Table of Content 1 Introduction 1.1 Objective of the Study 1.2 Definition of the Market 1.3 Market Scope 1.3.1 Market Segment by Type, Application and Marketing Channel 1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa) 1.4 Years Considered for the Study (2014-2026) 1.5 Currency Considered (U.S. Dollar) 1.6 Stakeholders 2 Key Findings of the Study 3 Market Dynamics 3.1 Driving Factors for this Market 3.2 Factors Challenging the Market 3.3 Opportunities of the Global Service Quality Management Market (Regions, Growing/Emerging Downstream Market Analysis) 3.4 Technological and Market Developments in the Service Quality Management Market 3.5 Industry News by Region 3.6 Regulatory Scenario by Region/Country 3.7 Market Investment Scenario Strategic Recommendations Analysis 4 Value Chain of the Service Quality Management Market 4.1 Value Chain Status 4.2 Upstream Raw Material Analysis 4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type) 4.4 Distributors/Traders 4.5 Downstream Major Customer Analysis (by Region) 5 Global Service Quality Management Market-Segmentation by Type 5.1 Web Analytics 5.2 Text Analytics 5.3 Speech Analytics 6 Global Service Quality Management Market-Segmentation by Application 6.1 Company Website 6.2 Branch/Store 6.3 Web 6.4 Call Center 6.5 Mobile 6.6 Social Media 7 Global Service Quality Management Market-Segmentation by Marketing Channel 7.1 Traditional Marketing Channel (Offline) 7.2 Online Channel 8 Competitive Intelligence – Company Profiles 8.1 Egain Corporation 8.1.1 Egain Corporation Profile 8.1.2 Egain Corporation Sales, Growth Rate and Global Market Share from 2014-2019E 8.1.3 Egain Corporation Product/Solution Launches and Enhancements Analysis 8.1.4 Egain Corporation Business Overview/Recent Development/Acquisitions 8.2 Ibm 8.2.1 Ibm Profile 8.2.2 Ibm Sales, Growth Rate and Global Market Share from 2014-2019E 8.2.3 Ibm Product/Solution Launches and Enhancements Analysis 8.2.4 Ibm Business Overview/Recent Development/Acquisitions 8.3 Alcate-Lucent 8.3.1 Alcate-Lucent Profile 8.3.2 Alcate-Lucent Sales, Growth Rate and Global Market Share from 2014-2019E 8.3.3 Alcate-Lucent Product/Solution Launches and Enhancements Analysis 8.3.4 Alcate-Lucent Business Overview/Recent Development/Acquisitions 8.4 Oracle 8.4.1 Oracle Profile 8.4.2 Oracle Sales, Growth Rate and Global Market Share from 2014-2019E 8.4.3 Oracle Product/Solution Launches and Enhancements Analysis 8.4.4 Oracle Business Overview/Recent Development/Acquisitions 8.5 Cisco 8.5.1 Cisco Profile 8.5.2 Cisco Sales, Growth Rate and Global Market Share from 2014-2019E 8.5.3 Cisco Product/Solution Launches and Enhancements Analysis 8.5.4 Cisco Business Overview/Recent Development/Acquisitions 8.6 Hp 8.6.1 Hp Profile 8.6.2 Hp Sales, Growth Rate and Global Market Share from 2014-2019E 8.6.3 Hp Product/Solution Launches and Enhancements Analysis 8.6.4 Hp Business Overview/Recent Development/Acquisitions 8.7 Adobe Systems 8.7.1 Adobe Systems Profile 8.7.2 Adobe Systems Sales, Growth Rate and Global Market Share from 2014-2019E 8.7.3 Adobe Systems Product/Solution Launches and Enhancements Analysis 8.7.4 Adobe Systems Business Overview/Recent Development/Acquisitions 8.8 Amdocs 8.8.1 Amdocs Profile 8.8.2 Amdocs Sales, Growth Rate and Global Market Share from 2014-2019E 8.8.3 Amdocs Product/Solution Launches and Enhancements Analysis 8.8.4 Amdocs Business Overview/Recent Development/Acquisitions 8.9 Ericsson 8.9.1 Ericsson Profile 8.9.2 Ericsson Sales, Growth Rate and Global Market Share from 2014-2019E 8.9.3 Ericsson Product/Solution Launches and Enhancements Analysis 8.9.4 Ericsson Business Overview/Recent Development/Acquisitions 9 Global Service Quality Management Market-Segmentation by Geography 10 North America 10.1 North America Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 10.2 North America Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 10.3 North America Service Quality Management Production Analysis from 2014-2019E 10.4 North America Service Quality Management Consumption Analysis from 2014-2019E 10.5 North America Service Quality Management Import and Export from 2014-2019E 10.6 North America Service Quality Management Value, Production and Market Share by Type (2014-2019E) 10.7 North America Service Quality Management Consumption, Value and Market Share by Application (2014-2019E) 10.8 North America Service Quality Management by Country (United States, Canada) 10.8.1 North America Service Quality Management Sales by Country (2014-2019E) 10.8.2 North America Service Quality Management Consumption Value by Country (2014-2019E) 10.9 North America Service Quality Management Market PEST Analysis 11 Europe 11.1 Europe Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 11.2 Europe Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 11.3 Europe Service Quality Management Production Analysis from 2014-2019E 11.4 Europe Service Quality Management Consumption Analysis from 2014-2019E 11.5 Europe Service Quality Management Import and Export from 2014-2019E 11.6 Europe Service Quality Management Value, Production and Market Share by Type (2014-2019E) 11.7 Europe Service Quality Management Consumption, Value and Market Share by Application (2014-2019E) 11.8 Europe Service Quality Management by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium) 11.8.1 Europe Service Quality Management Sales by Country (2014-2019E) 11.8.2 Europe Service Quality Management Consumption Value by Country (2014-2019E) 11.9 Europe Service Quality Management Market PEST Analysis 12 Asia-Pacific 12.1 Asia-Pacific Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 12.2 Asia-Pacific Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 12.3 Asia-Pacific Service Quality Management Production Analysis from 2014-2019E 12.4 Asia-Pacific Service Quality Management Consumption Analysis from 2014-2019E 12.5 Asia-Pacific Service Quality Management Import and Export from 2014-2019E 12.6 Asia-Pacific Service Quality Management Value, Production and Market Share by Type (2014-2019E) 12.7 Asia-Pacific Service Quality Management Consumption, Value and Market Share by Application (2014-2019E) 12.8 Asia-Pacific Service Quality Management by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia) 12.8.1 Asia-Pacific Service Quality Management Sales by Country (2014-2019E) 12.8.2 Asia-Pacific Service Quality Management Consumption Value by Country (2014-2019E) 12.9 Asia-Pacific Service Quality Management Market PEST Analysis 13 Latin America 13.1 Latin America Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 13.2 Latin America Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 13.3 Latin America Service Quality Management Production Analysis from 2014-2019E 13.4 Latin America Service Quality Management Consumption Analysis from 2014-2019E 13.5 Latin America Service Quality Management Import and Export from 2014-2019E 13.6 Latin America Service Quality Management Value, Production and Market Share by Type (2014-2019E) 13.7 Latin America Service Quality Management Consumption, Value and Market Share by Application (2014-2019E) 13.8 Latin America Service Quality Management by Country (Brazil, Mexico, Argentina, Columbia, Chile) 13.8.1 Latin America Service Quality Management Sales by Country (2014-2019E) 13.8.2 Latin America Service Quality Management Consumption Value by Country (2014-2019E) 13.9 Latin America Service Quality Management Market PEST Analysis 14 Middle East & Africa 14.1 Middle East & Africa Service Quality Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 14.2 Middle East & Africa Service Quality Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 14.3 Middle East & Africa Service Quality Management Production Analysis from 2014-2019E 14.4 Middle East & Africa Service Quality Management Consumption Analysis from 2014-2019E 14.5 Middle East & Africa Service Quality Management Import and Export from 2014-2019E 14.6 Middle East & Africa Service Quality Management Value, Production and Market Share by Type (2014-2019E) 14.7 Middle East & Africa Service Quality Management Consumption, Value and Market Share by Application (2014-2019E) 14.8 Middle East & Africa Service Quality Management by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa) 14.8.1 Middle East & Africa Service Quality Management Sales by Country (2014-2019E) 14.8.2 Middle East & Africa Service Quality Management Consumption Value by Country (2014-2019E) 14.9 Middle East & Africa Service Quality Management Market PEST Analysis 15 Future Forecast of the Global Service Quality Management Market from 2018-2026 15.1 Future Forecast of the Global Service Quality Management Market from 2019-2026 Segment by Region 15.2 Global Service Quality Management Production and Growth Rate Forecast by Type (2019-2026) 15.3 Global Service Quality Management Consumption and Growth Rate Forecast by Application (2019-2026) 16 Appendix 16.1 Methodology 16.2 Research Data Source

List of Tables and Figures Global Service Quality Management Market Value ($) and Growth Rate of Service Quality Management from 2014-2026 Global Service Quality Management Production and Growth Rate Segment by Product Type from 2014-2026F Global Service Quality Management Consumption and Growth Rate Segment by Application from 2014-2019E Figure Service Quality Management Picture Table Product Specifications of Service Quality Management Table Driving Factors for this Market Table Industry News of Service Quality Management Market Figure Value Chain Status of Service Quality Management Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type) Table Distributors/Traders Table Downstream Major Customer Analysis (by Region, by Preference) Table Global Service Quality Management Production and Growth Rate Segment by Product Type from 2014-2019E Table Global Service Quality Management Value ($) and Growth Rate Segment by Product Type from 2014-2019E Figure Web Analytics of Service Quality Management Figure Text Analytics of Service Quality Management Figure Speech Analytics of Service Quality Management Table Global Service Quality Management Consumption and Growth Rate Segment by Application from 2014-2019E Table Global Service Quality Management Value ($) and Growth Rate Segment by Application from 2014-2019E Figure Company Website of Service Quality Management Figure Branch/Store of Service Quality Management Figure Web of Service Quality Management Figure Call Center of Service Quality Management Figure Mobile of Service Quality Management Figure Social Media of Service Quality Management Table Global Service Quality Management Consumption and Growth Rate Segment by Marketing Channel from 2014-2019E Table Global Service Quality Management Value ($) and Growth Rate Segment by Marketing Channel from 2014-2019E Figure Traditional Marketing Channel (Offline) of Service Quality Management Figure Online Channel of Service Quality Management Table Egain Corporation Profile (Company Name, Plants Distribution, Sales Region) Figure Egain Corporation Sales and Growth Rate from 2014-2019E Figure Egain Corporation Revenue ($) and Global Market Share from 2014-2019E Table Egain Corporation Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Ibm Profile (Company Name, Plants Distribution, Sales Region) Figure Ibm Sales and Growth Rate from 2014-2019E Figure Ibm Revenue ($) and Global Market Share from 2014-2019E Table Ibm Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Alcate-Lucent Profile (Company Name, Plants Distribution, Sales Region) Figure Alcate-Lucent Sales and Growth Rate from 2014-2019E Figure Alcate-Lucent Revenue ($) and Global Market Share from 2014-2019E Table Alcate-Lucent Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Oracle Profile (Company Name, Plants Distribution, Sales Region) Figure Oracle Sales and Growth Rate from 2014-2019E Figure Oracle Revenue ($) and Global Market Share from 2014-2019E Table Oracle Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Cisco Profile (Company Name, Plants Distribution, Sales Region) Figure Cisco Sales and Growth Rate from 2014-2019E Figure Cisco Revenue ($) and Global Market Share from 2014-2019E Table Cisco Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Hp Profile (Company Name, Plants Distribution, Sales Region) Figure Hp Sales and Growth Rate from 2014-2019E Figure Hp Revenue ($) and Global Market Share from 2014-2019E Table Hp Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Adobe Systems Profile (Company Name, Plants Distribution, Sales Region) Figure Adobe Systems Sales and Growth Rate from 2014-2019E Figure Adobe Systems Revenue ($) and Global Market Share from 2014-2019E Table Adobe Systems Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Amdocs Profile (Company Name, Plants Distribution, Sales Region) Figure Amdocs Sales and Growth Rate from 2014-2019E Figure Amdocs Revenue ($) and Global Market Share from 2014-2019E Table Amdocs Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Ericsson Profile (Company Name, Plants Distribution, Sales Region) Figure Ericsson Sales and Growth Rate from 2014-2019E Figure Ericsson Revenue ($) and Global Market Share from 2014-2019E Table Ericsson Service Quality Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Global Service Quality Management Production Value ($) by Region from 2014-2019E Table Global Service Quality Management Production Value Share by Region from 2014-2019E Table Global Service Quality Management Production by Region from 2014-2019E Table Global Service Quality Management Consumption Value ($) by Region from 2014-2019E Table Global Service Quality Management Consumption by Region from 2014-2019E Table North America Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table North America Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table North America Service Quality Management Import and Export from 2014-2019E Table North America Service Quality Management Value ($) by Type (2014-2019E) Table North America Service Quality Management Production by Type (2014-2019E) Table North America Service Quality Management Consumption by Application (2014-2019E) Table North America Service Quality Management Consumption by Country (2014-2019E) Table North America Service Quality Management Consumption Value ($) by Country (2014-2019E) Figure North America Service Quality Management Market PEST Analysis Table Europe Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Europe Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Europe Service Quality Management Import and Export from 2014-2019E Table Europe Service Quality Management Value ($) by Type (2014-2019E) Table Europe Service Quality Management Production by Type (2014-2019E) Table Europe Service Quality Management Consumption by Application (2014-2019E) Table Europe Service Quality Management Consumption by Country (2014-2019E) Table Europe Service Quality Management Consumption Value ($) by Country (2014-2019E) Figure Europe Service Quality Management Market PEST Analysis Table Asia-Pacific Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Asia-Pacific Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Asia-Pacific Service Quality Management Import and Export from 2014-2019E Table Asia-Pacific Service Quality Management Value ($) by Type (2014-2019E) Table Asia-Pacific Service Quality Management Production by Type (2014-2019E) Table Asia-Pacific Service Quality Management Consumption by Application (2014-2019E) Table Asia-Pacific Service Quality Management Consumption by Country (2014-2019E) Table Asia-Pacific Service Quality Management Consumption Value ($) by Country (2014-2019E) Figure Asia-Pacific Service Quality Management Market PEST Analysis Table Latin America Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Latin America Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Latin America Service Quality Management Import and Export from 2014-2019E Table Latin America Service Quality Management Value ($) by Type (2014-2019E) Table Latin America Service Quality Management Production by Type (2014-2019E) Table Latin America Service Quality Management Consumption by Application (2014-2019E) Table Latin America Service Quality Management Consumption by Country (2014-2019E) Table Latin America Service Quality Management Consumption Value ($) by Country (2014-2019E) Figure Latin America Service Quality Management Market PEST Analysis Table Middle East & Africa Service Quality Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Middle East & Africa Service Quality Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Middle East & Africa Service Quality Management Import and Export from 2014-2019E Table Middle East & Africa Service Quality Management Value ($) by Type (2014-2019E) Table Middle East & Africa Service Quality Management Production by Type (2014-2019E) Table Middle East & Africa Service Quality Management Consumption by Application (2014-2019E) Table Middle East & Africa Service Quality Management Consumption by Country (2014-2019E) Table Middle East & Africa Service Quality Management Consumption Value ($) by Country (2014-2019E) Figure Middle East & Africa Service Quality Management Market PEST Analysis Table Global Service Quality Management Value ($) and Growth Rate Forecast by Region (2018-2026) Table Global Service Quality Management Production and Growth Rate Forecast by Region (2019-2026) Table Global Service Quality Management Consumption and Growth Rate Forecast by Region (2019-2026) Table Global Service Quality Management Production and Growth Rate Forecast by Type (2019-2026) Table Global Service Quality Management Consumption and Growth Rate Forecast by Application (2019-2026)