Table of Content 1 Introduction 1.1 Objective of the Study 1.2 Definition of the Market 1.3 Market Scope 1.3.1 Market Segment by Type, Application and Marketing Channel 1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa) 1.4 Years Considered for the Study (2014-2026) 1.5 Currency Considered (U.S. Dollar) 1.6 Stakeholders 2 Key Findings of the Study 3 Market Dynamics 3.1 Driving Factors for this Market 3.2 Factors Challenging the Market 3.3 Opportunities of the Global Social Customer Relationship Management Market (Regions, Growing/Emerging Downstream Market Analysis) 3.4 Technological and Market Developments in the Social Customer Relationship Management Market 3.5 Industry News by Region 3.6 Regulatory Scenario by Region/Country 3.7 Market Investment Scenario Strategic Recommendations Analysis 4 Value Chain of the Social Customer Relationship Management Market 4.1 Value Chain Status 4.2 Upstream Raw Material Analysis 4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type) 4.4 Distributors/Traders 4.5 Downstream Major Customer Analysis (by Region) 5 Global Social Customer Relationship Management Market-Segmentation by Type 5.1 Customer Service and Support 5.2 Marketing 5.3 Sales 5.4 Others 6 Global Social Customer Relationship Management Market-Segmentation by Application 6.1 Government 6.2 Transportation 6.3 Banking 6.4 Consumer Goods 6.5 Manufacturing 6.6 IT 6.7 Others 7 Global Social Customer Relationship Management Market-Segmentation by Marketing Channel 7.1 Traditional Marketing Channel (Offline) 7.2 Online Channel 8 Competitive Intelligence – Company Profiles 8.1 Salesforce 8.1.1 Salesforce Profile 8.1.2 Salesforce Sales, Growth Rate and Global Market Share from 2014-2019E 8.1.3 Salesforce Product/Solution Launches and Enhancements Analysis 8.1.4 Salesforce Business Overview/Recent Development/Acquisitions 8.2 Pegasystems 8.2.1 Pegasystems Profile 8.2.2 Pegasystems Sales, Growth Rate and Global Market Share from 2014-2019E 8.2.3 Pegasystems Product/Solution Launches and Enhancements Analysis 8.2.4 Pegasystems Business Overview/Recent Development/Acquisitions 8.3 Microsoft 8.3.1 Microsoft Profile 8.3.2 Microsoft Sales, Growth Rate and Global Market Share from 2014-2019E 8.3.3 Microsoft Product/Solution Launches and Enhancements Analysis 8.3.4 Microsoft Business Overview/Recent Development/Acquisitions 8.4 Sap 8.4.1 Sap Profile 8.4.2 Sap Sales, Growth Rate and Global Market Share from 2014-2019E 8.4.3 Sap Product/Solution Launches and Enhancements Analysis 8.4.4 Sap Business Overview/Recent Development/Acquisitions 8.5 Oracle 8.5.1 Oracle Profile 8.5.2 Oracle Sales, Growth Rate and Global Market Share from 2014-2019E 8.5.3 Oracle Product/Solution Launches and Enhancements Analysis 8.5.4 Oracle Business Overview/Recent Development/Acquisitions 8.6 IBM 8.6.1 IBM Profile 8.6.2 IBM Sales, Growth Rate and Global Market Share from 2014-2019E 8.6.3 IBM Product/Solution Launches and Enhancements Analysis 8.6.4 IBM Business Overview/Recent Development/Acquisitions 8.7 Jive Software 8.7.1 Jive Software Profile 8.7.2 Jive Software Sales, Growth Rate and Global Market Share from 2014-2019E 8.7.3 Jive Software Product/Solution Launches and Enhancements Analysis 8.7.4 Jive Software Business Overview/Recent Development/Acquisitions 8.8 Lithium 8.8.1 Lithium Profile 8.8.2 Lithium Sales, Growth Rate and Global Market Share from 2014-2019E 8.8.3 Lithium Product/Solution Launches and Enhancements Analysis 8.8.4 Lithium Business Overview/Recent Development/Acquisitions 8.9 Netsuite 8.9.1 Netsuite Profile 8.9.2 Netsuite Sales, Growth Rate and Global Market Share from 2014-2019E 8.9.3 Netsuite Product/Solution Launches and Enhancements Analysis 8.9.4 Netsuite Business Overview/Recent Development/Acquisitions 8.10 Sugarcrm 8.10.1 Sugarcrm Profile 8.10.2 Sugarcrm Sales, Growth Rate and Global Market Share from 2014-2019E 8.10.3 Sugarcrm Product/Solution Launches and Enhancements Analysis 8.10.4 Sugarcrm Business Overview/Recent Development/Acquisitions 9 Global Social Customer Relationship Management Market-Segmentation by Geography 10 North America 10.1 North America Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 10.2 North America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 10.3 North America Social Customer Relationship Management Production Analysis from 2014-2019E 10.4 North America Social Customer Relationship Management Consumption Analysis from 2014-2019E 10.5 North America Social Customer Relationship Management Import and Export from 2014-2019E 10.6 North America Social Customer Relationship Management Value, Production and Market Share by Type (2014-2019E) 10.7 North America Social Customer Relationship Management Consumption, Value and Market Share by Application (2014-2019E) 10.8 North America Social Customer Relationship Management by Country (United States, Canada) 10.8.1 North America Social Customer Relationship Management Sales by Country (2014-2019E) 10.8.2 North America Social Customer Relationship Management Consumption Value by Country (2014-2019E) 10.9 North America Social Customer Relationship Management Market PEST Analysis 11 Europe 11.1 Europe Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 11.2 Europe Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 11.3 Europe Social Customer Relationship Management Production Analysis from 2014-2019E 11.4 Europe Social Customer Relationship Management Consumption Analysis from 2014-2019E 11.5 Europe Social Customer Relationship Management Import and Export from 2014-2019E 11.6 Europe Social Customer Relationship Management Value, Production and Market Share by Type (2014-2019E) 11.7 Europe Social Customer Relationship Management Consumption, Value and Market Share by Application (2014-2019E) 11.8 Europe Social Customer Relationship Management by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium) 11.8.1 Europe Social Customer Relationship Management Sales by Country (2014-2019E) 11.8.2 Europe Social Customer Relationship Management Consumption Value by Country (2014-2019E) 11.9 Europe Social Customer Relationship Management Market PEST Analysis 12 Asia-Pacific 12.1 Asia-Pacific Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 12.2 Asia-Pacific Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 12.3 Asia-Pacific Social Customer Relationship Management Production Analysis from 2014-2019E 12.4 Asia-Pacific Social Customer Relationship Management Consumption Analysis from 2014-2019E 12.5 Asia-Pacific Social Customer Relationship Management Import and Export from 2014-2019E 12.6 Asia-Pacific Social Customer Relationship Management Value, Production and Market Share by Type (2014-2019E) 12.7 Asia-Pacific Social Customer Relationship Management Consumption, Value and Market Share by Application (2014-2019E) 12.8 Asia-Pacific Social Customer Relationship Management by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia) 12.8.1 Asia-Pacific Social Customer Relationship Management Sales by Country (2014-2019E) 12.8.2 Asia-Pacific Social Customer Relationship Management Consumption Value by Country (2014-2019E) 12.9 Asia-Pacific Social Customer Relationship Management Market PEST Analysis 13 Latin America 13.1 Latin America Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 13.2 Latin America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 13.3 Latin America Social Customer Relationship Management Production Analysis from 2014-2019E 13.4 Latin America Social Customer Relationship Management Consumption Analysis from 2014-2019E 13.5 Latin America Social Customer Relationship Management Import and Export from 2014-2019E 13.6 Latin America Social Customer Relationship Management Value, Production and Market Share by Type (2014-2019E) 13.7 Latin America Social Customer Relationship Management Consumption, Value and Market Share by Application (2014-2019E) 13.8 Latin America Social Customer Relationship Management by Country (Brazil, Mexico, Argentina, Columbia, Chile) 13.8.1 Latin America Social Customer Relationship Management Sales by Country (2014-2019E) 13.8.2 Latin America Social Customer Relationship Management Consumption Value by Country (2014-2019E) 13.9 Latin America Social Customer Relationship Management Market PEST Analysis 14 Middle East & Africa 14.1 Middle East & Africa Social Customer Relationship Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 14.2 Middle East & Africa Social Customer Relationship Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 14.3 Middle East & Africa Social Customer Relationship Management Production Analysis from 2014-2019E 14.4 Middle East & Africa Social Customer Relationship Management Consumption Analysis from 2014-2019E 14.5 Middle East & Africa Social Customer Relationship Management Import and Export from 2014-2019E 14.6 Middle East & Africa Social Customer Relationship Management Value, Production and Market Share by Type (2014-2019E) 14.7 Middle East & Africa Social Customer Relationship Management Consumption, Value and Market Share by Application (2014-2019E) 14.8 Middle East & Africa Social Customer Relationship Management by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa) 14.8.1 Middle East & Africa Social Customer Relationship Management Sales by Country (2014-2019E) 14.8.2 Middle East & Africa Social Customer Relationship Management Consumption Value by Country (2014-2019E) 14.9 Middle East & Africa Social Customer Relationship Management Market PEST Analysis 15 Future Forecast of the Global Social Customer Relationship Management Market from 2018-2026 15.1 Future Forecast of the Global Social Customer Relationship Management Market from 2019-2026 Segment by Region 15.2 Global Social Customer Relationship Management Production and Growth Rate Forecast by Type (2019-2026) 15.3 Global Social Customer Relationship Management Consumption and Growth Rate Forecast by Application (2019-2026) 16 Appendix 16.1 Methodology 16.2 Research Data Source

List of Tables and Figures Global Social Customer Relationship Management Market Value ($) and Growth Rate of Social Customer Relationship Management from 2014-2026 Global Social Customer Relationship Management Production and Growth Rate Segment by Product Type from 2014-2026F Global Social Customer Relationship Management Consumption and Growth Rate Segment by Application from 2014-2019E Figure Social Customer Relationship Management Picture Table Product Specifications of Social Customer Relationship Management Table Driving Factors for this Market Table Industry News of Social Customer Relationship Management Market Figure Value Chain Status of Social Customer Relationship Management Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type) Table Distributors/Traders Table Downstream Major Customer Analysis (by Region, by Preference) Table Global Social Customer Relationship Management Production and Growth Rate Segment by Product Type from 2014-2019E Table Global Social Customer Relationship Management Value ($) and Growth Rate Segment by Product Type from 2014-2019E Figure Customer Service and Support of Social Customer Relationship Management Figure Marketing of Social Customer Relationship Management Figure Sales of Social Customer Relationship Management Figure Others of Social Customer Relationship Management Table Global Social Customer Relationship Management Consumption and Growth Rate Segment by Application from 2014-2019E Table Global Social Customer Relationship Management Value ($) and Growth Rate Segment by Application from 2014-2019E Figure Government of Social Customer Relationship Management Figure Transportation of Social Customer Relationship Management Figure Banking of Social Customer Relationship Management Figure Consumer Goods of Social Customer Relationship Management Figure Manufacturing of Social Customer Relationship Management Figure IT of Social Customer Relationship Management Figure Others of Social Customer Relationship Management Table Global Social Customer Relationship Management Consumption and Growth Rate Segment by Marketing Channel from 2014-2019E Table Global Social Customer Relationship Management Value ($) and Growth Rate Segment by Marketing Channel from 2014-2019E Figure Traditional Marketing Channel (Offline) of Social Customer Relationship Management Figure Online Channel of Social Customer Relationship Management Table Salesforce Profile (Company Name, Plants Distribution, Sales Region) Figure Salesforce Sales and Growth Rate from 2014-2019E Figure Salesforce Revenue ($) and Global Market Share from 2014-2019E Table Salesforce Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Pegasystems Profile (Company Name, Plants Distribution, Sales Region) Figure Pegasystems Sales and Growth Rate from 2014-2019E Figure Pegasystems Revenue ($) and Global Market Share from 2014-2019E Table Pegasystems Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Microsoft Profile (Company Name, Plants Distribution, Sales Region) Figure Microsoft Sales and Growth Rate from 2014-2019E Figure Microsoft Revenue ($) and Global Market Share from 2014-2019E Table Microsoft Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Sap Profile (Company Name, Plants Distribution, Sales Region) Figure Sap Sales and Growth Rate from 2014-2019E Figure Sap Revenue ($) and Global Market Share from 2014-2019E Table Sap Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Oracle Profile (Company Name, Plants Distribution, Sales Region) Figure Oracle Sales and Growth Rate from 2014-2019E Figure Oracle Revenue ($) and Global Market Share from 2014-2019E Table Oracle Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table IBM Profile (Company Name, Plants Distribution, Sales Region) Figure IBM Sales and Growth Rate from 2014-2019E Figure IBM Revenue ($) and Global Market Share from 2014-2019E Table IBM Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Jive Software Profile (Company Name, Plants Distribution, Sales Region) Figure Jive Software Sales and Growth Rate from 2014-2019E Figure Jive Software Revenue ($) and Global Market Share from 2014-2019E Table Jive Software Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Lithium Profile (Company Name, Plants Distribution, Sales Region) Figure Lithium Sales and Growth Rate from 2014-2019E Figure Lithium Revenue ($) and Global Market Share from 2014-2019E Table Lithium Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Netsuite Profile (Company Name, Plants Distribution, Sales Region) Figure Netsuite Sales and Growth Rate from 2014-2019E Figure Netsuite Revenue ($) and Global Market Share from 2014-2019E Table Netsuite Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Sugarcrm Profile (Company Name, Plants Distribution, Sales Region) Figure Sugarcrm Sales and Growth Rate from 2014-2019E Figure Sugarcrm Revenue ($) and Global Market Share from 2014-2019E Table Sugarcrm Social Customer Relationship Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Global Social Customer Relationship Management Production Value ($) by Region from 2014-2019E Table Global Social Customer Relationship Management Production Value Share by Region from 2014-2019E Table Global Social Customer Relationship Management Production by Region from 2014-2019E Table Global Social Customer Relationship Management Consumption Value ($) by Region from 2014-2019E Table Global Social Customer Relationship Management Consumption by Region from 2014-2019E Table North America Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table North America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table North America Social Customer Relationship Management Import and Export from 2014-2019E Table North America Social Customer Relationship Management Value ($) by Type (2014-2019E) Table North America Social Customer Relationship Management Production by Type (2014-2019E) Table North America Social Customer Relationship Management Consumption by Application (2014-2019E) Table North America Social Customer Relationship Management Consumption by Country (2014-2019E) Table North America Social Customer Relationship Management Consumption Value ($) by Country (2014-2019E) Figure North America Social Customer Relationship Management Market PEST Analysis Table Europe Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Europe Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Europe Social Customer Relationship Management Import and Export from 2014-2019E Table Europe Social Customer Relationship Management Value ($) by Type (2014-2019E) Table Europe Social Customer Relationship Management Production by Type (2014-2019E) Table Europe Social Customer Relationship Management Consumption by Application (2014-2019E) Table Europe Social Customer Relationship Management Consumption by Country (2014-2019E) Table Europe Social Customer Relationship Management Consumption Value ($) by Country (2014-2019E) Figure Europe Social Customer Relationship Management Market PEST Analysis Table Asia-Pacific Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Asia-Pacific Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Asia-Pacific Social Customer Relationship Management Import and Export from 2014-2019E Table Asia-Pacific Social Customer Relationship Management Value ($) by Type (2014-2019E) Table Asia-Pacific Social Customer Relationship Management Production by Type (2014-2019E) Table Asia-Pacific Social Customer Relationship Management Consumption by Application (2014-2019E) Table Asia-Pacific Social Customer Relationship Management Consumption by Country (2014-2019E) Table Asia-Pacific Social Customer Relationship Management Consumption Value ($) by Country (2014-2019E) Figure Asia-Pacific Social Customer Relationship Management Market PEST Analysis Table Latin America Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Latin America Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Latin America Social Customer Relationship Management Import and Export from 2014-2019E Table Latin America Social Customer Relationship Management Value ($) by Type (2014-2019E) Table Latin America Social Customer Relationship Management Production by Type (2014-2019E) Table Latin America Social Customer Relationship Management Consumption by Application (2014-2019E) Table Latin America Social Customer Relationship Management Consumption by Country (2014-2019E) Table Latin America Social Customer Relationship Management Consumption Value ($) by Country (2014-2019E) Figure Latin America Social Customer Relationship Management Market PEST Analysis Table Middle East & Africa Social Customer Relationship Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Middle East & Africa Social Customer Relationship Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Middle East & Africa Social Customer Relationship Management Import and Export from 2014-2019E Table Middle East & Africa Social Customer Relationship Management Value ($) by Type (2014-2019E) Table Middle East & Africa Social Customer Relationship Management Production by Type (2014-2019E) Table Middle East & Africa Social Customer Relationship Management Consumption by Application (2014-2019E) Table Middle East & Africa Social Customer Relationship Management Consumption by Country (2014-2019E) Table Middle East & Africa Social Customer Relationship Management Consumption Value ($) by Country (2014-2019E) Figure Middle East & Africa Social Customer Relationship Management Market PEST Analysis Table Global Social Customer Relationship Management Value ($) and Growth Rate Forecast by Region (2018-2026) Table Global Social Customer Relationship Management Production and Growth Rate Forecast by Region (2019-2026) Table Global Social Customer Relationship Management Consumption and Growth Rate Forecast by Region (2019-2026) Table Global Social Customer Relationship Management Production and Growth Rate Forecast by Type (2019-2026) Table Global Social Customer Relationship Management Consumption and Growth Rate Forecast by Application (2019-2026)