Table of Contents Social Customer Relationship Management (CRM) Software Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025 1 Industry Overview of Social Customer Relationship Management (CRM) Software 1.1 Social Customer Relationship Management (CRM) Software Market Overview 1.1.1 Social Customer Relationship Management (CRM) Software Product Scope 1.1.2 Market Status and Outlook 1.2 Global Social Customer Relationship Management (CRM) Software Market Size and Analysis by Regions 1.2.1 North America 1.2.2 Europe 1.2.3 China 1.2.4 Rest of Asia Pacific 1.2.5 Central & South America 1.2.6 Middle East & Africa 1.3 Social Customer Relationship Management (CRM) Software Market by Type 1.3.1 Cloud-based 1.3.2 On-premises 1.4 Social Customer Relationship Management (CRM) Software Market by End Users/Application 1.4.1 SMEs 1.4.2 Large Enterprises 2 Global Social Customer Relationship Management (CRM) Software Competition Analysis by Players 2.1 Social Customer Relationship Management (CRM) Software Market Size (Value) by Players (2018 and 2019) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future 3 Company (Top Players) Profiles 3.1 Salesforce.com 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.1.5 Recent Developments 3.2 SAP AG 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.2.5 Recent Developments 3.3 Oracle 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.3.5 Recent Developments 3.4 Microsoft Dynamics CRM 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.4.5 Recent Developments 3.5 Jive Software 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.5.5 Recent Developments 3.6 Lithium Technologies 3.6.1 Company Profile 3.6.2 Main Business/Business Overview 3.6.3 Products, Services and Solutions 3.6.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.6.5 Recent Developments 3.7 Visible Technologies 3.7.1 Company Profile 3.7.2 Main Business/Business Overview 3.7.3 Products, Services and Solutions 3.7.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.7.5 Recent Developments 3.8 Artesian Solutions 3.8.1 Company Profile 3.8.2 Main Business/Business Overview 3.8.3 Products, Services and Solutions 3.8.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.8.5 Recent Developments 3.9 Bazaarvoice 3.9.1 Company Profile 3.9.2 Main Business/Business Overview 3.9.3 Products, Services and Solutions 3.9.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.9.5 Recent Developments 3.10 QuestBack 3.10.1 Company Profile 3.10.2 Main Business/Business Overview 3.10.3 Products, Services and Solutions 3.10.4 Social Customer Relationship Management (CRM) Software Revenue (Value) (2014-2019) 3.10.5 Recent Developments 3.11 Attensity Group 3.12 Leaf Group 3.13 Kana Software 4 Global Social Customer Relationship Management (CRM) Software Market Size by Type and Application (2014-2019) 4.1 Global Social Customer Relationship Management (CRM) Software Market Size by Type (2014-2019) 4.2 Global Social Customer Relationship Management (CRM) Software Market Size by Application (2014-2019) 4.3 Potential Application of Social Customer Relationship Management (CRM) Software in Future 4.4 Top Consumer/End Users of Social Customer Relationship Management (CRM) Software 5 North America Social Customer Relationship Management (CRM) Software Development Status and Outlook 5.1 North America Social Customer Relationship Management (CRM) Software Market Size (2014-2019) 5.2 North America Social Customer Relationship Management (CRM) Software Market Size and Market Share by Players (2018 and 2019) 6 Europe Social Customer Relationship Management (CRM) Software Development Status and Outlook 6.1 Europe Social Customer Relationship Management (CRM) Software Market Size (2014-2019) 6.2 Europe Social Customer Relationship Management (CRM) Software Market Size and Market Share by Players (2018 and 2019) 7 China Social Customer Relationship Management (CRM) Software Development Status and Outlook 7.1 China Social Customer Relationship Management (CRM) Software Market Size (2014-2019) 7.2 China Social Customer Relationship Management (CRM) Software Market Size and Market Share by Players (2018 and 2019) 8 Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Development Status and Outlook 8.1 Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Market Size (2014-2019) 8.2 Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Market Size and Market Share by Players (2018 and 2019) 9 Central & South America Social Customer Relationship Management (CRM) Software Development Status and Outlook 9.1 Central & South America Social Customer Relationship Management (CRM) Software Market Size (2014-2019) 9.2 Central & South America Social Customer Relationship Management (CRM) Software Market Size and Market Share by Players (2018 and 2019) 10 Middle East & Africa Social Customer Relationship Management (CRM) Software Development Status and Outlook 10.1 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size (2014-2019) 10.2 Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size and Market Share by Players (2018 and 2019) 11 Market Forecast by Regions, Type and Application (2019-2025) 11.1 Global Social Customer Relationship Management (CRM) Software Market Size (Value) by Regions (2019-2025) 11.1.1 North America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2019-2025) 11.1.2 Europe Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2019-2025) 11.1.3 China Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2019-2025) 11.1.4 Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2019-2025) 11.1.5 Central & South America Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2019-2025) 11.1.6 Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue and Growth Rate (2019-2025) 11.2 Global Social Customer Relationship Management (CRM) Software Market Size (Value) by Type (2019-2025) 11.3 Global Social Customer Relationship Management (CRM) Software Market Size by Application (2019-2025) 12 Social Customer Relationship Management (CRM) Software Market Dynamics 12.1 Social Customer Relationship Management (CRM) Software Market Opportunities 12.2 Social Customer Relationship Management (CRM) Software Challenge and Risk 12.2.1 Competition from Opponents 12.2.2 Downside Risks of Economy 12.3 Social Customer Relationship Management (CRM) Software Market Constraints and Threat 12.3.1 Threat from Substitute 12.3.2 Government Policy 12.3.3 Technology Risks 12.4 Social Customer Relationship Management (CRM) Software Market Driving Force 12.4.1 Growing Demand from Emerging Markets 12.4.2 Potential Application 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs Trend/Customer Preference 13.3 External Environmental Change 13.3.1 Economic Fluctuations 13.3.2 Other Risk Factors 14 Research Finding/Conclusion 15 Appendix Methodology Analyst Introduction Data Source

List of Tables and Figures Figure Social Customer Relationship Management (CRM) Software Product Scope Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) (2014-2019) Table Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Social Customer Relationship Management (CRM) Software Market Share by Regions in 2018 Figure North America Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Europe Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure China Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Social Customer Relationship Management (CRM) Software Market Share by Type in 2018 Figure Cloud-based Market Size (Million USD) and Growth Rate (2014-2019) Figure On-premises Market Size (Million USD) and Growth Rate (2014-2019) Figure Global Social Customer Relationship Management (CRM) Software Market Share by Application in 2018 Table Key Downstream Customer in SMEs Figure Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate in SMEs (2014-2019) Table Key Downstream Customer in Large Enterprises Figure Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate in Large Enterprises (2014-2019) Table Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Players (2018 and 2019) Figure Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2018 Figure Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2019 Table Salesforce.com Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Salesforce.com (2014-2019) Figure Salesforce.com Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table SAP AG Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of SAP AG (2014-2019) Figure SAP AG Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Oracle Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Oracle (2014-2019) Figure Oracle Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Microsoft Dynamics CRM Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Microsoft Dynamics CRM (2014-2019) Figure Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Jive Software Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Jive Software (2014-2019) Figure Jive Software Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Lithium Technologies Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Lithium Technologies (2014-2019) Figure Lithium Technologies Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Visible Technologies Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Visible Technologies (2014-2019) Figure Visible Technologies Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Artesian Solutions Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Artesian Solutions (2014-2019) Figure Artesian Solutions Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Bazaarvoice Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of Bazaarvoice (2014-2019) Figure Bazaarvoice Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 20187 Table QuestBack Basic Information List Table Social Customer Relationship Management (CRM) Software Business Revenue (Million USD) of QuestBack (2014-2019) Figure QuestBack Social Customer Relationship Management (CRM) Software Business Revenue Market Share in 2018 Table Attensity Group Basic Information List Table Leaf Group Basic Information List Table Kana Software Basic Information List Table Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Type (2014-2019) Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2014 Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2015 Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2016 Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2017 Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2018 Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2019 Table Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application (2014-2019) Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2014 Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2015 Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2015 Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2017 Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2018 Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2019 Table Top Consumer/End Users of Social Customer Relationship Management (CRM) Software Figure North America Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table North America Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Players (2014-2019) Figure North America Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2018 Figure North America Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2019 Figure Europe Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Europe Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Players (2014-2019) Figure Europe Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2018 Figure Europe Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2019 Figure China Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table China Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Players (2014-2019) Figure China Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2018 Figure China Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2019 Figure Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Players (2014-2019) Figure Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2018 Figure Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2019 Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Central & South America Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Players (2014-2019) Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2018 Figure Central & South America Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2019 Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Players (2014-2019) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2018 Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Market Size Share by Players in 2019 Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Regions (2019-2025) Table Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Regions (2019-2025) Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Regions in 2019 Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Regions in 2025 Figure North America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Europe Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2019-2025) Figure China Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Rest of Asia Pacific Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Central & South America Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2019-2025) Figure Middle East & Africa Social Customer Relationship Management (CRM) Software Revenue (Million USD) and Growth Rate (2019-2025) Table Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Type (2019-2025) Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2019 Figure Global Social Customer Relationship Management (CRM) Software Market Size Share by Type in 2025 Table Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application (2019-2025) Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2019 Figure Global Social Customer Relationship Management (CRM) Software Market Size (Million USD) by Application in 2025

Salesforce.com SAP AG Oracle Microsoft Dynamics CRM Jive Software Lithium Technologies Visible Technologies Artesian Solutions Bazaarvoice QuestBack Attensity Group Leaf Group Kana Software