Table of Content 1 Introduction 1.1 Objective of the Study 1.2 Definition of the Market 1.3 Market Scope 1.3.1 Market Segment by Type, Application and Marketing Channel 1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa) 1.4 Years Considered for the Study (2014-2026) 1.5 Currency Considered (U.S. Dollar) 1.6 Stakeholders 2 Key Findings of the Study 3 Market Dynamics 3.1 Driving Factors for this Market 3.2 Factors Challenging the Market 3.3 Opportunities of the Global Customer Care BPO Market (Regions, Growing/Emerging Downstream Market Analysis) 3.4 Technological and Market Developments in the Customer Care BPO Market 3.5 Industry News by Region 3.6 Regulatory Scenario by Region/Country 3.7 Market Investment Scenario Strategic Recommendations Analysis 4 Value Chain of the Customer Care BPO Market 4.1 Value Chain Status 4.2 Upstream Raw Material Analysis 4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type) 4.4 Distributors/Traders 4.5 Downstream Major Customer Analysis (by Region) 5 Global Customer Care BPO Market-Segmentation by Type 5.1 On-Premise CCO 5.2 Cloud-based CCO 6 Global Customer Care BPO Market-Segmentation by Application 6.1 Consumer Electronics 6.2 Telecom & IT 6.3 BFSI 6.4 Healthcare & Life Sciences 6.5 Government & Public 6.6 Others 7 Global Customer Care BPO Market-Segmentation by Marketing Channel 7.1 Traditional Marketing Channel (Offline) 7.2 Online Channel 8 Competitive Intelligence – Company Profiles 8.1 Convergys 8.1.1 Convergys Profile 8.1.2 Convergys Sales, Growth Rate and Global Market Share from 2014-2019E 8.1.3 Convergys Product/Solution Launches and Enhancements Analysis 8.1.4 Convergys Business Overview/Recent Development/Acquisitions 8.2 Taskus 8.2.1 Taskus Profile 8.2.2 Taskus Sales, Growth Rate and Global Market Share from 2014-2019E 8.2.3 Taskus Product/Solution Launches and Enhancements Analysis 8.2.4 Taskus Business Overview/Recent Development/Acquisitions 8.3 Fusion 8.3.1 Fusion Profile 8.3.2 Fusion Sales, Growth Rate and Global Market Share from 2014-2019E 8.3.3 Fusion Product/Solution Launches and Enhancements Analysis 8.3.4 Fusion Business Overview/Recent Development/Acquisitions 8.4 SYNNEX 8.4.1 SYNNEX Profile 8.4.2 SYNNEX Sales, Growth Rate and Global Market Share from 2014-2019E 8.4.3 SYNNEX Product/Solution Launches and Enhancements Analysis 8.4.4 SYNNEX Business Overview/Recent Development/Acquisitions 8.5 Sykes Enterprises 8.5.1 Sykes Enterprises Profile 8.5.2 Sykes Enterprises Sales, Growth Rate and Global Market Share from 2014-2019E 8.5.3 Sykes Enterprises Product/Solution Launches and Enhancements Analysis 8.5.4 Sykes Enterprises Business Overview/Recent Development/Acquisitions 8.6 Serco 8.6.1 Serco Profile 8.6.2 Serco Sales, Growth Rate and Global Market Share from 2014-2019E 8.6.3 Serco Product/Solution Launches and Enhancements Analysis 8.6.4 Serco Business Overview/Recent Development/Acquisitions 8.7 Alorica 8.7.1 Alorica Profile 8.7.2 Alorica Sales, Growth Rate and Global Market Share from 2014-2019E 8.7.3 Alorica Product/Solution Launches and Enhancements Analysis 8.7.4 Alorica Business Overview/Recent Development/Acquisitions 8.8 Sitel 8.8.1 Sitel Profile 8.8.2 Sitel Sales, Growth Rate and Global Market Share from 2014-2019E 8.8.3 Sitel Product/Solution Launches and Enhancements Analysis 8.8.4 Sitel Business Overview/Recent Development/Acquisitions 8.9 NTT DATA 8.9.1 NTT DATA Profile 8.9.2 NTT DATA Sales, Growth Rate and Global Market Share from 2014-2019E 8.9.3 NTT DATA Product/Solution Launches and Enhancements Analysis 8.9.4 NTT DATA Business Overview/Recent Development/Acquisitions 8.10 Atento 8.10.1 Atento Profile 8.10.2 Atento Sales, Growth Rate and Global Market Share from 2014-2019E 8.10.3 Atento Product/Solution Launches and Enhancements Analysis 8.10.4 Atento Business Overview/Recent Development/Acquisitions 8.11 TTEC 8.11.1 TTEC Profile 8.11.2 TTEC Sales, Growth Rate and Global Market Share from 2014-2019E 8.11.3 TTEC Product/Solution Launches and Enhancements Analysis 8.11.4 TTEC Business Overview/Recent Development/Acquisitions 8.12 Transcom 8.12.1 Transcom Profile 8.12.2 Transcom Sales, Growth Rate and Global Market Share from 2014-2019E 8.12.3 Transcom Product/Solution Launches and Enhancements Analysis 8.12.4 Transcom Business Overview/Recent Development/Acquisitions 8.13 TeleTech Holdings 8.13.1 TeleTech Holdings Profile 8.13.2 TeleTech Holdings Sales, Growth Rate and Global Market Share from 2014-2019E 8.13.3 TeleTech Holdings Product/Solution Launches and Enhancements Analysis 8.13.4 TeleTech Holdings Business Overview/Recent Development/Acquisitions 8.14 Infosys 8.14.1 Infosys Profile 8.14.2 Infosys Sales, Growth Rate and Global Market Share from 2014-2019E 8.14.3 Infosys Product/Solution Launches and Enhancements Analysis 8.14.4 Infosys Business Overview/Recent Development/Acquisitions 8.15 Bernard 8.15.1 Bernard Profile 8.15.2 Bernard Sales, Growth Rate and Global Market Share from 2014-2019E 8.15.3 Bernard Product/Solution Launches and Enhancements Analysis 8.15.4 Bernard Business Overview/Recent Development/Acquisitions 8.16 Premier BPO 8.16.1 Premier BPO Profile 8.16.2 Premier BPO Sales, Growth Rate and Global Market Share from 2014-2019E 8.16.3 Premier BPO Product/Solution Launches and Enhancements Analysis 8.16.4 Premier BPO Business Overview/Recent Development/Acquisitions 8.17 HKT Teleservices 8.17.1 HKT Teleservices Profile 8.17.2 HKT Teleservices Sales, Growth Rate and Global Market Share from 2014-2019E 8.17.3 HKT Teleservices Product/Solution Launches and Enhancements Analysis 8.17.4 HKT Teleservices Business Overview/Recent Development/Acquisitions 9 Global Customer Care BPO Market-Segmentation by Geography 10 North America 10.1 North America Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 10.2 North America Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 10.3 North America Customer Care BPO Production Analysis from 2014-2019E 10.4 North America Customer Care BPO Consumption Analysis from 2014-2019E 10.5 North America Customer Care BPO Import and Export from 2014-2019E 10.6 North America Customer Care BPO Value, Production and Market Share by Type (2014-2019E) 10.7 North America Customer Care BPO Consumption, Value and Market Share by Application (2014-2019E) 10.8 North America Customer Care BPO by Country (United States, Canada) 10.8.1 North America Customer Care BPO Sales by Country (2014-2019E) 10.8.2 North America Customer Care BPO Consumption Value by Country (2014-2019E) 10.9 North America Customer Care BPO Market PEST Analysis 11 Europe 11.1 Europe Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 11.2 Europe Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 11.3 Europe Customer Care BPO Production Analysis from 2014-2019E 11.4 Europe Customer Care BPO Consumption Analysis from 2014-2019E 11.5 Europe Customer Care BPO Import and Export from 2014-2019E 11.6 Europe Customer Care BPO Value, Production and Market Share by Type (2014-2019E) 11.7 Europe Customer Care BPO Consumption, Value and Market Share by Application (2014-2019E) 11.8 Europe Customer Care BPO by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium) 11.8.1 Europe Customer Care BPO Sales by Country (2014-2019E) 11.8.2 Europe Customer Care BPO Consumption Value by Country (2014-2019E) 11.9 Europe Customer Care BPO Market PEST Analysis 12 Asia-Pacific 12.1 Asia-Pacific Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 12.2 Asia-Pacific Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 12.3 Asia-Pacific Customer Care BPO Production Analysis from 2014-2019E 12.4 Asia-Pacific Customer Care BPO Consumption Analysis from 2014-2019E 12.5 Asia-Pacific Customer Care BPO Import and Export from 2014-2019E 12.6 Asia-Pacific Customer Care BPO Value, Production and Market Share by Type (2014-2019E) 12.7 Asia-Pacific Customer Care BPO Consumption, Value and Market Share by Application (2014-2019E) 12.8 Asia-Pacific Customer Care BPO by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia) 12.8.1 Asia-Pacific Customer Care BPO Sales by Country (2014-2019E) 12.8.2 Asia-Pacific Customer Care BPO Consumption Value by Country (2014-2019E) 12.9 Asia-Pacific Customer Care BPO Market PEST Analysis 13 Latin America 13.1 Latin America Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 13.2 Latin America Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 13.3 Latin America Customer Care BPO Production Analysis from 2014-2019E 13.4 Latin America Customer Care BPO Consumption Analysis from 2014-2019E 13.5 Latin America Customer Care BPO Import and Export from 2014-2019E 13.6 Latin America Customer Care BPO Value, Production and Market Share by Type (2014-2019E) 13.7 Latin America Customer Care BPO Consumption, Value and Market Share by Application (2014-2019E) 13.8 Latin America Customer Care BPO by Country (Brazil, Mexico, Argentina, Columbia, Chile) 13.8.1 Latin America Customer Care BPO Sales by Country (2014-2019E) 13.8.2 Latin America Customer Care BPO Consumption Value by Country (2014-2019E) 13.9 Latin America Customer Care BPO Market PEST Analysis 14 Middle East & Africa 14.1 Middle East & Africa Customer Care BPO Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 14.2 Middle East & Africa Customer Care BPO Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 14.3 Middle East & Africa Customer Care BPO Production Analysis from 2014-2019E 14.4 Middle East & Africa Customer Care BPO Consumption Analysis from 2014-2019E 14.5 Middle East & Africa Customer Care BPO Import and Export from 2014-2019E 14.6 Middle East & Africa Customer Care BPO Value, Production and Market Share by Type (2014-2019E) 14.7 Middle East & Africa Customer Care BPO Consumption, Value and Market Share by Application (2014-2019E) 14.8 Middle East & Africa Customer Care BPO by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa) 14.8.1 Middle East & Africa Customer Care BPO Sales by Country (2014-2019E) 14.8.2 Middle East & Africa Customer Care BPO Consumption Value by Country (2014-2019E) 14.9 Middle East & Africa Customer Care BPO Market PEST Analysis 15 Future Forecast of the Global Customer Care BPO Market from 2018-2026 15.1 Future Forecast of the Global Customer Care BPO Market from 2019-2026 Segment by Region 15.2 Global Customer Care BPO Production and Growth Rate Forecast by Type (2019-2026) 15.3 Global Customer Care BPO Consumption and Growth Rate Forecast by Application (2019-2026) 16 Appendix 16.1 Methodology 16.2 Research Data Source

List of Tables and Figures Global Customer Care BPO Market Value ($) and Growth Rate of Customer Care BPO from 2014-2026 Global Customer Care BPO Production and Growth Rate Segment by Product Type from 2014-2026F Global Customer Care BPO Consumption and Growth Rate Segment by Application from 2014-2019E Figure Customer Care BPO Picture Table Product Specifications of Customer Care BPO Table Driving Factors for this Market Table Industry News of Customer Care BPO Market Figure Value Chain Status of Customer Care BPO Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type) Table Distributors/Traders Table Downstream Major Customer Analysis (by Region, by Preference) Table Global Customer Care BPO Production and Growth Rate Segment by Product Type from 2014-2019E Table Global Customer Care BPO Value ($) and Growth Rate Segment by Product Type from 2014-2019E Figure On-Premise CCO of Customer Care BPO Figure Cloud-based CCO of Customer Care BPO Table Global Customer Care BPO Consumption and Growth Rate Segment by Application from 2014-2019E Table Global Customer Care BPO Value ($) and Growth Rate Segment by Application from 2014-2019E Figure Consumer Electronics of Customer Care BPO Figure Telecom & IT of Customer Care BPO Figure BFSI of Customer Care BPO Figure Healthcare & Life Sciences of Customer Care BPO Figure Government & Public of Customer Care BPO Figure Others of Customer Care BPO Table Global Customer Care BPO Consumption and Growth Rate Segment by Marketing Channel from 2014-2019E Table Global Customer Care BPO Value ($) and Growth Rate Segment by Marketing Channel from 2014-2019E Figure Traditional Marketing Channel (Offline) of Customer Care BPO Figure Online Channel of Customer Care BPO Table Convergys Profile (Company Name, Plants Distribution, Sales Region) Figure Convergys Sales and Growth Rate from 2014-2019E Figure Convergys Revenue ($) and Global Market Share from 2014-2019E Table Convergys Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Taskus Profile (Company Name, Plants Distribution, Sales Region) Figure Taskus Sales and Growth Rate from 2014-2019E Figure Taskus Revenue ($) and Global Market Share from 2014-2019E Table Taskus Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Fusion Profile (Company Name, Plants Distribution, Sales Region) Figure Fusion Sales and Growth Rate from 2014-2019E Figure Fusion Revenue ($) and Global Market Share from 2014-2019E Table Fusion Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table SYNNEX Profile (Company Name, Plants Distribution, Sales Region) Figure SYNNEX Sales and Growth Rate from 2014-2019E Figure SYNNEX Revenue ($) and Global Market Share from 2014-2019E Table SYNNEX Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Sykes Enterprises Profile (Company Name, Plants Distribution, Sales Region) Figure Sykes Enterprises Sales and Growth Rate from 2014-2019E Figure Sykes Enterprises Revenue ($) and Global Market Share from 2014-2019E Table Sykes Enterprises Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Serco Profile (Company Name, Plants Distribution, Sales Region) Figure Serco Sales and Growth Rate from 2014-2019E Figure Serco Revenue ($) and Global Market Share from 2014-2019E Table Serco Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Alorica Profile (Company Name, Plants Distribution, Sales Region) Figure Alorica Sales and Growth Rate from 2014-2019E Figure Alorica Revenue ($) and Global Market Share from 2014-2019E Table Alorica Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Sitel Profile (Company Name, Plants Distribution, Sales Region) Figure Sitel Sales and Growth Rate from 2014-2019E Figure Sitel Revenue ($) and Global Market Share from 2014-2019E Table Sitel Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table NTT DATA Profile (Company Name, Plants Distribution, Sales Region) Figure NTT DATA Sales and Growth Rate from 2014-2019E Figure NTT DATA Revenue ($) and Global Market Share from 2014-2019E Table NTT DATA Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Atento Profile (Company Name, Plants Distribution, Sales Region) Figure Atento Sales and Growth Rate from 2014-2019E Figure Atento Revenue ($) and Global Market Share from 2014-2019E Table Atento Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table TTEC Profile (Company Name, Plants Distribution, Sales Region) Figure TTEC Sales and Growth Rate from 2014-2019E Figure TTEC Revenue ($) and Global Market Share from 2014-2019E Table TTEC Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Transcom Profile (Company Name, Plants Distribution, Sales Region) Figure Transcom Sales and Growth Rate from 2014-2019E Figure Transcom Revenue ($) and Global Market Share from 2014-2019E Table Transcom Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table TeleTech Holdings Profile (Company Name, Plants Distribution, Sales Region) Figure TeleTech Holdings Sales and Growth Rate from 2014-2019E Figure TeleTech Holdings Revenue ($) and Global Market Share from 2014-2019E Table TeleTech Holdings Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Infosys Profile (Company Name, Plants Distribution, Sales Region) Figure Infosys Sales and Growth Rate from 2014-2019E Figure Infosys Revenue ($) and Global Market Share from 2014-2019E Table Infosys Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Bernard Profile (Company Name, Plants Distribution, Sales Region) Figure Bernard Sales and Growth Rate from 2014-2019E Figure Bernard Revenue ($) and Global Market Share from 2014-2019E Table Bernard Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Premier BPO Profile (Company Name, Plants Distribution, Sales Region) Figure Premier BPO Sales and Growth Rate from 2014-2019E Figure Premier BPO Revenue ($) and Global Market Share from 2014-2019E Table Premier BPO Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table HKT Teleservices Profile (Company Name, Plants Distribution, Sales Region) Figure HKT Teleservices Sales and Growth Rate from 2014-2019E Figure HKT Teleservices Revenue ($) and Global Market Share from 2014-2019E Table HKT Teleservices Customer Care BPO Sales, Price, Revenue, Gross Margin (2014-2019E) Table Global Customer Care BPO Production Value ($) by Region from 2014-2019E Table Global Customer Care BPO Production Value Share by Region from 2014-2019E Table Global Customer Care BPO Production by Region from 2014-2019E Table Global Customer Care BPO Consumption Value ($) by Region from 2014-2019E Table Global Customer Care BPO Consumption by Region from 2014-2019E Table North America Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table North America Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table North America Customer Care BPO Import and Export from 2014-2019E Table North America Customer Care BPO Value ($) by Type (2014-2019E) Table North America Customer Care BPO Production by Type (2014-2019E) Table North America Customer Care BPO Consumption by Application (2014-2019E) Table North America Customer Care BPO Consumption by Country (2014-2019E) Table North America Customer Care BPO Consumption Value ($) by Country (2014-2019E) Figure North America Customer Care BPO Market PEST Analysis Table Europe Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Europe Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Europe Customer Care BPO Import and Export from 2014-2019E Table Europe Customer Care BPO Value ($) by Type (2014-2019E) Table Europe Customer Care BPO Production by Type (2014-2019E) Table Europe Customer Care BPO Consumption by Application (2014-2019E) Table Europe Customer Care BPO Consumption by Country (2014-2019E) Table Europe Customer Care BPO Consumption Value ($) by Country (2014-2019E) Figure Europe Customer Care BPO Market PEST Analysis Table Asia-Pacific Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Asia-Pacific Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Asia-Pacific Customer Care BPO Import and Export from 2014-2019E Table Asia-Pacific Customer Care BPO Value ($) by Type (2014-2019E) Table Asia-Pacific Customer Care BPO Production by Type (2014-2019E) Table Asia-Pacific Customer Care BPO Consumption by Application (2014-2019E) Table Asia-Pacific Customer Care BPO Consumption by Country (2014-2019E) Table Asia-Pacific Customer Care BPO Consumption Value ($) by Country (2014-2019E) Figure Asia-Pacific Customer Care BPO Market PEST Analysis Table Latin America Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Latin America Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Latin America Customer Care BPO Import and Export from 2014-2019E Table Latin America Customer Care BPO Value ($) by Type (2014-2019E) Table Latin America Customer Care BPO Production by Type (2014-2019E) Table Latin America Customer Care BPO Consumption by Application (2014-2019E) Table Latin America Customer Care BPO Consumption by Country (2014-2019E) Table Latin America Customer Care BPO Consumption Value ($) by Country (2014-2019E) Figure Latin America Customer Care BPO Market PEST Analysis Table Middle East & Africa Customer Care BPO Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Middle East & Africa Customer Care BPO Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Middle East & Africa Customer Care BPO Import and Export from 2014-2019E Table Middle East & Africa Customer Care BPO Value ($) by Type (2014-2019E) Table Middle East & Africa Customer Care BPO Production by Type (2014-2019E) Table Middle East & Africa Customer Care BPO Consumption by Application (2014-2019E) Table Middle East & Africa Customer Care BPO Consumption by Country (2014-2019E) Table Middle East & Africa Customer Care BPO Consumption Value ($) by Country (2014-2019E) Figure Middle East & Africa Customer Care BPO Market PEST Analysis Table Global Customer Care BPO Value ($) and Growth Rate Forecast by Region (2018-2026) Table Global Customer Care BPO Production and Growth Rate Forecast by Region (2019-2026) Table Global Customer Care BPO Consumption and Growth Rate Forecast by Region (2019-2026) Table Global Customer Care BPO Production and Growth Rate Forecast by Type (2019-2026) Table Global Customer Care BPO Consumption and Growth Rate Forecast by Application (2019-2026)