Table of Content 1 Introduction 1.1 Objective of the Study 1.2 Definition of the Market 1.3 Market Scope 1.3.1 Market Segment by Type, Application and Marketing Channel 1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa) 1.4 Years Considered for the Study (2014-2026) 1.5 Currency Considered (U.S. Dollar) 1.6 Stakeholders 2 Key Findings of the Study 3 Market Dynamics 3.1 Driving Factors for this Market 3.2 Factors Challenging the Market 3.3 Opportunities of the Global SaaS-based CRM Software Market (Regions, Growing/Emerging Downstream Market Analysis) 3.4 Technological and Market Developments in the SaaS-based CRM Software Market 3.5 Industry News by Region 3.6 Regulatory Scenario by Region/Country 3.7 Market Investment Scenario Strategic Recommendations Analysis 4 Value Chain of the SaaS-based CRM Software Market 4.1 Value Chain Status 4.2 Upstream Raw Material Analysis 4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type) 4.4 Distributors/Traders 4.5 Downstream Major Customer Analysis (by Region) 5 Global SaaS-based CRM Software Market-Segmentation by Type 5.1 Cloud-based 5.2 On-premises 6 Global SaaS-based CRM Software Market-Segmentation by Application 6.1 SME 6.2 Large Enterprise 7 Global SaaS-based CRM Software Market-Segmentation by Marketing Channel 7.1 Traditional Marketing Channel (Offline) 7.2 Online Channel 8 Competitive Intelligence – Company Profiles 8.1 Salesforce 8.1.1 Salesforce Profile 8.1.2 Salesforce Sales, Growth Rate and Global Market Share from 2014-2019E 8.1.3 Salesforce Product/Solution Launches and Enhancements Analysis 8.1.4 Salesforce Business Overview/Recent Development/Acquisitions 8.2 Oracle 8.2.1 Oracle Profile 8.2.2 Oracle Sales, Growth Rate and Global Market Share from 2014-2019E 8.2.3 Oracle Product/Solution Launches and Enhancements Analysis 8.2.4 Oracle Business Overview/Recent Development/Acquisitions 8.3 SugarCRM 8.3.1 SugarCRM Profile 8.3.2 SugarCRM Sales, Growth Rate and Global Market Share from 2014-2019E 8.3.3 SugarCRM Product/Solution Launches and Enhancements Analysis 8.3.4 SugarCRM Business Overview/Recent Development/Acquisitions 8.4 IBM 8.4.1 IBM Profile 8.4.2 IBM Sales, Growth Rate and Global Market Share from 2014-2019E 8.4.3 IBM Product/Solution Launches and Enhancements Analysis 8.4.4 IBM Business Overview/Recent Development/Acquisitions 8.5 Aplicor 8.5.1 Aplicor Profile 8.5.2 Aplicor Sales, Growth Rate and Global Market Share from 2014-2019E 8.5.3 Aplicor Product/Solution Launches and Enhancements Analysis 8.5.4 Aplicor Business Overview/Recent Development/Acquisitions 8.6 Freshsales 8.6.1 Freshsales Profile 8.6.2 Freshsales Sales, Growth Rate and Global Market Share from 2014-2019E 8.6.3 Freshsales Product/Solution Launches and Enhancements Analysis 8.6.4 Freshsales Business Overview/Recent Development/Acquisitions 8.7 NetSuite 8.7.1 NetSuite Profile 8.7.2 NetSuite Sales, Growth Rate and Global Market Share from 2014-2019E 8.7.3 NetSuite Product/Solution Launches and Enhancements Analysis 8.7.4 NetSuite Business Overview/Recent Development/Acquisitions 8.8 Zoho 8.8.1 Zoho Profile 8.8.2 Zoho Sales, Growth Rate and Global Market Share from 2014-2019E 8.8.3 Zoho Product/Solution Launches and Enhancements Analysis 8.8.4 Zoho Business Overview/Recent Development/Acquisitions 8.9 Microsoft 8.9.1 Microsoft Profile 8.9.2 Microsoft Sales, Growth Rate and Global Market Share from 2014-2019E 8.9.3 Microsoft Product/Solution Launches and Enhancements Analysis 8.9.4 Microsoft Business Overview/Recent Development/Acquisitions 8.10 SAP 8.10.1 SAP Profile 8.10.2 SAP Sales, Growth Rate and Global Market Share from 2014-2019E 8.10.3 SAP Product/Solution Launches and Enhancements Analysis 8.10.4 SAP Business Overview/Recent Development/Acquisitions 9 Global SaaS-based CRM Software Market-Segmentation by Geography 10 North America 10.1 North America SaaS-based CRM Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 10.2 North America SaaS-based CRM Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 10.3 North America SaaS-based CRM Software Production Analysis from 2014-2019E 10.4 North America SaaS-based CRM Software Consumption Analysis from 2014-2019E 10.5 North America SaaS-based CRM Software Import and Export from 2014-2019E 10.6 North America SaaS-based CRM Software Value, Production and Market Share by Type (2014-2019E) 10.7 North America SaaS-based CRM Software Consumption, Value and Market Share by Application (2014-2019E) 10.8 North America SaaS-based CRM Software by Country (United States, Canada) 10.8.1 North America SaaS-based CRM Software Sales by Country (2014-2019E) 10.8.2 North America SaaS-based CRM Software Consumption Value by Country (2014-2019E) 10.9 North America SaaS-based CRM Software Market PEST Analysis 11 Europe 11.1 Europe SaaS-based CRM Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 11.2 Europe SaaS-based CRM Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 11.3 Europe SaaS-based CRM Software Production Analysis from 2014-2019E 11.4 Europe SaaS-based CRM Software Consumption Analysis from 2014-2019E 11.5 Europe SaaS-based CRM Software Import and Export from 2014-2019E 11.6 Europe SaaS-based CRM Software Value, Production and Market Share by Type (2014-2019E) 11.7 Europe SaaS-based CRM Software Consumption, Value and Market Share by Application (2014-2019E) 11.8 Europe SaaS-based CRM Software by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium) 11.8.1 Europe SaaS-based CRM Software Sales by Country (2014-2019E) 11.8.2 Europe SaaS-based CRM Software Consumption Value by Country (2014-2019E) 11.9 Europe SaaS-based CRM Software Market PEST Analysis 12 Asia-Pacific 12.1 Asia-Pacific SaaS-based CRM Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 12.2 Asia-Pacific SaaS-based CRM Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 12.3 Asia-Pacific SaaS-based CRM Software Production Analysis from 2014-2019E 12.4 Asia-Pacific SaaS-based CRM Software Consumption Analysis from 2014-2019E 12.5 Asia-Pacific SaaS-based CRM Software Import and Export from 2014-2019E 12.6 Asia-Pacific SaaS-based CRM Software Value, Production and Market Share by Type (2014-2019E) 12.7 Asia-Pacific SaaS-based CRM Software Consumption, Value and Market Share by Application (2014-2019E) 12.8 Asia-Pacific SaaS-based CRM Software by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia) 12.8.1 Asia-Pacific SaaS-based CRM Software Sales by Country (2014-2019E) 12.8.2 Asia-Pacific SaaS-based CRM Software Consumption Value by Country (2014-2019E) 12.9 Asia-Pacific SaaS-based CRM Software Market PEST Analysis 13 Latin America 13.1 Latin America SaaS-based CRM Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 13.2 Latin America SaaS-based CRM Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 13.3 Latin America SaaS-based CRM Software Production Analysis from 2014-2019E 13.4 Latin America SaaS-based CRM Software Consumption Analysis from 2014-2019E 13.5 Latin America SaaS-based CRM Software Import and Export from 2014-2019E 13.6 Latin America SaaS-based CRM Software Value, Production and Market Share by Type (2014-2019E) 13.7 Latin America SaaS-based CRM Software Consumption, Value and Market Share by Application (2014-2019E) 13.8 Latin America SaaS-based CRM Software by Country (Brazil, Mexico, Argentina, Columbia, Chile) 13.8.1 Latin America SaaS-based CRM Software Sales by Country (2014-2019E) 13.8.2 Latin America SaaS-based CRM Software Consumption Value by Country (2014-2019E) 13.9 Latin America SaaS-based CRM Software Market PEST Analysis 14 Middle East & Africa 14.1 Middle East & Africa SaaS-based CRM Software Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 14.2 Middle East & Africa SaaS-based CRM Software Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 14.3 Middle East & Africa SaaS-based CRM Software Production Analysis from 2014-2019E 14.4 Middle East & Africa SaaS-based CRM Software Consumption Analysis from 2014-2019E 14.5 Middle East & Africa SaaS-based CRM Software Import and Export from 2014-2019E 14.6 Middle East & Africa SaaS-based CRM Software Value, Production and Market Share by Type (2014-2019E) 14.7 Middle East & Africa SaaS-based CRM Software Consumption, Value and Market Share by Application (2014-2019E) 14.8 Middle East & Africa SaaS-based CRM Software by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa) 14.8.1 Middle East & Africa SaaS-based CRM Software Sales by Country (2014-2019E) 14.8.2 Middle East & Africa SaaS-based CRM Software Consumption Value by Country (2014-2019E) 14.9 Middle East & Africa SaaS-based CRM Software Market PEST Analysis 15 Future Forecast of the Global SaaS-based CRM Software Market from 2018-2026 15.1 Future Forecast of the Global SaaS-based CRM Software Market from 2019-2026 Segment by Region 15.2 Global SaaS-based CRM Software Production and Growth Rate Forecast by Type (2019-2026) 15.3 Global SaaS-based CRM Software Consumption and Growth Rate Forecast by Application (2019-2026) 16 Appendix 16.1 Methodology 16.2 Research Data Source

List of Tables and Figures Global SaaS-based CRM Software Market Value ($) and Growth Rate of SaaS-based CRM Software from 2014-2026 Global SaaS-based CRM Software Production and Growth Rate Segment by Product Type from 2014-2026F Global SaaS-based CRM Software Consumption and Growth Rate Segment by Application from 2014-2019E Figure SaaS-based CRM Software Picture Table Product Specifications of SaaS-based CRM Software Table Driving Factors for this Market Table Industry News of SaaS-based CRM Software Market Figure Value Chain Status of SaaS-based CRM Software Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type) Table Distributors/Traders Table Downstream Major Customer Analysis (by Region, by Preference) Table Global SaaS-based CRM Software Production and Growth Rate Segment by Product Type from 2014-2019E Table Global SaaS-based CRM Software Value ($) and Growth Rate Segment by Product Type from 2014-2019E Figure Cloud-based of SaaS-based CRM Software Figure On-premises of SaaS-based CRM Software Table Global SaaS-based CRM Software Consumption and Growth Rate Segment by Application from 2014-2019E Table Global SaaS-based CRM Software Value ($) and Growth Rate Segment by Application from 2014-2019E Figure SME of SaaS-based CRM Software Figure Large Enterprise of SaaS-based CRM Software Table Global SaaS-based CRM Software Consumption and Growth Rate Segment by Marketing Channel from 2014-2019E Table Global SaaS-based CRM Software Value ($) and Growth Rate Segment by Marketing Channel from 2014-2019E Figure Traditional Marketing Channel (Offline) of SaaS-based CRM Software Figure Online Channel of SaaS-based CRM Software Table Salesforce Profile (Company Name, Plants Distribution, Sales Region) Figure Salesforce Sales and Growth Rate from 2014-2019E Figure Salesforce Revenue ($) and Global Market Share from 2014-2019E Table Salesforce SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Oracle Profile (Company Name, Plants Distribution, Sales Region) Figure Oracle Sales and Growth Rate from 2014-2019E Figure Oracle Revenue ($) and Global Market Share from 2014-2019E Table Oracle SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table SugarCRM Profile (Company Name, Plants Distribution, Sales Region) Figure SugarCRM Sales and Growth Rate from 2014-2019E Figure SugarCRM Revenue ($) and Global Market Share from 2014-2019E Table SugarCRM SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table IBM Profile (Company Name, Plants Distribution, Sales Region) Figure IBM Sales and Growth Rate from 2014-2019E Figure IBM Revenue ($) and Global Market Share from 2014-2019E Table IBM SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Aplicor Profile (Company Name, Plants Distribution, Sales Region) Figure Aplicor Sales and Growth Rate from 2014-2019E Figure Aplicor Revenue ($) and Global Market Share from 2014-2019E Table Aplicor SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Freshsales Profile (Company Name, Plants Distribution, Sales Region) Figure Freshsales Sales and Growth Rate from 2014-2019E Figure Freshsales Revenue ($) and Global Market Share from 2014-2019E Table Freshsales SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table NetSuite Profile (Company Name, Plants Distribution, Sales Region) Figure NetSuite Sales and Growth Rate from 2014-2019E Figure NetSuite Revenue ($) and Global Market Share from 2014-2019E Table NetSuite SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Zoho Profile (Company Name, Plants Distribution, Sales Region) Figure Zoho Sales and Growth Rate from 2014-2019E Figure Zoho Revenue ($) and Global Market Share from 2014-2019E Table Zoho SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Microsoft Profile (Company Name, Plants Distribution, Sales Region) Figure Microsoft Sales and Growth Rate from 2014-2019E Figure Microsoft Revenue ($) and Global Market Share from 2014-2019E Table Microsoft SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table SAP Profile (Company Name, Plants Distribution, Sales Region) Figure SAP Sales and Growth Rate from 2014-2019E Figure SAP Revenue ($) and Global Market Share from 2014-2019E Table SAP SaaS-based CRM Software Sales, Price, Revenue, Gross Margin (2014-2019E) Table Global SaaS-based CRM Software Production Value ($) by Region from 2014-2019E Table Global SaaS-based CRM Software Production Value Share by Region from 2014-2019E Table Global SaaS-based CRM Software Production by Region from 2014-2019E Table Global SaaS-based CRM Software Consumption Value ($) by Region from 2014-2019E Table Global SaaS-based CRM Software Consumption by Region from 2014-2019E Table North America SaaS-based CRM Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table North America SaaS-based CRM Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table North America SaaS-based CRM Software Import and Export from 2014-2019E Table North America SaaS-based CRM Software Value ($) by Type (2014-2019E) Table North America SaaS-based CRM Software Production by Type (2014-2019E) Table North America SaaS-based CRM Software Consumption by Application (2014-2019E) Table North America SaaS-based CRM Software Consumption by Country (2014-2019E) Table North America SaaS-based CRM Software Consumption Value ($) by Country (2014-2019E) Figure North America SaaS-based CRM Software Market PEST Analysis Table Europe SaaS-based CRM Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Europe SaaS-based CRM Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Europe SaaS-based CRM Software Import and Export from 2014-2019E Table Europe SaaS-based CRM Software Value ($) by Type (2014-2019E) Table Europe SaaS-based CRM Software Production by Type (2014-2019E) Table Europe SaaS-based CRM Software Consumption by Application (2014-2019E) Table Europe SaaS-based CRM Software Consumption by Country (2014-2019E) Table Europe SaaS-based CRM Software Consumption Value ($) by Country (2014-2019E) Figure Europe SaaS-based CRM Software Market PEST Analysis Table Asia-Pacific SaaS-based CRM Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Asia-Pacific SaaS-based CRM Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Asia-Pacific SaaS-based CRM Software Import and Export from 2014-2019E Table Asia-Pacific SaaS-based CRM Software Value ($) by Type (2014-2019E) Table Asia-Pacific SaaS-based CRM Software Production by Type (2014-2019E) Table Asia-Pacific SaaS-based CRM Software Consumption by Application (2014-2019E) Table Asia-Pacific SaaS-based CRM Software Consumption by Country (2014-2019E) Table Asia-Pacific SaaS-based CRM Software Consumption Value ($) by Country (2014-2019E) Figure Asia-Pacific SaaS-based CRM Software Market PEST Analysis Table Latin America SaaS-based CRM Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Latin America SaaS-based CRM Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Latin America SaaS-based CRM Software Import and Export from 2014-2019E Table Latin America SaaS-based CRM Software Value ($) by Type (2014-2019E) Table Latin America SaaS-based CRM Software Production by Type (2014-2019E) Table Latin America SaaS-based CRM Software Consumption by Application (2014-2019E) Table Latin America SaaS-based CRM Software Consumption by Country (2014-2019E) Table Latin America SaaS-based CRM Software Consumption Value ($) by Country (2014-2019E) Figure Latin America SaaS-based CRM Software Market PEST Analysis Table Middle East & Africa SaaS-based CRM Software Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Middle East & Africa SaaS-based CRM Software Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Middle East & Africa SaaS-based CRM Software Import and Export from 2014-2019E Table Middle East & Africa SaaS-based CRM Software Value ($) by Type (2014-2019E) Table Middle East & Africa SaaS-based CRM Software Production by Type (2014-2019E) Table Middle East & Africa SaaS-based CRM Software Consumption by Application (2014-2019E) Table Middle East & Africa SaaS-based CRM Software Consumption by Country (2014-2019E) Table Middle East & Africa SaaS-based CRM Software Consumption Value ($) by Country (2014-2019E) Figure Middle East & Africa SaaS-based CRM Software Market PEST Analysis Table Global SaaS-based CRM Software Value ($) and Growth Rate Forecast by Region (2018-2026) Table Global SaaS-based CRM Software Production and Growth Rate Forecast by Region (2019-2026) Table Global SaaS-based CRM Software Consumption and Growth Rate Forecast by Region (2019-2026) Table Global SaaS-based CRM Software Production and Growth Rate Forecast by Type (2019-2026) Table Global SaaS-based CRM Software Consumption and Growth Rate Forecast by Application (2019-2026)