Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Customer Engagement Software Market Size Growth Rate by Type (2014-2025) 1.4.2 On-premise 1.4.3 Cloud-based 1.5 Market by Application 1.5.1 Global Customer Engagement Software Market Share by Application (2014-2025) 1.5.2 SMEs 1.5.3 Large Enterprises 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Customer Engagement Software Market Size 2.2 Customer Engagement Software Growth Trends by Regions 2.2.1 Customer Engagement Software Market Size by Regions (2014-2025) 2.2.2 Customer Engagement Software Market Share by Regions (2014-2019) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Opportunities 3 Market Share by Key Players 3.1 Customer Engagement Software Market Size by Manufacturers 3.1.1 Global Customer Engagement Software Revenue by Manufacturers (2014-2019) 3.1.2 Global Customer Engagement Software Revenue Market Share by Manufacturers (2014-2019) 3.1.3 Global Customer Engagement Software Market Concentration Ratio (CR5 and HHI) 3.2 Customer Engagement Software Key Players Head office and Area Served 3.3 Key Players Customer Engagement Software Product/Solution/Service 3.4 Date of Enter into Customer Engagement Software Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Customer Engagement Software Market Size by Type (2014-2019) 4.2 Global Customer Engagement Software Market Size by Application (2014-2019) 5 United States 5.1 United States Customer Engagement Software Market Size (2014-2019) 5.2 Customer Engagement Software Key Players in United States 5.3 United States Customer Engagement Software Market Size by Type 5.4 United States Customer Engagement Software Market Size by Application 6 Europe 6.1 Europe Customer Engagement Software Market Size (2014-2019) 6.2 Customer Engagement Software Key Players in Europe 6.3 Europe Customer Engagement Software Market Size by Type 6.4 Europe Customer Engagement Software Market Size by Application 7 China 7.1 China Customer Engagement Software Market Size (2014-2019) 7.2 Customer Engagement Software Key Players in China 7.3 China Customer Engagement Software Market Size by Type 7.4 China Customer Engagement Software Market Size by Application 8 Japan 8.1 Japan Customer Engagement Software Market Size (2014-2019) 8.2 Customer Engagement Software Key Players in Japan 8.3 Japan Customer Engagement Software Market Size by Type 8.4 Japan Customer Engagement Software Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Customer Engagement Software Market Size (2014-2019) 9.2 Customer Engagement Software Key Players in Southeast Asia 9.3 Southeast Asia Customer Engagement Software Market Size by Type 9.4 Southeast Asia Customer Engagement Software Market Size by Application 10 India 10.1 India Customer Engagement Software Market Size (2014-2019) 10.2 Customer Engagement Software Key Players in India 10.3 India Customer Engagement Software Market Size by Type 10.4 India Customer Engagement Software Market Size by Application 11 Central & South America 11.1 Central & South America Customer Engagement Software Market Size (2014-2019) 11.2 Customer Engagement Software Key Players in Central & South America 11.3 Central & South America Customer Engagement Software Market Size by Type 11.4 Central & South America Customer Engagement Software Market Size by Application 12 International Players Profiles 12.1 Salesforce.com 12.1.1 Salesforce.com Company Details 12.1.2 Company Description and Business Overview 12.1.3 Customer Engagement Software Introduction 12.1.4 Salesforce.com Revenue in Customer Engagement Software Business (2014-2019) 12.1.5 Salesforce.com Recent Development 12.2 Oracle 12.2.1 Oracle Company Details 12.2.2 Company Description and Business Overview 12.2.3 Customer Engagement Software Introduction 12.2.4 Oracle Revenue in Customer Engagement Software Business (2014-2019) 12.2.5 Oracle Recent Development 12.3 SAP 12.3.1 SAP Company Details 12.3.2 Company Description and Business Overview 12.3.3 Customer Engagement Software Introduction 12.3.4 SAP Revenue in Customer Engagement Software Business (2014-2019) 12.3.5 SAP Recent Development 12.4 IBM 12.4.1 IBM Company Details 12.4.2 Company Description and Business Overview 12.4.3 Customer Engagement Software Introduction 12.4.4 IBM Revenue in Customer Engagement Software Business (2014-2019) 12.4.5 IBM Recent Development 12.5 Avaya 12.5.1 Avaya Company Details 12.5.2 Company Description and Business Overview 12.5.3 Customer Engagement Software Introduction 12.5.4 Avaya Revenue in Customer Engagement Software Business (2014-2019) 12.5.5 Avaya Recent Development 12.6 Calabrio 12.6.1 Calabrio Company Details 12.6.2 Company Description and Business Overview 12.6.3 Customer Engagement Software Introduction 12.6.4 Calabrio Revenue in Customer Engagement Software Business (2014-2019) 12.6.5 Calabrio Recent Development 12.7 Genesys 12.7.1 Genesys Company Details 12.7.2 Company Description and Business Overview 12.7.3 Customer Engagement Software Introduction 12.7.4 Genesys Revenue in Customer Engagement Software Business (2014-2019) 12.7.5 Genesys Recent Development 12.8 Astute Solutions 12.8.1 Astute Solutions Company Details 12.8.2 Company Description and Business Overview 12.8.3 Customer Engagement Software Introduction 12.8.4 Astute Solutions Revenue in Customer Engagement Software Business (2014-2019) 12.8.5 Astute Solutions Recent Development 12.9 Zendesk 12.9.1 Zendesk Company Details 12.9.2 Company Description and Business Overview 12.9.3 Customer Engagement Software Introduction 12.9.4 Zendesk Revenue in Customer Engagement Software Business (2014-2019) 12.9.5 Zendesk Recent Development 12.10 Doxim 12.10.1 Doxim Company Details 12.10.2 Company Description and Business Overview 12.10.3 Customer Engagement Software Introduction 12.10.4 Doxim Revenue in Customer Engagement Software Business (2014-2019) 12.10.5 Doxim Recent Development 12.11 Intercom 12.12 Medallia 13 Market Forecast 2019-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2019-2025) 13.10 Market Size Forecast by Application (2019-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details

List of Tables and Figures Table Customer Engagement Software Key Market Segments Table Key Players Customer Engagement Software Covered Table Global Customer Engagement Software Market Size Growth Rate by Type 2014-2025 (Million US$) Figure Global Customer Engagement Software Market Size Market Share by Type 2014-2025 Figure On-premise Figures Table Key Players of On-premise Figure Cloud-based Figures Table Key Players of Cloud-based Table Global Customer Engagement Software Market Size Growth by Application 2014-2025 (Million US$) Figure SMEs Case Studies Figure Large Enterprises Case Studies Figure Customer Engagement Software Report Years Considered Table Global Customer Engagement Software Market Size 2014-2025 (Million US$) Figure Global Customer Engagement Software Market Size and Growth Rate 2014-2025 (Million US$) Table Global Customer Engagement Software Market Size by Regions 2014-2025 (Million US$) Table Global Customer Engagement Software Market Size by Regions 2014-2019 (Million US$) Table Global Customer Engagement Software Market Share by Regions 2014-2019 Figure Global Customer Engagement Software Market Share by Regions 2014-2019 Figure Global Customer Engagement Software Market Share by Regions 2019 Table Market Top Trends Table Global Customer Engagement Software Revenue by Manufacturers (2014-2019) (Million US$) Table Global Customer Engagement Software Market Share by Manufacturers (2014-2019) Figure Global Customer Engagement Software Market Share by Manufacturers in 2018 Table Global Customer Engagement Software Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Customer Engagement Software Product/Solution/Service Table Date of Enter into Customer Engagement Software Market Table Mergers & Acquisitions, Expansion Plans Table Global Customer Engagement Software Market Size by Type (2014-2019) (Million US$) Table Global Customer Engagement Software Market Size Share by Type (2014-2019) Figure Global Customer Engagement Software Market Size Market Share by Type (2014-2019) Table Global Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table Global Customer Engagement Software Market Size Share by Application (2014-2019) Figure Global Customer Engagement Software Market Size Market Share by Application (2014-2019) Figure Global Customer Engagement Software Revenue Market Share by Application in 2018 Figure United States Customer Engagement Software Market Size 2014-2019 (Million US$) Table United States Key Players Customer Engagement Software Revenue (2018-2019) (Million US$) Table United States Key Players Customer Engagement Software Market Share (2018-2019) Table United States Customer Engagement Software Market Size by Type (2014-2019) (Million US$) Table United States Customer Engagement Software Market Share by Type (2014-2019) Table United States Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table United States Customer Engagement Software Market Share by Application (2014-2019) Figure Europe Customer Engagement Software Market Size 2014-2019 (Million US$) Table Europe Key Players Customer Engagement Software Revenue (2018-2019) (Million US$) Table Europe Key Players Customer Engagement Software Market Share (2018-2019) Table Europe Customer Engagement Software Market Size by Type (2014-2019) (Million US$) Table Europe Customer Engagement Software Market Share by Type (2014-2019) Table Europe Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table Europe Customer Engagement Software Market Share by Application (2014-2019) Figure China Customer Engagement Software Market Size 2014-2019 (Million US$) Table China Key Players Customer Engagement Software Revenue (2018-2019) (Million US$) Table China Key Players Customer Engagement Software Market Share (2018-2019) Table China Customer Engagement Software Market Size by Type (2014-20189) (Million US$) Table China Customer Engagement Software Market Share by Type (2014-2019) Table China Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table China Customer Engagement Software Market Share by Application (2014-2019) Figure Japan Customer Engagement Software Market Size 2014-2019 (Million US$) Table Japan Key Players Customer Engagement Software Revenue (2018-2019) (Million US$) Table Japan Key Players Customer Engagement Software Market Share (2018-2019) Table Japan Customer Engagement Software Market Size by Type (2014-2019) (Million US$) Table Japan Customer Engagement Software Market Share by Type (2014-2019) Table Japan Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table Japan Customer Engagement Software Market Share by Application (2014-2019) Figure Southeast Asia Customer Engagement Software Market Size 2014-2019 (Million US$) Table Southeast Asia Key Players Customer Engagement Software Revenue (2018-2019) (Million US$) Table Southeast Asia Key Players Customer Engagement Software Market Share (2018-2019) Table Southeast Asia Customer Engagement Software Market Size by Type (2014-2019) (Million US$) Table Southeast Asia Customer Engagement Software Market Share by Type (2014-2019) Table Southeast Asia Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table Southeast Asia Customer Engagement Software Market Share by Application (2014-2019) Figure India Customer Engagement Software Market Size 2014-2019 (Million US$) Table India Key Players Customer Engagement Software Revenue (2018-2019) (Million US$) Table India Key Players Customer Engagement Software Market Share (2018-2019) Table India Customer Engagement Software Market Size by Type (2014-2019) (Million US$) Table India Customer Engagement Software Market Share by Type (2014-2019) Table India Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table India Customer Engagement Software Market Share by Application (2014-2019) Figure Central & South America Customer Engagement Software Market Size 2014-2019 (Million US$) Table Central & South America Key Players Customer Engagement Software Revenue (2018-2019) (Million US$) Table Central & South America Key Players Customer Engagement Software Market Share (2018-2019) Table Central & South America Customer Engagement Software Market Size by Type (2014-2019) (Million US$) Table Central & South America Customer Engagement Software Market Share by Type (2014-2019) Table Central & South America Customer Engagement Software Market Size by Application (2014-2019) (Million US$) Table Central & South America Customer Engagement Software Market Share by Application (2014-2019) Table Salesforce.com Company Details Table Salesforce.com Revenue in Customer Engagement Software Business (2014-2019) (Million US$) Figure Salesforce.com Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Salesforce.com Recent Development Table Oracle Company Details Table Oracle Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure Oracle Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Oracle Recent Development Table SAP Company Details Table SAP Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure SAP Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table SAP Recent Development Table IBM Company Details Table IBM Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure IBM Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table IBM Recent Development Table Avaya Company Details Table Avaya Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure Avaya Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Avaya Recent Development Table Calabrio Company Details Table Calabrio Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure Calabrio Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Calabrio Recent Development Table Genesys Company Details Table Genesys Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure Genesys Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Genesys Recent Development Table Astute Solutions Company Details Table Astute Solutions Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure Astute Solutions Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Astute Solutions Recent Development Table Zendesk Company Details Table Zendesk Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure Zendesk Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Zendesk Recent Development Table Doxim Company Details Table Doxim Revenue in Customer Engagement Software Business (2014-2019)(Million US$) Figure Doxim Revenue Growth Rate in Customer Engagement Software Business (2014-2019) Table Doxim Recent Development Table Intercom Company Details Table Medallia Company Details Table Global Customer Engagement Software Market Size by Regions (Million US$) 2019-2025 Figure Global Customer Engagement Software Market Size Share by Regions (2019-2025) Figure Global Customer Engagement Software Market Size Share by Regions in 2025 Figure United States Customer Engagement Software Market Size Forecast (2019-2025)(Million USD) Figure Europe Customer Engagement Software Market Size Forecast (2019-2025)(Million USD) Figure China Customer Engagement Software Market Size Forecast (2019-2025)(Million USD) Figure Japan Customer Engagement Software Market Size Forecast (2019-2025)(Million USD) Figure Southeast Asia Customer Engagement Software Market Size Forecast (2019-2025)(Million USD) Figure India Customer Engagement Software Market Size Forecast (2019-2025)(Million USD) Figure Central & South America Customer Engagement Software Market Size Forecast (2019-2025)(Million USD) Table Global Customer Engagement Software Market Size by Product (2019-2025) (Million US$) Figure Global Customer Engagement Software Market Size by Product (2019-2025) Figure Global Customer Engagement Software Market Size by Product in 2025 Table Global Customer Engagement Software Market Size by Application (2019-2025) (Million US$) Figure Global Customer Engagement Software Market Size by Application (2019-2025) Figure Global Customer Engagement Software Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources

Salesforce.com Oracle SAP IBM Avaya Calabrio Genesys Astute Solutions Zendesk Doxim Intercom Medallia