Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Customer Journey Analytics Market Size Growth Rate by Type (2014-2025) 1.4.2 Web 1.4.3 Social media 1.4.4 Mobile 1.4.5 Email 1.4.6 Branch/store 1.4.7 Call center 1.4.8 Others (surveys, promotional events, and sales representatives) 1.5 Market by Application 1.5.1 Global Customer Journey Analytics Market Share by Application (2014-2025) 1.5.2 Customer segmentation and targeting 1.5.3 Customer behavioral analysis 1.5.4 Customer churn analysis 1.5.5 Campaign management 1.5.6 Brand management 1.5.7 Product management 1.5.8 Others (customer loyalty and process management) 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Customer Journey Analytics Market Size 2.2 Customer Journey Analytics Growth Trends by Regions 2.2.1 Customer Journey Analytics Market Size by Regions (2014-2025) 2.2.2 Customer Journey Analytics Market Share by Regions (2014-2019) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Opportunities 3 Market Share by Key Players 3.1 Customer Journey Analytics Market Size by Manufacturers 3.1.1 Global Customer Journey Analytics Revenue by Manufacturers (2014-2019) 3.1.2 Global Customer Journey Analytics Revenue Market Share by Manufacturers (2014-2019) 3.1.3 Global Customer Journey Analytics Market Concentration Ratio (CR5 and HHI) 3.2 Customer Journey Analytics Key Players Head office and Area Served 3.3 Key Players Customer Journey Analytics Product/Solution/Service 3.4 Date of Enter into Customer Journey Analytics Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Customer Journey Analytics Market Size by Type (2014-2019) 4.2 Global Customer Journey Analytics Market Size by Application (2014-2019) 5 United States 5.1 United States Customer Journey Analytics Market Size (2014-2019) 5.2 Customer Journey Analytics Key Players in United States 5.3 United States Customer Journey Analytics Market Size by Type 5.4 United States Customer Journey Analytics Market Size by Application 6 Europe 6.1 Europe Customer Journey Analytics Market Size (2014-2019) 6.2 Customer Journey Analytics Key Players in Europe 6.3 Europe Customer Journey Analytics Market Size by Type 6.4 Europe Customer Journey Analytics Market Size by Application 7 China 7.1 China Customer Journey Analytics Market Size (2014-2019) 7.2 Customer Journey Analytics Key Players in China 7.3 China Customer Journey Analytics Market Size by Type 7.4 China Customer Journey Analytics Market Size by Application 8 Japan 8.1 Japan Customer Journey Analytics Market Size (2014-2019) 8.2 Customer Journey Analytics Key Players in Japan 8.3 Japan Customer Journey Analytics Market Size by Type 8.4 Japan Customer Journey Analytics Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Customer Journey Analytics Market Size (2014-2019) 9.2 Customer Journey Analytics Key Players in Southeast Asia 9.3 Southeast Asia Customer Journey Analytics Market Size by Type 9.4 Southeast Asia Customer Journey Analytics Market Size by Application 10 India 10.1 India Customer Journey Analytics Market Size (2014-2019) 10.2 Customer Journey Analytics Key Players in India 10.3 India Customer Journey Analytics Market Size by Type 10.4 India Customer Journey Analytics Market Size by Application 11 Central & South America 11.1 Central & South America Customer Journey Analytics Market Size (2014-2019) 11.2 Customer Journey Analytics Key Players in Central & South America 11.3 Central & South America Customer Journey Analytics Market Size by Type 11.4 Central & South America Customer Journey Analytics Market Size by Application 12 International Players Profiles 12.1 Salesforce 12.1.1 Salesforce Company Details 12.1.2 Company Description and Business Overview 12.1.3 Customer Journey Analytics Introduction 12.1.4 Salesforce Revenue in Customer Journey Analytics Business (2014-2019) 12.1.5 Salesforce Recent Development 12.2 IBM 12.2.1 IBM Company Details 12.2.2 Company Description and Business Overview 12.2.3 Customer Journey Analytics Introduction 12.2.4 IBM Revenue in Customer Journey Analytics Business (2014-2019) 12.2.5 IBM Recent Development 12.3 Adobe Systems 12.3.1 Adobe Systems Company Details 12.3.2 Company Description and Business Overview 12.3.3 Customer Journey Analytics Introduction 12.3.4 Adobe Systems Revenue in Customer Journey Analytics Business (2014-2019) 12.3.5 Adobe Systems Recent Development 12.4 Nice Systems 12.4.1 Nice Systems Company Details 12.4.2 Company Description and Business Overview 12.4.3 Customer Journey Analytics Introduction 12.4.4 Nice Systems Revenue in Customer Journey Analytics Business (2014-2019) 12.4.5 Nice Systems Recent Development 12.5 SAP 12.5.1 SAP Company Details 12.5.2 Company Description and Business Overview 12.5.3 Customer Journey Analytics Introduction 12.5.4 SAP Revenue in Customer Journey Analytics Business (2014-2019) 12.5.5 SAP Recent Development 12.6 Verint Systems 12.6.1 Verint Systems Company Details 12.6.2 Company Description and Business Overview 12.6.3 Customer Journey Analytics Introduction 12.6.4 Verint Systems Revenue in Customer Journey Analytics Business (2014-2019) 12.6.5 Verint Systems Recent Development 12.7 Pointillist 12.7.1 Pointillist Company Details 12.7.2 Company Description and Business Overview 12.7.3 Customer Journey Analytics Introduction 12.7.4 Pointillist Revenue in Customer Journey Analytics Business (2014-2019) 12.7.5 Pointillist Recent Development 12.8 Clickfox 12.8.1 Clickfox Company Details 12.8.2 Company Description and Business Overview 12.8.3 Customer Journey Analytics Introduction 12.8.4 Clickfox Revenue in Customer Journey Analytics Business (2014-2019) 12.8.5 Clickfox Recent Development 12.9 Quadient 12.9.1 Quadient Company Details 12.9.2 Company Description and Business Overview 12.9.3 Customer Journey Analytics Introduction 12.9.4 Quadient Revenue in Customer Journey Analytics Business (2014-2019) 12.9.5 Quadient Recent Development 12.10 Kitewheel 12.10.1 Kitewheel Company Details 12.10.2 Company Description and Business Overview 12.10.3 Customer Journey Analytics Introduction 12.10.4 Kitewheel Revenue in Customer Journey Analytics Business (2014-2019) 12.10.5 Kitewheel Recent Development 12.11 Servion 12.12 Callminer 13 Market Forecast 2019-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2019-2025) 13.10 Market Size Forecast by Application (2019-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details

List of Tables and Figures Table Customer Journey Analytics Key Market Segments Table Key Players Customer Journey Analytics Covered Table Global Customer Journey Analytics Market Size Growth Rate by Type 2014-2025 (Million US$) Figure Global Customer Journey Analytics Market Size Market Share by Type 2014-2025 Figure Web Figures Table Key Players of Web Figure Social media Figures Table Key Players of Social media Figure Mobile Figures Table Key Players of Mobile Figure Email Figures Table Key Players of Email Figure Branch/store Figures Table Key Players of Branch/store Figure Call center Figures Table Key Players of Call center Figure Others (surveys, promotional events, and sales representatives) Figures Table Key Players of Others (surveys, promotional events, and sales representatives) Table Global Customer Journey Analytics Market Size Growth by Application 2014-2025 (Million US$) Figure Customer segmentation and targeting Case Studies Figure Customer behavioral analysis Case Studies Figure Customer churn analysis Case Studies Figure Campaign management Case Studies Figure Brand management Case Studies Figure Product management Case Studies Figure Others (customer loyalty and process management) Case Studies Figure Customer Journey Analytics Report Years Considered Table Global Customer Journey Analytics Market Size 2014-2025 (Million US$) Figure Global Customer Journey Analytics Market Size and Growth Rate 2014-2025 (Million US$) Table Global Customer Journey Analytics Market Size by Regions 2014-2025 (Million US$) Table Global Customer Journey Analytics Market Size by Regions 2014-2019 (Million US$) Table Global Customer Journey Analytics Market Share by Regions 2014-2019 Figure Global Customer Journey Analytics Market Share by Regions 2014-2019 Figure Global Customer Journey Analytics Market Share by Regions 2019 Table Market Top Trends Table Global Customer Journey Analytics Revenue by Manufacturers (2014-2019) (Million US$) Table Global Customer Journey Analytics Market Share by Manufacturers (2014-2019) Figure Global Customer Journey Analytics Market Share by Manufacturers in 2018 Table Global Customer Journey Analytics Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Customer Journey Analytics Product/Solution/Service Table Date of Enter into Customer Journey Analytics Market Table Mergers & Acquisitions, Expansion Plans Table Global Customer Journey Analytics Market Size by Type (2014-2019) (Million US$) Table Global Customer Journey Analytics Market Size Share by Type (2014-2019) Figure Global Customer Journey Analytics Market Size Market Share by Type (2014-2019) Table Global Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table Global Customer Journey Analytics Market Size Share by Application (2014-2019) Figure Global Customer Journey Analytics Market Size Market Share by Application (2014-2019) Figure Global Customer Journey Analytics Revenue Market Share by Application in 2018 Figure United States Customer Journey Analytics Market Size 2014-2019 (Million US$) Table United States Key Players Customer Journey Analytics Revenue (2018-2019) (Million US$) Table United States Key Players Customer Journey Analytics Market Share (2018-2019) Table United States Customer Journey Analytics Market Size by Type (2014-2019) (Million US$) Table United States Customer Journey Analytics Market Share by Type (2014-2019) Table United States Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table United States Customer Journey Analytics Market Share by Application (2014-2019) Figure Europe Customer Journey Analytics Market Size 2014-2019 (Million US$) Table Europe Key Players Customer Journey Analytics Revenue (2018-2019) (Million US$) Table Europe Key Players Customer Journey Analytics Market Share (2018-2019) Table Europe Customer Journey Analytics Market Size by Type (2014-2019) (Million US$) Table Europe Customer Journey Analytics Market Share by Type (2014-2019) Table Europe Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table Europe Customer Journey Analytics Market Share by Application (2014-2019) Figure China Customer Journey Analytics Market Size 2014-2019 (Million US$) Table China Key Players Customer Journey Analytics Revenue (2018-2019) (Million US$) Table China Key Players Customer Journey Analytics Market Share (2018-2019) Table China Customer Journey Analytics Market Size by Type (2014-20189) (Million US$) Table China Customer Journey Analytics Market Share by Type (2014-2019) Table China Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table China Customer Journey Analytics Market Share by Application (2014-2019) Figure Japan Customer Journey Analytics Market Size 2014-2019 (Million US$) Table Japan Key Players Customer Journey Analytics Revenue (2018-2019) (Million US$) Table Japan Key Players Customer Journey Analytics Market Share (2018-2019) Table Japan Customer Journey Analytics Market Size by Type (2014-2019) (Million US$) Table Japan Customer Journey Analytics Market Share by Type (2014-2019) Table Japan Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table Japan Customer Journey Analytics Market Share by Application (2014-2019) Figure Southeast Asia Customer Journey Analytics Market Size 2014-2019 (Million US$) Table Southeast Asia Key Players Customer Journey Analytics Revenue (2018-2019) (Million US$) Table Southeast Asia Key Players Customer Journey Analytics Market Share (2018-2019) Table Southeast Asia Customer Journey Analytics Market Size by Type (2014-2019) (Million US$) Table Southeast Asia Customer Journey Analytics Market Share by Type (2014-2019) Table Southeast Asia Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table Southeast Asia Customer Journey Analytics Market Share by Application (2014-2019) Figure India Customer Journey Analytics Market Size 2014-2019 (Million US$) Table India Key Players Customer Journey Analytics Revenue (2018-2019) (Million US$) Table India Key Players Customer Journey Analytics Market Share (2018-2019) Table India Customer Journey Analytics Market Size by Type (2014-2019) (Million US$) Table India Customer Journey Analytics Market Share by Type (2014-2019) Table India Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table India Customer Journey Analytics Market Share by Application (2014-2019) Figure Central & South America Customer Journey Analytics Market Size 2014-2019 (Million US$) Table Central & South America Key Players Customer Journey Analytics Revenue (2018-2019) (Million US$) Table Central & South America Key Players Customer Journey Analytics Market Share (2018-2019) Table Central & South America Customer Journey Analytics Market Size by Type (2014-2019) (Million US$) Table Central & South America Customer Journey Analytics Market Share by Type (2014-2019) Table Central & South America Customer Journey Analytics Market Size by Application (2014-2019) (Million US$) Table Central & South America Customer Journey Analytics Market Share by Application (2014-2019) Table Salesforce Company Details Table Salesforce Revenue in Customer Journey Analytics Business (2014-2019) (Million US$) Figure Salesforce Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Salesforce Recent Development Table IBM Company Details Table IBM Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure IBM Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table IBM Recent Development Table Adobe Systems Company Details Table Adobe Systems Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure Adobe Systems Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Adobe Systems Recent Development Table Nice Systems Company Details Table Nice Systems Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure Nice Systems Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Nice Systems Recent Development Table SAP Company Details Table SAP Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure SAP Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table SAP Recent Development Table Verint Systems Company Details Table Verint Systems Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure Verint Systems Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Verint Systems Recent Development Table Pointillist Company Details Table Pointillist Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure Pointillist Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Pointillist Recent Development Table Clickfox Company Details Table Clickfox Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure Clickfox Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Clickfox Recent Development Table Quadient Company Details Table Quadient Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure Quadient Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Quadient Recent Development Table Kitewheel Company Details Table Kitewheel Revenue in Customer Journey Analytics Business (2014-2019)(Million US$) Figure Kitewheel Revenue Growth Rate in Customer Journey Analytics Business (2014-2019) Table Kitewheel Recent Development Table Servion Company Details Table Callminer Company Details Table Global Customer Journey Analytics Market Size by Regions (Million US$) 2019-2025 Figure Global Customer Journey Analytics Market Size Share by Regions (2019-2025) Figure Global Customer Journey Analytics Market Size Share by Regions in 2025 Figure United States Customer Journey Analytics Market Size Forecast (2019-2025)(Million USD) Figure Europe Customer Journey Analytics Market Size Forecast (2019-2025)(Million USD) Figure China Customer Journey Analytics Market Size Forecast (2019-2025)(Million USD) Figure Japan Customer Journey Analytics Market Size Forecast (2019-2025)(Million USD) Figure Southeast Asia Customer Journey Analytics Market Size Forecast (2019-2025)(Million USD) Figure India Customer Journey Analytics Market Size Forecast (2019-2025)(Million USD) Figure Central & South America Customer Journey Analytics Market Size Forecast (2019-2025)(Million USD) Table Global Customer Journey Analytics Market Size by Product (2019-2025) (Million US$) Figure Global Customer Journey Analytics Market Size by Product (2019-2025) Figure Global Customer Journey Analytics Market Size by Product in 2025 Table Global Customer Journey Analytics Market Size by Application (2019-2025) (Million US$) Figure Global Customer Journey Analytics Market Size by Application (2019-2025) Figure Global Customer Journey Analytics Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources

Salesforce IBM Adobe Systems Nice Systems SAP Verint Systems Pointillist Clickfox Quadient Kitewheel Servion Callminer