Table of Contents Customer Self-Service Software Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025 1 Industry Overview of Customer Self-Service Software 1.1 Customer Self-Service Software Market Overview 1.1.1 Customer Self-Service Software Product Scope 1.1.2 Market Status and Outlook 1.2 Global Customer Self-Service Software Market Size and Analysis by Regions 1.2.1 North America 1.2.2 Europe 1.2.3 China 1.2.4 Rest of Asia Pacific 1.2.5 Central & South America 1.2.6 Middle East & Africa 1.3 Customer Self-Service Software Market by Type 1.3.1 Cloud 1.3.2 On-premise 1.4 Customer Self-Service Software Market by End Users/Application 1.4.1 Banking, Financial Services, and Insurance (BFSI) 1.4.2 Manufacturing 1.4.3 Retail & E-commerce 1.4.4 Education 1.4.5 Media & Entertainment 1.4.6 Others 2 Global Customer Self-Service Software Competition Analysis by Players 2.1 Customer Self-Service Software Market Size (Value) by Players (2018 and 2019) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future 3 Company (Top Players) Profiles 3.1 Microsoft Corporation 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.1.5 Recent Developments 3.2 Nuance Communications 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.2.5 Recent Developments 3.3 Oracle Corporation 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.3.5 Recent Developments 3.4 SAP SE 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.4.5 Recent Developments 3.5 Salesforce 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.5.5 Recent Developments 3.6 Aspect Software 3.6.1 Company Profile 3.6.2 Main Business/Business Overview 3.6.3 Products, Services and Solutions 3.6.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.6.5 Recent Developments 3.7 Avaya 3.7.1 Company Profile 3.7.2 Main Business/Business Overview 3.7.3 Products, Services and Solutions 3.7.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.7.5 Recent Developments 3.8 BMC Software 3.8.1 Company Profile 3.8.2 Main Business/Business Overview 3.8.3 Products, Services and Solutions 3.8.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.8.5 Recent Developments 3.9 Verint Systems 3.9.1 Company Profile 3.9.2 Main Business/Business Overview 3.9.3 Products, Services and Solutions 3.9.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.9.5 Recent Developments 3.10 Zendesk 3.10.1 Company Profile 3.10.2 Main Business/Business Overview 3.10.3 Products, Services and Solutions 3.10.4 Customer Self-Service Software Revenue (Value) (2014-2019) 3.10.5 Recent Developments 4 Global Customer Self-Service Software Market Size by Type and Application (2014-2019) 4.1 Global Customer Self-Service Software Market Size by Type (2014-2019) 4.2 Global Customer Self-Service Software Market Size by Application (2014-2019) 4.3 Potential Application of Customer Self-Service Software in Future 4.4 Top Consumer/End Users of Customer Self-Service Software 5 North America Customer Self-Service Software Development Status and Outlook 5.1 North America Customer Self-Service Software Market Size (2014-2019) 5.2 North America Customer Self-Service Software Market Size and Market Share by Players (2018 and 2019) 6 Europe Customer Self-Service Software Development Status and Outlook 6.1 Europe Customer Self-Service Software Market Size (2014-2019) 6.2 Europe Customer Self-Service Software Market Size and Market Share by Players (2018 and 2019) 7 China Customer Self-Service Software Development Status and Outlook 7.1 China Customer Self-Service Software Market Size (2014-2019) 7.2 China Customer Self-Service Software Market Size and Market Share by Players (2018 and 2019) 8 Rest of Asia Pacific Customer Self-Service Software Development Status and Outlook 8.1 Rest of Asia Pacific Customer Self-Service Software Market Size (2014-2019) 8.2 Rest of Asia Pacific Customer Self-Service Software Market Size and Market Share by Players (2018 and 2019) 9 Central & South America Customer Self-Service Software Development Status and Outlook 9.1 Central & South America Customer Self-Service Software Market Size (2014-2019) 9.2 Central & South America Customer Self-Service Software Market Size and Market Share by Players (2018 and 2019) 10 Middle East & Africa Customer Self-Service Software Development Status and Outlook 10.1 Middle East & Africa Customer Self-Service Software Market Size (2014-2019) 10.2 Middle East & Africa Customer Self-Service Software Market Size and Market Share by Players (2018 and 2019) 11 Market Forecast by Regions, Type and Application (2019-2025) 11.1 Global Customer Self-Service Software Market Size (Value) by Regions (2019-2025) 11.1.1 North America Customer Self-Service Software Revenue and Growth Rate (2019-2025) 11.1.2 Europe Customer Self-Service Software Revenue and Growth Rate (2019-2025) 11.1.3 China Customer Self-Service Software Revenue and Growth Rate (2019-2025) 11.1.4 Rest of Asia Pacific Customer Self-Service Software Revenue and Growth Rate (2019-2025) 11.1.5 Central & South America Customer Self-Service Software Revenue and Growth Rate (2019-2025) 11.1.6 Middle East & Africa Customer Self-Service Software Revenue and Growth Rate (2019-2025) 11.2 Global Customer Self-Service Software Market Size (Value) by Type (2019-2025) 11.3 Global Customer Self-Service Software Market Size by Application (2019-2025) 12 Customer Self-Service Software Market Dynamics 12.1 Customer Self-Service Software Market Opportunities 12.2 Customer Self-Service Software Challenge and Risk 12.2.1 Competition from Opponents 12.2.2 Downside Risks of Economy 12.3 Customer Self-Service Software Market Constraints and Threat 12.3.1 Threat from Substitute 12.3.2 Government Policy 12.3.3 Technology Risks 12.4 Customer Self-Service Software Market Driving Force 12.4.1 Growing Demand from Emerging Markets 12.4.2 Potential Application 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs Trend/Customer Preference 13.3 External Environmental Change 13.3.1 Economic Fluctuations 13.3.2 Other Risk Factors 14 Research Finding/Conclusion 15 Appendix Methodology Analyst Introduction Data Source

List of Tables and Figures Figure Customer Self-Service Software Product Scope Figure Global Customer Self-Service Software Market Size (Million USD) (2014-2019) Table Global Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Customer Self-Service Software Market Share by Regions in 2018 Figure North America Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Europe Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure China Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Rest of Asia Pacific Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Central & South America Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Middle East & Africa Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Customer Self-Service Software Market Share by Type in 2018 Figure Cloud Market Size (Million USD) and Growth Rate (2014-2019) Figure On-premise Market Size (Million USD) and Growth Rate (2014-2019) Figure Global Customer Self-Service Software Market Share by Application in 2018 Table Key Downstream Customer in Banking, Financial Services, and Insurance (BFSI) Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Banking, Financial Services, and Insurance (BFSI) (2014-2019) Table Key Downstream Customer in Manufacturing Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Manufacturing (2014-2019) Table Key Downstream Customer in Retail & E-commerce Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Retail & E-commerce (2014-2019) Table Key Downstream Customer in Education Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Education (2014-2019) Table Key Downstream Customer in Media & Entertainment Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Media & Entertainment (2014-2019) Table Key Downstream Customer in Others Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Others (2014-2019) Table Customer Self-Service Software Market Size (Million USD) by Players (2018 and 2019) Figure Customer Self-Service Software Market Size Share by Players in 2018 Figure Customer Self-Service Software Market Size Share by Players in 2019 Table Microsoft Corporation Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Microsoft Corporation (2014-2019) Figure Microsoft Corporation Customer Self-Service Software Business Revenue Market Share in 2018 Table Nuance Communications Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Nuance Communications (2014-2019) Figure Nuance Communications Customer Self-Service Software Business Revenue Market Share in 2018 Table Oracle Corporation Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Oracle Corporation (2014-2019) Figure Oracle Corporation Customer Self-Service Software Business Revenue Market Share in 2018 Table SAP SE Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of SAP SE (2014-2019) Figure SAP SE Customer Self-Service Software Business Revenue Market Share in 2018 Table Salesforce Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Salesforce (2014-2019) Figure Salesforce Customer Self-Service Software Business Revenue Market Share in 2018 Table Aspect Software Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Aspect Software (2014-2019) Figure Aspect Software Customer Self-Service Software Business Revenue Market Share in 2018 Table Avaya Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Avaya (2014-2019) Figure Avaya Customer Self-Service Software Business Revenue Market Share in 2018 Table BMC Software Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of BMC Software (2014-2019) Figure BMC Software Customer Self-Service Software Business Revenue Market Share in 2018 Table Verint Systems Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Verint Systems (2014-2019) Figure Verint Systems Customer Self-Service Software Business Revenue Market Share in 20187 Table Zendesk Basic Information List Table Customer Self-Service Software Business Revenue (Million USD) of Zendesk (2014-2019) Figure Zendesk Customer Self-Service Software Business Revenue Market Share in 2018 Table Global Customer Self-Service Software Market Size (Million USD) by Type (2014-2019) Figure Global Customer Self-Service Software Market Size Share by Type in 2014 Figure Global Customer Self-Service Software Market Size Share by Type in 2015 Figure Global Customer Self-Service Software Market Size Share by Type in 2016 Figure Global Customer Self-Service Software Market Size Share by Type in 2017 Figure Global Customer Self-Service Software Market Size Share by Type in 2018 Figure Global Customer Self-Service Software Market Size Share by Type in 2019 Table Global Customer Self-Service Software Market Size (Million USD) by Application (2014-2019) Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2014 Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2015 Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2015 Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2017 Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2018 Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2019 Table Top Consumer/End Users of Customer Self-Service Software Figure North America Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table North America Customer Self-Service Software Market Size (Million USD) by Players (2014-2019) Figure North America Customer Self-Service Software Market Size Share by Players in 2018 Figure North America Customer Self-Service Software Market Size Share by Players in 2019 Figure Europe Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Europe Customer Self-Service Software Market Size (Million USD) by Players (2014-2019) Figure Europe Customer Self-Service Software Market Size Share by Players in 2018 Figure Europe Customer Self-Service Software Market Size Share by Players in 2019 Figure China Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table China Customer Self-Service Software Market Size (Million USD) by Players (2014-2019) Figure China Customer Self-Service Software Market Size Share by Players in 2018 Figure China Customer Self-Service Software Market Size Share by Players in 2019 Figure Rest of Asia Pacific Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Rest of Asia Pacific Customer Self-Service Software Market Size (Million USD) by Players (2014-2019) Figure Rest of Asia Pacific Customer Self-Service Software Market Size Share by Players in 2018 Figure Rest of Asia Pacific Customer Self-Service Software Market Size Share by Players in 2019 Figure Central & South America Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Central & South America Customer Self-Service Software Market Size (Million USD) by Players (2014-2019) Figure Central & South America Customer Self-Service Software Market Size Share by Players in 2018 Figure Central & South America Customer Self-Service Software Market Size Share by Players in 2019 Figure Middle East & Africa Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Middle East & Africa Customer Self-Service Software Market Size (Million USD) by Players (2014-2019) Figure Middle East & Africa Customer Self-Service Software Market Size Share by Players in 2018 Figure Middle East & Africa Customer Self-Service Software Market Size Share by Players in 2019 Figure Global Customer Self-Service Software Market Size (Million USD) by Regions (2019-2025) Table Global Customer Self-Service Software Market Size (Million USD) by Regions (2019-2025) Figure Global Customer Self-Service Software Market Size Share by Regions in 2019 Figure Global Customer Self-Service Software Market Size Share by Regions in 2025 Figure North America Customer Self-Service Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Europe Customer Self-Service Software Revenue (Million USD) and Growth Rate (2019-2025) Figure China Customer Self-Service Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Rest of Asia Pacific Customer Self-Service Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Central & South America Customer Self-Service Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Middle East & Africa Customer Self-Service Software Revenue (Million USD) and Growth Rate (2019-2025) Table Global Customer Self-Service Software Market Size (Million USD) by Type (2019-2025) Figure Global Customer Self-Service Software Market Size Share by Type in 2019 Figure Global Customer Self-Service Software Market Size Share by Type in 2025 Table Global Customer Self-Service Software Market Size (Million USD) by Application (2019-2025) Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2019 Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2025

Microsoft Corporation Nuance Communications Oracle Corporation SAP SE Salesforce Aspect Software Avaya BMC Software Verint Systems Zendesk