Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Customer Care BPO Market Size Growth Rate by Type (2014-2025) 1.4.2 Onshore Outsourcing 1.4.3 Offshore Outsourcing 1.5 Market by Application 1.5.1 Global Customer Care BPO Market Share by Application (2014-2025) 1.5.2 Telecom & IT 1.5.3 BFSI 1.5.4 Healthcare & Life Sciences 1.5.5 Government & Public 1.5.6 Retail & Consumer Goods 1.5.7 Others 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Customer Care BPO Market Size 2.2 Customer Care BPO Growth Trends by Regions 2.2.1 Customer Care BPO Market Size by Regions (2014-2025) 2.2.2 Customer Care BPO Market Share by Regions (2014-2019) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Opportunities 3 Market Share by Key Players 3.1 Customer Care BPO Market Size by Manufacturers 3.1.1 Global Customer Care BPO Revenue by Manufacturers (2014-2019) 3.1.2 Global Customer Care BPO Revenue Market Share by Manufacturers (2014-2019) 3.1.3 Global Customer Care BPO Market Concentration Ratio (CR5 and HHI) 3.2 Customer Care BPO Key Players Head office and Area Served 3.3 Key Players Customer Care BPO Product/Solution/Service 3.4 Date of Enter into Customer Care BPO Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Customer Care BPO Market Size by Type (2014-2019) 4.2 Global Customer Care BPO Market Size by Application (2014-2019) 5 United States 5.1 United States Customer Care BPO Market Size (2014-2019) 5.2 Customer Care BPO Key Players in United States 5.3 United States Customer Care BPO Market Size by Type 5.4 United States Customer Care BPO Market Size by Application 6 Europe 6.1 Europe Customer Care BPO Market Size (2014-2019) 6.2 Customer Care BPO Key Players in Europe 6.3 Europe Customer Care BPO Market Size by Type 6.4 Europe Customer Care BPO Market Size by Application 7 China 7.1 China Customer Care BPO Market Size (2014-2019) 7.2 Customer Care BPO Key Players in China 7.3 China Customer Care BPO Market Size by Type 7.4 China Customer Care BPO Market Size by Application 8 Japan 8.1 Japan Customer Care BPO Market Size (2014-2019) 8.2 Customer Care BPO Key Players in Japan 8.3 Japan Customer Care BPO Market Size by Type 8.4 Japan Customer Care BPO Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Customer Care BPO Market Size (2014-2019) 9.2 Customer Care BPO Key Players in Southeast Asia 9.3 Southeast Asia Customer Care BPO Market Size by Type 9.4 Southeast Asia Customer Care BPO Market Size by Application 10 India 10.1 India Customer Care BPO Market Size (2014-2019) 10.2 Customer Care BPO Key Players in India 10.3 India Customer Care BPO Market Size by Type 10.4 India Customer Care BPO Market Size by Application 11 Central & South America 11.1 Central & South America Customer Care BPO Market Size (2014-2019) 11.2 Customer Care BPO Key Players in Central & South America 11.3 Central & South America Customer Care BPO Market Size by Type 11.4 Central & South America Customer Care BPO Market Size by Application 12 International Players Profiles 12.1 Teleperformance SA 12.1.1 Teleperformance SA Company Details 12.1.2 Company Description and Business Overview 12.1.3 Customer Care BPO Introduction 12.1.4 Teleperformance SA Revenue in Customer Care BPO Business (2014-2019) 12.1.5 Teleperformance SA Recent Development 12.2 Convergys 12.2.1 Convergys Company Details 12.2.2 Company Description and Business Overview 12.2.3 Customer Care BPO Introduction 12.2.4 Convergys Revenue in Customer Care BPO Business (2014-2019) 12.2.5 Convergys Recent Development 12.3 Arvato 12.3.1 Arvato Company Details 12.3.2 Company Description and Business Overview 12.3.3 Customer Care BPO Introduction 12.3.4 Arvato Revenue in Customer Care BPO Business (2014-2019) 12.3.5 Arvato Recent Development 12.4 Sykes Enterprises 12.4.1 Sykes Enterprises Company Details 12.4.2 Company Description and Business Overview 12.4.3 Customer Care BPO Introduction 12.4.4 Sykes Enterprises Revenue in Customer Care BPO Business (2014-2019) 12.4.5 Sykes Enterprises Recent Development 12.5 Atento 12.5.1 Atento Company Details 12.5.2 Company Description and Business Overview 12.5.3 Customer Care BPO Introduction 12.5.4 Atento Revenue in Customer Care BPO Business (2014-2019) 12.5.5 Atento Recent Development 12.6 TeleTech Holdings 12.6.1 TeleTech Holdings Company Details 12.6.2 Company Description and Business Overview 12.6.3 Customer Care BPO Introduction 12.6.4 TeleTech Holdings Revenue in Customer Care BPO Business (2014-2019) 12.6.5 TeleTech Holdings Recent Development 12.7 Serco 12.7.1 Serco Company Details 12.7.2 Company Description and Business Overview 12.7.3 Customer Care BPO Introduction 12.7.4 Serco Revenue in Customer Care BPO Business (2014-2019) 12.7.5 Serco Recent Development 12.8 Acticall (Sitel) 12.8.1 Acticall (Sitel) Company Details 12.8.2 Company Description and Business Overview 12.8.3 Customer Care BPO Introduction 12.8.4 Acticall (Sitel) Revenue in Customer Care BPO Business (2014-2019) 12.8.5 Acticall (Sitel) Recent Development 12.9 Alorica 12.9.1 Alorica Company Details 12.9.2 Company Description and Business Overview 12.9.3 Customer Care BPO Introduction 12.9.4 Alorica Revenue in Customer Care BPO Business (2014-2019) 12.9.5 Alorica Recent Development 12.10 Webhelp 12.10.1 Webhelp Company Details 12.10.2 Company Description and Business Overview 12.10.3 Customer Care BPO Introduction 12.10.4 Webhelp Revenue in Customer Care BPO Business (2014-2019) 12.10.5 Webhelp Recent Development 12.11 Amdocs 12.12 Transcom 12.13 Comdata 12.14 West Corporation 12.15 Infosys BPM 12.16 StarTek Inc 13 Market Forecast 2019-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2019-2025) 13.10 Market Size Forecast by Application (2019-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details

List of Tables and Figures Table Customer Care BPO Key Market Segments Table Key Players Customer Care BPO Covered Table Global Customer Care BPO Market Size Growth Rate by Type 2014-2025 (Million US$) Figure Global Customer Care BPO Market Size Market Share by Type 2014-2025 Figure Onshore Outsourcing Figures Table Key Players of Onshore Outsourcing Figure Offshore Outsourcing Figures Table Key Players of Offshore Outsourcing Table Global Customer Care BPO Market Size Growth by Application 2014-2025 (Million US$) Figure Telecom & IT Case Studies Figure BFSI Case Studies Figure Healthcare & Life Sciences Case Studies Figure Government & Public Case Studies Figure Retail & Consumer Goods Case Studies Figure Others Case Studies Figure Customer Care BPO Report Years Considered Table Global Customer Care BPO Market Size 2014-2025 (Million US$) Figure Global Customer Care BPO Market Size and Growth Rate 2014-2025 (Million US$) Table Global Customer Care BPO Market Size by Regions 2014-2025 (Million US$) Table Global Customer Care BPO Market Size by Regions 2014-2019 (Million US$) Table Global Customer Care BPO Market Share by Regions 2014-2019 Figure Global Customer Care BPO Market Share by Regions 2014-2019 Figure Global Customer Care BPO Market Share by Regions 2019 Table Market Top Trends Table Global Customer Care BPO Revenue by Manufacturers (2014-2019) (Million US$) Table Global Customer Care BPO Market Share by Manufacturers (2014-2019) Figure Global Customer Care BPO Market Share by Manufacturers in 2018 Table Global Customer Care BPO Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Customer Care BPO Product/Solution/Service Table Date of Enter into Customer Care BPO Market Table Mergers & Acquisitions, Expansion Plans Table Global Customer Care BPO Market Size by Type (2014-2019) (Million US$) Table Global Customer Care BPO Market Size Share by Type (2014-2019) Figure Global Customer Care BPO Market Size Market Share by Type (2014-2019) Table Global Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table Global Customer Care BPO Market Size Share by Application (2014-2019) Figure Global Customer Care BPO Market Size Market Share by Application (2014-2019) Figure Global Customer Care BPO Revenue Market Share by Application in 2018 Figure United States Customer Care BPO Market Size 2014-2019 (Million US$) Table United States Key Players Customer Care BPO Revenue (2018-2019) (Million US$) Table United States Key Players Customer Care BPO Market Share (2018-2019) Table United States Customer Care BPO Market Size by Type (2014-2019) (Million US$) Table United States Customer Care BPO Market Share by Type (2014-2019) Table United States Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table United States Customer Care BPO Market Share by Application (2014-2019) Figure Europe Customer Care BPO Market Size 2014-2019 (Million US$) Table Europe Key Players Customer Care BPO Revenue (2018-2019) (Million US$) Table Europe Key Players Customer Care BPO Market Share (2018-2019) Table Europe Customer Care BPO Market Size by Type (2014-2019) (Million US$) Table Europe Customer Care BPO Market Share by Type (2014-2019) Table Europe Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table Europe Customer Care BPO Market Share by Application (2014-2019) Figure China Customer Care BPO Market Size 2014-2019 (Million US$) Table China Key Players Customer Care BPO Revenue (2018-2019) (Million US$) Table China Key Players Customer Care BPO Market Share (2018-2019) Table China Customer Care BPO Market Size by Type (2014-20189) (Million US$) Table China Customer Care BPO Market Share by Type (2014-2019) Table China Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table China Customer Care BPO Market Share by Application (2014-2019) Figure Japan Customer Care BPO Market Size 2014-2019 (Million US$) Table Japan Key Players Customer Care BPO Revenue (2018-2019) (Million US$) Table Japan Key Players Customer Care BPO Market Share (2018-2019) Table Japan Customer Care BPO Market Size by Type (2014-2019) (Million US$) Table Japan Customer Care BPO Market Share by Type (2014-2019) Table Japan Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table Japan Customer Care BPO Market Share by Application (2014-2019) Figure Southeast Asia Customer Care BPO Market Size 2014-2019 (Million US$) Table Southeast Asia Key Players Customer Care BPO Revenue (2018-2019) (Million US$) Table Southeast Asia Key Players Customer Care BPO Market Share (2018-2019) Table Southeast Asia Customer Care BPO Market Size by Type (2014-2019) (Million US$) Table Southeast Asia Customer Care BPO Market Share by Type (2014-2019) Table Southeast Asia Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table Southeast Asia Customer Care BPO Market Share by Application (2014-2019) Figure India Customer Care BPO Market Size 2014-2019 (Million US$) Table India Key Players Customer Care BPO Revenue (2018-2019) (Million US$) Table India Key Players Customer Care BPO Market Share (2018-2019) Table India Customer Care BPO Market Size by Type (2014-2019) (Million US$) Table India Customer Care BPO Market Share by Type (2014-2019) Table India Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table India Customer Care BPO Market Share by Application (2014-2019) Figure Central & South America Customer Care BPO Market Size 2014-2019 (Million US$) Table Central & South America Key Players Customer Care BPO Revenue (2018-2019) (Million US$) Table Central & South America Key Players Customer Care BPO Market Share (2018-2019) Table Central & South America Customer Care BPO Market Size by Type (2014-2019) (Million US$) Table Central & South America Customer Care BPO Market Share by Type (2014-2019) Table Central & South America Customer Care BPO Market Size by Application (2014-2019) (Million US$) Table Central & South America Customer Care BPO Market Share by Application (2014-2019) Table Teleperformance SA Company Details Table Teleperformance SA Revenue in Customer Care BPO Business (2014-2019) (Million US$) Figure Teleperformance SA Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Teleperformance SA Recent Development Table Convergys Company Details Table Convergys Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Convergys Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Convergys Recent Development Table Arvato Company Details Table Arvato Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Arvato Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Arvato Recent Development Table Sykes Enterprises Company Details Table Sykes Enterprises Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Sykes Enterprises Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Sykes Enterprises Recent Development Table Atento Company Details Table Atento Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Atento Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Atento Recent Development Table TeleTech Holdings Company Details Table TeleTech Holdings Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure TeleTech Holdings Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table TeleTech Holdings Recent Development Table Serco Company Details Table Serco Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Serco Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Serco Recent Development Table Acticall (Sitel) Company Details Table Acticall (Sitel) Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Acticall (Sitel) Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Acticall (Sitel) Recent Development Table Alorica Company Details Table Alorica Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Alorica Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Alorica Recent Development Table Webhelp Company Details Table Webhelp Revenue in Customer Care BPO Business (2014-2019)(Million US$) Figure Webhelp Revenue Growth Rate in Customer Care BPO Business (2014-2019) Table Webhelp Recent Development Table Amdocs Company Details Table Transcom Company Details Table Comdata Company Details Table West Corporation Company Details Table Infosys BPM Company Details Table StarTek Inc Company Details Table Global Customer Care BPO Market Size by Regions (Million US$) 2019-2025 Figure Global Customer Care BPO Market Size Share by Regions (2019-2025) Figure Global Customer Care BPO Market Size Share by Regions in 2025 Figure United States Customer Care BPO Market Size Forecast (2019-2025)(Million USD) Figure Europe Customer Care BPO Market Size Forecast (2019-2025)(Million USD) Figure China Customer Care BPO Market Size Forecast (2019-2025)(Million USD) Figure Japan Customer Care BPO Market Size Forecast (2019-2025)(Million USD) Figure Southeast Asia Customer Care BPO Market Size Forecast (2019-2025)(Million USD) Figure India Customer Care BPO Market Size Forecast (2019-2025)(Million USD) Figure Central & South America Customer Care BPO Market Size Forecast (2019-2025)(Million USD) Table Global Customer Care BPO Market Size by Product (2019-2025) (Million US$) Figure Global Customer Care BPO Market Size by Product (2019-2025) Figure Global Customer Care BPO Market Size by Product in 2025 Table Global Customer Care BPO Market Size by Application (2019-2025) (Million US$) Figure Global Customer Care BPO Market Size by Application (2019-2025) Figure Global Customer Care BPO Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources

Teleperformance SA Convergys Arvato Sykes Enterprises Atento TeleTech Holdings Serco Acticall (Sitel) Alorica Webhelp Amdocs Transcom Comdata West Corporation Infosys BPM StarTek Inc