Table of Content 1 Introduction 1.1 Objective of the Study 1.2 Definition of the Market 1.3 Market Scope 1.3.1 Market Segment by Type, Application and Marketing Channel 1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa) 1.4 Years Considered for the Study (2014-2026) 1.5 Currency Considered (U.S. Dollar) 1.6 Stakeholders 2 Key Findings of the Study 3 Market Dynamics 3.1 Driving Factors for this Market 3.2 Factors Challenging the Market 3.3 Opportunities of the Global Social Customer Relationship Management (CRM) Software Market (Regions, Growing/Emerging Downstream Market Analysis) 3.4 Technological and Market Developments in the Social Customer Relationship Management (CRM) Software Market 3.5 Industry News by Region 3.6 Regulatory Scenario by Region/Country 3.7 Market Investment Scenario Strategic Recommendations Analysis 4 Value Chain of the Social Customer Relationship Management (CRM) Software Market 4.1 Value Chain Status 4.2 Upstream Raw Material Analysis 4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type) 4.4 Distributors/Traders 4.5 Downstream Major Customer Analysis (by Region) 5 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Type 5.1 Cloud-based 5.2 On-premises 6 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Application 6.1 SMEs 6.2 Large Enterprises 7 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Marketing Channel 7.1 Traditional Marketing Channel (Offline) 7.2 Online Channel 8 Competitive Intelligence – Company Profiles 8.1 Salesforce 8.1.1 Salesforce Profile 8.1.2 Salesforce Sales, Growth Rate and Global Market Share from 2014-2019E 8.1.3 Salesforce Product/Solution Launches and Enhancements Analysis 8.1.4 Salesforce Business Overview/Recent Development/Acquisitions 8.2 Pegasystems 8.2.1 Pegasystems Profile 8.2.2 Pegasystems Sales, Growth Rate and Global Market Share from 2014-2019E 8.2.3 Pegasystems Product/Solution Launches and Enhancements Analysis 8.2.4 Pegasystems Business Overview/Recent Development/Acquisitions 8.3 Lithium 8.3.1 Lithium Profile 8.3.2 Lithium Sales, Growth Rate and Global Market Share from 2014-2019E 8.3.3 Lithium Product/Solution Launches and Enhancements Analysis 8.3.4 Lithium Business Overview/Recent Development/Acquisitions 8.4 IBM 8.4.1 IBM Profile 8.4.2 IBM Sales, Growth Rate and Global Market Share from 2014-2019E 8.4.3 IBM Product/Solution Launches and Enhancements Analysis 8.4.4 IBM Business Overview/Recent Development/Acquisitions 8.5 Oracle 8.5.1 Oracle Profile 8.5.2 Oracle Sales, Growth Rate and Global Market Share from 2014-2019E 8.5.3 Oracle Product/Solution Launches and Enhancements Analysis 8.5.4 Oracle Business Overview/Recent Development/Acquisitions 8.6 Sap 8.6.1 Sap Profile 8.6.2 Sap Sales, Growth Rate and Global Market Share from 2014-2019E 8.6.3 Sap Product/Solution Launches and Enhancements Analysis 8.6.4 Sap Business Overview/Recent Development/Acquisitions 8.7 Netsuite 8.7.1 Netsuite Profile 8.7.2 Netsuite Sales, Growth Rate and Global Market Share from 2014-2019E 8.7.3 Netsuite Product/Solution Launches and Enhancements Analysis 8.7.4 Netsuite Business Overview/Recent Development/Acquisitions 8.8 Microsoft 8.8.1 Microsoft Profile 8.8.2 Microsoft Sales, Growth Rate and Global Market Share from 2014-2019E 8.8.3 Microsoft Product/Solution Launches and Enhancements Analysis 8.8.4 Microsoft Business Overview/Recent Development/Acquisitions 8.9 SugarCRM 8.9.1 SugarCRM Profile 8.9.2 SugarCRM Sales, Growth Rate and Global Market Share from 2014-2019E 8.9.3 SugarCRM Product/Solution Launches and Enhancements Analysis 8.9.4 SugarCRM Business Overview/Recent Development/Acquisitions 8.10 Jive Software 8.10.1 Jive Software Profile 8.10.2 Jive Software Sales, Growth Rate and Global Market Share from 2014-2019E 8.10.3 Jive Software Product/Solution Launches and Enhancements Analysis 8.10.4 Jive Software Business Overview/Recent Development/Acquisitions 9 Global Social Customer Relationship Management (CRM) Software Market-Segmentation by Geography 10 North America 10.1 North America Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 10.2 North America Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 10.3 North America Social Customer Relationship Management (CRM) Software Production Analysis from 2014-2019E 10.4 North America Social Customer Relationship Management (CRM) Software Consumption Analysis from 2014-2019E 10.5 North America Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E 10.6 North America Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2014-2019E) 10.7 North America Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2014-2019E) 10.8 North America Social Customer Relationship Management (CRM) Software by Country (United States, Canada) 10.8.1 North America Social Customer Relationship Management (CRM) Software Sales by Country (2014-2019E) 10.8.2 North America Social Customer Relationship Management (CRM) Software Consumption Value by Country (2014-2019E) 10.9 North America Social Customer Relationship Management (CRM) Software Market PEST Analysis 11 Europe 11.1 Europe Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 11.2 Europe Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 11.3 Europe Social Customer Relationship Management (CRM) Software Production Analysis from 2014-2019E 11.4 Europe Social Customer Relationship Management (CRM) Software Consumption Analysis from 2014-2019E 11.5 Europe Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E 11.6 Europe Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2014-2019E) 11.7 Europe Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2014-2019E) 11.8 Europe Social Customer Relationship Management (CRM) Software by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium) 11.8.1 Europe Social Customer Relationship Management (CRM) Software Sales by Country (2014-2019E) 11.8.2 Europe Social Customer Relationship Management (CRM) Software Consumption Value by Country (2014-2019E) 11.9 Europe Social Customer Relationship Management (CRM) Software Market PEST Analysis 12 Asia-Pacific 12.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 12.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 12.3 Asia-Pacific Social Customer Relationship Management (CRM) Software Production Analysis from 2014-2019E 12.4 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption Analysis from 2014-2019E 12.5 Asia-Pacific Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E 12.6 Asia-Pacific Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2014-2019E) 12.7 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2014-2019E) 12.8 Asia-Pacific Social Customer Relationship Management (CRM) Software by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia) 12.8.1 Asia-Pacific Social Customer Relationship Management (CRM) Software Sales by Country (2014-2019E) 12.8.2 Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption Value by Country (2014-2019E) 12.9 Asia-Pacific Social Customer Relationship Management (CRM) Software Market PEST Analysis 13 Latin America 13.1 Latin America Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 13.2 Latin America Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 13.3 Latin America Social Customer Relationship Management (CRM) Software Production Analysis from 2014-2019E 13.4 Latin America Social Customer Relationship Management (CRM) Software Consumption Analysis from 2014-2019E 13.5 Latin America Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E 13.6 Latin America Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2014-2019E) 13.7 Latin America Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2014-2019E) 13.8 Latin America Social Customer Relationship Management (CRM) Software by Country (Brazil, Mexico, Argentina, Columbia, Chile) 13.8.1 Latin America Social Customer Relationship Management (CRM) Software Sales by Country (2014-2019E) 13.8.2 Latin America Social Customer Relationship Management (CRM) Software Consumption Value by Country (2014-2019E) 13.9 Latin America Social Customer Relationship Management (CRM) Software Market PEST Analysis 14 Middle East & Africa 14.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 14.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 14.3 Middle East & Africa Social Customer Relationship Management (CRM) Software Production Analysis from 2014-2019E 14.4 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption Analysis from 2014-2019E 14.5 Middle East & Africa Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E 14.6 Middle East & Africa Social Customer Relationship Management (CRM) Software Value, Production and Market Share by Type (2014-2019E) 14.7 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption, Value and Market Share by Application (2014-2019E) 14.8 Middle East & Africa Social Customer Relationship Management (CRM) Software by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa) 14.8.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Sales by Country (2014-2019E) 14.8.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption Value by Country (2014-2019E) 14.9 Middle East & Africa Social Customer Relationship Management (CRM) Software Market PEST Analysis 15 Future Forecast of the Global Social Customer Relationship Management (CRM) Software Market from 2018-2026 15.1 Future Forecast of the Global Social Customer Relationship Management (CRM) Software Market from 2019-2026 Segment by Region 15.2 Global Social Customer Relationship Management (CRM) Software Production and Growth Rate Forecast by Type (2019-2026) 15.3 Global Social Customer Relationship Management (CRM) Software Consumption and Growth Rate Forecast by Application (2019-2026) 16 Appendix 16.1 Methodology 16.2 Research Data Source

List of Tables and Figures Global Social Customer Relationship Management (CRM) Software Market Value ($) and Growth Rate of Social Customer Relationship Management (CRM) Software from 2014-2026 Global Social Customer Relationship Management (CRM) Software Production and Growth Rate Segment by Product Type from 2014-2026F Global Social Customer Relationship Management (CRM) Software Consumption and Growth Rate Segment by Application from 2014-2019E Figure Social Customer Relationship Management (CRM) Software Picture Table Product Specifications of Social Customer Relationship Management (CRM) Software Table Driving Factors for this Market Table Industry News of Social Customer Relationship Management (CRM) Software Market Figure Value Chain Status of Social Customer Relationship Management (CRM) Software Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type) Table Distributors/Traders Table Downstream Major Customer Analysis (by Region, by Preference) Table Global Social Customer Relationship Management (CRM) Software Production and Growth Rate Segment by Product Type from 2014-2019E Table Global Social Customer Relationship Management (CRM) Software Value ($) and Growth Rate Segment by Product Type from 2014-2019E Figure Cloud-based of Social Customer Relationship Management (CRM) Software Figure On-premises of Social Customer Relationship Management (CRM) Software Table Global Social Customer Relationship Management (CRM) Software Consumption and Growth Rate Segment by Application from 2014-2019E Table Global Social Customer Relationship Management (CRM) Software Value ($) and Growth Rate Segment by Application from 2014-2019E Figure SMEs of Social Customer Relationship Management (CRM) Software Figure Large Enterprises of Social Customer Relationship Management (CRM) Software Table Global Social Customer Relationship Management (CRM) Software Consumption and Growth Rate Segment by Marketing Channel from 2014-2019E Table Global Social Customer Relationship Management (CRM) Software Value ($) and Growth Rate Segment by Marketing Channel from 2014-2019E Figure Traditional Marketing Channel (Offline) of Social Customer Relationship Management (CRM) Software Figure Online Channel of Social Customer Relationship Management (CRM) Software Table Salesforce Profile (Company Name, Plants Distribution, Sales Region) Figure Salesforce Sales and Growth Rate from 2014-2019E Figure Salesforce Revenue ($) and Global Market Share from 2014-2019E Table Salesforce Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Pegasystems Profile (Company Name, Plants Distribution, Sales Region) Figure Pegasystems Sales and Growth Rate from 2014-2019E Figure Pegasystems Revenue ($) and Global Market Share from 2014-2019E Table Pegasystems Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Lithium Profile (Company Name, Plants Distribution, Sales Region) Figure Lithium Sales and Growth Rate from 2014-2019E Figure Lithium Revenue ($) and Global Market Share from 2014-2019E Table Lithium Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table IBM Profile (Company Name, Plants Distribution, Sales Region) Figure IBM Sales and Growth Rate from 2014-2019E Figure IBM Revenue ($) and Global Market Share from 2014-2019E Table IBM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Oracle Profile (Company Name, Plants Distribution, Sales Region) Figure Oracle Sales and Growth Rate from 2014-2019E Figure Oracle Revenue ($) and Global Market Share from 2014-2019E Table Oracle Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Sap Profile (Company Name, Plants Distribution, Sales Region) Figure Sap Sales and Growth Rate from 2014-2019E Figure Sap Revenue ($) and Global Market Share from 2014-2019E Table Sap Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Netsuite Profile (Company Name, Plants Distribution, Sales Region) Figure Netsuite Sales and Growth Rate from 2014-2019E Figure Netsuite Revenue ($) and Global Market Share from 2014-2019E Table Netsuite Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Microsoft Profile (Company Name, Plants Distribution, Sales Region) Figure Microsoft Sales and Growth Rate from 2014-2019E Figure Microsoft Revenue ($) and Global Market Share from 2014-2019E Table Microsoft Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table SugarCRM Profile (Company Name, Plants Distribution, Sales Region) Figure SugarCRM Sales and Growth Rate from 2014-2019E Figure SugarCRM Revenue ($) and Global Market Share from 2014-2019E Table SugarCRM Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Jive Software Profile (Company Name, Plants Distribution, Sales Region) Figure Jive Software Sales and Growth Rate from 2014-2019E Figure Jive Software Revenue ($) and Global Market Share from 2014-2019E Table Jive Software Social Customer Relationship Management (CRM) Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Global Social Customer Relationship Management (CRM) Software Production Value ($) by Region from 2014-2019E Table Global Social Customer Relationship Management (CRM) Software Production Value Share by Region from 2014-2019E Table Global Social Customer Relationship Management (CRM) Software Production by Region from 2014-2019E Table Global Social Customer Relationship Management (CRM) Software Consumption Value ($) by Region from 2014-2019E Table Global Social Customer Relationship Management (CRM) Software Consumption by Region from 2014-2019E Table North America Social Customer Relationship Management (CRM) Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table North America Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table North America Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E Table North America Social Customer Relationship Management (CRM) Software Value ($) by Type (2014-2019E) Table North America Social Customer Relationship Management (CRM) Software Production by Type (2014-2019E) Table North America Social Customer Relationship Management (CRM) Software Consumption by Application (2014-2019E) Table North America Social Customer Relationship Management (CRM) Software Consumption by Country (2014-2019E) Table North America Social Customer Relationship Management (CRM) Software Consumption Value ($) by Country (2014-2019E) Figure North America Social Customer Relationship Management (CRM) Software Market PEST Analysis Table Europe Social Customer Relationship Management (CRM) Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Europe Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Europe Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E Table Europe Social Customer Relationship Management (CRM) Software Value ($) by Type (2014-2019E) Table Europe Social Customer Relationship Management (CRM) Software Production by Type (2014-2019E) Table Europe Social Customer Relationship Management (CRM) Software Consumption by Application (2014-2019E) Table Europe Social Customer Relationship Management (CRM) Software Consumption by Country (2014-2019E) Table Europe Social Customer Relationship Management (CRM) Software Consumption Value ($) by Country (2014-2019E) Figure Europe Social Customer Relationship Management (CRM) Software Market PEST Analysis Table Asia-Pacific Social Customer Relationship Management (CRM) Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Asia-Pacific Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E Table Asia-Pacific Social Customer Relationship Management (CRM) Software Value ($) by Type (2014-2019E) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Production by Type (2014-2019E) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption by Application (2014-2019E) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption by Country (2014-2019E) Table Asia-Pacific Social Customer Relationship Management (CRM) Software Consumption Value ($) by Country (2014-2019E) Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Market PEST Analysis Table Latin America Social Customer Relationship Management (CRM) Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Latin America Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Latin America Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E Table Latin America Social Customer Relationship Management (CRM) Software Value ($) by Type (2014-2019E) Table Latin America Social Customer Relationship Management (CRM) Software Production by Type (2014-2019E) Table Latin America Social Customer Relationship Management (CRM) Software Consumption by Application (2014-2019E) Table Latin America Social Customer Relationship Management (CRM) Software Consumption by Country (2014-2019E) Table Latin America Social Customer Relationship Management (CRM) Software Consumption Value ($) by Country (2014-2019E) Figure Latin America Social Customer Relationship Management (CRM) Software Market PEST Analysis Table Middle East & Africa Social Customer Relationship Management (CRM) Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Middle East & Africa Social Customer Relationship Management (CRM) Software Import and Export from 2014-2019E Table Middle East & Africa Social Customer Relationship Management (CRM) Software Value ($) by Type (2014-2019E) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Production by Type (2014-2019E) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption by Application (2014-2019E) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption by Country (2014-2019E) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Consumption Value ($) by Country (2014-2019E) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Market PEST Analysis Table Global Social Customer Relationship Management (CRM) Software Value ($) and Growth Rate Forecast by Region (2018-2026) Table Global Social Customer Relationship Management (CRM) Software Production and Growth Rate Forecast by Region (2019-2026) Table Global Social Customer Relationship Management (CRM) Software Consumption and Growth Rate Forecast by Region (2019-2026) Table Global Social Customer Relationship Management (CRM) Software Production and Growth Rate Forecast by Type (2019-2026) Table Global Social Customer Relationship Management (CRM) Software Consumption and Growth Rate Forecast by Application (2019-2026)