Table of Content 1 Introduction 1.1 Objective of the Study 1.2 Definition of the Market 1.3 Market Scope 1.3.1 Market Segment by Type, Application and Marketing Channel 1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa) 1.4 Years Considered for the Study (2014-2026) 1.5 Currency Considered (U.S. Dollar) 1.6 Stakeholders 2 Key Findings of the Study 3 Market Dynamics 3.1 Driving Factors for this Market 3.2 Factors Challenging the Market 3.3 Opportunities of the Global Help Desk Software Market (Regions, Growing/Emerging Downstream Market Analysis) 3.4 Technological and Market Developments in the Help Desk Software Market 3.5 Industry News by Region 3.6 Regulatory Scenario by Region/Country 3.7 Market Investment Scenario Strategic Recommendations Analysis 4 Value Chain of the Help Desk Software Market 4.1 Value Chain Status 4.2 Upstream Raw Material Analysis 4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type) 4.4 Distributors/Traders 4.5 Downstream Major Customer Analysis (by Region) 5 Global Help Desk Software Market-Segmentation by Type 5.1 On-Premise 5.2 Cloud-Based 6 Global Help Desk Software Market-Segmentation by Application 6.1 Government 6.2 Finance Industry 6.3 Medical Care 6.4 Hotels 6.5 Other 7 Global Help Desk Software Market-Segmentation by Marketing Channel 7.1 Traditional Marketing Channel (Offline) 7.2 Online Channel 8 Competitive Intelligence – Company Profiles 8.1 01 Communique, Inc 8.1.1 01 Communique, Inc Profile 8.1.2 01 Communique, Inc Sales, Growth Rate and Global Market Share from 2014-2019E 8.1.3 01 Communique, Inc Product/Solution Launches and Enhancements Analysis 8.1.4 01 Communique, Inc Business Overview/Recent Development/Acquisitions 8.2 Quality Unit, LLC 8.2.1 Quality Unit, LLC Profile 8.2.2 Quality Unit, LLC Sales, Growth Rate and Global Market Share from 2014-2019E 8.2.3 Quality Unit, LLC Product/Solution Launches and Enhancements Analysis 8.2.4 Quality Unit, LLC Business Overview/Recent Development/Acquisitions 8.3 Spiceworks Inc 8.3.1 Spiceworks Inc Profile 8.3.2 Spiceworks Inc Sales, Growth Rate and Global Market Share from 2014-2019E 8.3.3 Spiceworks Inc Product/Solution Launches and Enhancements Analysis 8.3.4 Spiceworks Inc Business Overview/Recent Development/Acquisitions 8.4 ZOHO Corporation 8.4.1 ZOHO Corporation Profile 8.4.2 ZOHO Corporation Sales, Growth Rate and Global Market Share from 2014-2019E 8.4.3 ZOHO Corporation Product/Solution Launches and Enhancements Analysis 8.4.4 ZOHO Corporation Business Overview/Recent Development/Acquisitions 8.5 Klemen Stirn 8.5.1 Klemen Stirn Profile 8.5.2 Klemen Stirn Sales, Growth Rate and Global Market Share from 2014-2019E 8.5.3 Klemen Stirn Product/Solution Launches and Enhancements Analysis 8.5.4 Klemen Stirn Business Overview/Recent Development/Acquisitions 8.6 ActiveCampaign 8.6.1 ActiveCampaign Profile 8.6.2 ActiveCampaign Sales, Growth Rate and Global Market Share from 2014-2019E 8.6.3 ActiveCampaign Product/Solution Launches and Enhancements Analysis 8.6.4 ActiveCampaign Business Overview/Recent Development/Acquisitions 8.7 Advanced Software Products Group, Inc 8.7.1 Advanced Software Products Group, Inc Profile 8.7.2 Advanced Software Products Group, Inc Sales, Growth Rate and Global Market Share from 2014-2019E 8.7.3 Advanced Software Products Group, Inc Product/Solution Launches and Enhancements Analysis 8.7.4 Advanced Software Products Group, Inc Business Overview/Recent Development/Acquisitions 8.8 SysAid 8.8.1 SysAid Profile 8.8.2 SysAid Sales, Growth Rate and Global Market Share from 2014-2019E 8.8.3 SysAid Product/Solution Launches and Enhancements Analysis 8.8.4 SysAid Business Overview/Recent Development/Acquisitions 8.9 Aeroprise 8.9.1 Aeroprise Profile 8.9.2 Aeroprise Sales, Growth Rate and Global Market Share from 2014-2019E 8.9.3 Aeroprise Product/Solution Launches and Enhancements Analysis 8.9.4 Aeroprise Business Overview/Recent Development/Acquisitions 8.10 zendesk 8.10.1 zendesk Profile 8.10.2 zendesk Sales, Growth Rate and Global Market Share from 2014-2019E 8.10.3 zendesk Product/Solution Launches and Enhancements Analysis 8.10.4 zendesk Business Overview/Recent Development/Acquisitions 8.11 Abacus Systems Pty Ltd 8.11.1 Abacus Systems Pty Ltd Profile 8.11.2 Abacus Systems Pty Ltd Sales, Growth Rate and Global Market Share from 2014-2019E 8.11.3 Abacus Systems Pty Ltd Product/Solution Launches and Enhancements Analysis 8.11.4 Abacus Systems Pty Ltd Business Overview/Recent Development/Acquisitions 8.12 salesforce.com, inc 8.12.1 salesforce.com, inc Profile 8.12.2 salesforce.com, inc Sales, Growth Rate and Global Market Share from 2014-2019E 8.12.3 salesforce.com, inc Product/Solution Launches and Enhancements Analysis 8.12.4 salesforce.com, inc Business Overview/Recent Development/Acquisitions 8.13 247NetSystems (ASP) 8.13.1 247NetSystems (ASP) Profile 8.13.2 247NetSystems (ASP) Sales, Growth Rate and Global Market Share from 2014-2019E 8.13.3 247NetSystems (ASP) Product/Solution Launches and Enhancements Analysis 8.13.4 247NetSystems (ASP) Business Overview/Recent Development/Acquisitions 9 Global Help Desk Software Market-Segmentation by Geography 10 North America 10.1 North America Help Desk Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 10.2 North America Help Desk Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 10.3 North America Help Desk Software Production Analysis from 2014-2019E 10.4 North America Help Desk Software Consumption Analysis from 2014-2019E 10.5 North America Help Desk Software Import and Export from 2014-2019E 10.6 North America Help Desk Software Value, Production and Market Share by Type (2014-2019E) 10.7 North America Help Desk Software Consumption, Value and Market Share by Application (2014-2019E) 10.8 North America Help Desk Software by Country (United States, Canada) 10.8.1 North America Help Desk Software Sales by Country (2014-2019E) 10.8.2 North America Help Desk Software Consumption Value by Country (2014-2019E) 10.9 North America Help Desk Software Market PEST Analysis 11 Europe 11.1 Europe Help Desk Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 11.2 Europe Help Desk Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 11.3 Europe Help Desk Software Production Analysis from 2014-2019E 11.4 Europe Help Desk Software Consumption Analysis from 2014-2019E 11.5 Europe Help Desk Software Import and Export from 2014-2019E 11.6 Europe Help Desk Software Value, Production and Market Share by Type (2014-2019E) 11.7 Europe Help Desk Software Consumption, Value and Market Share by Application (2014-2019E) 11.8 Europe Help Desk Software by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium) 11.8.1 Europe Help Desk Software Sales by Country (2014-2019E) 11.8.2 Europe Help Desk Software Consumption Value by Country (2014-2019E) 11.9 Europe Help Desk Software Market PEST Analysis 12 Asia-Pacific 12.1 Asia-Pacific Help Desk Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 12.2 Asia-Pacific Help Desk Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 12.3 Asia-Pacific Help Desk Software Production Analysis from 2014-2019E 12.4 Asia-Pacific Help Desk Software Consumption Analysis from 2014-2019E 12.5 Asia-Pacific Help Desk Software Import and Export from 2014-2019E 12.6 Asia-Pacific Help Desk Software Value, Production and Market Share by Type (2014-2019E) 12.7 Asia-Pacific Help Desk Software Consumption, Value and Market Share by Application (2014-2019E) 12.8 Asia-Pacific Help Desk Software by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia) 12.8.1 Asia-Pacific Help Desk Software Sales by Country (2014-2019E) 12.8.2 Asia-Pacific Help Desk Software Consumption Value by Country (2014-2019E) 12.9 Asia-Pacific Help Desk Software Market PEST Analysis 13 Latin America 13.1 Latin America Help Desk Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 13.2 Latin America Help Desk Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 13.3 Latin America Help Desk Software Production Analysis from 2014-2019E 13.4 Latin America Help Desk Software Consumption Analysis from 2014-2019E 13.5 Latin America Help Desk Software Import and Export from 2014-2019E 13.6 Latin America Help Desk Software Value, Production and Market Share by Type (2014-2019E) 13.7 Latin America Help Desk Software Consumption, Value and Market Share by Application (2014-2019E) 13.8 Latin America Help Desk Software by Country (Brazil, Mexico, Argentina, Columbia, Chile) 13.8.1 Latin America Help Desk Software Sales by Country (2014-2019E) 13.8.2 Latin America Help Desk Software Consumption Value by Country (2014-2019E) 13.9 Latin America Help Desk Software Market PEST Analysis 14 Middle East & Africa 14.1 Middle East & Africa Help Desk Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 14.2 Middle East & Africa Help Desk Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 14.3 Middle East & Africa Help Desk Software Production Analysis from 2014-2019E 14.4 Middle East & Africa Help Desk Software Consumption Analysis from 2014-2019E 14.5 Middle East & Africa Help Desk Software Import and Export from 2014-2019E 14.6 Middle East & Africa Help Desk Software Value, Production and Market Share by Type (2014-2019E) 14.7 Middle East & Africa Help Desk Software Consumption, Value and Market Share by Application (2014-2019E) 14.8 Middle East & Africa Help Desk Software by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa) 14.8.1 Middle East & Africa Help Desk Software Sales by Country (2014-2019E) 14.8.2 Middle East & Africa Help Desk Software Consumption Value by Country (2014-2019E) 14.9 Middle East & Africa Help Desk Software Market PEST Analysis 15 Future Forecast of the Global Help Desk Software Market from 2018-2026 15.1 Future Forecast of the Global Help Desk Software Market from 2019-2026 Segment by Region 15.2 Global Help Desk Software Production and Growth Rate Forecast by Type (2019-2026) 15.3 Global Help Desk Software Consumption and Growth Rate Forecast by Application (2019-2026) 16 Appendix 16.1 Methodology 16.2 Research Data Source

List of Tables and Figures Global Help Desk Software Market Value ($) and Growth Rate of Help Desk Software from 2014-2026 Global Help Desk Software Production and Growth Rate Segment by Product Type from 2014-2026F Global Help Desk Software Consumption and Growth Rate Segment by Application from 2014-2019E Figure Help Desk Software Picture Table Product Specifications of Help Desk Software Table Driving Factors for this Market Table Industry News of Help Desk Software Market Figure Value Chain Status of Help Desk Software Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type) Table Distributors/Traders Table Downstream Major Customer Analysis (by Region, by Preference) Table Global Help Desk Software Production and Growth Rate Segment by Product Type from 2014-2019E Table Global Help Desk Software Value ($) and Growth Rate Segment by Product Type from 2014-2019E Figure On-Premise of Help Desk Software Figure Cloud-Based of Help Desk Software Table Global Help Desk Software Consumption and Growth Rate Segment by Application from 2014-2019E Table Global Help Desk Software Value ($) and Growth Rate Segment by Application from 2014-2019E Figure Government of Help Desk Software Figure Finance Industry of Help Desk Software Figure Medical Care of Help Desk Software Figure Hotels of Help Desk Software Figure Other of Help Desk Software Table Global Help Desk Software Consumption and Growth Rate Segment by Marketing Channel from 2014-2019E Table Global Help Desk Software Value ($) and Growth Rate Segment by Marketing Channel from 2014-2019E Figure Traditional Marketing Channel (Offline) of Help Desk Software Figure Online Channel of Help Desk Software Table 01 Communique, Inc Profile (Company Name, Plants Distribution, Sales Region) Figure 01 Communique, Inc Sales and Growth Rate from 2014-2019E Figure 01 Communique, Inc Revenue ($) and Global Market Share from 2014-2019E Table 01 Communique, Inc Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Quality Unit, LLC Profile (Company Name, Plants Distribution, Sales Region) Figure Quality Unit, LLC Sales and Growth Rate from 2014-2019E Figure Quality Unit, LLC Revenue ($) and Global Market Share from 2014-2019E Table Quality Unit, LLC Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Spiceworks Inc Profile (Company Name, Plants Distribution, Sales Region) Figure Spiceworks Inc Sales and Growth Rate from 2014-2019E Figure Spiceworks Inc Revenue ($) and Global Market Share from 2014-2019E Table Spiceworks Inc Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table ZOHO Corporation Profile (Company Name, Plants Distribution, Sales Region) Figure ZOHO Corporation Sales and Growth Rate from 2014-2019E Figure ZOHO Corporation Revenue ($) and Global Market Share from 2014-2019E Table ZOHO Corporation Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Klemen Stirn Profile (Company Name, Plants Distribution, Sales Region) Figure Klemen Stirn Sales and Growth Rate from 2014-2019E Figure Klemen Stirn Revenue ($) and Global Market Share from 2014-2019E Table Klemen Stirn Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table ActiveCampaign Profile (Company Name, Plants Distribution, Sales Region) Figure ActiveCampaign Sales and Growth Rate from 2014-2019E Figure ActiveCampaign Revenue ($) and Global Market Share from 2014-2019E Table ActiveCampaign Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Advanced Software Products Group, Inc Profile (Company Name, Plants Distribution, Sales Region) Figure Advanced Software Products Group, Inc Sales and Growth Rate from 2014-2019E Figure Advanced Software Products Group, Inc Revenue ($) and Global Market Share from 2014-2019E Table Advanced Software Products Group, Inc Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table SysAid Profile (Company Name, Plants Distribution, Sales Region) Figure SysAid Sales and Growth Rate from 2014-2019E Figure SysAid Revenue ($) and Global Market Share from 2014-2019E Table SysAid Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Aeroprise Profile (Company Name, Plants Distribution, Sales Region) Figure Aeroprise Sales and Growth Rate from 2014-2019E Figure Aeroprise Revenue ($) and Global Market Share from 2014-2019E Table Aeroprise Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table zendesk Profile (Company Name, Plants Distribution, Sales Region) Figure zendesk Sales and Growth Rate from 2014-2019E Figure zendesk Revenue ($) and Global Market Share from 2014-2019E Table zendesk Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Abacus Systems Pty Ltd Profile (Company Name, Plants Distribution, Sales Region) Figure Abacus Systems Pty Ltd Sales and Growth Rate from 2014-2019E Figure Abacus Systems Pty Ltd Revenue ($) and Global Market Share from 2014-2019E Table Abacus Systems Pty Ltd Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table salesforce.com, inc Profile (Company Name, Plants Distribution, Sales Region) Figure salesforce.com, inc Sales and Growth Rate from 2014-2019E Figure salesforce.com, inc Revenue ($) and Global Market Share from 2014-2019E Table salesforce.com, inc Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table 247NetSystems (ASP) Profile (Company Name, Plants Distribution, Sales Region) Figure 247NetSystems (ASP) Sales and Growth Rate from 2014-2019E Figure 247NetSystems (ASP) Revenue ($) and Global Market Share from 2014-2019E Table 247NetSystems (ASP) Help Desk Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Global Help Desk Software Production Value ($) by Region from 2014-2019E Table Global Help Desk Software Production Value Share by Region from 2014-2019E Table Global Help Desk Software Production by Region from 2014-2019E Table Global Help Desk Software Consumption Value ($) by Region from 2014-2019E Table Global Help Desk Software Consumption by Region from 2014-2019E Table North America Help Desk Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table North America Help Desk Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table North America Help Desk Software Import and Export from 2014-2019E Table North America Help Desk Software Value ($) by Type (2014-2019E) Table North America Help Desk Software Production by Type (2014-2019E) Table North America Help Desk Software Consumption by Application (2014-2019E) Table North America Help Desk Software Consumption by Country (2014-2019E) Table North America Help Desk Software Consumption Value ($) by Country (2014-2019E) Figure North America Help Desk Software Market PEST Analysis Table Europe Help Desk Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Europe Help Desk Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Europe Help Desk Software Import and Export from 2014-2019E Table Europe Help Desk Software Value ($) by Type (2014-2019E) Table Europe Help Desk Software Production by Type (2014-2019E) Table Europe Help Desk Software Consumption by Application (2014-2019E) Table Europe Help Desk Software Consumption by Country (2014-2019E) Table Europe Help Desk Software Consumption Value ($) by Country (2014-2019E) Figure Europe Help Desk Software Market PEST Analysis Table Asia-Pacific Help Desk Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Asia-Pacific Help Desk Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Asia-Pacific Help Desk Software Import and Export from 2014-2019E Table Asia-Pacific Help Desk Software Value ($) by Type (2014-2019E) Table Asia-Pacific Help Desk Software Production by Type (2014-2019E) Table Asia-Pacific Help Desk Software Consumption by Application (2014-2019E) Table Asia-Pacific Help Desk Software Consumption by Country (2014-2019E) Table Asia-Pacific Help Desk Software Consumption Value ($) by Country (2014-2019E) Figure Asia-Pacific Help Desk Software Market PEST Analysis Table Latin America Help Desk Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Latin America Help Desk Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Latin America Help Desk Software Import and Export from 2014-2019E Table Latin America Help Desk Software Value ($) by Type (2014-2019E) Table Latin America Help Desk Software Production by Type (2014-2019E) Table Latin America Help Desk Software Consumption by Application (2014-2019E) Table Latin America Help Desk Software Consumption by Country (2014-2019E) Table Latin America Help Desk Software Consumption Value ($) by Country (2014-2019E) Figure Latin America Help Desk Software Market PEST Analysis Table Middle East & Africa Help Desk Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Middle East & Africa Help Desk Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Middle East & Africa Help Desk Software Import and Export from 2014-2019E Table Middle East & Africa Help Desk Software Value ($) by Type (2014-2019E) Table Middle East & Africa Help Desk Software Production by Type (2014-2019E) Table Middle East & Africa Help Desk Software Consumption by Application (2014-2019E) Table Middle East & Africa Help Desk Software Consumption by Country (2014-2019E) Table Middle East & Africa Help Desk Software Consumption Value ($) by Country (2014-2019E) Figure Middle East & Africa Help Desk Software Market PEST Analysis Table Global Help Desk Software Value ($) and Growth Rate Forecast by Region (2018-2026) Table Global Help Desk Software Production and Growth Rate Forecast by Region (2019-2026) Table Global Help Desk Software Consumption and Growth Rate Forecast by Region (2019-2026) Table Global Help Desk Software Production and Growth Rate Forecast by Type (2019-2026) Table Global Help Desk Software Consumption and Growth Rate Forecast by Application (2019-2026)