PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT • 2.1 Preface • 2.2 Preface • 2.3 Currency conversion rates for US$ PART 03: MARKET LANDSCAPE • Market ecosystem • Market characteristics • Market segmentation analysis PART 04: MARKET SIZING • Market definition • Market sizing 2018 • Market size and forecast 2018-2023 PART 05: FIVE FORCES ANALYSIS • Bargaining power of buyers • Bargaining power of suppliers • Threat of new entrants • Threat of substitutes • Threat of rivalry • Market condition PART 06: MARKET SEGMENTATION BY DEPLOYMENT • Market segmentation by deployment • Comparison by deployment • Cloud-based - Market size and forecast 2018-2023 • On-premise - Market size and forecast 2018-2023 • Hybrid - Market size and forecast 2018-2023 • Market opportunity by deployment PART 07: CUSTOMER LANDSCAPE PART 08: GEOGRAPHIC LANDSCAPE • Geographic segmentation • Geographic comparison • North America - Market size and forecast 2018-2023 • Europe - Market size and forecast 2018-2023 • APAC - Market size and forecast 2018-2023 • South America - Market size and forecast 2018-2023 • MEA - Market size and forecast 2018-2023 • Key leading countries • Market opportunity PART 09: DRIVERS AND CHALLENGES • Market drivers • Market challenges PART 10: MARKET TRENDS • Strategic partnerships and acquisitions among market participants • Integration of AI into the print industry • Managed IoT services PART 11: VENDOR LANDSCAPE • Overview • Landscape disruption • Vendors covered • Vendor classification • Market positioning of vendors • Canon Inc. • HP Inc. • Lexmark International Inc. • Ricoh Co. Ltd. • Xerox Corp. PART 12: APPENDIX • Research methodology • List of abbreviations • Definition of market positioning of vendors PART 13: EXPLORE TECHNAVIO Exhibit 01: Key offerings - vendors Exhibit 02: Global information technology (IT) services market Exhibit 03: Segments of global information technology (IT) services market Exhibit 04: Market characteristics Exhibit 05: Market segments Exhibit 06: Market definition - Inclusions and exclusions checklist Exhibit 07: Market size 2018 Exhibit 08: Global market: Size and forecast 2018-2023 ($ millions) Exhibit 09: Global market: Year-over-year growth 2019-2023 (%) Exhibit 10: Five forces analysis 2018 Exhibit 11: Five forces analysis 2023 Exhibit 12: Bargaining power of buyers Exhibit 13: Bargaining power of suppliers Exhibit 14: Threat of new entrants Exhibit 15: Threat of substitutes Exhibit 16: Threat of rivalry Exhibit 17: Market condition - Five forces 2018 Exhibit 18: Deployment - Market share 2018-2023 (%) Exhibit 19: Comparison by deployment Exhibit 20: Cloud-based - Market size and forecast 2018-2023 ($ millions) Exhibit 21: Cloud-based - Year-over-year growth 2019-2023 (%) Exhibit 22: On-premise - Market size and forecast 2018-2023 ($ millions) Exhibit 23: On-premise - Year-over-year growth 2019-2023 (%) Exhibit 24: Hybrid - Market size and forecast 2018-2023 ($ millions) Exhibit 25: Hybrid - Year-over-year growth 2019-2023 (%) Exhibit 26: Market opportunity by deployment Exhibit 27: Customer landscape Exhibit 28: Market share by geography 2018-2023 (%) Exhibit 29: Geographic comparison Exhibit 30: North America - Market size and forecast 2018-2023 ($ millions) Exhibit 31: North America - Year-over-year growth 2019-2023 (%) Exhibit 32: Europe - Market size and forecast 2018-2023 ($ millions) Exhibit 33: Europe - Year-over-year growth 2019-2023 (%) Exhibit 34: APAC - Market size and forecast 2018-2023 ($ millions) Exhibit 35: APAC - Year-over-year growth 2019-2023 (%) Exhibit 36: South America - Market size and forecast 2018-2023 ($ millions) Exhibit 37: South America - Year-over-year growth 2019-2023 (%) Exhibit 38: MEA - Market size and forecast 2018-2023 ($ millions) Exhibit 39: MEA - Year-over-year growth 2019-2023 (%) Exhibit 40: Key leading countries Exhibit 41: Market opportunity Exhibit 42: Impact of drivers and challenges Exhibit 43: Vendor landscape Exhibit 44: Landscape disruption Exhibit 45: Vendors covered Exhibit 46: Vendor classification Exhibit 47: Market positioning of vendors Exhibit 48: Canon Inc. - Vendor overview Exhibit 49: Canon Inc. - Business segments Exhibit 50: Canon Inc. - Organizational developments Exhibit 51: Canon Inc. - Geographic focus Exhibit 52: Canon Inc. - Segment focus Exhibit 53: Canon Inc. - Key offerings Exhibit 54: HP Inc. - Vendor overview Exhibit 55: HP Inc. - Business segments Exhibit 56: HP Inc. - Organizational developments Exhibit 57: HP Inc. - Geographic focus Exhibit 58: HP Inc. - Segment focus Exhibit 59: HP Inc. - Key offerings Exhibit 60: Lexmark International Inc. - Vendor overview Exhibit 61: Lexmark International Inc. - Organizational developments Exhibit 62: Lexmark International Inc. - Key offerings Exhibit 63: Ricoh Co. Ltd. - Vendor overview Exhibit 64: Ricoh Co. Ltd. - Business segments Exhibit 65: Ricoh Co. Ltd. - Organizational developments Exhibit 66: Ricoh Co. Ltd. - Geographic focus Exhibit 67: Ricoh Co. Ltd. - Segment focus Exhibit 68: Ricoh Co. Ltd. - Key offerings Exhibit 69: Xerox Corp. - Vendor overview Exhibit 70: Xerox Corp. - Organizational developments Exhibit 71: Xerox Corp. - Geographic focus Exhibit 72: Xerox Corp. - Key offerings Exhibit 73: Validation techniques employed for market sizing Exhibit 74: Definition of market positioning of vendors

Canon Inc., HP Inc., Lexmark International Inc., Ricoh Co. Ltd., and Xerox Corp.