Table of Content 1 Introduction 1.1 Objective of the Study 1.2 Definition of the Market 1.3 Market Scope 1.3.1 Market Segment by Type, Application and Marketing Channel 1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa) 1.4 Years Considered for the Study (2014-2026) 1.5 Currency Considered (U.S. Dollar) 1.6 Stakeholders 2 Key Findings of the Study 3 Market Dynamics 3.1 Driving Factors for this Market 3.2 Factors Challenging the Market 3.3 Opportunities of the Global Customer Experience Management Market (Regions, Growing/Emerging Downstream Market Analysis) 3.4 Technological and Market Developments in the Customer Experience Management Market 3.5 Industry News by Region 3.6 Regulatory Scenario by Region/Country 3.7 Market Investment Scenario Strategic Recommendations Analysis 4 Value Chain of the Customer Experience Management Market 4.1 Value Chain Status 4.2 Upstream Raw Material Analysis 4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type) 4.4 Distributors/Traders 4.5 Downstream Major Customer Analysis (by Region) 5 Global Customer Experience Management Market-Segmentation by Type 5.1 Enterprise Feedback Management (EFM) Software 5.2 Speech Analytics 5.3 Text Analytics 5.4 Web Analytics 5.5 Others 6 Global Customer Experience Management Market-Segmentation by Application 6.1 BFSI 6.2 Retail 6.3 Healthcare 6.4 IT & Telecom 6.5 Manufacturing 6.6 Others 7 Global Customer Experience Management Market-Segmentation by Marketing Channel 7.1 Traditional Marketing Channel (Offline) 7.2 Online Channel 8 Competitive Intelligence – Company Profiles 8.1 Oracle Corporation 8.1.1 Oracle Corporation Profile 8.1.2 Oracle Corporation Sales, Growth Rate and Global Market Share from 2014-2019E 8.1.3 Oracle Corporation Product/Solution Launches and Enhancements Analysis 8.1.4 Oracle Corporation Business Overview/Recent Development/Acquisitions 8.2 IBM Corporation 8.2.1 IBM Corporation Profile 8.2.2 IBM Corporation Sales, Growth Rate and Global Market Share from 2014-2019E 8.2.3 IBM Corporation Product/Solution Launches and Enhancements Analysis 8.2.4 IBM Corporation Business Overview/Recent Development/Acquisitions 8.3 Nokia Corporation 8.3.1 Nokia Corporation Profile 8.3.2 Nokia Corporation Sales, Growth Rate and Global Market Share from 2014-2019E 8.3.3 Nokia Corporation Product/Solution Launches and Enhancements Analysis 8.3.4 Nokia Corporation Business Overview/Recent Development/Acquisitions 8.4 Adobe Systems Inc. 8.4.1 Adobe Systems Inc. Profile 8.4.2 Adobe Systems Inc. Sales, Growth Rate and Global Market Share from 2014-2019E 8.4.3 Adobe Systems Inc. Product/Solution Launches and Enhancements Analysis 8.4.4 Adobe Systems Inc. Business Overview/Recent Development/Acquisitions 8.5 SAP SE 8.5.1 SAP SE Profile 8.5.2 SAP SE Sales, Growth Rate and Global Market Share from 2014-2019E 8.5.3 SAP SE Product/Solution Launches and Enhancements Analysis 8.5.4 SAP SE Business Overview/Recent Development/Acquisitions 8.6 SAS Institute, Inc. 8.6.1 SAS Institute, Inc. Profile 8.6.2 SAS Institute, Inc. Sales, Growth Rate and Global Market Share from 2014-2019E 8.6.3 SAS Institute, Inc. Product/Solution Launches and Enhancements Analysis 8.6.4 SAS Institute, Inc. Business Overview/Recent Development/Acquisitions 8.7 CA Technologies, Inc. 8.7.1 CA Technologies, Inc. Profile 8.7.2 CA Technologies, Inc. Sales, Growth Rate and Global Market Share from 2014-2019E 8.7.3 CA Technologies, Inc. Product/Solution Launches and Enhancements Analysis 8.7.4 CA Technologies, Inc. Business Overview/Recent Development/Acquisitions 8.8 Avaya 8.8.1 Avaya Profile 8.8.2 Avaya Sales, Growth Rate and Global Market Share from 2014-2019E 8.8.3 Avaya Product/Solution Launches and Enhancements Analysis 8.8.4 Avaya Business Overview/Recent Development/Acquisitions 8.9 Zendesk 8.9.1 Zendesk Profile 8.9.2 Zendesk Sales, Growth Rate and Global Market Share from 2014-2019E 8.9.3 Zendesk Product/Solution Launches and Enhancements Analysis 8.9.4 Zendesk Business Overview/Recent Development/Acquisitions 8.10 Open Text Corporation 8.10.1 Open Text Corporation Profile 8.10.2 Open Text Corporation Sales, Growth Rate and Global Market Share from 2014-2019E 8.10.3 Open Text Corporation Product/Solution Launches and Enhancements Analysis 8.10.4 Open Text Corporation Business Overview/Recent Development/Acquisitions 8.11 Wizpra 8.11.1 Wizpra Profile 8.11.2 Wizpra Sales, Growth Rate and Global Market Share from 2014-2019E 8.11.3 Wizpra Product/Solution Launches and Enhancements Analysis 8.11.4 Wizpra Business Overview/Recent Development/Acquisitions 9 Global Customer Experience Management Market-Segmentation by Geography 10 North America 10.1 North America Customer Experience Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 10.2 North America Customer Experience Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 10.3 North America Customer Experience Management Production Analysis from 2014-2019E 10.4 North America Customer Experience Management Consumption Analysis from 2014-2019E 10.5 North America Customer Experience Management Import and Export from 2014-2019E 10.6 North America Customer Experience Management Value, Production and Market Share by Type (2014-2019E) 10.7 North America Customer Experience Management Consumption, Value and Market Share by Application (2014-2019E) 10.8 North America Customer Experience Management by Country (United States, Canada) 10.8.1 North America Customer Experience Management Sales by Country (2014-2019E) 10.8.2 North America Customer Experience Management Consumption Value by Country (2014-2019E) 10.9 North America Customer Experience Management Market PEST Analysis 11 Europe 11.1 Europe Customer Experience Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 11.2 Europe Customer Experience Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 11.3 Europe Customer Experience Management Production Analysis from 2014-2019E 11.4 Europe Customer Experience Management Consumption Analysis from 2014-2019E 11.5 Europe Customer Experience Management Import and Export from 2014-2019E 11.6 Europe Customer Experience Management Value, Production and Market Share by Type (2014-2019E) 11.7 Europe Customer Experience Management Consumption, Value and Market Share by Application (2014-2019E) 11.8 Europe Customer Experience Management by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium) 11.8.1 Europe Customer Experience Management Sales by Country (2014-2019E) 11.8.2 Europe Customer Experience Management Consumption Value by Country (2014-2019E) 11.9 Europe Customer Experience Management Market PEST Analysis 12 Asia-Pacific 12.1 Asia-Pacific Customer Experience Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 12.2 Asia-Pacific Customer Experience Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 12.3 Asia-Pacific Customer Experience Management Production Analysis from 2014-2019E 12.4 Asia-Pacific Customer Experience Management Consumption Analysis from 2014-2019E 12.5 Asia-Pacific Customer Experience Management Import and Export from 2014-2019E 12.6 Asia-Pacific Customer Experience Management Value, Production and Market Share by Type (2014-2019E) 12.7 Asia-Pacific Customer Experience Management Consumption, Value and Market Share by Application (2014-2019E) 12.8 Asia-Pacific Customer Experience Management by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia) 12.8.1 Asia-Pacific Customer Experience Management Sales by Country (2014-2019E) 12.8.2 Asia-Pacific Customer Experience Management Consumption Value by Country (2014-2019E) 12.9 Asia-Pacific Customer Experience Management Market PEST Analysis 13 Latin America 13.1 Latin America Customer Experience Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 13.2 Latin America Customer Experience Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 13.3 Latin America Customer Experience Management Production Analysis from 2014-2019E 13.4 Latin America Customer Experience Management Consumption Analysis from 2014-2019E 13.5 Latin America Customer Experience Management Import and Export from 2014-2019E 13.6 Latin America Customer Experience Management Value, Production and Market Share by Type (2014-2019E) 13.7 Latin America Customer Experience Management Consumption, Value and Market Share by Application (2014-2019E) 13.8 Latin America Customer Experience Management by Country (Brazil, Mexico, Argentina, Columbia, Chile) 13.8.1 Latin America Customer Experience Management Sales by Country (2014-2019E) 13.8.2 Latin America Customer Experience Management Consumption Value by Country (2014-2019E) 13.9 Latin America Customer Experience Management Market PEST Analysis 14 Middle East & Africa 14.1 Middle East & Africa Customer Experience Management Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2014-2019E 14.2 Middle East & Africa Customer Experience Management Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2014-2019E 14.3 Middle East & Africa Customer Experience Management Production Analysis from 2014-2019E 14.4 Middle East & Africa Customer Experience Management Consumption Analysis from 2014-2019E 14.5 Middle East & Africa Customer Experience Management Import and Export from 2014-2019E 14.6 Middle East & Africa Customer Experience Management Value, Production and Market Share by Type (2014-2019E) 14.7 Middle East & Africa Customer Experience Management Consumption, Value and Market Share by Application (2014-2019E) 14.8 Middle East & Africa Customer Experience Management by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa) 14.8.1 Middle East & Africa Customer Experience Management Sales by Country (2014-2019E) 14.8.2 Middle East & Africa Customer Experience Management Consumption Value by Country (2014-2019E) 14.9 Middle East & Africa Customer Experience Management Market PEST Analysis 15 Future Forecast of the Global Customer Experience Management Market from 2018-2026 15.1 Future Forecast of the Global Customer Experience Management Market from 2019-2026 Segment by Region 15.2 Global Customer Experience Management Production and Growth Rate Forecast by Type (2019-2026) 15.3 Global Customer Experience Management Consumption and Growth Rate Forecast by Application (2019-2026) 16 Appendix 16.1 Methodology 16.2 Research Data Source

List of Tables and Figures Global Customer Experience Management Market Value ($) and Growth Rate of Customer Experience Management from 2014-2026 Global Customer Experience Management Production and Growth Rate Segment by Product Type from 2014-2026F Global Customer Experience Management Consumption and Growth Rate Segment by Application from 2014-2019E Figure Customer Experience Management Picture Table Product Specifications of Customer Experience Management Table Driving Factors for this Market Table Industry News of Customer Experience Management Market Figure Value Chain Status of Customer Experience Management Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type) Table Distributors/Traders Table Downstream Major Customer Analysis (by Region, by Preference) Table Global Customer Experience Management Production and Growth Rate Segment by Product Type from 2014-2019E Table Global Customer Experience Management Value ($) and Growth Rate Segment by Product Type from 2014-2019E Figure Enterprise Feedback Management (EFM) Software of Customer Experience Management Figure Speech Analytics of Customer Experience Management Figure Text Analytics of Customer Experience Management Figure Web Analytics of Customer Experience Management Figure Others of Customer Experience Management Table Global Customer Experience Management Consumption and Growth Rate Segment by Application from 2014-2019E Table Global Customer Experience Management Value ($) and Growth Rate Segment by Application from 2014-2019E Figure BFSI of Customer Experience Management Figure Retail of Customer Experience Management Figure Healthcare of Customer Experience Management Figure IT & Telecom of Customer Experience Management Figure Manufacturing of Customer Experience Management Figure Others of Customer Experience Management Table Global Customer Experience Management Consumption and Growth Rate Segment by Marketing Channel from 2014-2019E Table Global Customer Experience Management Value ($) and Growth Rate Segment by Marketing Channel from 2014-2019E Figure Traditional Marketing Channel (Offline) of Customer Experience Management Figure Online Channel of Customer Experience Management Table Oracle Corporation Profile (Company Name, Plants Distribution, Sales Region) Figure Oracle Corporation Sales and Growth Rate from 2014-2019E Figure Oracle Corporation Revenue ($) and Global Market Share from 2014-2019E Table Oracle Corporation Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table IBM Corporation Profile (Company Name, Plants Distribution, Sales Region) Figure IBM Corporation Sales and Growth Rate from 2014-2019E Figure IBM Corporation Revenue ($) and Global Market Share from 2014-2019E Table IBM Corporation Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Nokia Corporation Profile (Company Name, Plants Distribution, Sales Region) Figure Nokia Corporation Sales and Growth Rate from 2014-2019E Figure Nokia Corporation Revenue ($) and Global Market Share from 2014-2019E Table Nokia Corporation Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Adobe Systems Inc. Profile (Company Name, Plants Distribution, Sales Region) Figure Adobe Systems Inc. Sales and Growth Rate from 2014-2019E Figure Adobe Systems Inc. Revenue ($) and Global Market Share from 2014-2019E Table Adobe Systems Inc. Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table SAP SE Profile (Company Name, Plants Distribution, Sales Region) Figure SAP SE Sales and Growth Rate from 2014-2019E Figure SAP SE Revenue ($) and Global Market Share from 2014-2019E Table SAP SE Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table SAS Institute, Inc. Profile (Company Name, Plants Distribution, Sales Region) Figure SAS Institute, Inc. Sales and Growth Rate from 2014-2019E Figure SAS Institute, Inc. Revenue ($) and Global Market Share from 2014-2019E Table SAS Institute, Inc. Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table CA Technologies, Inc. Profile (Company Name, Plants Distribution, Sales Region) Figure CA Technologies, Inc. Sales and Growth Rate from 2014-2019E Figure CA Technologies, Inc. Revenue ($) and Global Market Share from 2014-2019E Table CA Technologies, Inc. Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Avaya Profile (Company Name, Plants Distribution, Sales Region) Figure Avaya Sales and Growth Rate from 2014-2019E Figure Avaya Revenue ($) and Global Market Share from 2014-2019E Table Avaya Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Zendesk Profile (Company Name, Plants Distribution, Sales Region) Figure Zendesk Sales and Growth Rate from 2014-2019E Figure Zendesk Revenue ($) and Global Market Share from 2014-2019E Table Zendesk Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Open Text Corporation Profile (Company Name, Plants Distribution, Sales Region) Figure Open Text Corporation Sales and Growth Rate from 2014-2019E Figure Open Text Corporation Revenue ($) and Global Market Share from 2014-2019E Table Open Text Corporation Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Wizpra Profile (Company Name, Plants Distribution, Sales Region) Figure Wizpra Sales and Growth Rate from 2014-2019E Figure Wizpra Revenue ($) and Global Market Share from 2014-2019E Table Wizpra Customer Experience Management Sales, Price, Revenue, Gross Margin (2014-2019E) Table Global Customer Experience Management Production Value ($) by Region from 2014-2019E Table Global Customer Experience Management Production Value Share by Region from 2014-2019E Table Global Customer Experience Management Production by Region from 2014-2019E Table Global Customer Experience Management Consumption Value ($) by Region from 2014-2019E Table Global Customer Experience Management Consumption by Region from 2014-2019E Table North America Customer Experience Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table North America Customer Experience Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table North America Customer Experience Management Import and Export from 2014-2019E Table North America Customer Experience Management Value ($) by Type (2014-2019E) Table North America Customer Experience Management Production by Type (2014-2019E) Table North America Customer Experience Management Consumption by Application (2014-2019E) Table North America Customer Experience Management Consumption by Country (2014-2019E) Table North America Customer Experience Management Consumption Value ($) by Country (2014-2019E) Figure North America Customer Experience Management Market PEST Analysis Table Europe Customer Experience Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Europe Customer Experience Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Europe Customer Experience Management Import and Export from 2014-2019E Table Europe Customer Experience Management Value ($) by Type (2014-2019E) Table Europe Customer Experience Management Production by Type (2014-2019E) Table Europe Customer Experience Management Consumption by Application (2014-2019E) Table Europe Customer Experience Management Consumption by Country (2014-2019E) Table Europe Customer Experience Management Consumption Value ($) by Country (2014-2019E) Figure Europe Customer Experience Management Market PEST Analysis Table Asia-Pacific Customer Experience Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Asia-Pacific Customer Experience Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Asia-Pacific Customer Experience Management Import and Export from 2014-2019E Table Asia-Pacific Customer Experience Management Value ($) by Type (2014-2019E) Table Asia-Pacific Customer Experience Management Production by Type (2014-2019E) Table Asia-Pacific Customer Experience Management Consumption by Application (2014-2019E) Table Asia-Pacific Customer Experience Management Consumption by Country (2014-2019E) Table Asia-Pacific Customer Experience Management Consumption Value ($) by Country (2014-2019E) Figure Asia-Pacific Customer Experience Management Market PEST Analysis Table Latin America Customer Experience Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Latin America Customer Experience Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Latin America Customer Experience Management Import and Export from 2014-2019E Table Latin America Customer Experience Management Value ($) by Type (2014-2019E) Table Latin America Customer Experience Management Production by Type (2014-2019E) Table Latin America Customer Experience Management Consumption by Application (2014-2019E) Table Latin America Customer Experience Management Consumption by Country (2014-2019E) Table Latin America Customer Experience Management Consumption Value ($) by Country (2014-2019E) Figure Latin America Customer Experience Management Market PEST Analysis Table Middle East & Africa Customer Experience Management Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2014-2019E Table Middle East & Africa Customer Experience Management Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2014-2019E Table Middle East & Africa Customer Experience Management Import and Export from 2014-2019E Table Middle East & Africa Customer Experience Management Value ($) by Type (2014-2019E) Table Middle East & Africa Customer Experience Management Production by Type (2014-2019E) Table Middle East & Africa Customer Experience Management Consumption by Application (2014-2019E) Table Middle East & Africa Customer Experience Management Consumption by Country (2014-2019E) Table Middle East & Africa Customer Experience Management Consumption Value ($) by Country (2014-2019E) Figure Middle East & Africa Customer Experience Management Market PEST Analysis Table Global Customer Experience Management Value ($) and Growth Rate Forecast by Region (2018-2026) Table Global Customer Experience Management Production and Growth Rate Forecast by Region (2019-2026) Table Global Customer Experience Management Consumption and Growth Rate Forecast by Region (2019-2026) Table Global Customer Experience Management Production and Growth Rate Forecast by Type (2019-2026) Table Global Customer Experience Management Consumption and Growth Rate Forecast by Application (2019-2026)