2014-2019E) Table Europe Social Customer Relationship Management Consumption Market Share by Countries (2014-2019E) Figure Europe Social Customer Relationship Management Consumption Market Share by Countries (2014-2019E) Table Europe Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) Table Germany Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) Table UK Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) Table France Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) Table Italy Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) Table Spain Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) Table Russia Social Customer Relationship Management Consumption, Value, Price and Gross Margin (2014-2019E) Figure Top 3 Market Share of Social Customer Relationship Management Companies in 2018 Figure Top 6 Market Share of Social Customer Relationship Management Companies in 2018 Table Major Players Value ($) Share (2014-2019E) Table Company Profiles Table Product Introduction Table Salesforce Sales, Value, Price, Gross Margin 2014-2019E Figure Salesforce Sales and Growth Rate Figure Salesforce Value ($) Market Share 2014-2019 Figure Salesforce Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Netsuite Sales, Value, Price, Gross Margin 2014-2019E Figure Netsuite Sales and Growth Rate Figure Netsuite Value ($) Market Share 2014-2019 Figure Netsuite Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Jive Software Sales, Value, Price, Gross Margin 2014-2019E Figure Jive Software Sales and Growth Rate Figure Jive Software Value ($) Market Share 2014-2019 Figure Jive Software Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Pegasystems Sales, Value, Price, Gross Margin 2014-2019E Figure Pegasystems Sales and Growth Rate Figure Pegasystems Value ($) Market Share 2014-2019 Figure Pegasystems Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Lithium Sales, Value, Price, Gross Margin 2014-2019E Figure Lithium Sales and Growth Rate Figure Lithium Value ($) Market Share 2014-2019 Figure Lithium Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Sugarcrm Sales, Value, Price, Gross Margin 2014-2019E Figure Sugarcrm Sales and Growth Rate Figure Sugarcrm Value ($) Market Share 2014-2019 Figure Sugarcrm Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Sap Sales, Value, Price, Gross Margin 2014-2019E Figure Sap Sales and Growth Rate Figure Sap Value ($) Market Share 2014-2019 Figure Sap Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Microsoft Sales, Value, Price, Gross Margin 2014-2019E Figure Microsoft Sales and Growth Rate Figure Microsoft Value ($) Market Share 2014-2019 Figure Microsoft Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table IBM Sales, Value, Price, Gross Margin 2014-2019E Figure IBM Sales and Growth Rate Figure IBM Value ($) Market Share 2014-2019 Figure IBM Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Company Profiles Table Product Introduction Table Oracle Sales, Value, Price, Gross Margin 2014-2019E Figure Oracle Sales and Growth Rate Figure Oracle Value ($) Market Share 2014-2019 Figure Oracle Market Share of Social Customer Relationship Management Segmented by Region in 2018 Table Europe Social Customer Relationship Management Market Value ($) Forecast, by Type Table Europe Social Customer Relationship Management Market Volume Forecast, by Type Table Europe Market Value ($) Forecast by Application (2019-2024) Table Europe Market Volume Forecast by Application (2019-2024) Figure Germany Market Value ($) and Growth Rate Forecast (2019-2024) Figure Germany Consumption and Growth Rate Forecast (2019-2024) Figure UK Market Value ($) and Growth Rate Forecast (2019-2024) Figure UK Consumption and Growth Rate Forecast (2019-2024) Figure France Market Value ($) and Growth Rate Forecast (2019-2024) Figure France Consumption and Growth Rate Forecast (2019-2024) Figure Italy Market Value ($) and Growth Rate Forecast (2019-2024) Figure Italy Consumption and Growth Rate Forecast (2019-2024) Figure Spain Market Value ($) and Growth Rate Forecast (2019-2024) Figure Spain Consumption and Growth Rate Forecast (2019-2024) Figure Russia Market Value ($) and Growth Rate Forecast (2019-2024) Figure Russia Consumption and Growth Rate Forecast (2019-2024) Figure Industry Resource/Technology/Labor Importance Analysis Table New Entrants SWOT Analysis Table New Project Analysis of Investment Recovery