Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (2014-2025) 1.4.2 On-Premise Type 1.4.3 Cloud-based Type 1.5 Market by Application 1.5.1 Global Contact and Call Centre Outsourcing Market Share by Application (2014-2025) 1.5.2 BFSI 1.5.3 Retail 1.5.4 Government and Public Sector 1.5.5 IT & Telecommunication 1.5.6 Healthcare and Life Sciences 1.5.7 Manufacturing 1.5.8 Others 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Contact and Call Centre Outsourcing Market Size 2.2 Contact and Call Centre Outsourcing Growth Trends by Regions 2.2.1 Contact and Call Centre Outsourcing Market Size by Regions (2014-2025) 2.2.2 Contact and Call Centre Outsourcing Market Share by Regions (2014-2019) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Porter’s Five Forces Analysis 3 Market Share by Key Players 3.1 Contact and Call Centre Outsourcing Market Size by by Players 3.1.1 Global Contact and Call Centre Outsourcing Revenue by by Players (2014-2019) 3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by by Players (2014-2019) 3.1.3 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI) 3.2 Contact and Call Centre Outsourcing Key Players Head office and Area Served 3.3 Key Players Contact and Call Centre Outsourcing Product/Solution/Service 3.4 Date of Enter into Contact and Call Centre Outsourcing Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Contact and Call Centre Outsourcing Market Size by Type (2014-2019) 4.2 Global Contact and Call Centre Outsourcing Market Size by Application (2014-2019) 5 United States 5.1 United States Contact and Call Centre Outsourcing Market Size (2014-2019) 5.2 Contact and Call Centre Outsourcing Key Players in United States 5.3 United States Contact and Call Centre Outsourcing Market Size by Type 5.4 United States Contact and Call Centre Outsourcing Market Size by Application 6 Europe 6.1 Europe Contact and Call Centre Outsourcing Market Size (2014-2019) 6.2 Contact and Call Centre Outsourcing Key Players in Europe 6.3 Europe Contact and Call Centre Outsourcing Market Size by Type 6.4 Europe Contact and Call Centre Outsourcing Market Size by Application 7 China 7.1 China Contact and Call Centre Outsourcing Market Size (2014-2019) 7.2 Contact and Call Centre Outsourcing Key Players in China 7.3 China Contact and Call Centre Outsourcing Market Size by Type 7.4 China Contact and Call Centre Outsourcing Market Size by Application 8 Japan 8.1 Japan Contact and Call Centre Outsourcing Market Size (2014-2019) 8.2 Contact and Call Centre Outsourcing Key Players in Japan 8.3 Japan Contact and Call Centre Outsourcing Market Size by Type 8.4 Japan Contact and Call Centre Outsourcing Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Contact and Call Centre Outsourcing Market Size (2014-2019) 9.2 Contact and Call Centre Outsourcing Key Players in Southeast Asia 9.3 Southeast Asia Contact and Call Centre Outsourcing Market Size by Type 9.4 Southeast Asia Contact and Call Centre Outsourcing Market Size by Application 10 India 10.1 India Contact and Call Centre Outsourcing Market Size (2014-2019) 10.2 Contact and Call Centre Outsourcing Key Players in India 10.3 India Contact and Call Centre Outsourcing Market Size by Type 10.4 India Contact and Call Centre Outsourcing Market Size by Application 11 Central & South America 11.1 Central & South America Contact and Call Centre Outsourcing Market Size (2014-2019) 11.2 Contact and Call Centre Outsourcing Key Players in Central & South America 11.3 Central & South America Contact and Call Centre Outsourcing Market Size by Type 11.4 Central & South America Contact and Call Centre Outsourcing Market Size by Application 12 International Players Profiles 12.1 Teleperformance 12.1.1 Teleperformance Company Details 12.1.2 Company Description and Business Overview 12.1.3 Contact and Call Centre Outsourcing Introduction 12.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.1.5 Teleperformance Recent Development 12.2 Synnex 12.2.1 Synnex Company Details 12.2.2 Company Description and Business Overview 12.2.3 Contact and Call Centre Outsourcing Introduction 12.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.2.5 Synnex Recent Development 12.3 Alorica 12.3.1 Alorica Company Details 12.3.2 Company Description and Business Overview 12.3.3 Contact and Call Centre Outsourcing Introduction 12.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.3.5 Alorica Recent Development 12.4 Atento 12.4.1 Atento Company Details 12.4.2 Company Description and Business Overview 12.4.3 Contact and Call Centre Outsourcing Introduction 12.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.4.5 Atento Recent Development 12.5 Acticall Sitel Group 12.5.1 Acticall Sitel Group Company Details 12.5.2 Company Description and Business Overview 12.5.3 Contact and Call Centre Outsourcing Introduction 12.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.5.5 Acticall Sitel Group Recent Development 12.6 Arvato 12.6.1 Arvato Company Details 12.6.2 Company Description and Business Overview 12.6.3 Contact and Call Centre Outsourcing Introduction 12.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.6.5 Arvato Recent Development 12.7 Sykes 12.7.1 Sykes Company Details 12.7.2 Company Description and Business Overview 12.7.3 Contact and Call Centre Outsourcing Introduction 12.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.7.5 Sykes Recent Development 12.8 TTEC 12.8.1 TTEC Company Details 12.8.2 Company Description and Business Overview 12.8.3 Contact and Call Centre Outsourcing Introduction 12.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.8.5 TTEC Recent Development 12.9 SERCO GROUP 12.9.1 SERCO GROUP Company Details 12.9.2 Company Description and Business Overview 12.9.3 Contact and Call Centre Outsourcing Introduction 12.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.9.5 SERCO GROUP Recent Development 12.10 Xerox Corporation 12.10.1 Xerox Corporation Company Details 12.10.2 Company Description and Business Overview 12.10.3 Contact and Call Centre Outsourcing Introduction 12.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2014-2019) 12.10.5 Xerox Corporation Recent Development 12.11 CGS Inc 12.12 Webhelp 12.13 StarTek 12.14 Grupo Konecta 12.15 Carlyle Group (Comdata) 12.16 Capita 12.17 Hinduja Global Solutions (HGS) 12.18 Transcosmos 12.19 Five9 12.20 Transcom 12.21 HKT Teleservices 12.22 Telekom Malaysia (VADS) 12.23 Invensis Technologies 13 Market Forecast 2019-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2019-2025) 13.10 Market Size Forecast by Application (2019-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details

List of Tables and Figures Table Contact and Call Centre Outsourcing Key Market Segments Table Key Players Contact and Call Centre Outsourcing Covered Table Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type 2019-2025 (Million US$) Figure Global Contact and Call Centre Outsourcing Market Share by TypeType in 2018 & 2025 Figure On-Premise Type Figures Table Key Players of On-Premise Type Figure Cloud-based Type Figures Table Key Players of Cloud-based Type Table Global Contact and Call Centre Outsourcing Market Size Growth by Application 2019-2025 (Million US$) Figure Global Contact and Call Centre Outsourcing Market Share by Application in 2018 & 2025 Figure BFSI Case Studies Figure Retail Case Studies Figure Government and Public Sector Case Studies Figure IT & Telecommunication Case Studies Figure Healthcare and Life Sciences Case Studies Figure Manufacturing Case Studies Figure Others Case Studies Figure Contact and Call Centre Outsourcing Report Years Considered Table Global Contact and Call Centre Outsourcing Market Size 2014-2025 (Million US$) Figure Global Contact and Call Centre Outsourcing Market Size and Growth Rate 2014-2025 (Million US$) Table Global Contact and Call Centre Outsourcing Market Size by Regions 2019-2025 (Million US$) Table Global Contact and Call Centre Outsourcing Market Size by Regions 2019-2025 (Million US$) Table Global Contact and Call Centre Outsourcing Market Share by Regions 2014-2019 Figure Global Contact and Call Centre Outsourcing Market Share by Regions 2014-2019 Figure Global Contact and Call Centre Outsourcing Market Share by Regions 2018 Table Market Top Trends Table Key Drivers: Impact Analysis (2019-2025) Table Key Challenges Figure PORTER'S FIVE FORCES ANALYSIS Table Global Contact and Call Centre Outsourcing Revenue by by Players (2014-2019) (Million US$) Table Global Contact and Call Centre Outsourcing Market Share by by Players (2014-2019) Figure Global Contact and Call Centre Outsourcing Market Share by by Players in 2018 Table Global Contact and Call Centre Outsourcing by Players Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Contact and Call Centre Outsourcing Product/Solution/Service Table Date of Enter into Contact and Call Centre Outsourcing Market Table Mergers & Acquisitions, Expansion Plans Table Global Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table Global Contact and Call Centre Outsourcing Market Size Share by Type (2014-2019) Figure Global Contact and Call Centre Outsourcing Market Size Market Share by Type (2014-2019) Table Global Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table Global Contact and Call Centre Outsourcing Market Size Share by Application (2014-2019) Figure Global Contact and Call Centre Outsourcing Market Size Market Share by Application (2014-2019) Figure Global Contact and Call Centre Outsourcing Revenue Market Share by Application in 2018 Figure United States Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$) Table United States Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$) Table United States Key Players Contact and Call Centre Outsourcing Market Share (2018-2019) Table United States Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table United States Contact and Call Centre Outsourcing Market Share by Type (2014-2019) Table United States Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table United States Contact and Call Centre Outsourcing Market Share by Application (2014-2019) Figure Europe Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$) Table Europe Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$) Table Europe Key Players Contact and Call Centre Outsourcing Market Share (2018-2019) Table Europe Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table Europe Contact and Call Centre Outsourcing Market Share by Type (2014-2019) Table Europe Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table Europe Contact and Call Centre Outsourcing Market Share by Application (2014-2019) Figure China Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$) Table China Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$) Table China Key Players Contact and Call Centre Outsourcing Market Share (2018-2019) Table China Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table China Contact and Call Centre Outsourcing Market Share by Type (2014-2019) Table China Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table China Contact and Call Centre Outsourcing Market Share by Application (2014-2019) Figure Japan Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$) Table Japan Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$) Table Japan Key Players Contact and Call Centre Outsourcing Market Share (2018-2019) Table Japan Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table Japan Contact and Call Centre Outsourcing Market Share by Type (2014-2019) Table Japan Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table Japan Contact and Call Centre Outsourcing Market Share by Application (2014-2019) Figure Southeast Asia Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$) Table Southeast Asia Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$) Table Southeast Asia Key Players Contact and Call Centre Outsourcing Market Share (2018-2019) Table Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table Southeast Asia Contact and Call Centre Outsourcing Market Share by Type (2014-2019) Table Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table Southeast Asia Contact and Call Centre Outsourcing Market Share by Application (2014-2019) Figure India Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$) Table India Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$) Table India Key Players Contact and Call Centre Outsourcing Market Share (2018-2019) Table India Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table India Contact and Call Centre Outsourcing Market Share by Type (2014-2019) Table India Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table India Contact and Call Centre Outsourcing Market Share by Application (2014-2019) Figure Central & South America Contact and Call Centre Outsourcing Market Size 2014-2019 (Million US$) Table Central & South America Key Players Contact and Call Centre Outsourcing Revenue (2018-2019) (Million US$) Table Central & South America Key Players Contact and Call Centre Outsourcing Market Share (2018-2019) Table Central & South America Contact and Call Centre Outsourcing Market Size by Type (2014-2019) (Million US$) Table Central & South America Contact and Call Centre Outsourcing Market Share by Type (2014-2019) Table Central & South America Contact and Call Centre Outsourcing Market Size by Application (2014-2019) (Million US$) Table Central & South America Contact and Call Centre Outsourcing Market Share by Application (2014-2019) Table Teleperformance Company Details Table Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2014-2019) (Million US$) Figure Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Teleperformance Recent Development Table Synnex Company Details Table Synnex Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Synnex Recent Development Table Alorica Company Details Table Alorica Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Alorica Recent Development Table Atento Company Details Table Atento Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Atento Recent Development Table Acticall Sitel Group Company Details Table Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Acticall Sitel Group Recent Development Table Arvato Company Details Table Arvato Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Arvato Recent Development Table Sykes Company Details Table Sykes Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Sykes Recent Development Table TTEC Company Details Table TTEC Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table TTEC Recent Development Table SERCO GROUP Company Details Table SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table SERCO GROUP Recent Development Table Xerox Corporation Company Details Table Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2014-2019)(Million US$) Figure Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2014-2019) Table Xerox Corporation Recent Development Table CGS Inc Company Details Table Webhelp Company Details Table StarTek Company Details Table Grupo Konecta Company Details Table Carlyle Group (Comdata) Company Details Table Capita Company Details Table Hinduja Global Solutions (HGS) Company Details Table Transcosmos Company Details Table Five9 Company Details Table Transcom Company Details Table HKT Teleservices Company Details Table Telekom Malaysia (VADS) Company Details Table Invensis Technologies Company Details Table Global Contact and Call Centre Outsourcing Market Size by Regions (Million US$) 2019-2025 Figure Global Contact and Call Centre Outsourcing Market Size Share by Regions (2019-2025) Figure Global Contact and Call Centre Outsourcing Market Size Share by Regions in 2025 Figure United States Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Europe Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure China Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Japan Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Southeast Asia Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure India Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Central & South America Contact and Call Centre Outsourcing Market Size Forecast (2019-2025)(Million USD) Table Global Contact and Call Centre Outsourcing Market Size by Product (2019-2025) (Million US$) Figure Global Contact and Call Centre Outsourcing Market Size by Product (2019-2025) Figure Global Contact and Call Centre Outsourcing Market Size by Product in 2025 Table Global Contact and Call Centre Outsourcing Market Size by Application (2019-2025) (Million US$) Figure Global Contact and Call Centre Outsourcing Market Size by Application (2019-2025) Figure Global Contact and Call Centre Outsourcing Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources

Teleperformance Synnex Alorica Atento Acticall Sitel Group Arvato Sykes TTEC SERCO GROUP Xerox Corporation CGS Inc Webhelp StarTek Grupo Konecta Carlyle Group (Comdata) Capita Hinduja Global Solutions (HGS) Transcosmos Five9 Transcom HKT Teleservices Telekom Malaysia (VADS) Invensis Technologies