PART 01: EXECUTIVE SUMMARY PART 02: SCOPE OF THE REPORT 2.1 Preface 2.2 Preface 2.3 Currency conversion rates for US$ PART 03: MARKET LANDSCAPE Market ecosystem Market characteristics Market segmentation analysis PART 04: MARKET SIZING Market definition Market sizing 2018 Market size and forecast 2018-2023 PART 05: FIVE FORCES ANALYSIS Bargaining power of buyers Bargaining power of suppliers Threat of new entrants Threat of substitutes Threat of rivalry Market condition PART 06: MARKET SEGMENTATION BY TYPE Market segmentation by type Comparison by type Virtual digital assistants - Market size and forecast 2018-2023 Chatbots - Market size and forecast 2018-2023 Market opportunity by type PART 07: CUSTOMER LANDSCAPE PART 08: GEOGRAPHIC LANDSCAPE Geographic segmentation Geographic comparison North America - Market size and forecast 2018-2023 APAC - Market size and forecast 2018-2023 Europe - Market size and forecast 2018-2023 MEA - Market size and forecast 2018-2023 South America - Market size and forecast 2018-2023 Key leading countries Market opportunity PART 09: DECISION FRAMEWORK PART 10: DRIVERS AND CHALLENGES Market drivers Market challenges PART 11: MARKET TRENDS Use of AI in conversational computing platforms Rise in use of voice-based assistants Applications in e-commerce PART 12: VENDOR LANDSCAPE Overview Landscape disruption PART 13: VENDOR ANALYSIS Vendors covered Vendor classification Market positioning of vendors Amazon Web Services, Inc. Google LLC IBM Corp. Microsoft Corp. Nuance Communications Inc. PART 14: APPENDIX Research methodology List of abbreviations Definition of market positioning of vendors PART 15: EXPLORE TECHNAVIO Exhibit 01: Global artificial intelligence (AI) market Exhibit 02: Segments of global artificial intelligence (AI) market Exhibit 03: Market characteristics Exhibit 04: Market segments Exhibit 05: Market definition - Inclusions and exclusions checklist Exhibit 06: Market size 2018 Exhibit 07: Global market: Size and forecast 2018-2023 ($ billions) Exhibit 08: Global market: Year-over-year growth 2019-2023 (%) Exhibit 09: Five forces analysis 2018 Exhibit 10: Five forces analysis 2023 Exhibit 11: Bargaining power of buyers Exhibit 12: Bargaining power of suppliers Exhibit 13: Threat of new entrants Exhibit 14: Threat of substitutes Exhibit 15: Threat of rivalry Exhibit 16: Market condition - Five forces 2018 Exhibit 17: Type - Market share 2018-2023 (%) Exhibit 18: Comparison by type Exhibit 19: Virtual digital assistants - Market size and forecast 2018-2023 ($ billions) Exhibit 20: Virtual digital assistants - Year-over-year growth 2019-2023 (%) Exhibit 21: Chatbots - Market size and forecast 2018-2023 ($ billions) Exhibit 22: Chatbots - Year-over-year growth 2019-2023 (%) Exhibit 23: Market opportunity by type Exhibit 24: Customer landscape Exhibit 25: Market share by geography 2018-2023 (%) Exhibit 26: Geographic comparison Exhibit 27: North America - Market size and forecast 2018-2023 ($ billions) Exhibit 28: North America - Year-over-year growth 2019-2023 (%) Exhibit 29: APAC - Market size and forecast 2018-2023 ($ billions) Exhibit 30: APAC - Year-over-year growth 2019-2023 (%) Exhibit 31: Europe - Market size and forecast 2018-2023 ($ billions) Exhibit 32: Europe - Year-over-year growth 2019-2023 (%) Exhibit 33: MEA - Market size and forecast 2018-2023 ($ billions) Exhibit 34: MEA - Year-over-year growth 2019-2023 (%) Exhibit 35: South America - Market size and forecast 2018-2023 ($ billions) Exhibit 36: South America - Year-over-year growth 2019-2023 (%) Exhibit 37: Key leading countries Exhibit 38: Market opportunity Exhibit 39: Impact of drivers and challenges Exhibit 40: Vendor landscape Exhibit 41: Landscape disruption Exhibit 42: Vendors covered Exhibit 43: Vendor classification Exhibit 44: Market positioning of vendors Exhibit 45: Amazon Web Services, Inc. - Vendor overview Exhibit 46: Amazon Web Services, Inc. - Organizational developments Exhibit 47: Amazon Web Services, Inc. - Key offerings Exhibit 48: Google LLC - Vendor overview Exhibit 49: Google LLC - Organizational developments Exhibit 50: Google LLC - Key offerings Exhibit 51: IBM Corp. - Vendor overview Exhibit 52: IBM Corp. - Business segments Exhibit 53: IBM Corp. - Organizational developments Exhibit 54: IBM Corp. - Geographic focus Exhibit 55: IBM Corp. - Segment focus Exhibit 56: IBM Corp. - Key offerings Exhibit 57: Microsoft Corp. - Vendor overview Exhibit 58: Microsoft Corp. - Business segments Exhibit 59: Microsoft Corp. - Organizational developments Exhibit 60: Microsoft Corp. - Geographic focus Exhibit 61: Microsoft Corp. - Segment focus Exhibit 62: Microsoft Corp. - Key offerings Exhibit 63: Nuance Communications Inc. - Vendor overview Exhibit 64: Nuance Communications Inc. - Business segments Exhibit 65: Nuance Communications Inc. - Organizational developments Exhibit 66: Nuance Communications Inc. - Geographic focus Exhibit 67: Nuance Communications Inc. - Segment focus Exhibit 68: Nuance Communications Inc. - Key offerings Exhibit 69: Validation techniques employed for market sizing Exhibit 70: Definition of market positioning of vendors

Amazon Web Services, Inc. Google LLC IBM Corp. Microsoft Corp. Nuance Communications Inc.