Table of Contents Contact Center Outsourcing Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025 1 Industry Overview of Contact Center Outsourcing 1.1 Contact Center Outsourcing Market Overview 1.1.1 Contact Center Outsourcing Product Scope 1.1.2 Market Status and Outlook 1.2 Global Contact Center Outsourcing Market Size and Analysis by Regions 1.2.1 North America 1.2.2 Europe 1.2.3 China 1.2.4 Rest of Asia Pacific 1.2.5 Central & South America 1.2.6 Middle East & Africa 1.3 Contact Center Outsourcing Market by Type 1.3.1 Email Support 1.3.2 Chat Support 1.3.3 Voice Over IP (VoIP) 1.3.4 Website Support 1.3.5 Others 1.4 Contact Center Outsourcing Market by End Users/Application 1.4.1 BFSI 1.4.2 Retail 1.4.3 Government 1.4.4 IT & Telecommunication 1.4.5 Defense Aerospace & Intelligence 1.4.6 Manufacturing 1.4.7 Others 2 Global Contact Center Outsourcing Competition Analysis by Players 2.1 Contact Center Outsourcing Market Size (Value) by Players (2018 and 2019) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future 3 Company (Top Players) Profiles 3.1 IBM 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.1.5 Recent Developments 3.2 HP 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.2.5 Recent Developments 3.3 Sitel 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.3.5 Recent Developments 3.4 Teleperformance 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.4.5 Recent Developments 3.5 Xerox Corporation 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.5.5 Recent Developments 3.6 CGS Inc 3.6.1 Company Profile 3.6.2 Main Business/Business Overview 3.6.3 Products, Services and Solutions 3.6.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.6.5 Recent Developments 3.7 HGS 3.7.1 Company Profile 3.7.2 Main Business/Business Overview 3.7.3 Products, Services and Solutions 3.7.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.7.5 Recent Developments 3.8 Datamark, Inc 3.8.1 Company Profile 3.8.2 Main Business/Business Overview 3.8.3 Products, Services and Solutions 3.8.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.8.5 Recent Developments 3.9 Infinit Contact 3.9.1 Company Profile 3.9.2 Main Business/Business Overview 3.9.3 Products, Services and Solutions 3.9.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.9.5 Recent Developments 3.10 Five9 3.10.1 Company Profile 3.10.2 Main Business/Business Overview 3.10.3 Products, Services and Solutions 3.10.4 Contact Center Outsourcing Revenue (Value) (2014-2019) 3.10.5 Recent Developments 3.11 VADS 3.12 Alorica 3.13 Invensis 3.14 Transcosmos 4 Global Contact Center Outsourcing Market Size by Type and Application (2014-2019) 4.1 Global Contact Center Outsourcing Market Size by Type (2014-2019) 4.2 Global Contact Center Outsourcing Market Size by Application (2014-2019) 4.3 Potential Application of Contact Center Outsourcing in Future 4.4 Top Consumer/End Users of Contact Center Outsourcing 5 North America Contact Center Outsourcing Development Status and Outlook 5.1 North America Contact Center Outsourcing Market Size (2014-2019) 5.2 North America Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019) 6 Europe Contact Center Outsourcing Development Status and Outlook 6.1 Europe Contact Center Outsourcing Market Size (2014-2019) 6.2 Europe Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019) 7 China Contact Center Outsourcing Development Status and Outlook 7.1 China Contact Center Outsourcing Market Size (2014-2019) 7.2 China Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019) 8 Rest of Asia Pacific Contact Center Outsourcing Development Status and Outlook 8.1 Rest of Asia Pacific Contact Center Outsourcing Market Size (2014-2019) 8.2 Rest of Asia Pacific Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019) 9 Central & South America Contact Center Outsourcing Development Status and Outlook 9.1 Central & South America Contact Center Outsourcing Market Size (2014-2019) 9.2 Central & South America Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019) 10 Middle East & Africa Contact Center Outsourcing Development Status and Outlook 10.1 Middle East & Africa Contact Center Outsourcing Market Size (2014-2019) 10.2 Middle East & Africa Contact Center Outsourcing Market Size and Market Share by Players (2018 and 2019) 11 Market Forecast by Regions, Type and Application (2019-2025) 11.1 Global Contact Center Outsourcing Market Size (Value) by Regions (2019-2025) 11.1.1 North America Contact Center Outsourcing Revenue and Growth Rate (2019-2025) 11.1.2 Europe Contact Center Outsourcing Revenue and Growth Rate (2019-2025) 11.1.3 China Contact Center Outsourcing Revenue and Growth Rate (2019-2025) 11.1.4 Rest of Asia Pacific Contact Center Outsourcing Revenue and Growth Rate (2019-2025) 11.1.5 Central & South America Contact Center Outsourcing Revenue and Growth Rate (2019-2025) 11.1.6 Middle East & Africa Contact Center Outsourcing Revenue and Growth Rate (2019-2025) 11.2 Global Contact Center Outsourcing Market Size (Value) by Type (2019-2025) 11.3 Global Contact Center Outsourcing Market Size by Application (2019-2025) 12 Contact Center Outsourcing Market Dynamics 12.1 Contact Center Outsourcing Market Opportunities 12.2 Contact Center Outsourcing Challenge and Risk 12.2.1 Competition from Opponents 12.2.2 Downside Risks of Economy 12.3 Contact Center Outsourcing Market Constraints and Threat 12.3.1 Threat from Substitute 12.3.2 Government Policy 12.3.3 Technology Risks 12.4 Contact Center Outsourcing Market Driving Force 12.4.1 Growing Demand from Emerging Markets 12.4.2 Potential Application 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs Trend/Customer Preference 13.3 External Environmental Change 13.3.1 Economic Fluctuations 13.3.2 Other Risk Factors 14 Research Finding/Conclusion 15 Appendix Methodology Analyst Introduction Data Source

List of Tables and Figures Figure Contact Center Outsourcing Product Scope Figure Global Contact Center Outsourcing Market Size (Million USD) (2014-2019) Table Global Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Contact Center Outsourcing Market Share by Regions in 2018 Figure North America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Europe Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure China Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Rest of Asia Pacific Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Central & South America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Middle East & Africa Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Figure Global Contact Center Outsourcing Market Share by Type in 2018 Figure Email Support Market Size (Million USD) and Growth Rate (2014-2019) Figure Chat Support Market Size (Million USD) and Growth Rate (2014-2019) Figure Voice Over IP (VoIP) Market Size (Million USD) and Growth Rate (2014-2019) Figure Website Support Market Size (Million USD) and Growth Rate (2014-2019) Figure Others Market Size (Million USD) and Growth Rate (2014-2019) Figure Global Contact Center Outsourcing Market Share by Application in 2018 Table Key Downstream Customer in BFSI Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in BFSI (2014-2019) Table Key Downstream Customer in Retail Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Retail (2014-2019) Table Key Downstream Customer in Government Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Government (2014-2019) Table Key Downstream Customer in IT & Telecommunication Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in IT & Telecommunication (2014-2019) Table Key Downstream Customer in Defense Aerospace & Intelligence Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Defense Aerospace & Intelligence (2014-2019) Table Key Downstream Customer in Manufacturing Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Manufacturing (2014-2019) Table Key Downstream Customer in Others Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Others (2014-2019) Table Contact Center Outsourcing Market Size (Million USD) by Players (2018 and 2019) Figure Contact Center Outsourcing Market Size Share by Players in 2018 Figure Contact Center Outsourcing Market Size Share by Players in 2019 Table IBM Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of IBM (2014-2019) Figure IBM Contact Center Outsourcing Business Revenue Market Share in 2018 Table HP Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of HP (2014-2019) Figure HP Contact Center Outsourcing Business Revenue Market Share in 2018 Table Sitel Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of Sitel (2014-2019) Figure Sitel Contact Center Outsourcing Business Revenue Market Share in 2018 Table Teleperformance Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of Teleperformance (2014-2019) Figure Teleperformance Contact Center Outsourcing Business Revenue Market Share in 2018 Table Xerox Corporation Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of Xerox Corporation (2014-2019) Figure Xerox Corporation Contact Center Outsourcing Business Revenue Market Share in 2018 Table CGS Inc Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of CGS Inc (2014-2019) Figure CGS Inc Contact Center Outsourcing Business Revenue Market Share in 2018 Table HGS Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of HGS (2014-2019) Figure HGS Contact Center Outsourcing Business Revenue Market Share in 2018 Table Datamark, Inc Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of Datamark, Inc (2014-2019) Figure Datamark, Inc Contact Center Outsourcing Business Revenue Market Share in 2018 Table Infinit Contact Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of Infinit Contact (2014-2019) Figure Infinit Contact Contact Center Outsourcing Business Revenue Market Share in 20187 Table Five9 Basic Information List Table Contact Center Outsourcing Business Revenue (Million USD) of Five9 (2014-2019) Figure Five9 Contact Center Outsourcing Business Revenue Market Share in 2018 Table VADS Basic Information List Table Alorica Basic Information List Table Invensis Basic Information List Table Transcosmos Basic Information List Table Global Contact Center Outsourcing Market Size (Million USD) by Type (2014-2019) Figure Global Contact Center Outsourcing Market Size Share by Type in 2014 Figure Global Contact Center Outsourcing Market Size Share by Type in 2015 Figure Global Contact Center Outsourcing Market Size Share by Type in 2016 Figure Global Contact Center Outsourcing Market Size Share by Type in 2017 Figure Global Contact Center Outsourcing Market Size Share by Type in 2018 Figure Global Contact Center Outsourcing Market Size Share by Type in 2019 Table Global Contact Center Outsourcing Market Size (Million USD) by Application (2014-2019) Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2014 Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2015 Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2015 Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2017 Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2018 Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2019 Table Top Consumer/End Users of Contact Center Outsourcing Figure North America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table North America Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019) Figure North America Contact Center Outsourcing Market Size Share by Players in 2018 Figure North America Contact Center Outsourcing Market Size Share by Players in 2019 Figure Europe Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Europe Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019) Figure Europe Contact Center Outsourcing Market Size Share by Players in 2018 Figure Europe Contact Center Outsourcing Market Size Share by Players in 2019 Figure China Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table China Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019) Figure China Contact Center Outsourcing Market Size Share by Players in 2018 Figure China Contact Center Outsourcing Market Size Share by Players in 2019 Figure Rest of Asia Pacific Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Rest of Asia Pacific Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019) Figure Rest of Asia Pacific Contact Center Outsourcing Market Size Share by Players in 2018 Figure Rest of Asia Pacific Contact Center Outsourcing Market Size Share by Players in 2019 Figure Central & South America Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Central & South America Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019) Figure Central & South America Contact Center Outsourcing Market Size Share by Players in 2018 Figure Central & South America Contact Center Outsourcing Market Size Share by Players in 2019 Figure Middle East & Africa Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2019) Table Middle East & Africa Contact Center Outsourcing Market Size (Million USD) by Players (2014-2019) Figure Middle East & Africa Contact Center Outsourcing Market Size Share by Players in 2018 Figure Middle East & Africa Contact Center Outsourcing Market Size Share by Players in 2019 Figure Global Contact Center Outsourcing Market Size (Million USD) by Regions (2019-2025) Table Global Contact Center Outsourcing Market Size (Million USD) by Regions (2019-2025) Figure Global Contact Center Outsourcing Market Size Share by Regions in 2019 Figure Global Contact Center Outsourcing Market Size Share by Regions in 2025 Figure North America Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Europe Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure China Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Rest of Asia Pacific Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Central & South America Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Figure Middle East & Africa Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025) Table Global Contact Center Outsourcing Market Size (Million USD) by Type (2019-2025) Figure Global Contact Center Outsourcing Market Size Share by Type in 2019 Figure Global Contact Center Outsourcing Market Size Share by Type in 2025 Table Global Contact Center Outsourcing Market Size (Million USD) by Application (2019-2025) Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2019 Figure Global Contact Center Outsourcing Market Size (Million USD) by Application in 2025

IBM HP Sitel Teleperformance Xerox Corporation CGS Inc HGS Datamark, Inc Infinit Contact Five9 VADS Alorica Invensis Transcosmos