Table of Contents Customer Relationship Management (CRM) Outsourcing Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025 1 Industry Overview of Customer Relationship Management (CRM) Outsourcing 1.1 Customer Relationship Management (CRM) Outsourcing Market Overview 1.1.1 Customer Relationship Management (CRM) Outsourcing Product Scope 1.1.2 Market Status and Outlook 1.2 Global Customer Relationship Management (CRM) Outsourcing Market Size and Analysis by Regions 1.2.1 North America 1.2.2 Europe 1.2.3 China 1.2.4 Rest of Asia Pacific 1.2.5 Central & South America 1.2.6 Middle East & Africa 1.3 Customer Relationship Management (CRM) Outsourcing Market by Type 1.3.1 Global Customer Relationship Management (CRM) Outsourcing Revenue (Million US$) and Growth Comparison by Type (2014-2025) 1.3.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Type in 2018 1.3.3 Communications Management 1.3.4 Multi-Channel Customer Engagement 1.3.5 Analytic Solutions 1.3.6 Others 1.4 Customer Relationship Management (CRM) Outsourcing Market by End Users/Application 1.4.1 Retail 1.4.2 BFSI 1.4.3 Telecom & IT 1.4.4 Healthcare 1.4.5 Others 2 Global Customer Relationship Management (CRM) Outsourcing Competition Analysis by Players 2.1 Global Customer Relationship Management (CRM) Outsourcing Market Size (Million US$) by Players (2014-2019) 2.2 Competitive Status 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 Mergers & Acquisitions, Expansion Plans 3 Company (Top Players) Profiles and Key Data 3.1 IBM 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 Customer Relationship Management (CRM) Outsourcing Revenue (Value) (2014-2019) 3.1.5 Recent Developments 3.2 Accenture 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Customer Relationship Management (CRM) Outsourcing Revenue (Value) (2014-2019) 3.2.5 Recent Developments 3.3 Cognizant 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Customer Relationship Management (CRM) Outsourcing Revenue (Value) (2014-2019) 3.3.5 Recent Developments 3.4 Infosys 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 Customer Relationship Management (CRM) Outsourcing Revenue (Value) (2014-2019) 3.4.5 Recent Developments 3.5 HCL Technologies 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 Customer Relationship Management (CRM) Outsourcing Revenue (Value) (2014-2019) 3.5.5 Recent Developments ... 4 Global Customer Relationship Management (CRM) Outsourcing Market Size by Type and Application (2014-2019) 4.1 Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) 4.2 Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) 4.3 Potential Application of Customer Relationship Management (CRM) Outsourcing in Future 4.4 Top Consumer/End Users of Customer Relationship Management (CRM) Outsourcing 5 North America Customer Relationship Management (CRM) Outsourcing Development Status and Outlook 5.1 North America Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019) 5.2 North America Customer Relationship Management (CRM) Outsourcing Market Size and Market Share by Players (2014-2019) 5.3 North America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) 6 Europe Customer Relationship Management (CRM) Outsourcing Development Status and Outlook 6.1 Europe Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019) 6.2 Europe Customer Relationship Management (CRM) Outsourcing Market Size and Market Share by Players (2014-2019) 6.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) 7 China Customer Relationship Management (CRM) Outsourcing Development Status and Outlook 7.1 China Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019) 7.2 China Customer Relationship Management (CRM) Outsourcing Market Size and Market Share by Players (2014-2019) 7.3 China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) 8 Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Development Status and Outlook 8.1 Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019) 8.2 Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size and Market Share by Players (2014-2019) 8.3 Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) 9 Central & South America Customer Relationship Management (CRM) Outsourcing Development Status and Outlook 9.1 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019) 9.2 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size and Market Share by Players (2014-2019) 9.3 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) 10 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Development Status and Outlook 10.1 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size (2014-2019) 10.2 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size and Market Share by Players (2014-2019) 10.3 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) 11 Market Forecast by Regions and Application (2019-2025) 11.1 Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions (2019-2025) 11.1.1 North America Customer Relationship Management (CRM) Outsourcing Revenue and Growth Rate (2019-2025) 11.1.2 Europe Customer Relationship Management (CRM) Outsourcing Revenue and Growth Rate (2019-2025) 11.1.3 China Customer Relationship Management (CRM) Outsourcing Revenue and Growth Rate (2019-2025) 11.1.4 Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Revenue and Growth Rate (2019-2025) 11.1.5 Central & South America Customer Relationship Management (CRM) Outsourcing Revenue and Growth Rate (2019-2025) 11.1.6 Middle East & Africa Customer Relationship Management (CRM) Outsourcing Revenue and Growth Rate (2019-2025) 11.2 Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2025) 11.3 The Market Drivers in Future 12 Customer Relationship Management (CRM) Outsourcing Market Dynamics 12.1 Industry Trends 12.2 Market Drivers 12.3 Market Challenges 12.4 Porter’s Five Forces Analysis 13 Research Finding /Conclusion 14 Methodology and Data Source 14.1 Methodology/Research Approach 14.1.1 Research Programs/Design 14.1.2 Market Size Estimation 14.1.3 Market Breakdown and Data Triangulation 14.2 Data Source 14.2.1 Secondary Sources 14.2.2 Primary Sources 14.3 Disclaimer 14.4 Author List

List of Tables and Figures Figure Global Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) Status and Outlook (2014-2025) Table Global Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2025) Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions (2014-2019) Figure North America Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate (2014-2019) Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate (2014-2019) Figure China Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate (2014-2019) Figure Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate (2014-2019) Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate (2014-2019) Figure Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate (2014-2019) Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Type in 2018 & 2025 Figure Communications Management Market Size (Million USD) and Growth Rate (2014-2019) Figure Multi-Channel Customer Engagement Market Size (Million USD) and Growth Rate (2014-2019) Figure Analytic Solutions Market Size (Million USD) and Growth Rate (2014-2019) Figure Others Market Size (Million USD) and Growth Rate (2014-2019) Table Global Customer Relationship Management (CRM) Outsourcing Market Size (Million US$) Comparison by Application (2014-2025) Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Application in 2018 & 2025 Figure Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate in Retail (2014-2019) Figure Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate in BFSI (2014-2019) Figure Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate in Telecom & IT (2014-2019) Figure Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate in Healthcare (2014-2019) Figure Customer Relationship Management (CRM) Outsourcing Market Size (Million USD) and Growth Rate in Others (2014-2019) Table Global Customer Relationship Management (CRM) Outsourcing Revenue (Million US$) by Players (2014-2019) Table Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Players (2014-2019) Eigure Customer Relationship Management (CRM) Outsourcing Market Size Share by Players in 2018 Table Global Customer Relationship Management (CRM) Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI) Figure Global Top 5 Players Customer Relationship Management (CRM) Outsourcing Market Share in 2018 Figure Global Top 10 Players Customer Relationship Management (CRM) Outsourcing Market Share in 2018 Table Customer Relationship Management (CRM) Outsourcing Key Players Product/Service Table Mergers & Acquisitions, Expansion Plans Table IBM Basic Information List Table IBM Description and Business Overview Table IBM Customer Relationship Management (CRM) Outsourcing Products, Services and Solutions Table Revenue (Million US$) in Customer Relationship Management (CRM) Outsourcing Business of IBM (2014-2019) Table IBM Customer Relationship Management (CRM) Outsourcing Recent Developments Table Accenture Basic Information List Table Accenture Description and Business Overview Table Accenture Customer Relationship Management (CRM) Outsourcing Products, Services and Solutions Table Revenue (Million US$) in Customer Relationship Management (CRM) Outsourcing Business of Accenture (2014-2019) Table Accenture Customer Relationship Management (CRM) Outsourcing Recent Developments Table Cognizant Basic Information List Table Cognizant Description and Business Overview Table Cognizant Customer Relationship Management (CRM) Outsourcing Products, Services and Solutions Table Revenue (Million US$) in Customer Relationship Management (CRM) Outsourcing Business of Cognizant (2014-2019) Table Cognizant Customer Relationship Management (CRM) Outsourcing Recent Developments Table Infosys Basic Information List Table Infosys Description and Business Overview Table Infosys Customer Relationship Management (CRM) Outsourcing Products, Services and Solutions Table Revenue (Million US$) in Customer Relationship Management (CRM) Outsourcing Business of Infosys (2014-2019) Table Infosys Customer Relationship Management (CRM) Outsourcing Recent Developments Table HCL Technologies Basic Information List Table HCL Technologies Description and Business Overview Table HCL Technologies Customer Relationship Management (CRM) Outsourcing Products, Services and Solutions Table Revenue (Million US$) in Customer Relationship Management (CRM) Outsourcing Business of HCL Technologies (2014-2019) Table HCL Technologies Customer Relationship Management (CRM) Outsourcing Recent Developments Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2014-2019) (Million US$) Figure Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Type in 2018 Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$) Figure Global Customer Relationship Management (CRM) Outsourcing Revenue Market by Application in 2018 Table Top Consumer/End Users of Customer Relationship Management (CRM) Outsourcing Figure North America Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate(2014-2019) (Million USD) Table North America Customer Relationship Management (CRM) Outsourcing Market Size by Players (2014-2019)(Million US$) Figure North America Customer Relationship Management (CRM) Outsourcing Market Size Share by Players in 2018 Table North America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$) Figure North America Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application (2014-2019) Figure North America Customer Relationship Management (CRM) Outsourcing Market Size Share by Application in 2018 Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate(2014-2019) (Million USD) Table Europe Customer Relationship Management (CRM) Outsourcing Market Size by Players (2014-2019)(Million US$) Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size Share by Players in 2018 Table Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$) Figure Europe Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application (2014-2019) Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size Share by Application in 2018 Figure China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate(2014-2019) (Million USD) Table China Customer Relationship Management (CRM) Outsourcing Market Size by Players (2014-2019)(Million US$) Figure China Customer Relationship Management (CRM) Outsourcing Market Size Share by Players in 2018 Table China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$) Figure China Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application (2014-2019) Figure China Customer Relationship Management (CRM) Outsourcing Market Size Share by Application in 2018 Figure Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate(2014-2019) (Million USD) Table Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size by Players (2014-2019)(Million US$) Figure Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size Share by Players in 2018 Table Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$) Figure Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application (2014-2019) Figure Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Market Size Share by Application in 2018 Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate(2014-2019) (Million USD) Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Players (2014-2019)(Million US$) Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size Share by Players in 2018 Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$) Figure Central & South America Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application (2014-2019) Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size Share by Application in 2018 Figure Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate(2014-2019) (Million USD) Table Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size by Players (2014-2019)(Million US$) Figure Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size Share by Players in 2018 Table Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size by Application (2014-2019) (Million US$) Figure Middle East & Africa Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application (2014-2019) Figure Middle East & Africa Customer Relationship Management (CRM) Outsourcing Market Size Share by Application in 2018 Figure Global Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate (Value) (2019-2025) (Million US$) Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions (2019-2025) (Million US$) Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Regions (2019-2025) Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Regions in 2025 Figure North America Customer Relationship Management (CRM) Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Europe Customer Relationship Management (CRM) Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure China Customer Relationship Management (CRM) Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Rest of Asia Pacific Customer Relationship Management (CRM) Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Central & South America Customer Relationship Management (CRM) Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Middle East & Africa Customer Relationship Management (CRM) Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2025) (Million USD) Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2019-2025) Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Application in 2025 Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2019-2025) (Million US$) Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2019-2025) Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Type in 2025 Table Market Top Trends Table Key Drivers: Impact Analysis (2019-2025) Table Key Challenges Figure Porter's Five Forces Analysis Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources

IBM Accenture Cognizant Infosys HCL Technologies